Emiliarose Avis 99

What can I say other than I didn't see these reviews until after I tried to get a return and refund. Do not buy from them the quality of the product is dreadful and I have had no success getting a return authority for a refund. However given all the reviews below I doubt that I will ever get an RA. In the meantime I did pay with Paypal so I am going to contact them for a refund.

This is a total scam. I ordered on 5/11 for an event. No notification. I contacted and was told they were going through a significant computer upgrade and was delaying shipments. On 6/1 the garment arrived, too late for the event and truly poor quality. Contacted them to refund and was told that a refund must be returned within 30 days, but since it would be going through customs (!!!) it would not arrive in time for a refund and could they give me a 10% refund for my trouble. Going back at looking at their responses, they came from Holland, Australia and other locations. Definitely a scam. I will contest via my charge card company.

It has been 3 weeks. Hasnt arrived yet.
First of all, I was shocked that the company is not based in Australia. I don't know why I thought Australian company though ( when I order).
I should have checked the company's reviews from here before ordering.
That sounds the quality of their selling goods is terrible too. .. Anyway I didnt spend much so I am still fortunate enough.

I wish I had read this before buying. Claims next day delivery. After purchase it said 5-15 days. It didn’t arrive in time for the event I ordered it for. I asked to cancel the day I ordered as I realised it would arrive late. They ignored me and sent anyway, replying a few days later. Now I want to return it they are withholding the label and address, had to open a dispute with my bank. Their website says return with no questions asked 🤣 please avoid and used a reliable well known company instead.

DO NOT BUY FROM EMILUA ROSE!!!!!
They are thieves and liars. They are not located in Australia. They purposely send wrong item then make it difficult to return.
DO NOT BUY FROM THIS EMILIA ROSE!!!!!!!!

SCAM
Bad material, nothing like the picture as shown. When I mentioned returning my item I didn’t get a return slip or anything about full refund. Instead everything has suddenly gone quiet and emails have stopped. Definitely do not use.

They pretend they have a shop in Australia, which they don't. Everything is drop shipped from China, which they don't mention on their website. Orders take in an inordinate amount of time to come in. They also lied about their trust pilot rating which reflects 4.8 on the website, but obviously that's not true. Customer service is not good. They don't answer the phone. All you can do is leave a message.

SCAM WEBSITE! AVOID! I fell for this website whilst distracted shopping on my phone. Looking properly, it’s very clearly an AI image scam website. Luckily my bank (credit card) supported me in a full refund.

HORRIBLE EXPERIENCE!! AVOID!! Terrible quality product - ghastly quality fabric, and dress about 5” shorter than shown in photos. really cheap looking. When ordering, the site said they accepted returns at buyer’s expense but you had to ask first for a return label. I requested a return label multiple times and then they responded that they don’t do returns. This is a complete scam. AVOID!!!

AVOID buying from this website
How can you be constructive about a SCAM company . Do not order from them or be prepared for a tedious conversation when trying to return a rubbish item
I went to PayPal who have refunded me the money I paid to Emilia Rose

Dishonest advertising about returns. These are published as easy and full. They are neither. If you do manage to get a returns label for which you have to apply, then you are warned about over the top postage and carriage to abroad. Then fifteen percent of the value is offered only as a refund. They say most accept including myself. The blouse was small in the sleeve and not of the quality you would expect for the price. Yes, I join all the others, AVOID!

Wished I had looked at reviews before buying, arrived late quality of material disgusting a rip off and after umpteen emails that all came back, so no return or money back. DO NOT ORDER ON THIS SITE !!!!!!!!

Disgraceful quality - the returns email bounced back as undeliverable. A complete scam. DO NOT BUY from them.

AVOID!!!!! awful quality, dispatch time was shocking, I asked to cancel as it took to long to send-contrary to their website timelines, when the dress had not been dispatched yet,they ignored me, about to brace myself to try and return this item, wish me luck! I wished I had read the reviews before ordering.

I tried reaching out to the company to return the dress I had ordered. They wanted pictures to see what the problem was. There were no reasons to take pictures, The dress was fine but was way too large and looked nothing like it did online. I just wanted to return it but they are making it so difficult that I am afraid I will be out the money and stuck with a dress I do not want.

Same problems others are reporting here. My order took a long time to arrive, much longer than they originally stated, they kept pushing the delivery date back (I discovered the items were coming from China! This was never stated during the order process). I emailed Emilia Rose today and the company email for returns does not work! I phoned them and that goes direct to voicemail. I will not be using this company again!!!

purchased a dress online. it is nothing like the photo. i have been trying to return the goods but am only getting an automated reply. very unhappy .

Do not order from this company. I ordered a dress for my hens party and it arrived and it wasn't the right fit or quite what I wanted. As per their website I followed the return steps and contacted the for a returns label. They then replied saying no and to send them pictures of how it doesn't fit and they will send a different size, at the extra cost of $34!! After what feels like 100 emails back and forth I am still just trying to get a returns label to send back. Which is what they themselves say they offer! Complete scam. DO NOT ORDER.

DO NOT PURCHASE FROM THIS COMPANY - COMPLETE SCAM!!

Unfortunately, I too, have had the misfortune of reading the reviews too late! I ordered two items from this company. The quality was horrible and a complete joke on both pieces. So much so, that based on the quality (or lack thereof) alone, I decided to immediately send back - and not even try on!

However, it was like pulling teeth to finally get them to send me a return address. They kept offering me discounts for a ‘next purchase’ (in lieu of emailing me a return address). It got to the point that I was so disgusted with the back and forth that I felt that I could not even trust them to say that they received my returned items in order to issue me a refund. Not to mention my shipping fees to Australia would be too costly to be worthwhile.

This scamming company knows exactly how to scam and will just wear you out!

So, save yourself the headache and just stay as far away from them as possible - A COMPLETE SCAM!!

AVOID, AVOID, AVOID!!! If I could give zero star I would. Byemiliarose website & company are a scam. Ordered a dress for my mother. When it arrived it's terrible quality, wrong length, design, colour. No labels in collar from the "designer". Order arrived from China NOT The Netherlands. Company keeps delaying sending return form so after a week got refund form PayPal.