Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Voir plus
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Lisez les avis des autres
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Voir plus
L'entreprise a répondu
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Voir plus
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Emma Sleep NZ
Écrit par l'entreprise
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
Coordonnées de contact
Auckland, Nouvelle-Zélande
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3,8
Bien
722 avis
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Réponse de Emma Sleep NZ
Hello David. Thank you for letting us know how you feel about the topper. If it may help, you may try placing the topper under a bed sheet or mattress protector to keep it in place. We greatly appreciate your feedback and we hope to do better with our products and services.
Réponse de Emma Sleep NZ
Thank you for your feedback, Toni. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you.
Comfy
Going from a very firm Mattress to the premium mattress I'm actually excited to go to sleep. Coming from someone who gets 5-6hrs usually to now 7ish hrs
13 décembre 2022
Réponse de Emma Sleep NZ
Hello Jordan, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Réponse de Emma Sleep NZ
Hi Derek. We're glad to hear that you're satisfied with the mattress and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
My daughter has been experiencing back…
My daughter has been experiencing back issues. I knew her mattress wasn't that great, so I did a bit of research and found Emma's site. I did more research and decided to surprise my daughter with an Emma mattress. My daughter now says her back feels much better and is not waking through the night because of it. I found that for my daughter's purpose that this was a great find.
21 novembre 2022
Réponse de Emma Sleep NZ
Hi Bernard. We're happy to hear that your daughter has been enjoying her Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Cheers! Don’t Worry, Sleep Happy.
Extremely speedy service and an…
Extremely speedy service and an amazingly comfortable mattress!
30 novembre 2022
Réponse de Emma Sleep NZ
Hi Angie! We're glad to hear that you're satisfied with the mattress and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
Too soft
Emma Comfort mattress is way too soft even when the description says it is medium to firm. It sags quite a bit under the hips.
12 décembre 2022
Réponse de Emma Sleep NZ
Hi Sergei. Thank you for letting us know how you feel about the mattress. You may reach out to our Customer Support Team at support@emma-sleep.co.nz if you do decide the mattress is not for you. If there is anything more I can do for you please do let me know.
Pillows are so comfortable
Pillows are so comfortable. I’m a side and back sleeper and the three layers are perfect for me.
30 novembre 2022
Réponse de Emma Sleep NZ
Hi Gen! We're happy to hear that you have been enjoying your new Emma Pillows. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Mattress slightly firm. At present we'd rate the mattress as…
At present we'd rate the mattress as good. It's a little hard compared to our last mattress although it may take time to get used to.
11 décembre 2022
Réponse de Emma Sleep NZ
Hi SV. Thank you for letting us know how you feel about the mattress. Normally it takes around 4-6 weeks to get used to sleeping on a new mattress, especially if there is a vast difference in firmness between your old one and your current one. Your body might require some more time to adapt to the new level of support, especially if you have been using your previous one for a long time.
We kindly ask giving the mattress some more time and after that, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you.
I bought the Emma Comfort mattress and topper pad withe the free pillow
I bought the Emma Comfort mattress and topper pad with the free pillow. The pillow and topper pad arrived first a few days after ordering followed by the mattress about a week later. They all arrived in good condition and within a respectable time frame.
It took me a few days to set them up and the first night I slept on my new bed it was very different to my old bed and I didn’t sleep too well but after that my next couple of nights I slept very well. The mattress was very comfortable and my shoulders and hips felt so much better the next day. Tonight will be my third night and so looking forward to another good nights sleep. I did not find the pillow to my liking but will use it on my spare bed.
11 décembre 2022
Réponse de Emma Sleep NZ
Hello Karen. Thanks for letting us know how you feel about your purchase. Normally it takes around 4-6 weeks to get used to sleeping on a new mattress, especially if there is a vast difference in firmness between your old one and your current one.
As for the pillow, the 3-layered structure allows you to find a suitable mix for your sleeping position. You're free to swap the layers around or take one layer (or two) out.
Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
This is my second purchase,and I love produc sort out logistics PLEASE
This is my second purchase,and I love the product. I'm very upset at the delivery of the mattress. It didn't arrive when the track said it would, so due to my help being here on said delivery and no mattress, I still have a mattress in a box. Been unable to get my help back yet. As I'm in my late 70's and disabled I'm reliant on family who live 2 hours away. Also a mission when it came without notice was a driver who could speak English or understand how to operate the gated complex. Extremely stressful for me as he kept ringing me then hanging up, took 20mins to get my mattress, not good enough.
27 novembre 2022
Réponse de Emma Sleep NZ
Hello Anne. We're so sorry that we weren't able to provide better service to you. We are constantly looking to improve the service we provide to our customers and your thoughts are invaluable to us. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
purchased for placing on a very hard…
purchased for placing on a very hard mattress which has given me lots of back and hip pain -so it means a lot of very restless nights
Our new Emma topper has miraculously solved all my pain issues.
I now sleep nearly all night long and wake quite rested and best of all pain free.
12 novembre 2022
Réponse de Emma Sleep NZ
Hi Wendy. We're happy to hear that you have been enjoying your new Emma Topper. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Thank you for choosing Emma for your home.
The first few nights were amazing
The first few nights were amazing, however on about the 4th night I started to get pins and needles in my arm - the side I lie on. This has subsided as my body got used to the bed.
Definitely the best mattress I have tried - 8 nights later and have no regrets.
4 décembre 2022
Réponse de Emma Sleep NZ
Hello PWSleep. We are happy to hear that you have been enjoying your new Emma Mattress after giving it some time. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Likes & Dislikes
Like: Mattress turned up nice and quick
Dislike: The dodgy timer clock on their website. On sale for 2 hours left (then just resets in the morning)
Dislike: Mattress is a lot harder than a 5/10. I'd hate to feel what a 10/10 feels like.
10 décembre 2022
Réponse de Emma Sleep NZ
Hi Bevan. Thank you so much for your honest and constructive feedback. We are constantly looking to improve the service we provide to our customers and your thoughts are invaluable to us.
Please feel free to let our Customer Support Team know at support@emma-sleep.co.nz and we may be able to do something to help ease the experience.
Réponse de Emma Sleep NZ
Hi Master! We're glad to hear that you're satisfied with our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
I'm super happy with my pillow
I'm super happy with my pillow, thanks!😊 i have neck issue's, and this has helped a lot.
9 décembre 2022
Réponse de Emma Sleep NZ
Hi Melissa. We're happy to hear that you have been enjoying your new Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Amazing support and comfort
8 décembre 2022
Réponse de Emma Sleep NZ
Hello Donnia, we are happy to hear that you have been enjoying your new Emma Mattress and pillows. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Very comfortable.
1 décembre 2022
Réponse de Emma Sleep NZ
Hello Krystle, we are happy to hear that you have been enjoying your new Emma Mattress and pillow. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Réponse de Emma Sleep NZ
Hello Graeme, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Topper mattress
I bought a topper mattress recently because my mattress is getting softer. It makes my back sore. I think the topper makes much better but I still feel soft.
I should buy a new mattress.
24 novembre 2022
Réponse de Emma Sleep NZ
Hello Kana, thank you for sharing your feedback about the topper. Please note to use your topper properly you'll be needing to use the grey side of your topper. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
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