Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Voir plus
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Lisez les avis des autres
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Voir plus
L'entreprise a répondu
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Voir plus
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Emma Sleep NZ
Écrit par l'entreprise
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
Coordonnées de contact
Auckland, Nouvelle-Zélande
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3,8
Bien
722 avis
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Sleeping like a new born baby,i am 66yrs young.
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Kiwis been ripped off with the cost of good mattreses,far too long.Well done Emma.
5 janvier 2023
Réponse de Emma Sleep NZ
Hello Stephen. We are happy to hear that you have been enjoying your new Emma Mattress Topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Slept on for the first time last night
Slept on for the first time last night. Very comfortable.had a great sleep.
We got the mattress topper as well which provided a bit more sponginess. Wonderful.
9 janvier 2023
Réponse de Emma Sleep NZ
Hello, Steve. We are happy to hear that you have been enjoying your Emma Comfort mattress and topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
This mattress is great in its…
This mattress is great in its simplicity. For years I haven't been able to make my own bed due to injuries. Finally I have a mattress light enough that I can. It is comfortable to sleep on and I love it :-)
23 décembre 2022
Réponse de Emma Sleep NZ
Hi Ann, We are happy to know that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers!
Missing parts
Delivery was very good.
However I couldn't complete assembling the bed due to missing parts.
I'm waiting for missing parts to be delivered at the moment while sleeping on the floor.
3 janvier 2023
Réponse de Emma Sleep NZ
Hi Jinsok, thank you for the honest feedback, we are happy to know that you already received the bedframe and even commended the delivery, but on the other side, it also sadden us hearing the you are now settling to sleep on the floor since there are some missing part of the bed. This is the thing that we don't want you to experiences. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Very supportive
Fast delivery. 120 night trial is brilliant. Mattress is very supportive. I feel better once my body adjusted to the bed (about a week). Mattress on its own is too hard. Mattress topper changed it completely using the soft side. Still a slightly softer option in mattress topper would be good. Also labeling the mattress topper firm and soft would make it easier to tell the difference firm and soft
1 janvier 2023
Réponse de Emma Sleep NZ
Hello Carl. We're happy to hear that you have been enjoying your Emma purchase. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Firm to hard
Great service, but if you don’t like a firm to hard mattress don’t buy one.
15 décembre 2022
Réponse de Emma Sleep NZ
Hello Kerry. Thank you for your kind feedback and continuous support of Emma. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Best sleep ever!
The Emma mattress was such a welcomed upgrade; it is comfortable and you always wake up feeling refreshed.
One persons movement doesn’t affect the other and it is very supportive.
22 décembre 2022
Réponse de Emma Sleep NZ
Hello Aimee. We're happy to hear that you have been enjoying your Emma Mattress. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. We hope you enjoy your Emma mattress for many years to come!
Excellent product, service and delivery…
Easy to navigate website with great information about the different products. Excellent communication and the delivery was really fast which was impressive considering it was very close to Christmas.
15 décembre 2022
Réponse de Emma Sleep NZ
Hello Stacey. We're glad to hear that you're satisfied with the mattress and our services. We wish you a happy sleep with Emma. Do let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers. Hope you enjoy your Emma Mattress for a long time!
I'm absolutely loving my pillow best…
I'm absolutely loving my pillow best one I hav brought
5 décembre 2022
Réponse de Emma Sleep NZ
Hello Debbie. We're happy to hear that you have been enjoying your new Emma Pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
customer service is really bad
customer service is really bad. No phone number, no tracking.
30 novembre 2022
Réponse de Emma Sleep NZ
Hello Michelle. We're so sorry that we weren't able to provide better service to you. We have a completely new team now and we will make sure this doesn't happen again. Please reach out to us at support@emma-sleep.co.nz if there's anything else we can assist you with.
Great
Excellent. Fast service. Mattress is a bit different to what we are use too. We had a spring mattress now this is foam. Taking a while for me to get use to a firm mattress. Hopefully we still like it after our guarantee is up.. like how we get to trial it for a few months and if not we can get a refund.
8 décembre 2022
Réponse de Emma Sleep NZ
Hello Vanessa, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. If you find that the mattress is still too firm after 3-4 weeks you can reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
A great topper so comfortable!
12 décembre 2022
Réponse de Emma Sleep NZ
Hello Cath, we are happy to hear that you have been enjoying your new Emma flip topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Good communication
Good communication and delivery. The Emma mattress is comfortable, but the topper has made it that bit better as the mattress was firmer than I expected.
What I particularly appreciate is the lighter weight; my old inner sprung mattress was still good and very comfortable, but so heavy that making the bed was a real chore at my age!
16 décembre 2022
Réponse de Emma Sleep NZ
Hello Sarah, we are happy to hear that you have been enjoying your new Emma Mattress with the topper. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Fast delivery and very well packaged.
11 décembre 2022
Réponse de Emma Sleep NZ
Hello Karl, we are happy to hear that you have been enjoying your new Emma mattress and pillow. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
First few nights have definitely slept…
First few nights have definitely slept better. A little firmer than I thought it would be but far better than what we had. Pleased we went for super king.
17 décembre 2022
Réponse de Emma Sleep NZ
Hello Chris, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. If you find that the mattress is still too firm after 3-4 weeks you can reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Great mattress topper
Purchased two mattress topper on sale. Love the product and quality. It improves our sleep.
16 décembre 2022
Réponse de Emma Sleep NZ
Hello Mark, we are happy to hear that you have been enjoying your new Emma flip toppers. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Hi very happy with my queen topper…
Hi very happy with my queen topper arrived on time well packed
16 décembre 2022
Réponse de Emma Sleep NZ
Hello Rex, we are happy to hear that you have been enjoying your new Emma flip topper. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
We received a well deserved new Emma…
We received a well deserved new Emma Comfort Mattress. Delivery was prompt, experience was great! The mattress is top quality excellent support to the body and no disturbance of sleep when the partner turns over. After opening the box it expanded into its full size and we used it the same evening!
1 décembre 2022
Réponse de Emma Sleep NZ
Hello Jay, we are happy to hear that you have been enjoying your new Emma Mattress. Thank you for your kind feedback and continuous support of Emma. We're happy to know that you are satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Please let us know if we may be able to do anything more for you and we would immensely appreciate it. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Very bad experience to deal with emma…
Very bad experience to deal with emma sleep they don't refund the money after 6 weeks from cancel the order and chasing them now but they don`t respond to my email, I am making a formal complaint against emma sleep
1 novembre 2022
Avis spontané
Réponse de Emma Sleep NZ
Hello Fad. We're so sorry that the refund process was an inconvenience to you. This is not the kind of service we aspire to provide and we are making the necessary changes to ensure this does not happen again. May I have your order number so that I may be able to escalate it to our customer support team and have the issue addressed?
My Emma sleep don't pay Refund
My Emma sleep don't pay Refund, Been waiting for over 6 weeks. They always apologize If there is any inconvenience But they don't pay the money Back to my account
1 novembre 2022
Avis spontané
Réponse de Emma Sleep NZ
Hello Fadel. We apologise for the delay in your refund. Could you please let us know the order number so we can raise this with the relevant team?
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