Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Voir plus
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Lisez les avis des autres
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Voir plus
L'entreprise a répondu
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Voir plus
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Emma Sleep NZ
Écrit par l'entreprise
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
Coordonnées de contact
Auckland, Nouvelle-Zélande
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3,8
Bien
722 avis
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Great customer service friendly…
Great customer service friendly helpfull
And a even greater mattress to sleep on
11 janvier 2023
Réponse de Emma Sleep NZ
Hi Chris! We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers!
Great mattress and very quick delivery. Very firm but good cooling.
Good mattress and very quick delivery. Very firm and can take some time to get used to. It seems to have good cooling and has helped with neck and back pain however I do miss having the softness and cuddliness of a normal mattress. Wouldn’t be the best for side sleepers as the firmness can leave you with sore hips. It is much thinner than a normal mattress so the bed is lower so check it against things like bedside tables.
24 janvier 2023
Réponse de Emma Sleep NZ
Hi Scott, We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers!
Delivered where I needed it to be if we…
Delivered where I needed it to be if we were not home, and perfect timing for when we needed it. The mattress is for my incoming flat mate, so cant say yet on how they love it or not. Looks great and fits perfectly on their bed frame.
19 janvier 2023
Réponse de Emma Sleep NZ
Thank you for your honest feedback! We are glad that you already received the mattress and we know that your mate will be happy and will loving it especially with the comfort it will give it. Emma smoothly combined high-quality materials to create a dream-like mattress that conforms to every body type. Through the combination of our foam technology, Emma allows you to get the comfiest sleep possible. Let us know if we can help you with anything else and hopefully you can change the rating to 5-star. Thanks and keep safe!
I ordered new mattresses
I ordered new mattresses. The promise was to ship/deliver within a week. You cannot call Emma to query where your order is, you can only email them, which goes to a New Zealand mailbox but they cannot help you. Asked for a phone number to speak to someone but they won't give you one. Still no delivery date. Totally unacceptable customer service. If you don't receive your mattress as promised - good luck trying to get resolution.
24 janvier 2023
Avis spontané
Réponse de Emma Sleep NZ
Hello MB, we apologized for what happened. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet the expectations of some of our customers at this time. We are doing our best and are open to feedback so we can improve our products and services. May I have your order number so that I may be able to look into it and improve on our services. If there is anything more I can do for you please do let me know. You can always chat us here, https://www.emma-sleep.co.nz or email here, support@emma-sleep.co.nz. Thanks. Have a great day!
The mattress is comfortable but there…
The mattress is comfortable but there are some issues.
1. There was quite a strong odour coming from the mattress when I unpacked and lingered around for like two days.
I ordered pillows too and same issue with them.
2. Mattress gets really warm at night causing me to sweat, which is weird cause I ordered the diamond hybrid one which has a heat dissipation feature. I guess it will be nice for the winders but for summer it's a bit of discomfort.
5 janvier 2023
Réponse de Emma Sleep NZ
Hello Shekh. We do apologized for the inconvenience this issue may have caused you. The mattress and pillows are dispatched directly from the factory, so it may be that it initially smells 'new' when it arrives. You do not have to worry about this though! The mattress has been certified by OEKO-TEX® and the ISO to meet the most stringent safety standards. The smell should evaporate after being kept in a ventilated room within a few days, but you can speed up the process by washing the cover of the mattress at 40°. Should the smell persist we can either do an exchange or organize the return of the mattress granted you are within your trial period. If there is anything more we can do for you please do let us know.
Mattress delivered within days
Mattress delivered within days, setup easy have been very pleased with comfort, not getting hot and just overall very happy with the matt
16 janvier 2023
Réponse de Emma Sleep NZ
Hello T Rountree. We are happy to hear that you have been enjoying your new Emma Diamond Hybrid Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
I had a great sleep on the new mattress…
I had a great sleep on the new mattress the first night we got it I’ve been having trouble getting out of bed in the morning as I have had 4 surgeries on my back and just had 1 in August last year thank you it’s the best feeling I’ve had in years
9 janvier 2023
Réponse de Emma Sleep NZ
Hello, LYN. We are happy to hear that you have been enjoying your new Emma Diamond Hybrid Mattress. Thank you for your kind feedback and continuous support of Emma. Please note that the mattress is not for therapeutic use. However, the adaptive comfort foam and pocket spring construction of the mattress really does wonders to offer dynamic body support, ensure superb ventilation and provide optimal cushioning. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Sleepless summer
We have found this mattress too hard. I have tried sleeping in it for over 2 weeks now and yet to have a full night's sleep. It's incredibly firm & I'll fall asleep & wake half an hour later tossing & turning trying to get comfortable.
We're going to persevere for another week or so before returning... Maybe! I value my sleep to keep trying for much longer.
20 janvier 2023
Réponse de Emma Sleep NZ
Thank you for your feedback Sleep-deprived. If you would like, you may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Also, just a quick information with having a new mattress, usually the adjustment period takes at least 4-5 weeks, but of course if any condition progress specially with sleepless night due to back ache and pain, please let us know if we may be able to do anything more for you.
Dreamy Sleeping
The whole experience with Emma Sleep exceeded our expectations. Simple to purchase online, well priced, the mattress arrived the next week and we moved from sleepless nights to the comfort of our new mattress.
21 janvier 2023
Réponse de Emma Sleep NZ
Hello Indy, we are happy to hear that you have been enjoying your new Emma Comfort Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Enjoying the benefits
Is definitely helping alleviate my back pain. Both supportive and comfortable. Appreciating the No roll together!
20 janvier 2023
Réponse de Emma Sleep NZ
Hello Lulu, we are happy to hear that you have been enjoying your new Emma Comfort Mattress. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Réponse de Emma Sleep NZ
Hello, Deborah. We are happy to hear that you have been enjoying your new Emma Flip Topper. With pressure-compensating HRX Supreme foam and soft Airgocell® foam, you are wonderfully comfortable in every position. And with our breathable UltraDry Cover you can sleep cool and dry all night. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Not a great experience
Not a great experience. First my credit card was charged without my order going through. This was sorted but I was then sent the wrong sized mattress. This was returned and proof of collection sent through to Emma Sleep NZ as requested but 6 weeks later and still I have not been refunded. The email responses are unhelpful as they don't give any information on what is actually happening with the refund and when I finally challenged them about the length of time it was taking, they stopped responding. I would seriously recommend doing your research on Emma Sleep before purchasing as unfortunately it appears this is a common occurrence for this company. If Emma Sleep NZ wants to escalate my query, my order number is 4000375928.
16 novembre 2022
Avis spontané
Réponse de Emma Sleep NZ
Hi Renee. We know that sorry is not enough to suffice the bad experience you had previously with Emma, this is the least thing or even not on our list for you to have. As per checking, your concern is already been handled by one our support team and one of our teammates will respond to your email. We appreciate your patience and understanding on this matter.
Second Emma mattress
Bought my second Emma mattress. I was quite happy with the first one. It took 1 or 2 nights to get used to but once I got used to it, it was difficult to switch back to normal spring mattresses. Gives sufficient support but at the same time soft enough to give way to the natural curves of the human body. Feels cooler than the average spring mattress as well which is great for summer!
15 janvier 2023
Réponse de Emma Sleep NZ
Hello, Miin. We are happy to hear that you have been enjoying your new Emma Diamond Hybrid Mattress. Thank you for your kind feedback and continuous patronage of Emma. Your customer loyalty is greatly appreciated. The mattress's adaptive comfort foam and pocket spring construction really do wonders to offer dynamic body support, ensure superb ventilation, and provide optimal cushioning. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Our Emma Mattress
Our new Emma mattress arrived very quickly after our order. It is very comfortable but a little firm for me to start with as I am quite a light weight so Emma has kindly offered me a comfort topper which should arrive soon and make me very comfortable. My husband is very happy with it and our two new Emma pillows.
15 janvier 2023
Réponse de Emma Sleep NZ
Hello Trevor and Lynn. We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. If you would like, you may reach out to our Customer Support Team at support@emma-sleep..co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, since we also checked that a soft comfort layer was already been requested, so just do allow us 1-5 business days for metro areas and 5-10 business days for regional when it comes to the delivery timeframe. If you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
The topping is great
The topping is great. I have been using it for three weeks, it has relieved my back pain.
26 décembre 2022
Réponse de Emma Sleep NZ
Hello Yan, We are happy to know that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers!
Delivery communication was outstanding…
Delivery communication was outstanding and so far my dodgy back has not had any problems transitioning away from my old mattress. I reckon it's noticeably cooler too.
14 janvier 2023
Réponse de Emma Sleep NZ
Hi Tim, We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers!
Great mattress, poor delivery
Ordering process and delivery time was fine. On delivery, the driver parked at the top of the long drive and I had to drive up and put the mattress in my car to bring it down, then ring my son to help me get it into the house. Then it took 11 days for the pick-up of the old one including one day when we had a scheduled pick-up time and waited for hours for them- they came three days later. Apart from that, the mattress is great.
10 janvier 2023
Réponse de Emma Sleep NZ
Hi Don, Thank you for your feedback. We apologized, as this was not the experience that we wanted you to have as our valued customer. We strive incredibly hard here to make every customer experience enjoyable. We do appreciate your feedback and we're happy to know that you're satisfied with the comfort it's giving you. Emma smoothly combined high-quality materials to create a dream-like mattress to conform to every body type. Through the combination of our foam technology. Emma allows you to get the comfiest sleep possible. Have a great day ahead of you!
We unboxed & put mattress on bed &…
We unboxed & put mattress on bed & opened the plastic wrapping & watched it grow it didn’t take long to look like a mattress, left it to do it's thing for a couple of hours. Hoped into bed it felt very hard & I thought OMG I'm not going to like it & thinking on how to return it. But next thing it was morning & we had a really good nights sleep the 2nd night our sleep wasn't the best & the 3rd night was good. So we'll see how the next few weeks go
10 janvier 2023
Réponse de Emma Sleep NZ
Hi Leigh, We are happy to know that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Regarding the inflations issue, While it is true that you may use your Emma mattress within a few minutes of opening it, it will take 24 to 48 hours and a maximum of 2 weeks for the mattress to expand to its fullest size. So don't be worried if it is not immediately expanding after opening it. However, if it appears deflated and uneven after 2 weeks of trying it, please let us know so we can work with you to arrange a different solution. Have a great sleep!
Réponse de Emma Sleep NZ
Hi Steve, We are happy to know that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and if that changes how you view our services, you may change your review through this link, https://support.productreview.com.au/hc/en-us/articles/203909226-Can-I-edit-my-review-or-change-my-rating- and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers!
Réponse de Emma Sleep NZ
Hi Nr, We are happy to know that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers!
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