Bought the Emma mattress 3 years ago and after having it a few months I noticed the shape of my sleeping position has been in printed. Swapped the head to feet and slept fine again but then the same i... Voir plus
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Lisez les avis des autres
I actually purchased this as an early Christmas present for ourselves/hubby whos been complaining of a sore back. Arrived extraordinarily quickly in a compact box which wasnt immediately clear what w... Voir plus
L'entreprise a répondu
Delivery and unpack was fast and easy June 24. Purchased for advertised "zero partner disturbance technology" and the heat dispersing foam. I can confidently say that it does not do either of these th... Voir plus
Fantastic,having purchased a hard az matress 4yrs ago,had to do something to soften the bed.Wish we could have afforded the matress,but being on the pension,out of reach unfortunately.How long have Ki... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de Emma Sleep NZ
Écrit par l'entreprise
Emma Sleep® is the leading D2C bed-in-a-box brand in the world. After being name Europe’s fastest-growing tech-start-up, we have been working hard on expanding our product portfolio growing our team of experts to provide our customers with the best sleep experience.
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
We have invested a great deal in developing products that optimally support and relax your body. The Emma Mattress offers maximum adaptability thanks to the perfect combination of materials to ensure the highest levels of comfort.
Our exceptional Emma Comfort mattress has been awarded Top Score Mattress by CHOICE® experts for two years in a row in 2021 & 2022. CHOICE® is Australia’s leading consumer advocacy organization.
With Emma, you can unlock the best in yourself. Because when you have a great night of sleep, you have a great day ahead.
It’s nothing new to us, and our sleep experts have been saying it for years. We are proud of the products we make. Proud of who we make them for. And proud that at any given moment, we are the brand that can Awaken Your Best.
Warning ⚠ Please don't provide any personal information such as email address and order number in the public review, as you could become victim to fraud
Our Customer Service Team is here for you! Monday to Friday from 8:00 am until 5:00 pm
Coordonnées de contact
Auckland, Nouvelle-Zélande
- support@emma-sleep.co.nz
- emma-sleep.co.nz
3,8
Bien
722 avis
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Website is not corrct re delivery…
Despite website still saying fast and free delivery, this is not the case! After waiting 8 days I eventually got a response to say it would be at least another week ! Claim this is due to weather issues but they still choose to not mention this when taking payment. Very unhappy as I needed this urgently.
Updated information. Mattress arrived on the 10th day after ordering. By luck I was in as I had no notice of delivery and was not expecting it for another 6 days as per information from customer services.
We are now trying it out and so far it seems fine but takes a bit of getting used to as much firmer than I had expected. Slightly unsettled two nights but no aches or pains so happy with it so far
1 mars 2023
Avis spontané
Réponse de Emma Sleep NZ
Hello Jane! Thank you for your feedback. We strive incredibly hard here to make every customer experience enjoyable and we’re really sorry we’ve not been able to meet the expectations of some of our customers at this time. We are doing our best and are open to feedback so we can improve our products and services. Kindly send us a direct message here support@emma-sleep.co.nz or chat us with your order details should you have further concern. Keep safe!
Mattresses are great value for money.
27 septembre 2022
Réponse de Emma Sleep NZ
Hi Richjen, We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
I wouldn’t recommend this company at…
I wouldn’t recommend this company at all. They advertise that in Auckland metro your mattress will be delivered within 3 days. It has now been 12 days and they can’t even get a response from their ‘carrier’ to give me an update. I would understand if there was good transparency/communication e.g we’re having to ship more into the country, this is the ETA.
10 février 2023
Avis spontané
Réponse de Emma Sleep NZ
Thank you for your honest feedback. We apologize as this was not the experience that we wanted you to have as a valued Emma customer. We are currently improving our internal process to serve our customers better. Rest assured that your feedback is being recorded and will be forwarded to the appropriate team. Kindly send us a direct message with your order number so we can further assist you. Here is the link, support@emma-sleep.co.nz. Have a great day!
Réponse de Emma Sleep NZ
Hi Laura, we are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Very good mattress
Very good mattress. It changed my sleeping experience from back and hip pain to waking up pain free! Love it. Thanks you
31 janvier 2023
Réponse de Emma Sleep NZ
Hi Mohammad! we are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Poor customer service, average mattress
My experience with Emma has not been great.
It started with me receiving the mattress and unpacking it with the provided cutter and we ended up damaging the mattress.
Additionally the mattress had a horrible smell. I could smell it in the whole house for weeks eve after washing the cover of the mattress.
Mattress itself is relatively soft. I prefer my ecosa mattress as it is firmer.
When I complaint customer service promised me a replacement mattress if I destroy the one I have. After doing so the customer service then tells me they can't give me a new mattress but they would refund me the money. It has now been over 3 months the money is still not in my account. After countless emails (since there's no number to call) I have give up hope for a new mattress or a refund.
8 février 2023
Avis spontané
Réponse de Emma Sleep NZ
Hello Sylvia. Thank you for your honest feedback. We re sorry as this was not the experience that we wanted you to have as a valued Emma customer. We are currently improving our internal process to serve our customers better. Rest assured that your feedback is being recorded and will be forwarded to the appropriate team. We do apologize for the inconvenience this issue may have caused you. The mattress is dispatched directly from the factory, so it may be that it initially smells 'new' when it arrives. You do not have to worry about this though! The mattress has been certified by OEKO-TEX® and the ISO to meet the most stringent safety standards. The smell should evaporate after being kept in a ventilated room within a few days, but you can speed up the process by washing the cover of the mattress at 40°. Should the smell persist we can either do an exchange or organize the return of the mattress granted you are within your trial period. If there is anything more we can do for you please do let us know. Have a great day!
Réponse de Emma Sleep NZ
Hi Joane! we are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Réponse de Emma Sleep NZ
Hello, Claire. We are happy to hear that you have been enjoying your new Emma Diamond Hybrid Mattress. Thank you for your kind feedback and continuous support of Emma. Please note that the mattress is not for therapeutic use. However, the adaptive comfort foam and pocket spring construction of the mattress really does wonders to offer dynamic body support, ensure superb ventilation and provide optimal cushioning. Please let us know if we may be able to do anything more for you. We would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Best Sleep for many months.The whole purchase experienc was…
The whole purchase experienc was excellent, and Prompt delivery
6 février 2023
Réponse de Emma Sleep NZ
Hi Alan! We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Easy & comfortable !
Easy & comfortable !
Easy to get up my 2 steep flights of steps
Easy to fall into a deep comfortable sleep
22 janvier 2023
Réponse de Emma Sleep NZ
Hi Sandy! We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
JUST DO IT
Soo look forward to bed time now...didnt want to replace my matress so brought the topper, highly recommended
2 février 2023
Réponse de Emma Sleep NZ
Hi MJS! We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Like sleeping on a cooking element
I've never experienced such an uncomfortable mattress.
The consistency in the memory foam is everywhere on the spectrum, giving it a horrible lumpy feeling. The bed holds heat like nothing else, but not I'm a good way; it becomes exponentially hotter until it's unbearable.
I go to bed around 10 and wake up after 6, but I feel as though I'm getting around 4-5 hours sleep at the most.
My back aches, my neck is constantly stiff, I aggravated a rotator cuff injury from a single night of sleeping on my side. It took almost a month and a half of regular physio to fix. Me and my partner's relationship has deteriorated because we're so irritable from lack of sleep.
We were told the mattress would get better after time, but it's getting progressively worse
27 septembre 2022
Réponse de Emma Sleep NZ
Hello Ben. We are sad to hear that our PRODUCT is not for you. We only wish that you could have brought it to our attention earlier so that we could have been able to offer you options. As much as we want our clients to enjoy our product, it does sometimes depend on their preferences. Please do not hesitate to reach out to us if you have further questions or concerns.
Blissful sleep
I read all reviews before purchasing, and liked what customers said. I decided to take the plunge and get one. It didnt take long to arrive. Glad I did, as getting a really comfortable sleep each night 👍
24 janvier 2023
Réponse de Emma Sleep NZ
Hi Susan, We are happy to know that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
Very easy transaction all round
22 janvier 2023
Réponse de Emma Sleep NZ
Hi Lyn, We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
The mattress is perfect!
The mattress arrived quickly, was easy to unpack and has been very comfortable to sleep on.
16 janvier 2023
Réponse de Emma Sleep NZ
Hello Hama, We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
The super-fast delivery was awesome and…
The super-fast delivery was awesome and the topper was and is amazing!!! Saved us buying a new mattress! Thank you! :)
16 janvier 2023
Réponse de Emma Sleep NZ
Hi Kaley, We are happy to hear that you have been enjoying your new Emma Product. Thank you for your kind feedback and continuous support of Emma. Please let us know if we may be able to do anything more for you and we would immensely appreciate it, if you would help spread the word about your experience with Emma to family and peers! Cheers! Don’t Worry, Sleep Happy.
The pillow feels quite hate to sleep…
The pillow feels quite hate to sleep on, maybe thicker foam
28 janvier 2023
Réponse de Emma Sleep NZ
Hi Kelly! Thank you for your feedback. Please know that this isn't our intention and we strive to ensure every customer is satisfied with our service. we are sad to know that you did not find the pillow a good fit for you. Please note that the mattress is not for therapeutic use. However, the adaptive comfort foam and pocket spring construction of the mattress really does wonders to offer dynamic body support, ensure superb ventilation and provide optimal cushioning. A member of our customer support team will reach out to you via email, so we can continue working to resolve this. Thanks for your kind understanding.
Réponse de Emma Sleep NZ
Hi Mike! Thank you for your feedback. I understand that this is far from ideal. Please know that this isn't our intention and we strive to ensure every customer is satisfied with our service. If you would like. You may reach out to our Customer Support Team at support@emma-sleep.co.nz with regards to the firmness of the mattress and we may be able to do something to help ease the experience. Please let us know if we may be able to do anything more for you.
Absolutely appalling experience trying…
Absolutely appalling experience trying to purchase an Emma mattress. I ordered on the 6th January anticipating the mattress would arrive well in time for when I would need it by late January. After the initial follow up I was given a tracking number which showed the mattress had not even been dispatched until the 12 January despite an estimated 3-7 day delivery timeframe. Lots of chasing up over the next couple of weeks showed that the mattress was stuck somewhere in transit and the tracking had not updated since the 12th. As I was getting desperate Emma customer support (who were only contactable via chat with long wait times) was able to offer no solution for me. I ended up cancelling and ordering a winkl mattress (which arrived quickly and is great). Despite cancelling now almost a week ago Emma have not refunded me and are waiting for confirmation from their non responsive delivery partner before they refund.
23 janvier 2023
Avis spontané
Réponse de Emma Sleep NZ
Hi Kim, We apologize for what happened. I do understand how you feel about this issue, and I do appreciate your feedback. We take this type of feedback seriously. We apologized, as this was not the experience that we wanted you to have as our valued customer. We strive incredibly hard here to make every customer experience enjoyable. May I have your order number so that I may be able to escalate it to our customer support team and have the issue resolved as soon as possible? Thank you very much for your kind understanding and patience. I hope to hear from you soonest so we can resolve this together as fast as humanly possible. Thank you, and may you have a wonderful day and stay safe always. Cheers!
I have found this mattress way too firm…
I have found this mattress way too firm and still wake up aching.
I have had to put a topper pad on for ome comfort which I shouldn't need to with the price of it.
It is supposed to be a medium but it's very hard.
I am 3 weeks in and am trying really hard to give it a full 6 weeks
27 janvier 2023
Réponse de Emma Sleep NZ
Hi Lana! We apologize for what happened. I do understand how you feel about this issue, and I do appreciate your feedback. We take this type of feedback seriously. We apologized, as this was not the experience that we wanted you to have as our valued customer. We strive incredibly hard here to make every customer experience enjoyable. May I have your order number so that I may be able to escalate it to our customer support team and have the issue resolved as soon as possible? Thank you very much for your kind understanding and patience. I hope to hear from you soonest so we can resolve this together as fast as humanly possible. Thank you, and may you have a wonderful day and stay safe always. Cheers!
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