Emojo Bike Avis 101

I purchased my e bike from this company and about a year later I had a problem with the battery so I called them up and the sent me a new battery fast and at no charge. A couple of years later I bought some accessories from thier website and had a question about one of the items so I called the company again. The nice lady said she would check with tech support and call me back. Within an hour she called me back with an answer to my question. I'm in New York, they're in California and I really feel they stand behind what they sell..

It would have been nice to have written instructions to put the trike together. the written word and the youtube together would have been perfect for us 'older' ones who have never put any bike together before.

Assembly was accomplished reviewing the YouTube assembly guidance, replaying sections over & over because it often went fast through what was actually a series of steps. Mounting the tail light was left out. (It is unlikely that I could have done the assembly without the video.) Good thing I had my own hex wrenches & socket wrenches. The tools provided did not cover all the tool needs. The etrike works great.

Your the best! Thanks for asking

Great. Great company. This my 3rd emoji Wild cat bike and love the great customer service they provide

I love this 3 wheel bike. Our grandkids crashed and broke the front fork. I ordered it and now it is on the way after 2 days! I like their quick response.

They still haven't answered after 4 replies asking about tabs

I bought an Emojo electric bike several years ago, on line. Then let it set for over a year and the battery died. After lots of searching and e-mails, I found this outlet in CA that was kind enough to walk me through identifying the battery type I needed and of course helping me repace the dead one. Nice quick responses and easy instructions.

Sabrina has been a pleasure to work with.

Thank you Sabrina at Emojo Bikes. I was updated on my order and delivery was more that perfect and prompt.

Now the Bike, I did 30 miles on it Sunday and it is an absolute pleasure ride. I used pedal assist because I don't want to miss out on a workout and used only about 25% of battery. I love my Wildcat.

I've purchased and enjoy my Emojo Caddy Pro trike. I find the guality and the way this trike is put together to be of high standards. I've since purchased excessaries on line and found that process to be of the same although I was a little disappointed at the scarcity of excessaries. I would highly recommend the Emojo products for ebike purchases.

I am absolutely obsessed with the attention to detail on this ebike!

The bike is not designed for durability. Everything on the bike is loose and has to constantly be tightened. The fender design is ridiculously pathetic. The connections to the fender come off every time you're driving it. I'd rather get a ride bike. They look much more solid

I've only had this bike for a couple years and barely write it in the motor already blew up

I received the wrong bike rack by mistake. I contacted Emojo customer service and Sabrina Robinson, Emojo Rockstar, arranged for the return and shipped out the correct unit. Seamless and very fast. Kevin

Thanks to them I got my charger faster than usual. And now I can finally ride my bike again

Still waiting for items to be delivered. Fed ex has the label made waiting for package.

I was pleased for the most part, but the led light I bought came with no box, and no instructions for assemble, so I had to guess my way, search google, and get help from friends to assemble. The surfboard racks, the metal latches fell off so weren’t secure. This happened even before first use. We clamped them tighter, but made me question the quality. That said, shipment came fairly soon, and owner emailed personally with order, letting me know if I needed any help moving forward, let them know. That alone made me happy with the order.

Assembled the bike and battery was inoperable. Poor written assembly instructions. Called the battery problem in Friday and no help. Back all day working with Emojo trying to get a new battery coming. No one returned any of my comms- emails or voicemails.

Quality of the trike seems good with exception of the battery but can’t fully test it.

Very dissatisfied with the customer service trying to get a problem corrected.

This should have been a 5 minute troubleshooting call and then quick follow up to get a replacement battery coming.

Hope this is not a preview of future customer service if I have another problem.