Avoid this garage at all cost
Avoid this garage – extremely poor communication and unprofessional conduct
I booked this garage in August 2025 to supply and fit a reconditioned engine, with a stated turnaround time of 2–3 weeks. Apart from collecting the vehicle, the work was not completed within that timeframe.
Several weeks later, I discovered that my car had been sent to a main Honda dealership. This was done without my prior agreement, and I was not informed that the vehicle had been moved. Instead, I was repeatedly told that delays were due to “waiting for parts,” including in writing, while the vehicle was not even at their premises. I only confirmed the true location of my car by contacting Honda directly.
When I contacted the garage to discuss these concerns, I was spoken to by the director of the company, who was extremely rude and aggressive. During this call, I was sworn at and threatened, rather than being given a clear explanation or professional response. This call left me feeling intimidated and unable to resolve the issue constructively.
Due to the lack of transparency, misleading information, and unprofessional behaviour, I lost all confidence in this business and had to take over the repair process myself, directly with Honda to avoid further delays.
Based on my experience, I would strongly advise others to get everything in writing and think very carefully before trusting this garage with their vehicle.