This is something you don’t experience everyday. Initial consultation was extremely thorough. Communication was extremely explicit. On the day of surgery the nurse and all staff were fantastic!!! Dr j... Voir plus
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I am now 2 weeks post opp, would 100% recommend enhance to someone, everyone has been super helpful and friendly, I had mr Maklad really happy with results so far, special thank you to Karen my nurse... Voir plus
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My day of surgery went really well. I had a breast augmentation, with 450cc HP implants. I managed to get in earlier, and was seen to straight away by Dr.Seno and my ward nurse, they couldn’t have be... Voir plus
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I had breast reduction, uplift, enhancement and bilateral liposuction at the Hammersmith hospital. From start to finish they treated me with respect and answered all of my questions. My surgeon... Voir plus
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À propos de l'entreprise
- Industrie cosmétique
- aussi dans
- Chirurgien
- Chirurgien plasticien
- Clinique de chirurgie plastique
- Hôpital privé
Écrit par l'entreprise
Enhance Medical Group is the UK's leading day case surgery provider. We have 7 clinics and 2 hospitals, all based in key locations and have highly skilled surgeons to complete all cosmetic procedures. All surgery options come with a free consultation for your complete peace of mind. We ensure you are 100% happy with the procedure before it goes ahead. All of our plastic surgery procedures are available on easy to pay monthly finance. We are also happy to take payments in full if this suits your requirements.
Breast Enlargement From £4,250
Écrit par l'entreprise
- Book Your Free Consultation Today
- Please feel free to call our team on 0800 808 5630 or visit our website for more information
Coordonnées de contact
Joseph House, 970 stratford Road, Shirley, B90 4ED, Solihull, Royaume-Uni
- 0800 808 5630
- enhancemedicalgroup.com
4,8
Excellent
3 k avis
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All the staff were amazing and made me…
All the staff were amazing and made me feel so at ease. Im so grateful
18 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Ruth! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Positive review
Staff are all very kind and my surgeon Ben Khoda has done a very good job with my breast surgery.
11 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Georgia! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Everyone was very positive which really…
Everyone was very positive which really eased my nerves before and after surgery. They are easily assessable and my experience was a 10/10.
11 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Paula! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Breast re augmentation
Unfortunately my surgery had to be cancelled due to unforeseen circumstances however Enhance managed to slot me in with a surgeon 2 days post my original date which was fantastic.
Every member of staff I met along my journey, filled me with complete confidence.
I would highly recommend.
15 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Rebecca! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!
Got my sizing wrong…
Got my sizing wrong emailed to confirm my sizing 3 days before surgery and my patient care coordinator still sent me the wrong size and on the day of surgery did not answer my calls or texts in regarding to this
17 mai 2026
Réponse de Enhance Medical Group
Thank you for taking the time to leave feedback. We feel it is important to clarify the events surrounding your treatment.
The implant size used during your procedure was the correct size discussed in detail during your consultation process, agreed upon prior to surgery, and formally consented for as part of the surgical consent process on the day of surgery. We can confirm the implants used matched the agreed surgical plan, and this was discussed thoroughly with you before surgery.
We apologise that there was a typographical error within an email communication, however this did not impact your surgical plan or the implants used during your procedure, which were the correct implants consented for and agreed upon throughout the consultation and consent process.
In relation to communication, your Patient Care Coordinator responded to your email enquiry. On another occasion whilst your coordinator was temporarily out of office, alternative cover was arranged and another member of the team attempted to contact you by telephone, however unfortunately there was no answer.
Following your surgery, we can also see that your post-operative call was completed and no concerns regarding implant sizing were raised at that time.
After receiving this review, we again arranged for your Patient Care Coordinator to contact you directly to discuss your concerns further and provide clarification.
We always welcome honest feedback, however we do feel parts of this review are not an accurate reflection of the care, communication, and consent process provided throughout your journey with us. We hope you may reconsider the wording of your review following further reflection and discussion with the team.
The staff are all amazing and so so…
The staff are all amazing and so so friendly they can’t do enough for you , I would highly highly recommend them .
12 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Mrs Pitcher! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!
Outstanding service
I was very nervous of my procedure but Dr Awad was very reassuring and all of the staff and nurses were absolutely great, all very friendly and helpful. I would definitely recommend them
1 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Caroline! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!
Highly satisfied
I am very happy with my experience at Enhance Medical from start to finish. Good communication, and excellent care. Thanks again 😀
14 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Kayleigh! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Great service
7 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 4 star review Gg! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Love love love love
7 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Sabina! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Highly recommended
Would highly recommend Enhance Medical to anyone looking for cosmetic surgery. Everyone who I spoke to was super friendly whilst remaining professional. They explained everything fully and answered all my questions. The after care was fabulous. I honestly couldn’t fault them.
The surgeon was very knowledgeable and professional. Made me feel very at ease and listened to what it was I wanted from the surgery, making the experienced tailored to me.
My breast surgery journey was made by the team at Enhance Medical. Thank you so much 🙏🏼🩷
5 janvier 2026
Avis spontané
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Alice! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!
Lack of communication skills
I was basically told my natural boobs are medically wrong as I “didn’t develop properly as a kid”… but surgery also won’t look right either. So basically they’ve taken someone who wasn’t insecure before the consultation and wanted the surgery as more of a fun enhancement, labelled my breast as underdeveloped and triangular so I’ve walked out feeling bad about my breast which I didn’t before but now also basically told the implants will look ridiculous leaving me in a no win situation. Natural= insecure now thanks to the surgeon. Implants= will look ridiculous according to the surgeons description. So insecure it is. Wish I never went as I was happy before!
14 mai 2026
Avis spontané
Réponse de Enhance Medical Group
Hi Amber,
Thank you for taking the time to share your feedback. We are genuinely sorry to read that your consultation experience left you feeling upset and uncomfortable, as this is never the intention of our team.
Our surgeons aim to provide honest and medically accurate assessments tailored to each patient’s individual anatomy, including discussing factors such as breast shape, tissue characteristics, implant positioning, and any limitations or considerations that may affect surgical outcomes. Clinical terms are sometimes used during consultations to help explain anatomy and guide appropriate treatment recommendations; however, we fully appreciate that the way information is communicated is just as important as the information itself.
We are particularly sorry to read that you left the consultation feeling negatively about yourself and unsupported. Cosmetic surgery consultations are highly personal, and while discussions are intended to ensure patients are fully informed and have realistic expectations of surgery, they should always be delivered with sensitivity, empathy, and care.
Your feedback regarding the communication and overall consultation experience has been taken seriously and will be discussed internally with the relevant team members as part of our ongoing commitment to patient care and experience. We understand your PCC also attempted to speak with you further following the consultation in the hope of addressing your concerns directly.
As every surgeon approaches surgery differently and may recommend varying techniques or treatment plans based on their own experience and clinical opinion, we would be more than happy to arrange for you to meet with an alternative surgeon should you wish to seek a second opinion regarding your suitability and potential options.
Thank you again for your feedback and for bringing your concerns to our attention.
Everyone was super friendly and…
Everyone was super friendly and helpful! The whole procedure went really smoothly. Couldn’t recommend Enhance Medical enough!!!
5 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Jemma! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!
Absolutely wonderful experience from…
Absolutely wonderful experience from start to finish, amazing staff very kind and helpful, brilliant results happy with everything. Will be coming back again. Thank you so much enhance you have change my life for the better :-)
14 février 2026
Avis spontané
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Vicky! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Surgery
Great experience from start to finish would 100% recommend and be back in the future for any further surgery
30 avril 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Leah! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words & recommendations!
What an amazing experience!
What an amazing experience from
Start to finish! Everyone was so lovely, from my consultation to the surgery! Dr Awad is amazing at what he does, he knew what would suit my frame and explained everything to me and listened to what I wanted. So so happy with my results, absolutely love my new boobs, I’d do it all again in a heartbeat! Thank you so much to everyone, all the lovely nurses at Joseph house & especially Abbie my PCC & Dr Awad! X
1 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Emma! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Firstly I would like to say that the 3…
Firstly I would like to say that the 3 stars is a balance between 5 stars for the surgery itself, and 0 stars for the care received by the recovery nursing team. My surgeon performed extremely well and gave great insight into the procedure and all associated risks. Dr Ali the anaesthetist was wonderful, as were the scrub nurses Oliwia and Nibus. Unfortunately, the whole experience came crashing down when I went into recovery and was ‘looked after’ by nurse Oxana. Post-operatively I became panicky as a side effect of the anaesthetic wearing off. As a doctor, I know that this is a common side effect and should absolutely be something that recovery nurses are trained in handling sensitively and compassionately, which was not my experience on any level. As I was crying and hyperventilating, Oxana ‘shhh’ed me and told me to ‘be quiet’. This is out of order and disrespectful and I urge the team to consider providing further training to mitigate this horrible experience happening to others. This completely caused me to spiral and meant my panic attack was more severe and long lasting than it would have otherwise been. Had I been met with reassurance and kindness, I could have calmed down and been less ‘disruptive’ which was clearly all she seemed to care about. As a medical doctor I am also well aware of the ethical laws and principles underlying practice and she did not follow these when she delivered an IM injection of cyclising with no warning shot. Please re-train accordingly. Such a shame as this takes away from an otherwise 5 stars service. I had to mention this as I really do not want future clients to have to endure this mistreatment and lack of compassion.
24 avril 2026
Réponse de Enhance Medical Group
Thank you for taking the time to share your experience and feedback with us NW.
We are very pleased to hear your kind comments regarding your surgeon, Anaesthetist, and the wider theatre team including Oliwia and Nibus. We will ensure your feedback is passed on to them all.
We are, however, very sorry to hear that your recovery experience left you feeling distressed. Patient comfort, reassurance and safety are extremely important to us, and we genuinely regret that you felt unsupported during what was understandably an emotional and vulnerable moment following your procedure.
We would also like to clarify that the IM injection referenced in your review was anti-sickness medication provided to help manage post-operative nausea symptoms. Our team did ask if you would like this injection and this was discussed with you and consented to prior to administration.
We understand that shortly afterwards you experienced heightened anxiety and a panic attack whilst recovering from the anaesthetic, which can be a fairly common response following surgery and one our staff are trained to support patients through. Oxana spoke with you to better understand the cause of your anxiety and attempted to help reassure and calm you during this time.
Whilst we appreciate this was not how the interaction was perceived by you at the time, we would like to reassure you that Oxana’s intention throughout was to support and reassure you during a heightened situation, rather than dismiss your concerns. We are truly sorry that this did not come across in the way intended and that you were left feeling upset by the experience.
We would also like to reassure you that our team did everything possible to ensure you felt safe and comfortable before discharge, including encouraging you to remain with us for as long as needed. We can see you stayed on the ward for approximately five hours following your procedure, which is significantly longer than the usual recovery period, to allow you additional time and support.
We always take patient feedback seriously and will reflect on your comments carefully as part of our ongoing commitment to patient care and communication. Thank you again for bringing this to our attention.
Enhance has been absolutely fantastic…
Enhance has been absolutely fantastic from start to finish. So glad I chose to go with these lovely people. Results are 10/10 will absolutely be back for future procedures. Thankyou so very much
1 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Win! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Very organised and efficient
Very organised and efficient. Everything rant o time and my expectations were managed. I felt well looked after from the beginning to the end of the process.
10 mai 2026
Réponse de Enhance Medical Group
Thank you for your wonderful 5 star review Melanie! We are so pleased to hear how highly you speak of your Enhance Journey and our team! Thank you for choosing Enhance as your trusted surgery providers and thank you for your very kind words!
Critical review part 2
4. After my rupture I used AI to translate the unreadable terms and conditions on their ‘contract’, they watch you sign, after seeing you didn’t read it . Per their terms I asked if the surgeon was registered/insured. MELISSA stated, ‘ its all on our website’. This was a lie. Their ‘top surgeon’, is reported via a story for ‘botched surgeries’, and lost a court case. He has not paid the balance and owes £100,00. Hee continues to work. Enhance are using this surgeon and not informing potential clients. No informed consent. When I asked about it? They immediately refused to treat me – They had no reasonable response for the wrong advise given by Melissa or the poor history of their best surgeon. No person should have a surgery by someone who did something poorly, failed to correct it and refused to pay a claim awarded against them. Then they blamed me – gaslighting me. Stated they wont treat me because trust is broken. Trust is broken because they gave me a consultation with a surgeon who was sued and when I found out, they couldn’t answer my questions. Gave me incorrect information. Stating he is their best surgeon. Who is the worst?
5. I asked some basic questions to their care team after leaving confused. The care team was unable to answer my questions, so I opened a complaint for clarity. Again unable to answer my questions they refused to treat me, or communicate further. They couldn’t connect the dots with their own terms – and clients following their advise. Its not just me they abandoned. Iv found many online. In the tiny print you cant read with your naked eye, in the 12 months post care, if you have an issue and they fail to help – and you need to complain, they tell you in their terms they will refuse after care. A company that has basic 12 month after care – refuses after care if you have to complain due to their inadequate service. Crazy poor service you’d expect in a third world country. You get surgery in the UK to he safe. You are not.
There is more but im saving the story rights. I will be sharing photos. These will include ultra sounds, MRI, & implants.
Things they don’t verbally tell you that I will.
1) If something goes wrong in your surgery you have to pay £500 minimum in the first year towards correction
2) After 12 months your implant could rupture. You would pay the same price if not more to replace them even though its been just a year. You need to have these finances ready or the rupture can impact your health
3) A lot of people get sick from implants. Some times straight away. Sometimes after 2 years or 10. Eventually lots will likely get sick. Your body has an immune response. You may not know its the implants. Body aches, brain fog or general under the weather feel. Research BII before you get them.
4) Lots of things can go wrong and are common. Capsual contraction, ruptures CAUSED by implantation, bottoming out, poor scarring, asymmetry. The list is massive. Your body can simply reject the implant. The immune response can trigger dormant auto immune diseases.
5) If you have an implant removed or replaced, they don’t tell you if its just the implant. The capsual or if its enbloc. None of this was mentioned in my consultation.
They will likely pick a few points of my review to try and sugar coat their mistakes, do not be fooled by this. Instead take note of the points they do not address. If they comment and try to manipulate my evidenced review I will leave an updated one.
They are the cheapest for a reason.
Im lucky enough to be explanting in a few weeks on the NHS who were shocked that mine were done in the uk, and the clinic reacting the way you have.
This clinic were lovely when I was paying and excited. However the second I asked a simple question, not only could they not answer but they refused to treat me. That means they only treat people uninformed. The joke? Their own terms tell you its the clients responsibility to be informed. I have their responses and their terms which are evidence. If they refuse to treat people that try and self inform, in line with their terms, that means they treat 100% of uninformed people. Take that in. Look at the negative reviews and the positive. They will align.
Its clear – their are likely lots of bad reviews. Too scared to invalidate after care etc. Enhance will get a chance to comment on the story. I loo forward to it.
19 mars 2026
Avis spontané
Réponse de Enhance Medical Group
Dear Amber,
Thank you for taking the time to share further feedback in this second Trust Pilot review whilst your complaint remains ongoing with our complaints team. We will update your complaint accordingly.
We are sorry to read that you remain dissatisfied following your consultation and complaint process. We appreciate that experiencing an implant rupture and considering further surgery can understandably be distressing.
As outlined in our previous correspondence, we conducted a full review of your records, consent documentation and communications. Implant rupture is a recognised risk associated with breast implant surgery and forms part of both the written consent process and manufacturer literature provided prior to treatment.
We would like to clarify that our aftercare policy includes cover for rupture occurring within the first 12 months following surgery, subject to the terms of the agreement.
Beyond this period, Mentor implants are supported by the MentorPromise Protection Plan, a manufacturer-led warranty programme which may provide financial assistance towards implant replacement in eligible cases of confirmed rupture.
Regarding revision surgery costs, section 9.1 of the treatment terms refers to the applicable theatre reservation fee for revision procedures and does not indicate that “something has gone wrong.”
To confirm, a Reaugmentation following rupture is a secondary procedure involving additional surgical complexity and is therefore priced differently from a primary augmentation procedure.
We would also respectfully clarify that known risks associated with breast implant surgery, including rupture, capsular contracture, asymmetry, scarring and Breast Implant Illness (BII), form part of the consent process and are included within the written documentation provided prior to surgery. Following implant removal after rupture, implants are routinely returned to the manufacturer for testing, which is standard industry practice.
Patients are entirely entitled to ask questions and undertake research prior to treatment. Our decision not to proceed with a new procedure was not based on this, we welcome our patients to ask questions to ensure they feel fully informed.
However, following ongoing correspondence, as an ethical surgery provider, it became apparent there was insufficient mutual confidence to appropriately proceed with a new procedure. We therefore felt it was in the best interests of both parties for you to seek an alternative surgery provider moving forward.
In relation to comments concerning surgeons and external media or legal matters, all surgeons practising within the UK are required to hold appropriate registration and indemnity arrangements. However, it would not be appropriate for us to publicly comment on third-party allegations or matters unrelated to the care provided by Enhance Medical Group.
Due to patient confidentiality and the sensitive nature of clinical matters, it would not be appropriate for us to comment further publicly while the complaint process remains ongoing. We are sorry that you feel disappointed by your experience and sincerely wish you the very best with your ongoing treatment and recovery.
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