Transform Avis 

Absolutely brilliant experience from start to finish. Sarah shah got me booked in answered any questions I needed answering, was so patient with me. She really put my mind at ease and always answered messages straight away and called me. She’s also checked in since surgery to see how I’m doing. All the staff at the bollin clinic were amazing too, I wasn’t nervous at all when there, they were efficient and all had a smile. My surgeon mr Sabir was wonderful. He talked me through everything after a rupture from really old implants he gave me a lift and re augmentation, he put my mind at ease and explained everything in detail. My results are amazing! They are just what I wanted and look so natural. The aftercare has been spot on aswell, answer calls and emails efficiently and always there to help. I honestly can’t recommend transform enough! A brilliant team and will recommend them to anyone who needs cosmetic surgery of any kind.

I honestly don’t know where to begin I can’t thank everyone enough for my care at transform , firstly big massive thank you to my patient advisor Jenny Rae she was there to help me with any questions or concerns I had and overall just amazing , secondly dr Rahman he put me at ease talked me through my procedures which I was having and put me at ease, to the rest of the surgery staff they were all great , and the nurses for my after care were just incredible

From start to finish I felt important to transform. I had to put my surgery back for unforeseen circumstances and they were so understanding . My patient coordinator was Katie and she was so incredible. Responses to emails were within the hour. Always cheerful and nothing ever a problem. My surgeon Mr Elamari all I can say is wow! His talent has transformed my life! I am so happy with my results I could cry! Surgery day was an absolute breeze and I am 1 week post op and already had 3 phone calls and an email with important phone number on should I have a problem. I am heeling so well and was sent home with pain killers and antibiotics I needed. Absolutely flawless! Thankyou from the bottom of my heart ♥️

I feel after given a 5* review back in July/August I need to do a new review based on my aftercare.
I can’t stress enough how amazing Dr Macy's and his team where and if I ever choose to have surgery again I will go direct to him.

My aftercare has been unacceptable and I have raised a formal complaint. It all started when my 6 week check was cancelled, I understand sometimes appointments get cancelled but I was told I would receive a call the next day to answer some of my questions based on scar management, and info on continuing using the compression bra, that call never happened, a week later I decided to call as I was feeling very anxious about my scars. I was offered an appointment for that same day which put my mind at ease.
When I attended the apportionment at Lase clinic I was told transform no longer practice from the clinic, so I left the clinic feeling anxious again! I tried calling the aftercare line to see where my appointment was meant to be and after trying for over 40 mins give up.

I then did get to see Dr maceys a couple of weeks later and again he was brilliant, I felt happy and reassured.
I was flying on holiday and he advised to wear tape to keep my scars from burning in the sun, which I did.

After returning from holiday I removed my tape to discover what looks like an ulcer on my lollipop scar, it was bleeding and weeping, I immediately rang the aftercare team and as always was unsuccessful getting through, I then tried again this morning and have been unsuccessful again, I have also emailed asking for someone to contact me as a matter of urgency. (Still waiting) this is causing me massive stress and anxiety.

Update - I ended up contacting the emergency number and spoke to a lovely lady called Juliet, I have received instructions on what to do and feel a lot less anxious, on Sunday afternoon someone from the aftercare team contacted me, I explained I managed to speak to the emergency team. Still very shocked that I called during business hours on Saturday and couldn’t get to speak to anyone.

My surgeon Mr Bhatty has made me feel and look beyond expectations. I felt totally comfortable with what we discussed and felt my needs were met. My Coordinator Jenny Rae kept me informed every step of the way and I knew Jenny was there if I had any questions leading up to my surgery and beyond.
This is my second surgery with Mr Bhatty and knew after the first surgery I had no hesitation to book with him again.

I am extremely disappointed with my experience with The Hospital Group/Transform.

I was repeatedly contacted and encouraged to book a consultation, and I eventually paid a £50 consultation deposit. After paying, I was unable to get the appointment I had been trying to arrange and, importantly, I was not offered another suitable appointment.

I was then told that my £50 refund had been raised. Despite this, I have still been left waiting for my money to be returned and have had to repeatedly chase it.

What makes this particularly frustrating is that the £50 was taken very quickly when I was booking, yet getting the money back has been a completely different story.

I have kept all of the emails and correspondence relating to this, including confirmation that the refund was supposedly raised.

This isn’t about the amount of money — it is about the principle and the way a paying customer has been treated. If you take someone’s money for a consultation that isn’t provided, then the refund should be dealt with promptly and without the customer having to continually chase.

I would strongly encourage anyone considering booking with The Hospital Group/Transform to make sure they understand exactly what happens to their consultation deposit if an appointment cannot be provided.

I am still waiting for my £50 to be returned.

I have provided Trustpilot with the information they requested and can provide further information if required, including:

✅ Proof of payment
✅ Emails from Alison Hall
✅ My formal complaint email
✅ The automated acknowledgement confirming my complaint has been received

I have kept all relevant correspondence and evidence regarding my £50 consultation deposit and the refund.

Excellent service from initial consultation to post op really great staff and cleanliness 100% .Definitely would recommend without a shadow of doubt first class

Can someone please tell me when my deposit will be back ? Ive waited the 28 days and still not received my 500 deposit back .?
Can someone please contact me as I need the deposit back that you took and never booked my appointment.

Disgusting, scamming scoundrels.
I dealt with 'stacey', who was blunt from the beginning until i was paying them money!
I recently got the courage to go ahead with breast surgery. The surgery was to be nearly £9000 all in. I explained to stacey my affordability regarding their finance package, Stacey told me my finance options and told me about a £50 deposit to secure my consultation and my £500 fully refundable deposit to get the ball rolling for surgery, from then on would be decided if i went with the 2 year, 3 year or 5 year options, each monthly payment less, i wanted the 3 year plan. This was explained to me in such a way that i fully believed the finance was sorted and by paying them the £500 fully refundable deposit, iv secured my dates. I explained in a text to stacey that i would pay the £50 the next day to secure my consultation date and pay the £500 on the consultation day as i wanted to speak to my surgeon before deciding (common sense really). She replied in agreement. The next day came and when i tried to pay the £50, stacey informed me only then that the £500 HAD to be paid at the same time as the consultation fee so i then had to wait another day before i could do that. Finally the money processed and went into my account and i was so over the moon that i could secure my dates that day!
I called stacey and asked for the payment link expecting £550, there was only the £500, already lied to me regarding the consultation fee needing to be paid the same day, she just wanted the full payment that day. Anyway, i paid the £500 stupidly. Stacey then sent me the emails receipt and my forms and packs with my dates and surgery plan.
Scrolling down the email i clicked everything in order of appearance, i filled in my forms and read through the plans, getting more and more excited. Then right at the bottom, a payment 'plan'. Full payment to be paid by october 15th so i text her and ask why its saying that when i opted for finance i was reassured 'dont panic just click the little link at the bottom of the page' which takes me to a loan assessment where the finance plan with them would of cost me a further £134, that i then get denied for.
I was completely duped and decieved. Now theyre refusing to refund my £500 and i know i havent lost half as much as other people on here but i dont have much. This had been saved over the course of years i live on the bread line and im a single mother of 2 with mental health issues. I havent taken this well at all. My breasts are something that upset me every day and i was so excited. Its not even about the money, its what they do to people mentally. Then to gas light me on the phone that she wasnt at all misleading and thats just what theyre told to say is just disgusting and shows they do this far too often. Dont risk it. This is your body and they dont give a hoot who they hurt or rob. Waiting on my bank to return the payment hopefully soon so i can go to a more honest company.

Extremely upset. They took my money, £7000, and then wouldn't do my surgery. The surgery was is a correction. I am still in a lot of pain, and now they will not answer my phone calls or emails. Absolutely disgusted.

Absolutely disgraceful and completely unprofessional.
This is now my second formal complaint and I am still no further forward in getting a resolution. After paying £14,000 for surgery, I have been left extremely unhappy with the results and, rather than putting things right, I feel I have been repeatedly passed around, made to wait and left chasing for answers.
The way I have been treated since raising my concerns has been appalling. At this point, I have very little confidence that the company genuinely intends to resolve the mess I have been left with. The physical impact is bad enough, but the stress and mental impact of constantly fighting to get something done has made the entire experience even worse.
I genuinely wish I had never used this company. The entire experience, from the outcome of my surgery to the way my complaints have been handled, has been incredibly upsetting and stressful. My advice to anyone else struggling to get their concerns resolved is to keep all evidence, document every interaction and seek independent legal advice.
I have given this company more than enough opportunity to put things right. I should not still be fighting for a resolution after multiple complaints.
Think very carefully before trusting this company. Who ever is responsible will hopefully be held to very high account. Discrace!!!

I must start by stating that im happy with the results of my surgery, however the communication and aftercare is terrible. Appointments constantly moved around to different locations and times with little notice. I attended an aftercare appointment 1 week after surgery and left upset they nurse seemed to have no idea about my wound care and could not answer any of my questions. I was not informed the nurse was going to be male given the nature of my surgery this was very embarrassing ! fortunately I had a family member to chaperone me during the appointment. The nurse took an hour and a half to change my dressings in which I had to ask him to stop I could not longer continue with the appointment, another Dr repeatedly walked into the room while I was undressed looking for equipment, there was no regard to my privacy or dignity.
I complained to Transform and received a very poor response back defending the aftercare I was given. I had to rely on a family member to change my dressings until another nurse could be arranged. I paid a considerable amount of money for my care and expected much better.
My advice ..book with the consultant you would like to work with direct and avoid Transform, once they have your money they are no longer interested.
Review written by Lynn Robinson

I wrote to the complaints section on 2nd of Sept 2026 and have not even had an acknowledgment of my email. Not only have I gone through a traumatic experience at the hands of transform, I’m now being ignored and made to feel even less like a human being. Again. Don’t use this company if you expect to be cared for and treated well.

I genuinely regret choosing Transform.

I paid £8,000 for a breast uplift and implants after being shown around The Pines private hospital and being led to believe this was where my surgery would take place. Shortly before surgery, AFTER I had paid, I was told it had been moved to the Bollin Clinic – somewhere I had already visited and specifically chosen against.

I was later told by staff that Transform were already winding down their use of The Pines when I was shown around and that my surgery was never going to take place there. If correct, I find this incredibly concerning. I feel I was sold one experience and given another – like being shown a Ferrari and receiving a Transit van with a Ferrari badge on it.

On the day of surgery, there didn’t appear to be enough room for me at the bollin clinic, and I spent hours in my surgical gown waiting in side rooms and the overall pre op care whilst at the bollin clinic made me feel really uncomfortable.

The aftercare has been difficult because this is not at the pines and NOT at the bollin clinic but my aftercare is at Hale privet clinic.
NOT WHAT I PAID FOR.

I submitted a formal complaint on the 7th September 2026 and am yet to even receive acknowledgement of my original email. I have since spoken to several members of staff to express my concern who have assured me they have passed on the complaint but still nothing, i have since sent TWO further emails. My complaint still hasn’t even been acknowledged. There is also no direct telephone number for the complaints/customer care team.

Before they had my money, communication was very different. After paying £8,000, I expected honesty, basic aftercare and for genuine medical concerns and a formal complaint to be taken seriously.

Cosmetic surgery is a huge physical, emotional and financial decision. Patients shouldn’t have to repeatedly chase a private healthcare company for help after surgery.

I will update this review if Transform finally responds and addresses my concerns.

Update:

Transform have now responded with an apology for taking so long to respond or acknowledge my initial email.
They have also responded with a formal apology on their findings.
I am not happy with just an apology.
I will respond to their email in due course.

I had a breast augmentation and a lift in December last year, 2 days before my surgery date i was contacted to say the surgeon could no longer take on my operation so they had another who could do it, i had a facetime consultation with mark ( nice professional guy) had a look on his social page and i was happy with his work so went ahead! Surgery went great, i noticed after a few weeks one breast was slightly bigger than the other so when i went back for my post op appointment in February mark agreed and offered revision surgery, i was told someone would contact me with dates, weeks went by with nothing so i rang my self, managed to book an appointment which i chose the date to fit in with work timetable august was perfect for me! 4 days before i was contacted saying it was cancelled as there was unexpected work taking place at the hospital, i was gutted and explained to them august was the only month i had available to heal and would it still take place that month, i was told someone would contact me the following week……. Nothing!! I phoned told again someone will contact me that day…… nothing…… i rang again told they are waiting on dates from the surgeon and as soon as they have them i would be contacted! Im
Still waiting now 8 weeks later for a dates! I contacted my sugeon on social media and he told me he has no control over the dates its transform that sorts the bookings! Im now worried thinking im being fobbed off because theyv had there money now and the revision surgery is part of the after care so they wont make any more money so there offering the dates to other new paying customers! I feel the aftercare has been absolutely horrendous and this has nothing to do with the sugeon its transform them selves! I WANT A DATE TO CORRECT WHAT IV ALREADY PAID FOR!!!

Dr Riaz was absolutely amazing from the very beginning until the end and I couldn't be any happier.
Staff was so amazing too was looked after me really amazingly.

Very professional
Informative
Caring

I went through Transform to book a hip replacement. They advised which hospitals were available and sent a detailed list of the facilities.
After the initial consultation at the hospital I noticed one or two discrepancies between what the hospital offered and what Transfom offered. My contact Natalie very quickly contacted the hospital and ‘put them right’. Throughout the booking process I have been very impressed with the service and can’t rate Natalie and Transform Medical highly enough.

⭐️⭐️⭐️⭐️⭐️ Outstanding support from Debbie Beal

Over the past nine months, I’ve had three operations and four procedures with Mr Riaz Agha at The A Lounge on Harley Street, London, so I’ve had the opportunity to get to know Debbie Beal, Patient Coordinator at Transform, very well. She has been there for me every step of the way throughout what has been quite a challenging journey.

Debbie is incredibly efficient, caring and supportive. She has always taken the time to answer all of my questions, deal with any concerns and sort out problems whenever they have arisen. Nothing has ever felt like too much trouble for her.

I’ve experienced a few health problems along the way, which unfortunately resulted in my surgery being cancelled twice. This was absolutely devastating for me, but Debbie worked tirelessly to get everything rearranged. She managed to secure appointments for me that we initially didn’t think would even be possible, and she went above and beyond to make sure I was looked after.

What really stands out about Debbie is how genuinely caring and considerate she is. The night before my rescheduled surgery, she was so concerned about me and my blood pressure that she spent a sleepless night worrying about how I was doing. That level of personal care and compassion is something I will never forget.

Debbie is relatable, understanding and compassionate, and she genuinely understands what you are going through. Having someone like her supporting you through such an important and sometimes difficult journey makes an enormous difference.

I have been incredibly grateful to have Debbie by my side throughout this journey. She has gone above and beyond for me, and I honestly couldn’t have asked for a more caring and supportive Patient Coordinator.

Thank you, Debbie, for everything you have done for me. You are an absolute credit to Transform. ❤️

I got an appointment quickly, met Mr Evans the surgeon on the 12th of August and had the oeration on the 8th September.
Mr Evans made me feel at ease and was very kind.The aftercare was so good ,very caring staff.I will recommend most definitely. Thank you very much for all your help