Transform Avis 

Laura was very helpful and responsive, and was always there to listen any of my concerns and answer many of the questions i had, could not recommend transform enough the aftercare after is very supportive and they check in regulary

Very friendly and professional. Was able to answer all my questions and make me feel really comfortable. Looking forward to my surgery

The co ordinator i hadn't i would not recommend. Another co ordinator who helped me was nice though, sarah Shah. My surgeon great , my nurses during my stay great ( ethical) , the nurses before and after lovely ( lola ) . Im very happy with my results and the after care , the checking in with me etc

Just had a breast lift and implants with Mr Macy on Tuesday and I'm delighted with the results so far he is very reassuring and knowledgeable man who takes care of his patients I am booked in for another surgery with him and glad I have I look forward to seeing my body be transformed. Sophie was very friendly and nothing was too much hassle always ask questions and got answers pretty much straight Away great wee team and I would recommend as they where to me keep up the good work

made the whole process stress free and as streamlined as you can imagine - staff have been super helpful the whole way

I have an ongoing complaint since May -18 weeks!!
Was meant to get a call on Tuesday, emailed to say they had been busy and could they call the next day. I responded immediately saying I was not available that day but was free today. No call or reschedule has happened - I know the email was seen as I did not get a call yesterday as originally planned. Another phone call today to chase them.

In response to Transforms reply. I did get a call at 17.35 - I suspect that call was a direct consequence of this review, and I have been told I will have an outcome on 28/9.
I will keep you updated!

I honestly cannot thank Claire Flannigan enough for everything she has done for me over the last few months. The service, support and care she has given me has been absolutely amazing, and most of all, she is the person who made my surgery happen.

At the beginning of the year, I experienced a few hiccups with my surgery and honestly felt like I was being passed from pillar to post. I got to the point where I genuinely didn’t think my surgery was ever going to happen.

Then I got in touch with Claire.

From the very beginning, Claire reassured me that she would help me and she genuinely went above and beyond to do exactly that. She stayed in contact with me day in and day out, kept me updated throughout the whole process and worked incredibly hard behind the scenes communicating with her team to make sure everything was in place for my surgery to go ahead.

What really stood out to me was how much she cared. Even on her days off, Claire would still email me and make sure things were being followed up. I never felt like I was just another patient or another number — she made me feel listened to, supported and reassured when I was feeling incredibly stressed and disappointed.

I have now had my surgery and I honestly cannot believe that after everything, it actually happened. I am so incredibly grateful to Claire for all of the time, effort and care she put into helping me get there.

Claire, thank you from the bottom of my heart. You truly went above and beyond for me, and I will never forget the support you gave me. You are an absolute credit to the team and I couldn’t recommend you highly enough!

My experience with Transform was fantastic, as always! I have had two previous surgeries with them and have always been very happy with the service from staff and the surgeons. They have been positive experiences each time and my most recent visit to them for a follow up appointment to check on the implants was also great. I felt as if my well being was put ahead of anything and the surgeon , Mr Sabre, was very helpful and very obviously looking out for my best interests as was Sarah Shah who liased with me throughout in a very friendly, polite and professional manner as well as being very supportive.
I would highly recommend their services.

Transform were an awful company to go with. As soon as they had my money the service was useless. The right hand doesn't know what the left hand is doing and they don't care. When I received phone calls pre and post surgery the Person on the phone was not clear who they were and didn't seem to be medically trained. If they were, they were incompetent. Be warned you will have to travel to London, Bristol, or Birmingham for all appointments which wasn't made clear! As other patients have described in their reviews, my surgeon disappeared from the company and I had to go back to Bristol to see a new surgeon for another pre op assessment. This was expensive on fuel and an overnight stay in B&B. No travel is included in the price you pay. The A Lounge at Harley street was a huge disappointment. It is cramped and feels like a sausage factory. There is no privacy when it comes to conversations with staff. Staff are unprofessional, even bad-mouthing other staff to me and in front of other patients.The post-op compression bra was of poor quality AND was several sizes too small. The result was severe open wounds caused by the bra digging in. Also, only one compression bra is provided even though you need to wear one 24/7 for 6 weeks.
When on the phone with me staff wouldn't listen to my concerns and questions, I had the impression it was just a tick-box activity. When it came to Transform's service I really don't know what I was paying for, other than an introduction to a surgeon... who can be found on the internet and booked direct!
Fortunately, the surgeon who perform my breast augmentation, Dr Agha was good.

I recently had a breast uplift and implant exchange with Transform, and my surgeon was Mark Gorman.

From the very beginning, everything has been amazing and so well organised. I felt really looked after throughout the whole process and any questions or worries I had were always dealt with.

The aftercare has honestly been brilliant. They have checked in on me numerous times since my surgery, which has been so reassuring, especially during the first couple of weeks of recovery.

I’m now 2 weeks post-op and recovering really well, and I’m so happy with how everything has gone so far. I’m really glad I chose Transform and couldn’t fault the experience I’ve had with them. ❤️

All the staff were wonderful sophie marriot kept me informed right up to my surgery cannot fault her and I would definitely recommend transform excellent thanks for everything christine.

Very professional get contact always there to help with questions and answers can't fault the service I've had. The staff in Fairfield are lovely very helpful Mr kumar who did my operation on my hip great two weeks in and no pain. The service while in hospital is 100% can't fault the service from start to finish.
Many thanks to all
Kevin

Absolutely disgusted!
I had a tummy tuck last week, I am based in Newcastle and was told by the person selling this company and taking my money that all pre and post appointments would be in Jesmond but that the operation would take place in Manchester which was fine. 8 days on and I am still to have my dressing changed or wounds checked as they don’t have a nurse available in Newcastle, I am expected to travel 3 hours to Manchester for a 20 minute appointment to change my dressing, this is not what I was told!
I had surgery with the same company last year and had a very different experience hence using them again, this time has been a disgrace from the beginning and this is just the icing on the cake!
Absolutely disgraceful, disgusted with the care I have received both during my stay in hospital which they cut a night short even though I had paid for 2 nights and then to be offered my first follow up appointment and dressing changed 2 weeks later because they don’t have anyone available, surely when you took my money you should have made sure you did have someone available!
Do not recommends at all!!!

EDIT:
In response to your response, I have received my first aftercare appointment today 2 weeks after my surgery without having my dressing changed or wound checked once within this time frame and the appointment is in an NHS doctors surgery not the private facility I had my pre operation appointments in at Jesmond where you are offered tea and coffee and an environment you expect for the £10k plus you have paid for private treatment, there is nothing wrong with the NHS but I have paid a huge amount of money and expect the service I was sold and expected for that.
I am still to receive a response to my email requesting a refund for the extra night you charged me for and told me I would need for extra support and pain relief but then kicked me out at 7am the morning after my operation.
Your response is a generic response to try and make it look like you have done what you should have, you have not and I continue to become more annoyed and frustrated with the whole situation.
As I previously said, STAY WELL CLEAR!

They used cheaper implants without my knowledge, 18 months on Im still no closer to a resolution

I would not recommend Transform based on my experience over the last eighteen months. I booked a "Mummy Makeover" package with them it was eventually performed in January 2025, I paid extra specifically for Motiva Joy breast implants, and when I reviewed my discharge paperwork two days after surgery I found a different, cheaper implant brand had been used instead.
There was no discussion of this beforehand, and nothing about the implant brand is recorded anywhere on my signed consent form.
I raised it immediately, and it's still not resolved. Their legal department has repeatedly told me in writing that my surgeon discussed the change with me and that I agreed to it before surgery, this discussion never happened, their own written records don't support that it happened, and my surgeon has directly contradicted it herself.
On top of that, a refund I was personally promised by their Head of Legal in October 2025 still hasn't been paid, my medical records took nearly a year to get, and correspondence comes from an unsigned, generic legal address with nobody willing to tell me who is actually handling my case.

If you're considering Transform please DON'T use them, I did, and a year and a half later I'm still dealing with a company that won't put its own account straight even when both their own records and the surgeon involved say an error occurred.

They have now ignored me for over month with zero contact

I had breast augmentation on the 28th August, i then discovered 24 hours later that the wrong size post OP bra was put on me before i came round from the anaesthetic which caused the implant to move ! I now subsequently face the possibility of having to go back to have it corrected. To add insult to injury getting through to their aftercare number is a nightmare 24 times I called within 2-3 hours hours as I had a lot of leakage out of a thigh lift incision which I had done at the same time as the breasts , I also messaged them on their WhatsApp too no one got back to me until the next day after I complained. I would definitely think twice if you are thinking of using this company.

AVOID TRANSFORM A friend of mine had a boob job. They have done an awful job, she now has ripples all down the inside of one of her breasts. It was not like it before. She complained and was told to just wear an uplifting bra and it hen wouldn't show. After paying 6k!! Thats the answer you get after requesting to see tge surgeon. Obviously so complained, Nobody has got intouch to follow up on the complaint. They were oh so happy to take her money. Now they have drop her like a hot potato. Its there mistake and needs to be rectified . This has totally destroyed her confidence
PLEASE AVOID ...

From my first enjuiry regarding surgery till now (2 weeks after surgery) my care has been excellent. Fantastic communication and commitment from the team ensuring i received the very best care. I chose to see Dr Anna de Leo for my implant replacement combined with an uplift.
I am very happy with the results so far

Surgery day was literally the best day of my life. The whole team throughout the process from the first telephone consultation, to the surgeon consult, admission etc have been amazing, I am so pleased with my results, and the aftercare has been way more than what I expected.
The transform team truly have transformed my life and I will be eternally grateful ♥️

I had my breast augmentation in April this year. What can I say! My results are absolutely amazing! The whole experience was perfect! I was treat like a queen from my first initial consultation to even now when I have any questions! Jenny who organised all my appointments was so lovely. Like I’d known her all my life. Mr Rahman was just the best. He was so open and honest about what I could achieve and the best way to do it for the look I wanted. And he did just that! Even he couldn’t believe how good they look! The nurses on the ward were so kind and caring. I am immunocompromised so the pre op care was amazing making sure I was safe throughout the procedure and after for my healing and recovery. If you are considering surgery please go with transform! They are by far the best from start to finish! 🥰🥰🥰

I honestly couldn’t have picked a better surgeon than Mr. Robert Milligan. I am currently 3 weeks post-op from a breast uplift and implants following major weight loss and the results are already perfection! Everything is healing amazingly with zero problems, the scars are barely visible now, so I know by week 6 I’ll be completely good as new. Robert is absolute magic at what he does. I’ve since found out he even corrected my friend’s Mams breasts after her battle with breast cancer and invented a microchip to monitor women post-cancer. He is a true angel and a genius in his field.

A massive thank you as well to my post-op nurse, Davena, from the Jesmond Laser Clinic. As a naturally anxious person, I was nervous for dressings removal on week 2 but Davena has looked after me amazingly well, answering every single question and putting my mind at ease at every step.

This surgery has been truly life-changing for my confidence and I am so, so happy. Thank you both and all the other staff so much!!