Transform Avis 

Had remote appointment booked they didn’t even phone, didn’t even have a courtesy email or message to say they were running late or they need to reschedule very unprofessional

Update: transforms reply below is full of lies, they say they provided aftercare this was obviously falsified. I had to go into an NHS hospital because they didn't swab me and my wound came apart. I went back to you once but when you get an ecoli infection It's pretty serious. You had enough opportunities to put me right and maybe you could have provided me with a team where I was, messaging me on instagram, then blocking me. I was meant to have liposuction and never did and no partial refund.

Had a wide abdominoplasty in January 2026, unfortunately the aftercare was very lacking and I had to go to A+E twice when Transform didn't swab me and I ended up with two infections. My wounds hip to hip and up to top of chest became swollen and started bursting open, not helped by the inadequate support garments, which I was expected to open completely to use the bathroom, it never closed properly after the first time. Following over 60 appointments with the NHS to essentially save my life as my chest wound started to open, as well as a gaping wound hip to hip in which you could see the organs inside. Transform of course denied all responsibility.

I spoke to Debbie on a consulting call to find out what procedure would be right for me. As this my first exploration into anything like this, I was a bit unsure of what to expect. Debbie was lovely, friendly and open and she put my mind at rest. I asked her lots of questions and she took the time to answer without rushing. She also took the time to explain the choices available to me and gave me some other things to consider which made the whole consultation so valuable. I will be keeping in touch - she made me feel listened to and in good hands. I trusted her. Thank you Debbie.

The nurses on the ward namely John, joelene, Wanna and Roz but John was exceptional...so 5 stars

I entered into an agreement with Transform Surgery in good faith and paid a deposit by debit card on the understanding that my breast enhancement procedure would take place on 20 July 2026. Unfortunately, due to repeated miscommunication, poor administration and the mishandling of my case by your team, they had failed to provide the service that was agreed.

A significant cause of the delay was that both my allocated surgeon and nurse left the business. While I appreciate that staffing changes can occur, these are internal matters for Transform Surgery to manage and should not have resulted in delays to my treatment or left me financially disadvantaged. The failure to manage these changes effectively meant that my procedure could not go ahead on the agreed date of 20 July 2026.

In addition, I made it clear from the outset that I work in a school and am unable to answer telephone calls during the school day. I specifically requested that all telephone communication take place at agreed times outside of my working hours, and I was assured that this had been noted on my file. Despite this, I continued to receive calls at times when I was unable to answer, creating unnecessary delays and making communication far more difficult than it needed to be. That demonstrated a failure to follow the communication preferences that your team had agreed to and recorded.

At every stage, I acted promptly and complied with all requests made of me. However, I was repeatedly given inconsistent information and experienced delays caused entirely by Transform Surgery’s handling of my case. As a direct result of these failures, my surgery did not proceed on 20 July 2026, despite this being the agreed date.

I was then informed that, despite the inability to provide the agreed service, i was not eligible for a refund to my deposit. I consider this to be both unfair and unreasonable. The failure to provide the service was not due to any action or omission on my part, and I should not be financially disadvantaged because of failures within your organization. I am very disappointed and would NOT RECCOMEND.

I would highly recommend Transform. I had a great experience with them from beginning to end! All staff were extremely helpful and informative from my first telephone consultation right up to meeting my surgery at my face to face appointment! He helped me choose what was going to right for me and completely put my mind at ease about the whole procedure!
All of the staff at the hospital were very friendly and professional and made surgery day a very relaxed and even enjoyable time! Highly recommend!
I’m 2 weeks post op now and I’m already thrilled with my results.

Extremely disappointing communication – not the standard I expected

I chose Transform because I had previously undergone a small procedure with them and my experience was excellent. The customer service was outstanding, I felt supported throughout the process, and everything was handled professionally. That positive experience gave me the confidence to return for another procedure.

Unfortunately, this experience has been the complete opposite.

From the outset, communication has been extremely poor. I have repeatedly had to chase for updates, including having to follow up about paying my deposit, which should never have been necessary.

However I attended my surgical consultation and left feeling reassured. The surgeon was knowledgeable, professional, and clearly experienced, which gave me confidence in the clinical side of my treatment.

However, once I confirmed that I wished to proceed with surgery, the communication simply stopped. I was told I would receive information regarding available surgery dates and payment options, but nothing arrived. I sent a polite follow up email expressing my concerns and requesting an update, and that has also gone unanswered.

To add to my disappointment, I only discovered after my consultation that my surgery would actually take place in London. Throughout my interactions, Bristol had always been presented as the location where my surgery would be carried out. This was never made clear beforehand, and had I known from the outset that I would need to travel to London, it may have influenced my decision.

It’s incredibly frustrating because the surgeon inspired confidence, but the administrative side of the business has been consistently poor. The lack of communication, missed follow- ups, and failure to respond to emails have left me with no choice but to not go ahead with the treatment at transform.

At the time of writing this review, I am still waiting for a response regarding surgery dates, payment options, and clarification of my booking. I will not be going ahead with Transform

Based on my current experience, I cannot recommend Transform. Excellent clinical staff deserve to be supported by an administration team that communicates effectively and keeps patients informed.

All of the staff I came across were lovely making the whole process really positive. Dr Shafiq Rahman was my surgeon, he was fantastic. He listened to what I wanted, gave his advice and I'm very happy with my results so far. Highly recommended.

Absolutely awful all they care about is taking your money. I’ve had absolutely zero after care. Constantly has appointments cancelled and re located. The surgeon left the company and I’ve now been told to see someone who does skincare who’s not even a surgeon for my follow up appointment after getting sepsis and nearly dying not to mention other infections from the surgery as the equipment wasn’t clean.

I recently had a breast reduction with Transform, and I couldn’t be happier with the care I received.

Sophie was my go-to person throughout the entire process. She was always polite, friendly, and incredibly responsive. Any questions or worries I had were dealt with quickly, and she supported me from start to finish.

My surgery was performed by Mr Bhatty. From my initial consultation, he was fantastic—very knowledgeable, reassuring, and took the time to explain every step of the procedure. On the day of surgery, he came in to measure me and once again talked me through exactly what was going to happen, which really helped put me at ease. The whole team was wonderful and made me feel well looked after.

The following day, Mr Bhatty came to check on me and make sure everything was going well. I thought this was a very kind and professional gesture, and it showed how much he genuinely cares about his patients.

I would highly recommend Transform and Mr Bhatty to anyone considering breast reduction surgery. The care and support I received throughout my journey were exceptional.

The Transform team have been amazing throughout my mummy makeover process. Starting from my enquiry email, through to my first consultation and pre op needs and essentials. Dr Agha and Sophie have been great and I can’t thank Sophie enough for her swift responses to my numerous questions I tend to ask daily. Again, great team

Would not recommend. Booked surgery months ago. This company cancelled two appointments. I asked for my money back due to them being unreliable. They are no refusing to give me my money back and the staff on the phone was extremely rude. Would give 1 stars if I could. Shocking service and even worse staff.

Sophie has been amazing! Everything has been clear, friendly, and so simple! From the second we started discussing my journey. I had all the answers I needed I felt confident with every step. Most people are home from 5pm Sophie is calling anytime that suits you. She really does take away the stress. She’s the most friendly and approachable person I have ever dealt with.

Really happy with my results from my re augmentation. The staff were really nice and looked after me during my stay and helped me feel comfortable and eased my nerves. I am really impressed with the service I have received before during and after my surgery. Would highly recommend using transform as they have a high standard in the level of care that they provide.

After being on the NHS waiting list for knee replacement surgery for over two years and having it cancelled three times in three months I finally bit the bullet and contacted Transform in Manchester. Just over two weeks later I was the proud owner of a new knee.
From my first phone call to Natalie at Transform to being fully discharged by the Surgeon, Mr Hakimi, I have nothing but positive things to say about the way I have been dealt with.
The people that I spoke to at Transform and the hospital staff were friendly and professional and you knew that you were in good hands from the start. The home consultations with the physiotherapist and nurse saved me having to go back to the hospital in Rochdale four times which was a big help.
Follow up calls to me checking on my progress from T/f were also welcomed and there was always someone on the end of the phone if I needed them.
After the first day I have had very little trouble with my new knee and was walking unaided after 4 weeks.
The cost of the operation was quite a bit less than some other providers but don't think that it means less care.
I am waiting to have my other knee done on the NHS and if I get cancelled again I will seriously consider contacting Transform again.
Highly recommended!

I couldn’t praise transform enough, from my first phone call making the enquiry to my recovery after the procedure, every person I have seen or spoken to has been extremely helpful, supportive and professional. I was so nervous about taking that first step, I am so happy with my decision and couldn’t recommend Mr Macys enough, he is such a lovely man, listened to my issue and concerns and helped guide me.
My procedure was a breast lift with implants due to loss of weight and age.
Thank you to all the team at Transform

My daughter booked in for surgery, agreed specific date but due to Transforms surgeon leaving the business they could not honour the agreed date. Communication was horrendous at every step they were very difficult to deal with and to top it all are now refusing to refund my daughters deposit.
Still chasing for resolution but now not receiving any reply and they wont answer phone to my daughters number.
AVOID AT ALL COSTS

Added 6/8/26
In response to your reply - please leave a number so i can get in touch with someone who can deal with my issue.
Thanks

Shocking communication & customer service.
No one knows how to communicate with patients or each other, if I myself hadn’t rang chasing them to find stuff out no one would have told me that THEY had cancelled my op. I was due to have breast augmentation on Sunday 14th June, until Saturday 13th June at 1:30pm I was none the wiser of a admission time only for me to call and find out it had been cancelled and I wasn’t on the list for surgery less than 24 hours later. No one had any answers I was and still am being passed from pillar to post. Save your money and go somewhere who actually cares about their patients and not just sales driven.

Terrible communication, I have had to chase every appointment and ask what is going on. They did not contact me 48 hrs before surgery, I had to contact my surgeon directly. They forgot to order my compression garments then suddenly pressuring me to rush to get them measurements. I had surgery yesterday the A lounge staff and Dr Riaz Agha are fantastic but myself and the patient next to me had both had Terrible experiences with Transform causing so much anxiety. I feel like if I never called and chased them I wouldn't have got my blood tests and assessments in time for surgery. I have not had any contact from Transform about post operative care or appointments.

Sarah has made me feel so comfortable, I'm super new to this and always said I'd never have any work done. Sarah, is Scottish and her warm accent puts you at ease as soon as she speaks. I'm so glad she will be with me on my journey 🤍 just feels like another mate, as much as she is professional we have laughed like friends do too.