Enterprise Avis 309

Todo funciona mal.
Sucursales q alquilan y no cogen el tel..
Llamadas a central y mentiras q luego tenemos q pagar los q alquilamos el vehículo x q se las a rreglan para sacar el dinero .
Cuando no les interesa cortan la llamada.
Horas de espera.traslados innecesarios.falta de comunicación...atención etc.esperas y enredos.
En general pésimo.
No los recomiendo.
Me han dado un Año Nuevo horrible.
Espero q al menos lean esto .
Ojalá contacten conmigo ya q es imposible q me hagan caso x ninguna vía.
Reclamación en atención al usuario pendiente de realizar.
Espero q al menos tengan la deferencia de contactar conmigo.
Si se rectifica por su parte y se corrige el daño realizado ,no me supone nada rectificar mi opinión y no proceder en consecuencia.

No issue with the rental itself. However, after liquid damage to the key left us unable to start the car, we attempted to call the Enterprise maintenance hotline 30 times over a span of 4 hours, to no response, forcing us to leave the car.

Months later, we were charged over 600 EUR without any communication from Enterprise. It took over two months to receive an itemised bill and Enterprise ignored our repeated requests to raise and escalate a complaint in order to dispute the charge.

To anyone with similar issues, I suggest contacting the European Car Rental Conciliation Service (ECRCS), through which we were able to obtain a partial refund.

Left stranded in Valencia with 2 young children at night with no solution. Booked through Costco hire car. An absolute disgrace. It was clear they had no cars available and our booked hire car was long gone. Avoid a company that leaves you stranded.

Fracaso absoluto,habiamos reservado un vehiculo de 9 plazas y nos dejaron sin nada, acabando "por y con mucha suerte..." en otra empresa de alquiler del areopuerto de Bilbao (eramos 6 personas y queriamos un sólo vehiculo, os podeis imaginar....), encima no aceptaban métodos de pago actuales y digitales,un desastre...

Muy mala experiencia, mejor cualquier otra empresa! No te dejan retirar el coche con pasaporte y tarjeta de conducir

El 31/10/24 alquilamos un camión para hacer una mudanza de 1 día. Lo devolvimos al día siguiente en perfecto estado, incluso nos llamó una señorita para corroborarlo y nos afirmó que estaba todo bien. A día de hoy casi 2 meses después, NO NOS HAN DEVUELTO los 1500€ de fianza que cargaron en la tarjeta junto con el coste del servicio. Reclamamos hace un mes y la persona que nos atendió, además de mal educado, nos dice que lo reclamemos en no se qué "burocracia". Totalmente vergonzoso, además de haberles dejado el depósito casi lleno..., como se dice vulgarmente "encima de c..., apaleado". Tendremos que tomar otras medidas, porque a día de hoy todavía no nos han devuelto nuestro dinero.

In Girona train station we booked a petrol car but they could only give us an EV on arrival. We spent most of the day trying to find suitable charging point for the car. In the end we gave up. Upon returning the car they promised to refund us but said it would take a few days to arrive in our bank account. It’s now 2 months later and still no refund. Also, they are ignoring my messages now. That’s very rude and unprofessional.

Me cobraron por una reparacion de una cubierta q NO CORRESPONDIA, DUDO Q LA FOTO Q ME ENVIARON SEA LA DEL AUTO Q RENTÉ ,TENGO 45 AÑOS RENTANDO EN DISTINTOS LUGAREA DEL MUNDO Y COMPANIAS ,PERO ESTO JAMÁS ME.PASÓ, NUNCA VOY A VOLVER A RENTAR EN ENTERPRISE ,y voy a hacer toda la publicidad para q NO ALQUILEN EN ESTA EMPRESA ,EN CADIZ ME SENTÍ ESTAFADO POR ENTERPRISE

El pasado 24 de septiembre les alquilé en Madrid un vehículo de 7 plazas que se averió a los 200km en medio de un pueblo de Teruel. La grúa lo retiró y ahí empezó nuestra aventura ya que Enterprise nos dejó totalmente tirados sin ninguna opción de transporte. Además del alquiler de casi 600€ por dos días (carísimo al ser un coche especial) tuvimos que gastarnos 200€ en taxis para poder desplazarnos al destino final y luego a Teruel capital a recoger un coche de sustitución para volver a Madrid. Todo esto con dos días de trabajo entre medias, sin el transporte que necesitábamos y con más de 10 llamadas a su call center donde nos trataron de pena. Cuando fuimos a devolver el vehículo en Madrid el 26 de septiembre, al querer poner una reclamación, la chica que nos atendió en la T1 del aeropuerto (Ana) nos dijo que por las molestias nos devolvía el 100% del importe.
Es 15 de noviembre y sigo sin recibir ninguna devolución, habiendo pagado 200€ adicionales en taxis y sin respuesta a los 4 correos electrónicos que he enviado reclamando la devolución.
Es una vergüenza de empresa que se ríe en tu cara, no me queda otra opción que acudir a consumo o directamente a los tribunales.
NO RESERVÉIS CON ELLOS

I have booked online and prepaid a car in June 2024 at Barcelona El Prat airport location. When I arrived they told me that my Mastercard from a EU bank is not good and they can't give me a car which is a discrimination. Anyway they promised to return the money that I paid within few days. It's November 2024 now and I still haven't received my money back, I have called at least 10 times and wrote emails, they always assure me that I will get my refund in 14 days but I never got it back. Avoid that place at all costs!!!

Todo arreglado según estabamos de camio, nos tenían el coche preparado, no tuvimos que esperar, la atención fue de 10 y la entrega en Madrid estupenda a cargo de Carla, Nacho y Enmanuel, mejor imposible, seguiré alquilando en esta misma empresa.

When I picked up my rental, I was given a car that had been wrecked! The employee didn’t do a walk around, there was a gash in the sidewall of tire that was slowly losing air.

The employee was someone that I know personally, a Pastor, and I trusted that he wouldn’t do anything to put my life or the lives of my family members in danger. That was a mistake! I had my two year old grandson in the car with me and that could’ve caused an accident!

I requested a full refund and I’m still waiting…

Dishonest behaviour.

I booked a full size 4 door auto.

When collecting they asked me if I wanted the Q3, said fine, don't really care, not going far - just to a conference and back.

When I checked out, I had been charged a daily fee for an upgrade!

I was NEVER told it was an upgrade (and it wasn't anyhow), no mention of any increase in charges.

A complaint to Enterprise has gone nowhere.

AVOID

Faltal solo hablas con ordenador
No tienen servicio de reten depues de una reserva te quedas sin coche
I te cancelan la reserva para justificarse
Te dejan tirado
Es denunciable

Bastante mal. Un coche espantoso, con un seguro desproporcionado. Caro y malo. Nada satisfecha.

I was cheated here.

Check your car-return document closely!!! It is not shown to you at the car-return, but only sent to your email box.

During car-return I was informed that "all is ok" and the deposit will be returned. After a few days I got only part of my deposit due to additional fuel charges and I realized that Enterprise put lower level of fuel at the car-return that it was real.

I made a complaint to Enterprise Customer service and Booking.com, but they refused to return money unless I will show them a photo from the car showing the fuel level.

Malísima politica de alquiler de esta empresa, alquilo un vehículo mediante la aplicación de booking en el aeropuerto de madrid sin ningún problema ni requisito, cuando llego a la sucursal me comentan que no me van a dar ningún vehículo aunque tenga hecha la reserva por no llegar en avión al aeropuerto, en ningún momento ni por booking ni por su propia aplicación oficial me piden ese requisito, me he tenido que buscar la vida con las maletas para conseguir un vehículo, hasta dar conseguido uno cerca de las 10 de la noche en la misma sucursal pero de atocha la cual el trato a sido perfecto, pero he tenido que coger un vehículo mas pequeño suponiéndome un problema encajar las maletas mías y de mi acompañante, en la oficina de atocha me han comentado que desconocían totalmente la política de empresa de que no te dan a alquilar un vehículo si no vienes en avión, y como no me pudieron dar un vehículo como encargue me dieron una tarjeta sin caducidad para usar en la siguiente reserva para conseguir un vehículo de categoría superior.

Peor imposible.
Coincido con la mayoría de las reseñas.
Son unos marrulleros estafadores.
En mi caso alquile un furgón para una mudanza.
Intentaron cobrarme kilómetros de más pero había hecho fotos y no pudieron.
Me la enseñaron ocultando unas rayas en el techo con abundante oxido.
Es imposible que sin pasar por ningún lugar con límites de altura aparezcan semejantes desperfectos.
Los muy sinvergüenzas tienen estos vehículos para cobrar de más a sus propios clientes.
No entiendo como una empresa abierta al público hace esto una y otra vez.
En mi caso me han cobrado más de 1000 euros por unos daños que ya estaban....
Si no quieres que te estafen, ni se te ocurra acercarte a esta empresa

Picked the car up off site from Almeria airport. Great car better than I booked. Friendly driver. Everything was perfect. Returned the car and the holding deposit was refunded in a couple of days as advised. Originally booked through VIP cars. I would book with Enterprise again.

We arrived at Palma airport on Sunday 14 July and made our way to the large multi storage car park to collect our hire car. A member of staff who showed us the car was very unhelpful and explained that they only had two cars, a petrol Corsa and a larger electric vehicle. I am unfamiliar with electric vehicles and considered it too risky to drive and refuel in a different country from where we lived. The car he offered us with was much smaller than the Insignia (or similar size) we had ordered and the boot space was barely adequate for our two suitcases. A Corsa is two sizes down from an Insignia or Mokka (what we drive at home) and even smaller than an Astra.
As a result I had to leave our laptop bag behind where the car was parked, intending to place it in the rear seat. The car was also badly parked close to another vehicle and my wife Karen could not get into the front passenger seat. The unhelpful staff member was also distracting me with the minimum size of any damage caused and describing how to exit the car park. This person did not attempt to help otherwise and when I got into the car to move it forward to let my wife get in I forgot to load our laptop bag into the rear seat of the car. This would not have happened if the car had been an Insignia as the bag would have fitted comfortably into the boot along with the cases as it did in our own Mokka.
It was only when we arrived at our resort, some 40km away that we realised we had left the bag at the airport car park. Despite attempts by our hotel staff and holiday representative we were unable to report the loss to Enterprise staff. Although the staff tried several times on 14 July no-one at Enterprise would answer the telephone.
A few days later out Jet2 representative tried and was successful in speaking to someone at Enterprise Palma airport however this person did not give any information about our bag and even put the telephone down whilst the rep was talking to him.
We reported the lost bag to Police in Puerto Pollensa. When we were leaving on 24 July I left the car at the departure point as instructed by the staff member who supplied us with the car. I then went back to the area we collected the car to both hand in the key and also to take another look at the area I had inadvertently left the bag. Whilst I was there a member of Enterprise staff approached me and I told him where the car was left and also that I had lost a bag 10 days earlier. This member, who was a real gentleman called Marco, accompanied me to where the car was parked and left me with his business card. He also noted my home telephone number in case anyone found the bag. We only wish it was Marco who had offered us the car initially as I’m sure he would have made the effort to supply us with a more suitable vehicle.
We arrived home and it wasn’t until 10 August that an Enterprise manager called Ana Fernández Sendra contacted me by e-mail and told me that my bag had been found and stored at their airport office and requesting an address she could send it to.
On 11 August I contacted Ana, thanked her for contacting me and provided her with my home address and even offering to pay any shipment costs. Ana got back to me on 12 August and promised to have my bag returned on Thursday 15 August.
I have not heard from Ana since despite numerous e-mails to both Enterprise UK and Palma airport and have put this inexplicable delay down to her being absent from work for some reason. A pity, as the matter appeared to have been successfully resolved.