Environ Pest Control London Avis 

We booked Environ Pest Control London's UV tracking service to locate ingress points after proofing work (the latter carried out by another company) at a cost of £225. The technician carried out a written survey, identifying the washing machine area, kitchen sink pipes and dishwasher as "high-risk" ingress points.

On the first visit, the technician placed a strip of Deadline Fluorescent UV Tracking Gel alongside the washing machine. The packaging recommends "liberal application" and the strip alongside the washing machine, clearly visible to residents, was consistent with this advice.

However, the strip placed in the kitchen, out of sight of residents, could best be described as a VERY STINGY application of Deadline UV tracking gel. The written survey had identified the kitchen sink pipes and dishwasher as "high-risk" ingress points. However, the VERY STINGY strip of UV tracking gel was placed under the oven, located on the other side of the kitchen.

During the two-week period that the UV tracking gel was in place, Environ sent a quote for proofing work (£696, including VAT). As the UV tracking gel had not been checked at this point, we asked for a breakdown of costs but were advised that this was not possible.

Mouse sightings in the vicinity of the kitchen sink pipes and dishwasher, identified as "high-risk" on the written survey report, continued between the first and second UV tracking visits. However, on the second visit, the technician advised that the mice had not passed through the VERY STINGY strip of UV tracking gel .... which he had located on the other side of the kitchen to the areas identified as "high-risk" on the written survey. It was therefore recommended that all of the proofing work at a cost of £696, including VAT, be carried out.

Readers of this review can decide for themselves whether the UV tracking in the kitchen was set up to fail from the outset after it was:

1. Applied in a VERY STINGY strip out of sight of residents (unlike the "liberal application" in the highly-visible washing machine area)
2. Located away from the area identified as "high-risk" in the written survey report
3. Potentially done so to avoid locating specific ingress points in favour of recommending full proofing at a cost of £696, including VAT.
4. Only one strip placed in the kitchen (one strip was also used for the washing machine, a much smaller area)

We've since had another proofing company take a look at the kitchen, who immediately identified three ingress breaches in the earlier proofing work and repaired/replaced with high-quality materials. They were also very happy to move appliances to carry out the work.

P.S. If anyone knows how to upload photographs to reviews, I can include an image of the two strips side-by-side. The image is viewable as a Google Review.

Jordan was excellent

Very professional, very responsive to questions and very helpful, reliable and technical feedback was excellent. On site performance, exemplary.

Company are always so helpful and respectful

Would have been 5 stars only engineer did not check loft area or under sink in kitchen

Environ team are always very nice and professional :)

Admin staff very friendly and helpful when booking appointment. Patrick was great, very informative and explained all that would be happening and in the future.

I used Environ within the last year to mouse proof a small 1 bed flat - this cost aprox £600 for an inspection and proofing. The moment the weather turned cold again, the mice returned from the exact same place they had been entering before - however this time the problem was worse than before. I contacted Envrion and was told the only option for me was to go through the entire assessment / treatment process again. A discount of aprox £20 was offered - on a £600 service, which was wholly ineffective the first time, which I felt almost insultingly low. I was also told the issue of mice returning so fast was because my flat was on the ground floor - which it is not. While I have repeated been told the work was completed to professional standards by email - the problem was not resolved, is worse than before and £600 was wasted. Considering the fact the last expensive treatment was ineffective, I can't imagine having the work done again for another £600 is a good solution. I would not recommend the service.

They came out twice to get rid of mice about 3 months ago, and I haven’t had mice since. Brilliant thank you

Excellent service and treatment

Just would have liked the technician to take his shoes off when he comes in the house next time.

Thorough kind and professional service

VERY EFFICIENT SERVICE - WILL USE AGAIN

Verg good customer service love the style of work calm patient. Polite

Very helpful

Jordan attended today to my flat , he was very professional, knowledgeable and mannered. He knew exactly how to approach the situation. I highly recommend him. 👍👍👍👍👍 thx , Jordan.

These guys have the worst customer service ever! The booked on Tuesday then said the technician is not available and they re-booked me for Friday then on Friday the technician is not available again! They took my money and are taking ages to refund back - when I challenged the agent - they hung up on me - Save yourself the hassle and stay away!!! - Do not believe the fake reviews they have here - look a few reviews from my review and you will see someone with the same problem! PLEASE STAY AWAY!

I don’t normally write reviews, but on this occasion I felt I had to.

I had a mice infestation and contacted Environ for help. I spoke with Natalie, who was extremely helpful and professional. She took the time to listen to me, which I really appreciated as I suffer from a stutter. She was patient, understanding, and made me feel comfortable throughout the call. Her support made a stressful situation much easier to handle.

Andy came twice to my house due to sightings of a mouse. He was prompt, polite and very helpful in giving lots of information about how to control mice as much as possible. On the first visit he put down bait and on the second he plugged up some holes and then miraculously caught a mouse, thus solving the problem for now. I am so impressed with the service given and definitely recommend anyone with similar problems to get in touch with Environ and Andy.

Good service

1.30 late for 2pm did not ring’
Cancelled spray as too late to start !
Won’t answer phone

Thorough & knowledgeable