eosfitness.com Avis 

Just read where a black employee quit because of racist remarks spoken to her. I applaud her and rest assured I will never step foot in an eos gym. I will not tolerate anyone being treated that way. The racist should be fired.

They have very bad customer service. They have charge me 2 anual fees. And I went to Register with my health insurance. I was not supposed to get charge nothing. They keep charging me every month. I don’t know what to do to stop them from
Charging me more money I went in person 2 times. Also I called 3 times and they keep charging me…. The a monthly fee of 11 dls. And they have charge me 2 anual fees of 75 dls which they were not supposed to charge me nothing cause I got my membership with my health insurance. I’m very disappointed and they just keep taking my money. And they have very bad customer service.

If I could give them a zero, I would.I went into the coral springs location to sign up for my free silver sneakers account. The sales rep told me that if I were willing to pay an additional 10 dollars per month, I could bring a guest with me when I came. I verbally verified with the rep that the ten dollar charge was the total charges to bring a guest. I was assured that was accurate and handed a small ipad to sign. for the additional 10 dollars a month. At no time was I given an opportunity to enlarge the screen( I am visually impaired) to read any” fine print”, being only given the “box” to sign and told they would send me a receipt for the additional 10 dollars a month. The charge was coming through on my bank every month so I was not terribly concerned when no receipt arrived. Now they have added 74.89 annual fee( something that was not disclosed and probably omitted on purpose as no one in their right mind. who came in to get a free silver sneakers account is going to consent to pay about 200 a year to bring a guest when the guest could get their own membership much cheaper. I called the manager and was told it is corporate policy to charge the annual fee and there will be no refunds as I did not cancel my contract within the required 5 days( contract I did not receive) despite the fact that I only went to the gym only once. I feel very strongly that they are training sales people to deliberately mislead elderly people when they come in for free silver sneakers accounts just to get more money for corporate. Senior citizens and anyone who does not want to lose money and be lied to, run away from this company. There are many other gyms who are honest!

I asked for the 7-day pass online and had in my phone. when I went to try it today, the staff, Sophia, tried to sell me a package. I said that I want to try the free pass and see if I like it. she then tried to pressure me that I won't get the same pricing in 7days and sign up fee will go up. I said, it is fine. I decide after testing to see if it worth the price. I could see the gym was packed and could hardly see empty machine or even a finding parking outside. she then started to deny me the free pass by saying that our manager is not here and only he can confirm the pass. so I left and gone for good. I don't trust them. if the first treatment to get me as customer is so unprofessional, God knows how they would act once they have my debit card. I guess they ask for debit so we don't have any legal power to stop payment and break out with them. hope there is a class action against them like they did with LA Fitness.

EOS sold me a membership under Deceptive Trade Practices which is against the law per the Federal Trade Commission. This is for the location at K Ave and Spring Creek in Plano Texas. Prior to purchasing my membership I asked 3x if they would open early (5am) and was told that there would be. They are not! I can only work out early mornings due to my week schedule. I can’t pay for something I can’t use and no, I don’t want to “upgrade” to go to another gym. Why would I want to go elsewhere when this locale is literally 1 mile from me. So pissed.

I signed for 8 weeks of personal training- that part went great. At the end of that time , I declined to have any more sessions , my trainer helped me to decline the on going sessions-they should have stopped 05/31/2026. Every employee I have had communication via email with has left the company - their emails disappear. They are still pulling 88 every other week frm my account with out my permission, The new GM is quick to blame me - hesitant to help- he is trying so hard to defend the payments. It is a ripoff to say the least

I am genuinely shocked by the level of customer service I experienced at EōS Fitness Beverly Center.

I am a paying member and brought two friends with me who were interested in trying the gym. I specifically asked about complimentary passes and was told that they were no longer available.

Because I relied on what I was told by EōS staff, I paid $50 for each friend — $100 total — for them to work out with me.

Afterward, both of my friends went home, went online, signed up through the website and were able to obtain seven-day complimentary passes.

So I would like EōS to explain why I was told these passes were no longer available and charged $100.

I returned to the gym specifically to speak with management and resolve what should have been a very simple customer-service issue.

Instead, I was left waiting for approximately ONE HOUR.

When I finally spoke with the person who had originally given me the information, his response was essentially to shrug his shoulders and tell me there was nothing he could do.

That was it.

No meaningful apology. No attempt to investigate. No refund. No credit. No effort whatsoever to make the situation right.

What I find particularly insulting is that I am an existing paying member who brought two prospective members into this gym. I was trying to introduce friends to EōS, and this is how I was treated.

This isn’t really about $100 anymore. It’s about the complete lack of respect shown to a member when something goes wrong.

If your staff gives a member information, the member acts on that information and pays $100, and minutes later the same guests are able to obtain complimentary passes online, the appropriate response is not to leave that member waiting for an hour and then shrug your shoulders.

That’s not customer service. That’s contempt for your customer.

EōS Beverly Center needs to take responsibility for what happened and refund my $100.

Until someone from management actually addresses this, I would strongly caution anyone considering this location to pay very close attention to what they’re being told at the front desk and to check the EōS website for yourself before paying for any guest access.

For a gym that wants people’s long-term membership business, this was an extraordinarily short-sighted way to treat a loyal paying member.

One of the worst customer-service experiences I’ve had at a gym.

Horrible experience with EOS Fitness.

On my first visit, I explained that I was waiting for a job offer. I told the registration representative that if I received the offer, I would be moving to another state, but I didn’t know when I would receive it. He pressured me by saying I might lose the current $10/month offer, eventually convinced me to enroll, and assured me that I could cancel later once I received the job offer.
Two days later, I received the job offer. I went to the gym in person, explained that I had never used the gym, and asked them to cancel my membership and refund the $10. I was told that $10 is not refundable and it would take ONE MONTH to receive confirmation of the cancellation.
Now I’m receiving emails and messages saying they want to charge me a $60 annual fee plus $15 in service charges because they couldn’t withdraw the money from my account.
I never even used the gym for one day, yet I’m being charged because of their cancellation process.
Be very careful with EOS Fitness and make sure you understand their cancellation and annual-fee policies before signing up.

Today me and my 13 yr old daughter had a very upsetting experience at the gym. We only use the pool facility and do not use any other equipments. My daughter was wearing a standard swimsuit while i was wearing a clean tahirt and trousers. Out of nowhere a guy stopped us and demanding to know why im not wearing the swimsuit. I was completely shocked and caught off guard. I politely told him if he needed to talk he can go to the manager talk he cant stop our way and talk like this. He then pointed some pool noodles scatterd by others rudely told me to go and pick them up. The interaction left us speechless, scared and traumatized. I immediately filed a complain and the front desk and the staff reassured me that the guy had no right to confront us. They promised me to talk with that guy and follow up me tomorrow. Im sharing this to warn others to be aware of this kind of behavior.

horrible business practices they are a rip off I would never recommend them stay far away from them they will take your $$$$ and keep billing you far after you have cancelled they billed my account $3, 0000 after I cancelled I am now having to talk with my bank and also having to contact the Texas Attorney General regarding this matter, If you have problems with please write a letter of complaint to the Texas Attorney Generals office.

This company has nearly 2400 complaints to the BBB in the last 3 years over shady billing practices. I wish I had known that before I signed up. I have been trying to cancel my membership since Jan and they keep making excuses and charging my credit card. Its a scam. RUN away from them.

Wow the nerve of some people! Need to set record straight. I went to new EOS at Northern and 19th Ave Phoenix, Arizona. Wanted to take advantage of special rates and finally got a shirt for free! This is my 3rd membership beacaue if you want to downgrade or upgrade you get a new membership. While negotiating the membership agreement had a note section that managers or sales reps can leave diaglog. Basically talking shit about a customer. Chris Espinoza never addressed me like a man about his comment " Member comes down to complain about sauna broken says that I cussed him out and called him a "bi@ch" and that member said he be in jail if he acted out. Signed Chris Espinoza! First of all no company should allow employees to put stuff down on anyones membership for other employees eyes to see. Invasion of privacy. 2nd no rebuttal! It was back in February 2026 that I called front desk to see if sauna was back up. The girl said yes right away. I said can you check for sure. She said sure give me a minute. Well 4 mins passed and she came back and said the sauna is working. I than preceeded down 12 miles stop and go traffic to gym to work out. When I came in I recognized her voice and she was working front desk. I thanked her for checking for me and she said no problem. As I entered the locker room the repair sauna sign was posted on glass. I immediately became enraged but not unprofessional. I proceeded back to front desk and told her if you really did nit want to help me you could have said so. What you did was disrespectful and if anyone unbalanced had this happen to them, they would probably be in jail. I walked out. She did not even try to apologize. I summon it up to, this new generation is selfish and mean! Well time goes on and today I see this inaccurate remarks on my member page, as I was waiting for manager to get back. EOS has a right to keep any info on anyone, however its one sided and does not reflect fair reporting. I find it gossip and in writing is what people of authority who have a pyschology major, counselor, teacher, or any college professional!
Chris Espinoza has no degree and not manager in February. He was still sales under Jesus. He did this remark as a CYA cover your ass, because he knows that if I talked about his devious hustling, behavior to get me to sign the physical training contract. He be fired! Promising training sessions with him personally and than ghosting me. We set up times and he cancel and not be respectful and let me know he cancelled. I walked in on his last "ghost" at squat rack, shook his hand and walked away never to speak again to him. I respect myself and do not need this shit. I come from a generation of a handshake and promises made promises kept. He also manipulated me from the major sorrow I had with Charlie Kirk being murdered. He shared about his long term relationship that went bad. It was his birthday night and I invited him to Bull Shooters, drinking, karaoke and talking, I paid for it all 12 beers each over 6 hours. All along it was one big lie, use, manipulate, sell at any cost a physical training contract. I ran this through AI and have forgiven myself for being baited and manipulated. Thats why EOS has negative reviews on personal training about the deceptive sales practices. He is now a manager. He made the sales! I know how!

I am brand new to the Winchester/Temecula community, I recently moved down here and I was looking for a gym to sign up for and I saw that Eos Fitness in Winchester off of Thompson Rd looked interesting. So I signed up for a 7 day gym pass. When I came in I was greeted at the front desk but after showing my Id and letting them know where I live they told me I had to wait to workout even though I signed up for a 7 day free gym pass. So I sat down and waited for someone to allow me to workout and I wait for 15 mins. Which was ridiculous, on my day off of work I didn’t come to sit down I came to workout. So I was really disappointed and unsatisfied with there urgency to welcome a new customer and there customer service.

Maria was very helpful and welcoming for my first trips in the gym.

Eos is a great gym with plenty of amenities. But if I walk into heaven and receive mediocre customer service, the sights won’t do much. I signed up for the basic package. Five months later, come to find out I’ve been being charged $40 a month. I couldn’t even get towels. I asked to be reverted to the basic, without asking for refund or anything. I was informed that although the representative signed me up for something different than the membership agreement I was provided and led to believe I signed up for, I would have to pay $80 before reverting to the basic. With this business, regardless of the situation, apparently the customer is always wrong.

i really wish i would have looked up the reviews before hand.. what a nightmare. They are thieves, they charge you for a service that they even if you have to cancel within a couple of days they do not give your (owed) money. I knew someone else who cancelled and kept getting billed and now in collections.. Stay Away!!!! there are many other gyms, go there or do it online, anything is better than this company who will just give you a run around.

Absolute garbage, I set up a family account a while back so I agreed to being charged 25 per month. For the last year I have been double charged and I have written to them 2 times to get a refund and they will not respond back to me. Do not sign up here unless you want to be scammed

Deceptive business practices and illegal charges.
These guys are trying to charge me 1 year after I requested cancelation multiple times on the phone and in person. Every-time they tell me it's canceled and you will be refunded but then they bill me again.
Be aware!! If you give them your credit card, you will be charged for life!

My autistic foster adult wanted to go to the gym with the membership i bought her. She went to the gym with an ILS (independent living service) worker, similar to someone who baby sits someone with developmental and intellectual disability. My foster adult who is still a ward of the state went with a regional center service provider to get a buddy pass so she can attend the gym with her. My foster adult stated she was told her membership comes with 2 free personal training sessions. A week ago she comes to me and states her account is locked and the 400$ of ssdi social security receives was gone. I asked her why she was being charged for eos if i pay for her pass and that she was being charged alot of money. She is unable to read and write, and can only spell her name. EOS stated she signed up for a 4-6 month 400$ personal training membership. I informed them she doesn't even know how to read, let alone not capable of signing a contract and understanding what she is signing. EOS said if she can come to the gym herself she can sign the contract, plus the ils service member was with her and they figured that was her caretaker. I offerered to show medical proof and legal documentation, and they stated they were still going to charge her. This is really sad and preditory. I am going to have to see if the courts can get her out of this contract that she is unable to comprehend. Even with me offering to provide proof of her mental capacity, they shut it down and stated it was the decision of Robert Cadgiano. Shame on EOS, lock an autistic adult, ward of the state that cannot read or write and allow them to sign a contract without thinking twice.

A Known Error. Three Months in Collections. And EōS Still Calls It Resolved.
Due to the unfortunate passing of a family member, I experienced financial hardship and my EōS membership lapsed for a few months. As soon as I was able to get back to some sense of normalcy, I went to the Temecula Parkway location, paid my entire past-due balance, and re-signed for a membership that allowed me to use EōS locations throughout the country so I could get back to focusing on my health and fitness.
For nearly three months afterward, I was repeatedly stopped at check-in over a balance I had already paid. Managers repeatedly acknowledged there was an error in EōS's system and repeatedly assured me it would be corrected. Yet virtually every time I returned, I had to explain the same situation again.
Meanwhile, I continued receiving collection calls over a $125 EōS balance that had already been paid.
The final straw came at the Murrieta Hot Springs location, where I was denied entry because of that same account error. I explained the situation and asked for a manager but was told no manager was working. I left. After I had already driven halfway home, the front desk called after reviewing the notes on my account and told me I could return. By then, I wasn't turning around.
EōS management defended the repeated stops as employees "doing their due diligence." But due diligence should also include management correcting a known error after being made aware of it—not allowing a paying member to deal with the consequences for three months.
When I decided to leave, I contacted EōS corporate. Director of Member Experience Keith Elliott communicated with me by email. I requested cancellation at the end of my paid period. That request went unanswered for more than a week, so I had to go back to the Temecula Parkway location, where Operations Manager Randall Oliver finally processed my cancellation in person.
The collections issue is even more troubling. I was the one who contacted the collection agency, told them the balance had already been paid, and disputed the account. EōS later contacted the agency and confirmed what I had already told them. EōS now points to that contact and the eventual removal from collections as a resolution.
It is not a resolution for the damage already done.
Credit can take years to build and only months to damage. My account remained in collections for approximately three additional months while EōS failed to correct an error its own managers repeatedly acknowledged. Removing an account from collections three months after the fact does not erase the damage caused while it was in collections.
I filed a BBB complaint. EōS responded by emphasizing that the membership was canceled and the account removed from collections, without addressing my requested resolution concerning the credit consequences. The BBB ultimately closed the complaint as "Answered" while noting that I remained dissatisfied. So I am documenting my experience publicly.
My advice to anyone considering EōS: protect yourself. Keep every receipt, email, billing statement, and collection notice. Check your account carefully and monitor your credit. If EōS tells you an error will be fixed, do not assume that promise means it actually has been fixed. Verify it yourself.
I paid what I owed. EōS acknowledged its error. I still spent nearly three months dealing with the consequences. Consumers deserve to know that before trusting a company with automatic payments, billing information, and anything that could ultimately affect their credit.