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I switched to Epic because they claim to have a strong and reliable network, but my experience has been very disappointing. The signal is often weak and the internet speed is very slow in Luqa areas. For a company that advertises good coverage, the actual performance does not match their claims. I hope they improve their network quality because right now it’s one of the worst experiences I’ve had with a mobile provider.

BE AWARE OF EPIC MALTA

I signed and returned all required Epic contracts on January 5t with a sales person called Seanie. Since then, I have received no concrete update, no confirmation, and no follow-up, and she is not answering anymore !

and despite multiple messages to support, I am repeatedly told that someone will contact me,which never happens.

Weeks of silence after contracts are signed is simply unacceptable and shows a serious lack of professionalism and accountability.

Actually horrible phone company. do not recommend, dumbest customer service ever and deals do not make sense. I have no 5g because of them and have no way to get any because I have a contract of 2 years i have no control over.

One of the most worst network in malta
They are trying to steal our money

Worst experience of my live, impossible to have them, they over charge you without proofs for million things, they don't solve your issues, and when you try to change companies they put 1 million problems

Dear epic ,

We are here in Birkirkara office & the lady of customer support name tareza . She speak very very roundly with us . Counter no 1 . Niw she said i will give you extra bills like this . This is the customer service of epic. I m 4 year old customer of epic m. We have more than 4 numbers of epic.

Thanks & Regards.

I am currently abroad and I had a problem with connecting with my phone.I contacted epic customer care and was assisted by Joel, thankyou Joel for helping me to solve this matter.you were of great help.

very bad customer service

They refused to send me an account, the only means of communication was Live Chat on WhatsApp and MUST be on Mobile ONLY., which I hate, spent 3 hours 2 day running communicating their way, trying to get an Invoice to enable me to pay. In the end I had to physically go into Valletta to pay, where I STILL could not access the INVOICE but paid anyway, was over it !! ended up closing the account THEN following month, the send me notice to pay, and then closed my Internet access, so AGAIN I have the same issue of not being able to pay the Invoice as one needs an Invoice number and amount in order to pay, they also threatened me with late charges. So I have to physically waste yet another day going into Valletta just to pay a Bill. Customer Care !!! they don't know the meaning of it

Absolutely appalling.

My auto-top up kept failing on the Friday and Saturday. I tried changing payment cards but the same happened. So on Sunday I contacted support via live chat. They guy said they had problems their end and it would be fixed within a few hours. And a few hours later, on Sunday, they took my payment. But on Wednesday my account still hadn't been credited. So I wasted over an hour on live chat again, and sent proof Epic had taken funds.

The girl (who seemed clueless and more than a little out of her depth) just said they had a technical ticket on it and there was nothing they could do. I tried calling support but couldn't get through. Then I get a text saying they are hoping to have it resolved by the 11th!! They took the money on the 3rd!!!

So, imagine, you're out and about and need to access the internet to confirm something like a security check - tough, you can't. You're with Epic, who will take money but can't credit it.

Seriously, the worst customer service ever. Just very glad I didn't upgrade my plan and sign up to a monthly contract like I was actually considering. Small miracles.

Well, it convinced me to switch phone company. Epic just lost out an order for a new iPhone or Samsung, and a decent tier plan.

We don't have an appropriate network work in our premises

TL;DR:
Tried to cancel postpaid contract as instructed, followed all steps, but Epic failed to process it. I had to chase them for days, got charged extra, and only then received the required form via WhatsApp. Filed a complaint with MCCAA. Avoid if you value time or clarity.

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I requested to switch from postpaid to prepaid one week before my contract ended, exactly as instructed by Epic’s own support team. I clearly informed them that I was abroad and could not be reached by phone. They confirmed my request was received — but nothing was done.

I was later told the cancellation wasn’t processed because I didn’t answer their calls (despite being abroad and having explained this). No one told me a signed form was needed, and they never emailed it to me. I had to follow up several times — only then did they send the form via WhatsApp, days later.

Then they invoiced me again for the following month, as if the cancellation never happened.

This is not how a professional company should treat its customers. Poor communication, no accountability, and a system that punishes customers for internal mismanagement.

I’ve submitted a complaint to the MCCAA and do not recommend this provider to anyone looking for reliable service.

The worst service ever they are not updating the payments what you are doing. And you are paying 6 e penalties on the payed bill just becouse their sistem is disaster after the mounts of fighting with them they made me change the operator. To do the this they made me pay the payed bills again. 2 weeks after I change the operator I am receiving the mails from them with a billing when my balance now is in minus what is proving my point that I double payed the bils on the and and plus evry mount 6 e penalty... never again I did not recommend to any of you to use their services

I had the pleasure of working with Anastasia, and I couldn’t be more impressed by her professionalism and friendly approach. She was incredibly attentive to my needs, always ready to answer my questions and provide clear, helpful guidance. Anastasia made the entire process seamless and stress-free, ensuring that all my concerns were addressed with care and efficiency. Her positive attitude and dedication to delivering outstanding service truly made a difference. I’m grateful for her guidance. Well done, Anastasia P. Keep up the good job.

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If I could give zero stars, I would. Epic is hands down the most customer-unfriendly company I’ve ever dealt with. I recently moved my home internet and was slapped with an outrageous €90 fee for the service. Just two days later, they sent out an email saying they’re no longer charging this fee for their “lucky” customers. So, I thought I’d give them the benefit of the doubt and call to ask if they’d waive the charge, seeing as I haven’t paid the bill yet. But no, they flat-out refused and showed zero decency or willingness to help. It’s clear they don’t care about their customers at all. This isn’t the first time I’ve had issues with Epic, and honestly, I wouldn’t recommend them to anyone. Avoid this terrible company at all costs!

I tried to change my subscription to credit for 2 months. This eas not possible to do in the epic app which is ridiculous.

I emailed them and i had to go to an epic outlet. I was outside malta so i couldn't do that. I had to fill in a form. i did that and they took 2 months and right now it is still not changed. So i am still paying for my epic subscription while I am not even using it

I have opened ticket more then a month ago.
No one care.
No customer care.
They gave wrong information.

I lost my balance due to companys technical mistakes. Nobody is replying from their customer service. Please avoid this company. If anyone from Epic is reading this please contact 99319188

Worst operator in Malta. I topped up 10 EUR balance, and my credit suddenly disappeared. I contacted the support and as usual they never can help.

They said "Number is not registered". How convenient they are, not registered for helping me, but registered for topping up.

What a fraud!