epic.com.mt Avis 

Service succks and they overcharge you for no reason. STAY AWAY!!!!

I want to change my cell phone and paid my last bill today, October 1. I visited a store in Sliema with no options and received poor service. In Birkirkara, I was told I had only four months of paid bills, which was also frustrating. An online chat confirmed I could exchange my phone, and the representative was helpful, locating a store in Valletta with a Samsung 24 Ultra for an upfront payment of 270 and a monthly fee of 29.99. However, when I arrived, the attendant initially said I couldn't exchange it without showing a screenshot of my conversation. Once I did, the upfront option wasn't available, despite the online agent's confirmation. The store manager wouldn’t honor it, even with proof. I’m fed up with this treatment and have all the screenshots; I plan to pursue my rights.
Third world countries do not have service as good as the epic one. Maybe it's a requirement to work at this company, you have to be terrible.

Worst service ever. They block your SIM card as soon you exit EU, and you cannot even receive missed call notifications or SMS, you need to have money on account (Any other SIM provider let you to receive missed call or sms while roaming, and Epic asks you to put money to activate their "Traveller" Plan).
This problem occurs with everyone who uses them, i cancelled pospaid plan because of that, when i was receiveing even missed calls, they were taking money from my account. Good luck with that service.

I had to cancel their sim connection ,for that i contacted their customer care and visited their outlet.Their staff told ,he did all process for cancellation.But every month gets bills by mail.I again contacted them ,they told my cancellation process was not completed and i did not signed their request form.And requested to pay bills,that comes after concallation.

I feel company appointed incompetant staffs or intentionally gives bills even after cancellation process .
My suggestion is customer should request a copy of cancellation form .otherwise ,epic generate further bills and demand to pay ,even after cancellation of connection..

Full of scam!!! This company made me pay bills ridiculously when i was supposed to pay 5 euro a month but i ended up paying over 300 euros 😱 and they always have an excuse to make you pay otherwise the bill's will be added up with extra payments.

Avoid this company at alll costs its a big BUL***it.

I will change to another company for sureee

Super slow 4g. keeps dropping off, leaving me with no internet. useless.

They will trap you. Do not use this service provider. They provide good offer at beginning, then they will call you (again and again) to change (and trap you) on the expensive contract. Dont take the contract at all. They will rob you and make you pay for penalty (up to 65€ in my case) in termination. They can help to switch plan but it takes DAYS. Shame. Super slow process and they make you suffer longer. CUSTOMER SERVICE can’t help you with anything. Horrible. Stay away!

Worst costumer service ever specially baystreet epic.. they dont help costumer they just using mobile they dont ever care for client

Worst provider I have ever experienced, both in internet and their phone provider plan but not only that, their support is also horrible. DO NOT USE THEM!

One of the worst customer service experiences of my life. I rated it 1 star because 0 stars aren't available. They don't care about customers, and the contract cancellation fees are ridiculous. You have to pay 50% if you cancel before the agreement ends. Bad faith and sneaky contracts.

Terrible experience, rude "customer care", not at all helpful, pen pushing losers.
Elizabeth said she couldn't help so no one did! I was told to go to an outlet to get some assistance.
I have asked them to STOP this genius b.s my credit gets assigned to automatically no one stopped it. I had to at the cost of the credit topped up, because you lose any credit you have if you ask to stop the "genius plan" .
The fact that your credit has an expiry date is surely against consumer rights?!
Topped up with €50 before going to Australia, not a cent was used because there is no registered telecommunication with epic to give the service. That of course went down the drain too. It's been €100 in credit to my phone expired and not a cent used....and no one can do anything...CHOOSE GO MOBILE MUCH BETTER!

Never chose Epic. They like to overcharge and they don't provide any details when you ask them.
I was in America and my mobile data didn't work there. I contacted them via chat and told them about that problem many times. I was clever enaf to make a screenshots of our chats.
Big was my suprise when I received 70 euro bill from them instead of 22. When I contacted them they told me it's the data usage outside of EU. When I asked them to send me detailed data usage list they send me wrong month ( November instead of December). Asked them for corect months but they keep postponing and refusing. It's impossible to deal with them. Useless to say I'm cutting they service and never ever again. People please be careful as they are bunch of cheaters nothing more.

Missold an internet package in December 23. It didn't include TV channels as the brochure shows and the salesman indicated. Took 1 month to install internet. Go somewhere else! Extremely poor service.

They don't allow you to open an account with them unless you have an epic number then when I arranged for a direct debit I realized that I was billed for non payment as well as a one year free trial was reduced to 6 months! Had to go to consumer affairs to fix since epic did not listen

Epic is a scam. Make sure to always have proof of payment if you ever decide to use their services otherwise they will keep charging you for the same bill and add a late fee that keeps accumulating.

Use to be better when it was Vodafone. 5g connection very patchy. Don't get any Internet in certain areas.
Their Customer Service chat logic is a joke too. When out of hours, they allow me type my details and problem description. Then they tell 'Sorry. We are closed' No one gets back.

I went to a live chat on EPIC website to resolve issues with my fast out running mobile data.In a while I was connected to an operator Katerin, she greeted me nicely asking how was my day. The moment I start addressing her my questions on the issues, Katerin was not giving any signs of being on the line, even though I stayed in the chat for at least 15 minutes, hoping to see her replies, until the system threw me out - time was out. Very disappointed with the service! Not to mention how long did it take me to finally see that hello from Katerin. Extremely Bad customer service.

DO NOT USE EPIC!!

Unfortunately I can't give 0 stars.

I'm a customer for almost 3 years with Epic. Have always had my phone number without contract, as I don't know when I will be leaving the Island.
I went to the store in Sliema, to get another sim-card. The guy in the shop asked if I wanted it with subscription or continue with top-up. I wanted of course to continue with top-up, as I've had for almost 3 years.

He then asked me to sign on a plastic board, so I could get my sim-card. I signed with the believe that the agent was giving me what we agreed on.

A month later I find out, that the agent put BOTH my numbers on contract for 2 years, without me knowing.
This means, that for me to break the contract that I never wanted, I have to pay several hundreds of euros.

I have been in contact with Epic, but the answer is the same "You signed, too bad for you". It's like the laugh at you, because they just scammed you.

BE CAREFUL!!

NEVER TRUST EPIC - THEY ARE DOING BUSINESS IN BAD FAITH!

Worst service ever.
Don't trust the guys in the Epic shops, they are inexperienced and don't know how to do their job.
I was scammed and will be forced to pay more in my bill or close 3 contracts.
Customer care is practically non-existent and attention to the customer is ridiculous.
Very bad