epic.com.mt Avis 

Terrible customer support. It is useless they can't solve any problem at one go. You have to contact them millions of times and You really have to try your best to solve your issues. I want to cancel the paper invoice and went to 3 times their outlet waited 3 hours and what I got is still a paper invoice. Unbelievble. if possible stay away.

Terrible service. I have had countless problems with the VALUE-pack over the course of several months and have therefore spent a lot of money because there always seems to be an issue with the bundle. The most recent problem was this week. I topped up and sent the VALUE message to the appropriate number but I kept receiving an automated message saying to wait 15-minutes with no clarification of whether it worked following it. In 2 days the ten euros I topped up with ran out. The reason I didn't call epic is because it was during the weekend so they would've been closed and to be honest, I have already spent countless hours on hold with their operators - as a student and part-time worker, I don't have time to do this every month, especially when their website advertises easy top-up. Absolute disgrace.

I wanted to call tech support but they don't even have a working website. Completely amateurism.

"Unstable service.
Live chat is useless - the one time I managed to speak to someone before the chat timed-out, the person was completely incompetent and took a minimum of 10 mins to reply between messages, I had to keep sending messages to avoid the time-out, and eventually, the person just stopped dealing my problem."

Exactly my experience

Sold me a phone with the promise of 5g within 6 months after. 2 years after and they are still not able do deliver 5g to samsung phones.

Absolute garbage! They are not even deserving of a 1 star rating.

Unauthorised top ups.
Unstable service.
Live chat is useless - the one time I managed to speak to someone before the chat timed-out, the person was completely incompetent and took a minimum of 10 mins to reply between messages, I had to keep sending messages to avoid the time-out and eventually the person just stopped dealing my problem.

Switching provider.

I was travelling and as soon as I crossed the boarder, Epic deducted a traveller's bundle, although I did not request it. They simply just removed credit from my account.
I proceeded to several (at least 30) attempts to contact them via Live-Chat, but the session would time out after 2 min. The few times I got an agent to speak to me, they would say that they will check, and simply close the chat window!
Be very careful, they will steal from you!

My experience with them was really bad. Had to pay 10€ for a sim card and 10€ more for a data bundle (5 GB); the day after, I wanted to make calls, so bought what was titled "a top-up" for calls from their website, but this removed all of my data! Contacted their customer service and explained the situation several times, insisting that their website said this was a "top-up", but the lady kept repeating the same thing and refused to give me back the data I had lost. Total scam!

Epic Malta customer support is a joke!! Cheryl customer agent from Epic Malta did not reply to my messages and left me talking by myself. Is this how Epic Malta treat their customers??

Epic Malta is the worst network in Europe. They took my money with misleading SMS information!!

I am on holiday abroad and they want me to go to their shop in Malta. This is how Epic Malta keeps your money!!

AVOID EPIC MALTA AT ALL COSTS!!!

Contacted over a year ago and since then they still do not offer Internet in my village - but as per them works are in progress! For someone who works with these systems, when someone says that something like this is in Progress then it means that there's zilch! However even after you tell them that you want fibre they still try to sell you their 4G service. Thanks but no thanks