Read online literature. Planned trip to uzbekistan. Always filtered our drinking water. Last trip used ceramic filter. This time convinced Epic was better. After one week the filter stopped dripping.... Voir plus
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Awful! You didn’t deliver it to me! You’re preparing order for two weeks already! Update: I did contact customer support, but unfortunately, I’m still getting the same vague answers that my or... Voir plus
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We recently moved and noticed our epic filter wasn’t working great. It stopped filtering and took a really long time. We got another filter and the same thing happened. After contacting customer servi... Voir plus
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I have purchased Epic filters for over a year or more and find this company’s product outstanding. I recently had an experience where ordering resulted in a return- most likely an error on my end. Th... Voir plus
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3,5
Moyen
92 avis
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Quality product
Quality product, exactly as described, easy transaction shipped and delivered expediently. Very happy.
25 septembre 2026
Réponse de epicwaterfilters.com
Thank you so much for sharing! I'm glad everything went as it should with your order! 🙂
Company person was unable to use…
Company person was unable to use telephone, or email to give me more info that I needed, The arrival of my "order" of one filter (more to be sent later)
was yesterday, had no knowledge of date to expect the order, almost missed it on my doorfront, I may have ordered the wrong filter, as this one has dark insides bristles, and the ones I use were completely white, I will use what I have, but have not yet decided if the water filtered by the dark insides are potable for me or not, it may be a jug or two before I get to the new filtered one, And then I have to deal with the subsequent 2 filters due to be sent on your schedule, not mine. I am 85 and you have complicated ordering to the point I don't know how,
24 septembre 2026
Réponse de epicwaterfilters.com
Hi, did you have a lot of replacement filters stocked up? What filter exactly are you using? About two years ago, we upgraded the pleated media in our filters. The pleated media is essentially the same, but the gray media has carbon in it, adding to its performance versus the older white pleated media.
For orders, you should receive an email with a link you can use to track your shipment.
From what you're describing, it also sounds like you may have a subscription with two more filters scheduled to be sent. If that's the case, you can go to our website, click the person icon in the upper right corner, log in, and from there either end your subscription or change the frequency at which you receive filters.
Or, if you'd like, you can reach out to our customer support team at support@epicwaterfilters.com. They can end or adjust your subscription for you if you ask them to. If you use the same email associated with your account, they should be able to do this relatively easily without much additional information. Please include the word "agent" in your email to get through to one of our representatives faster! I'm sorry for the difficulties you've been experiencing with getting answers from us.
Buyer beware epic water filter pitcher
Buyer beware! The Epic water site will not let me post this review. My honest take, good and bad. When it’s new out of the box at $100 it takes 30 minutes to filter a liter…but, in 30 minutes you can really taste that it has made a difference…water tasted to me like Fiji…it’s that good. But filter times only grow from there…and when it was 2 weeks old (filet ting 1 litre a day) it took 8+hours to filter a liter. So if you’re willing to pay $55 a filter for 14-16 liters of water this is the filter for You! I read online that you’re supposed to “pre filter” your water through a Brita or Pure filter…so I did that…and got 3 weeks (21 litres) out of the Epic filter. Obsolescence is FAR to built in! On top of that, the lid has malfunctioned since day 1. Bottom line: this filer is more akin to a life straw than a daily home use source of clean water. Wish I’d run the other way…I’m out over $150 and have enjoyed around 35 liters of (admittedly very good) water.
11 septembre 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi Darrell, I'm so glad you've enjoyed the quality of our filtered water, but our filters are supposed to last much longer than that. Please reach out to customer service about both the filter and lid issue for troubleshooting and so we can make this right.
When reaching out to support@epicwaterfilters.com, include "agent" in your email, along with your order number and a short description of your issue. It'll help speed up a response. We appreciate the feedback!
I have been using Epic water products for 5 plus years. I feel confident the water I drink is clean
Having a portable water pitcher to take on vacation, so I know my water is safe and clean.
24 septembre 2026
Réponse de epicwaterfilters.com
That's awesome Barb, I'm glad you've enjoyed the convenience of clean water on vacation with our pitcher. Thank you for being a longtime customer of ours, we appreciate your support and are so glad you've enjoyed using our products! 🙂
Doesn’t taste as good as it used to.
Normally I would’ve given 5 stars but the water with the new filters doesn’t taste as good as it used to. It tastes more like regular tap water, I want to trust that it’s still filtering as much pfas and micro plastics as it used to but I can’t help but be a little worried.
24 septembre 2026
Réponse de epicwaterfilters.com
I'm so sorry you are having this experience with our new filters. I can assure you that our contaminant reduction testing is done to NSF standards, including testing for PFAS and microplastics, and we are actively working towards getting more NSF certifications for our improved filters. Can you please reach out to support@epicwaterfilters.com and include "agent" in your email for troubleshooting? The water should not taste any worse with our XP filters. I apologize if I am wrong, but I am assuming you are referring to the switch to our new pitcher filters.
You sent the order to the wrong address…
You sent the order to the wrong address and I have tried several times to contact you but to avail.Please contact me about the order #ER430044
24 septembre 2026
Réponse de epicwaterfilters.com
Hi Denis! We’ve been trying to get in touch with you, but it looks like our emails may not be getting through.
Could you please email us at support@epicwaterfilters.com and confirm the best email address and phone number where we can reach you directly? If you have an alternate email address you’d prefer us to use, feel free to include that as well.
Thank you! We look forward to getting in touch with you.
Made in US but new filter rollout problematic
I have been in this company for about 3 years.
Their filters seem really good, but they have recently had a huge rollout featuring a filter that inserts into reusable housing.
My first experience with it I turned the filter housing on its side to try to thread and screw it into the dispenser, apparently dislodging the filter— it is held up on the top of the housing by two little rubber bands—a little to the side.
It’s supposed to sit on little side-slits ton the bottom to keep it straight but that didn’t work.
After running two dispensers of water through, I had my first taste… of our usual chlorinated-to-heck, fluoridated swamp water we have here in western OR.
I was panicked and thinking I had to go get an emergency Britain’s filter until I could figure out what to do.
After troubleshooting I discovered the filter hanging from the little rubber bands off to the side.
I jury-rigged a homemade solution by putting a plastic lid in the bottom to keep the filter in place snugged to the top so tap water wouldn’t leak in.
Not sure if I will stay with this company unfortunately.
They brushed off my complaint and pictures and video I sent explaining the sitch. They did send a new filter but that doesn’t solve the essential problems of a flawed design.
I hope the company can pivot and solve this problem, because I have a hard time believing I am the only one this has happened to. They are made in the USA.
24 septembre 2026
Réponse de epicwaterfilters.com
Hi Shannon, I'm so sorry your pictures and videos were not taken seriously. I would like to help troubleshoot, though I am a little confused. The rib supports at the bottom create very little tolerance for the filter to be able to slip out of place when the encasement is fully screwed shut.
One thing we should absolutely mention more often is that when assembling the cartridge into its casing, it is best to insert the inner filter cartridge into the encasement's top cap first. Only after it is pressed in should you tightly screw the encasement's top cap and body together.
I really hope this helps with troubleshooting. If not, I will make sure to get ahold of those pictures and videos so I can give you a more detailed response based on them, and thoroughly explore how your filter could possibly be coming out of place within the encasement. I'm so sorry about the trouble you are experiencing and that we did not give you the explanations and help you needed through our customer support.
Frustrating
It was very frustrating to try and get past the AI response to my query about getting the new adapter that I needed for the filters to work with the older pitcher design. It took several emails and they still got my information wrong.
24 septembre 2026
Réponse de epicwaterfilters.com
Hi Denise, our new XP Pitcher filters fit our pitchers the same as our old pitcher filters. The only thing is, the first time you purchase an XP Pitcher filter, you will need to buy the encased version, and then you can purchase just the inner cartridge for further replacements. I'm sorry that our automated replies to questions were unhelpful and that one of our representatives did not step in quickly enough. Just to help in the future, saying you need an "agent" in your email helps flag our representatives quickly. Please let me know if I can help you further in any way. I apologize for the experience you had with our automated replies to common questions.
I bought this for my son as a gift
I bought this for my son as a gift - he is a college student so his funds are limited for purchasing the expensive filters - do you ever run sales? Otherwise I think it’s a great product.
24 septembre 2026
Réponse de epicwaterfilters.com
We do, though replacement filters are the item we are least likely to include in our sales. If you follow us on our socials like Facebook and Instagram, we usually make posts notifying our customers of sales there. The most sure way to get discounts on replacement filters is through our Clean Water Club. It provides 15% off replacement filters and free shipping.
Excellent product
Excellent product, website is easy to navigate and delivery is made in a timely manner.
24 septembre 2026
Réponse de epicwaterfilters.com
Awesome! Thanks for sharing Preston! 😊
Everything is outstanding
Everything is outstanding! I highly recommend Epic Filters
24 septembre 2026
Réponse de epicwaterfilters.com
Thank you for the review, we appreciate your support and are so glad you've been enjoying our products and your clean water! 🤗
Réponse de epicwaterfilters.com
Glad you've been enjoying your filtered water! 🙂
They sent me the new filter with the…
They sent me the new filter with the case (because I didn't have one) but it wouldn't drain. When I contacted customer service I only received an AI response which was absolutely worthless. No matter how many times I inquired as to where the water was supposed to drain from the case I could not get a response that made sense. They finally sent me a new one and it became clear that the original case did not have holes drilled in the bottom. It is ridiculous and unacceptable that I could not get a human to respond.
23 septembre 2026
Réponse de epicwaterfilters.com
We're truly sorry for the frustration you experienced, both with the defective filter case and the difficulty getting the support you needed. We understand how disappointing it must have been not to receive clear answers when reaching out for help. This is certainly not the experience we want for our customers. We're glad you received a replacement, and we appreciate your feedback as we continue working to improve our products and customer service. If you need any further assistance, please contact us directly at support@epicwaterfilters.com, and our team will be happy to help.
On receiving your notice that a new…
On receiving your notice that a new filter would be auto-shipped in September, I went online to delay it to October 27. Then, you shipped it ignoring my rescheduled request anyway. What's going on with you people? Now, I have two un-opened filters at home, and again requested to delay your next auto-ship to March 17, 2027. Would you take notice of my request??
24 septembre 2026
Réponse de epicwaterfilters.com
We're sorry for the frustration and inconvenience caused by your subscription shipment arriving despite your request to reschedule it. We understand how frustrating it is to receive filters you don't yet need. We'd like to look into what happened and ensure your next shipment is scheduled correctly. Please reach out to us directly at support@epicwaterfilters.com so our team can review your subscription and confirm your requested March 17, 2027, shipment date. We appreciate your patience and the opportunity to make this right.
The best choice for us
Epic has been an excellent choice all the way around and I have recommended it to others.
24 septembre 2026
Réponse de epicwaterfilters.com
Thank you so much for being an Epic customer!
Filter didn’t last as long as they say
The filter would pretty much quit draining after 35-40 days. It was getting to be more of a pain than it was worth.
24 septembre 2026
Réponse de epicwaterfilters.com
We're sorry to hear about your experience and understand how frustrating it can be when your filter slows down sooner than expected. We'd appreciate the opportunity to look into this and help find a solution. Please reach out to our customer support team so we can learn more about your experience and assist you. Thank you for giving Epic Water Filters a try and for sharing your feedback.
The product is great
The product is great! I need to slow down my subscription time though! I don’t need a new filter so often. Not sure how to do this.
24 septembre 2026
Réponse de epicwaterfilters.com
Thank you for your kind words! We're so glad you're enjoying your Epic Water Filter! You can absolutely adjust your subscription frequency to better fit your needs. Simply reach out to our customer support team, and they'll be happy to help you update your delivery schedule. We appreciate your support and thank you for being part of the Epic family! Reach us at support@epicwaterfilters.com
Réponse de epicwaterfilters.com
Thank you for being Epic!
Water flow from filter is a trickle
Water flow from filter is a trickle. It should take 90 minutes to filter a liter of water.
24 septembre 2026
Réponse de epicwaterfilters.com
We're sorry to hear that you're experiencing slow water flow with your filter. We understand how frustrating this can be and would love the opportunity to help. Please reach out to our customer support team so we can troubleshoot the issue and find a solution. We appreciate your feedback and thank you for choosing Epic Water Filters.
Hit or Miss
We live in Singapore with relatively clean tap water. Household of 3. These filters are hit and miss, cost SGD80 on Amazon and this lasted 3 weeks only. Other times can last 2 months. Water does taste great when they do work. Have been using for 3 years as like the convenience of the water dispenser in the fridge.
15 juillet 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi, can you please reach out to us at support@epicwaterfilters.com and include the word "agent" in your email, along with your order number and a short description of the issue? Filters should not be lasting only 3 weeks. Please reach out so we can make this right.
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