Read online literature. Planned trip to uzbekistan. Always filtered our drinking water. Last trip used ceramic filter. This time convinced Epic was better. After one week the filter stopped dripping.... Voir plus
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We recently moved and noticed our epic filter wasn’t working great. It stopped filtering and took a really long time. We got another filter and the same thing happened. After contacting customer servi... Voir plus
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I have purchased Epic filters for over a year or more and find this company’s product outstanding. I recently had an experience where ordering resulted in a return- most likely an error on my end. Th... Voir plus
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Awful! You didn’t deliver it to me! You’re preparing order for two weeks already! Update: I did contact customer support, but unfortunately, I’m still getting the same vague answers that my or... Voir plus
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3,5
Moyen
93 avis
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A répondu à 94 % de ses avis négatifs
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Hit or Miss
We live in Singapore with relatively clean tap water. Household of 3. These filters are hit and miss, cost SGD80 on Amazon and this lasted 3 weeks only. Other times can last 2 months. Water does taste great when they do work. Have been using for 3 years as like the convenience of the water dispenser in the fridge.
15 juillet 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi, can you please reach out to us at support@epicwaterfilters.com and include the word "agent" in your email, along with your order number and a short description of the issue? Filters should not be lasting only 3 weeks. Please reach out so we can make this right.
Good filters but they exclude non-members from recycling Epic filters
Well, I love the taste of the water in my pitcher using these filters, but I am so disappointed that this company seems to prioritize profits. I have been saving my filters to recycle but they will only take them as a member of The Clean Water subscription club. You would think a company that is environmentally focused and charges A LOT for these filters would do the right thing and take back anybody's Epic filters. Bad business and I am really disappointed.
30 juin 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi, usually it is simply easier for us to keep track of customers this way so we're able to send the free filter you get from recycling your filters. I understand why having to sign up can be frustrating. I know it's a bit annoying, but you can sign up to recycle your filters and then cancel your subscription, as you can cancel anytime. When you're part of the Clean Water Club, you also get 15% off filters and free shipping.
Epic Pure XP filter lasted 3 weeks
The Epic Pure XP filter stopped flowing after just three weeks of moderate use in a household of three. We're in Seattle and the plumbing is new throughout the house. Our city water is free of sediment and relatively very high quality for an urban system. So I can't see any way that this is a water issue.
5 mai 2026
Avis spontané
Réponse de epicwaterfilters.com
I'm sorry you've had to deal with this Tobin. Can you please reach out to customer service at support@epicwaterfilters.com, include the word "agent" in your email, along with your order number and a short description of the issue? They will be able to help troubleshoot and make this right. Thank you for this feedback.
Where's the 25% discount for seniors…
Where's the 25% discount for seniors and military. That website link doesn't seem to work. There is no option to sigh up for senior and military discounts. I'm surprised that the epic water filters company is not aware of that and is not making an attempt to rectify this issue.
I sent several email to the company and all I get is an AI reply. How about a reply from a human.
22 mars 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi, I'm so sorry about this. I know when we switched from our old website to our new one, there was some time when the special discounts page was not working properly before we realized. Within minutes of becoming aware, we did fix this. It is possible you are the one who notified us if you mentioned this on Facebook as well, since I manage social media. I apologize for the late reply on this platform, as Trustpilot has only recently come on our radar.
The special discounts page is up now and will be for the foreseeable future: https://www.epicwaterfilters.com/pages/special-discounts. If you ever need to reach our customer service team by email, please include the word "agent" to get through to a representative faster. Thank you for so diligently trying to inform us of this discrepancy with our website.
Do not purchase this product for UK…
Do not purchase this product for UK use. They’re not set up to operate here.
The product itself is good, however, filters go out of stock and customer service is not helpful with information in restocks and delivery timeframes. Their responses to questions are vague, they’ve sent me to the wrong websites twice to try and order, and given extremely confusing answers to questions only to provide a completely different answer when I ask for clarification. For instance, they told me I just needed to switch to a new refillable filter, but I can’t order that product to a uk address, and it took multiple back and forth emails where I was being told to clear cookies and cache only to eventually be told that the original filters are out of stock and I just have to wait. I’m guessing the new filters are not available for uk, but this wasn’t explained. How do you not know which countries your product is available to be sent to? Or, emails just go unanswered. It’s so bad I actually wonder if it’s a real person responding or AI. I’m sticking with it for now as a filter has just been dispatched to me but imagine we’ll have to buy a new system in the near future because this is a huge time wasting exercise.
23 février 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi Catherine, this genuinely sounds so frustrating, and I'm so sorry our customer service did not do a better job explaining the situation. It is also a great failing on our part that we did not press our UK distributor and work with them closely enough here to make sure they didn't run out of stock of product. We have since become closely tied to our UK distributor, making sure they are a proper reflection of us as a company.
It is possible the responses were automated answers to questions, but it should have never gone on that long if that was the case. We are just now getting involved with Trustpilot, so I apologize for the late reply, but if you reach out to customer service, please say you need an "agent" in your email to ensure you get someone from our customer service team immediately. Again, I apologize for all the ways we were lacking when dealing with this situation.
Not operating in the UK, unable to restock.
Pretty appalling customer service, does not operate in the UK. Waiting for replacement pitchers for almost a year, constant promises that "coming soon" amount to nothing. Assume that business is about to become bankrupt. Avoid and go somewhere reliable.
1 février 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi David, I'm so sorry that the last time you checked, our filters were out of stock in the UK. Our replacement filters should have never gotten to that point there, as our customers rely on their availability for clean water. We have done a lot of updating with the UK over the past year and now work very closely with our UK distributor. I also apologize greatly for the late response, as we are just now getting involved on this platform.
I got a defective replacement filter
I got a defective replacement filter, it's like it shrunk and rattles and can't filter water. I let them know and they sent me...another defective filter. Ugh. I'm looking into which kind to change to.
20 janvier 2026
Avis spontané
Réponse de epicwaterfilters.com
Hi Keri, was this our old Pure Filter? On occasion these would crack in shipment. Having this happen twice is very unfortunate and unacceptable, and I apologize greatly. Thank you for the feedback.
What a piece of junk this pitcher is
What a piece of junk this pitcher is. It has little crevices in lid that are extremely hard to clean. Some
areas I had to clean with a toothpick. Problem is that black gunk gets into these crevices:you have to look for it but unless you do and clean it out it stays there.
I thoroughly cleaned the pitcher this morning but COULD NOT GET THE LID BACK on no matter how hard I tried. My husband, the most patient man in the world, also tried. After 30 minutes I threw the whole thing in the trash. Even if we had been able to get it on, I would never have wanted to wrestle with it again.
This was also not the style of pitcher I requested: bamboo handle. I see that is the only style on the website now. I should have complained then but I let it go. I’m extremely sorry we ever bought this, no matter how well it filters the water. PIECE OF JUNK. If I could give it zero stars, I would.
22 décembre 2025
Avis spontané
Réponse de epicwaterfilters.com
I'm so sorry you had this experience with our pitcher. The lid not going back on was likely because the reservoir was placed in backwards. There are arrows on it, but they can be difficult to see since the reservoir is all clear. There are also instructions for this in the manual, but since this wasn't your first time assembling it, it makes sense why none of this helped fill the gap as to what was making the lid not sit properly.
I apologize for the late reply, but if you'd like, I hope we could still make this right. We do also sell a Navy Blue Pitcher without a Bamboo Handle. If you click on the Pure XP Pitcher on our website, there are two options for pitchers, though the bamboo one is the main image that shows before clicking on the listing.
If you'd like to reach out to customer service at support@epicwaterfilters.com about this failing on our part, please write "agent", include your order number, and a short description of the issue to speed up their ability to help in making this right.
Réponse de epicwaterfilters.com
Hi Peter, can you expand on getting sent the wrong filters? I can try to help here with any questions, though you would have to email support@epicwaterfilters.com for shipping filters to you. If you'd like to try reaching out to customer service again, please include the word "agent", your order number, and a short description of the issue. I'm sorry that our customer service did not do all they absolutely should have when you first contacted us. I also apologize for the late reply to your feedback. We are just now getting involved with Trustpilot.
Brilliant Product but Forget Trying to get it the UK
I've been using these filters for a number of years now and they are fantastic. A single filter lasts 6 months with UK tap water. Replacement filters used to be readily available direct from Epic's UK website except now if you try and order to a UK address, you just get told they can't ship there. Their customer service is useless - I got replies varying from "it could be because the filters are not in stock" to "sign up for our affiliate program" which does not make them available either. A simple question of "can I or can I not order a replacement filter from you to the UK" goes unanswered.
If US demand is so high that they don't need to worry about the rest of the world, fine, but make it clear. Don't just leave them showing as 'in stock and ready to ship' to us UK customers when they aren't.
3 décembre 2025
Avis spontané
Réponse de epicwaterfilters.com
Hi Steve, I'm so sorry that our customer service was so unhelpful during this time and that we didn't do better to make sure our UK distributor kept filters in stock as they should have. We now work very closely with our current UK distributor to make sure they keep things in stock and are a proper reflection of our company. The difficulties we had with our distributor should have been communicated better and should have never affected our customers the way they did. Thank you so much for the kind words about our filters, which we've worked hard to make sure are the best they can be. I'm so sorry this was your experience with trying to get replacements and help.
Terrible service
Terrible service. They cant keep product in stock. When they claim to have product in stock, they will take your money, charge way more than they should for shipping, and then continue to say "your order is packed and should ship soon", which I have been told for over 2 weeks. This is the only forum I found to leave a review, so Im sure they have a lot of unhappy clients like me. This would be my 3rd purchase (pitcher, replacement filters, and now dispenser) from this company. Had I known their service was going to be so bad, I never would have made a purchase from them.
21 novembre 2025
Avis spontané
Réponse de epicwaterfilters.com
Hi Tom, I'm so sorry you had this experience with us. We have since refined this process, though it should have never happened in the first place, with a product sitting unshipped for over two whole weeks! We offer reviewing on our website and on Amazon if you end up purchasing through our Amazon shop. Despite there being absolutely no excuse for such a major delay in the shipment of your product, did we end up resolving this for you at the time?
Scam
What’s the point in selling a filter bottle but no replacement filters? They have been out of stock on both the UK and US website for at least 6 months. I also went to the US and checked in stores but they’re not sold anywhere. This is a massive scam. Also my bottle randomly leaks when it is seemingly sealed as tight as it gets.
16 septembre 2025
Avis spontané
Réponse de epicwaterfilters.com
Hi, I know we had issues with our UK distributor at this time that our customers should have never been subjected to. You should have never had to deal with these issues. I apologize for the late reply, as we are just getting involved with this platform, but if we did not help you with your bottle leaking at the time, please still reach out to support@epicwaterfilters.com so we can help now. Please include the word "agent", your order number, and a short description of the issue to help speed up a response.
We now work very closely with our current UK distributor, as they are a reflection of us. Stocking replacement filters is so important and something our customers rely on, and we should have been much more diligent about this. In the U.S., we have fixed these stocking issues and have not had anything close to a six-month period with our replacement filters being out of stock. I sadly don't have enough information to speak on exactly what was happening with UK inventory at this time. I'm sorry about your experience with us and that we let you down like this!
You can’t get replacement filters
The water bottle is amazing, keeps water cold all day even when it’s in a hot vehicle by a window. Only thing that lets them down is the supply of filters for these. UK don’t have stock and won’t say when they will. USA has stock but won’t deliver to the UK
10 août 2025
Avis spontané
Réponse de epicwaterfilters.com
So glad you have been enjoying your water bottle! And I'm so sorry about the difficulty we had with our UK distributor during this time not keeping up with having bottle replacement filters in stock. They are a reflection of us, and we should have been more involved in making sure they were on top of keeping our products in stock during this time. We are now very involved with our current UK distributor, but that should have always been the case. Were you able to get your bottle filter soon after this?
Do Not Be Tempted to Buy
Don’t but absolutely rubbish, the bottle arrived pieces missing from the filter so the straw attachment doesn’t fit!!!!
Expensive trash!!!
I actually received a reply 16 months !! later, wow that should tell you everything you need to know
4 juin 2025
Avis spontané
Réponse de epicwaterfilters.com
Hi Steve, can you please elaborate on this? Was the straw gasket missing somehow? Was our customer service able to resolve this for you at the time by, at the bare minimum, sending over the missing part? I'm so, so sorry you had this experience with our products!
Have used Epic jugs and bottles for…
Have used Epic jugs and bottles for years but it’s now becoming increasingly difficult to upkeep these products when living in the UK. Replacement filters don’t always arrive on time (I buy them on subscription) and spare parts are non existent (although readily available in the States it seems). I’m seriously considering moving to a UK supplier for my water filtration needs.
27 mai 2025
Avis spontané
Réponse de epicwaterfilters.com
Hi Suzi, I'm so sorry you had difficulty getting replacement filters in a timely manner through our UK distributor. I hope they were able to resolve this for you. Over time, we have streamlined this and now work much more closely with our UK distributor, as they are a reflection of us and should always have replacement filters in stock and be helpful when it comes to spare parts. I'm sorry for the ways in which we were lacking before, with our UK distributor not keeping up and us not doing more to make sure things were running as they absolutely should have been.
Ordered auto replacement water filters
Ordered auto replacement water filters. I was charged 4/14/2025 but showed it hadn't been shipped. 5/6/2024 still no word nor able to contact either by phone or email.
6 mai 2025
Avis spontané
Réponse de epicwaterfilters.com
Hi, were we able to resolve this for you? I'm so sorry our customer service did not get back to you in a timely manner and that your filter was not shipped when it should have been! I also apologize for the late reply. Trustpilot has just recently gotten on our radar.
As follow-up to my previous review by RICO
As follow-up to my previous review: This was a purchase from Amazon. I returned what I considered the incorrect filters for replacements to match what originally came with my NANO pitcher purchase (black, triangular shaped, NANO). The new replacement ones that I ordered arrived and were still round and grey in color. I finally received a reply to my e-mails to EPIC and was told that they revamped the look of the NANO filters to now being round and grey and would let the next higher-level authority know about the Amazon issue. It would have saved EPIC shipping charges and some aggravation to me (or other) customers had EPIC notified on their website about the change and had Amazon removed the faulty information about this item. Amazon still has the wrong photo and information for the 3-pack EPIC NANO filter. It still (today) depicts a black triangular one, and states that it is battery operated.
I am now using the round grey EPIC NANO filters that came the second time and have to assume they do what they are supposed to. I may bite the bullet and send a sample to be tested to my home county to verify.
21 décembre 2024
Avis spontané
Réponse de epicwaterfilters.com
Hi Rico, I'm glad you did end up getting a reply explaining the reasoning for the change at this time, but again, I greatly apologize for all the confusion that should have been avoided by explaining this from the start. Amazon typically takes some time to review changes to product listings before updating them, but it should have never taken even close to this long for the images and text to be updated. Since we sell largely online, it is so important that our listings show exactly what we are selling. This was a huge failing on our part, and your concerns were beyond valid.
Well water 3x's more contaminated with PFOA & PFOS
Finding out that my well water was three times the legal /allowable standard of PFOA & PFOS, I promptly ordered the Epic Water Nano Gallon Filtration system. I am extremely happy that I made the decision to purchase this product. After 24 years of drinking water from my well (1 gallon/day) I was horrified to see the levels of the forever chemicals I had been consuming. DHEC performed the tests and provided me with a One Drop Pitcher. This however didn't provide the elimination of these forever chemicals. I am so happy to be drinking water knowing these chemicals are reduced by 98.9%. So glad I made this decision.
17 avril 2024
Avis spontané
Réponse de epicwaterfilters.com
I'm so happy you've had such a positive experience with our products. We strive to go above the standard with our contaminant reduction capabilities so our customers can have the clean water they should have. That is quite the story and very alarming to find out about! Thank you for sharing your experience and for your support. 😊
I am not happy about the quality of its replacement filter
I am not happy about the quality of its replacement filter, it takes longer and longer to do the job after 30 days used. Now, it required about 3 hours to filter only 700ml of water. It's useless and waste of money. I won't recommend this product.
17 octobre 2024
Avis spontané
Réponse de epicwaterfilters.com
I'm sorry this was your experience with our products Gloria. We did have some clogging issues with our old filters, mostly due to high sediment in incoming water, but also due to some faulty filters, which should have never been the case. Thankfully, we have greatly improved upon our filters, assembling our pitcher filters in our own facility, largely with U.S. components, with our Nano XP fully made in the USA. This should not have been something you had to deal with in the first place, and our customer service should have resolved this for you with no fuss.
Bad Customer Service
Like others, my filters lasted just 3 and 5 days. I have had several emails from them but they will not replace them because I purchased them online through Amazon and not through their storefront. I live in a relatively remote part of NSW Australia so have to do most of my purchasing on line. They do not care and will not replace them. Thinking of going to a different brand.
15 octobre 2024
Avis spontané
Réponse de epicwaterfilters.com
Hi Judith, did you purchase this through our official Amazon storefront? A filter lasting that long is definitely faulty, and it was completely wrong of us not to have gone to greater lengths to work with our Australian distributor to try to get this resolved properly, as it should have been. How to resolve this through Amazon should have been explained much better by us as well. I'm so sorry this was your experience with us, and I also apologize for the late reply, as we are just getting involved with this review platform.
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