Epower Avis 

I would not recommend EPower based on my experience.
They installed a Zappi charger at my home for my electric vehicle, and it has caused me nothing but problems over the past year. The charger has repeatedly failed to charge my car correctly, despite numerous phone calls and several call-outs to investigate the issue. Each time the problem appears to be fixed, it returns again with the similar faults.
One of my biggest frustrations has been trying to contact EPower. Getting through to someone is incredibly difficult, and when you're dealing with an essential piece of equipment that isn't functioning as it should, that level of customer service is simply not acceptable.
The ongoing issues have caused me a great deal of unnecessary stress and anxiety. I bought the charger expecting a reliable product and good after-sales support, but unfortunately that has not been my experience.
At this stage, I believe EPower should either replace the Zappi charger with a unit that works reliably or remove it altogether and provide a refund so I can have a different charger installed by another company.
Overall, I am extremely disappointed with both the product and the customer service, and based on my experience, I cannot recommend EPower.

I spent most of yesterday on the phone to Patrick Keane trying to sort out a problem with my charger. I must compliment him on dealing with me as I have little knowledge of IT. Even though I got frustrated at times he talked me around. Epower are lucky to have him in their company. He was professional and his patience seemed to have no end. Problem was solved after several hours. Well done Patrick.
Paul Ahern

Very good customer service. Home EV charger failed, no quibble replacement shipped within a week. Delay (2 weeks) in getting contractor to call out and install was frustrating, but ePower service rep tried their best.
Good follow up.
Recommend

I’ve been a customer with Epower for about two years now and I’ve had excellent help and support from them since the beginning. Patrick, in particular, has always gone above and beyond to provide a very professional service. As a result, I’ve recommended Epower to a number of friends and family members

Can I just say that I rang on Tuesday about my zappi and the person that I spoke to was really helpful and on Wednesday a gentleman called Patrick Keane rang me back the following day and sent me an email on solving the problem and he was spot on and I am very grateful thank you so much

A huge thank you to Patrick from the ePower technical support team for his invaluable assistance in reconfiguring my app and Growatt connection. He provided an incredibly prompt reply alongside a detailed, step-by-step solution that resolved the issue immediately. Patrick's technical expertise and efficient communication made the entire troubleshooting process seamless and stress-free. I truly appreciate his stellar support and dedication to delivering a great customer experience!

We had a zappi installed recently by ePower. There some issues with the installation (additional works on our end followed by some technical issues on comission). Epower were excellent. They arranged the necessary upgrade works on our home, and had configuration engineers on site the following days to complete the setup.

Not every install is smooth but good service is how you are treated during the process. EPowers service was excellent, engineers were friendly and accommodating. They all worked together to ensure we got up and running as soon as possible.

I'm very happy with ePowers service and support. I would recommend.

I had a very poor experience with ePower and would not recommend them.

When I signed up through the mobile app, the plan selection process was extremely unclear. I was shown a screen with free and paid options, but there was no confirmation step to choose a plan. It turned out that whichever screen I was on before hitting "Continue" was automatically selected—without any clear indication. Based on other reviews, I'm not the only one this has happened to.

I was charged for the first month immediately. The charging card I ordered was marked as "ordered" in the app but was never delivered—even after several weeks.

I changed my plan to the free one on the same day I registered, but that didn't seem to matter. I still got charged, and the card never arrived.

When I contacted support via the app, I received no response at all. I then called their support number, but the person who answered said she couldn't help me and told me to send an email instead. When I mentioned that I would contact consumer protection, her response was simply "you can do so"—very dismissive and unhelpful.

I sent an email as instructed. I never got a reply, but two days later they processed a refund and removed the charging card from my account. So someone must have seen it, but they never had the courtesy to respond.

I also requested that they close and delete my account under GDPR, but my account is still active and I can still log in. It seems like they don't take customer requests seriously.

Overall, this company feels disorganized and unresponsive. They take your money, don't deliver what they promise, and offer no real support when things go wrong. I would strongly advise others to look elsewhere.

Excellent support service over phone to resolve issues and Patrick was very helpful to me

Very helpfull staff and correct diagnosis. Explained how much it would cost and no hidden charges.
Very professional

I had a top class experience from Epower I had a Zappi from MyEnergy installed under warranty by David Hall (Epower) very effectively & I had an issue with the MyEnergy app after & Patrick (Epower) was more than helpful in getting it sorted for me. Excellent service.

Excellent technical support from Patrick

Bought a Zappi from Epower which worked once to charge the car and then stopped working. I had a WhatsApp video call with Patrick who went through all of the Menus and settings. He was very patient and professional, he kept going until the problem was solved.

Got a Zappi glo fitted on the 4/6/26 being 65 yeas old, im not very tech minded to say the least.
Had a issue with the app and getting two extra swipe cards working ,which were delivered from the uk the day after my instalation, my fault they came late.
I phoned support and got through to Patrick, I can honestly say he is the most helpful and professional guy I have ever delt with, he went way above and beyond his pay scale to help me ,
He also got one of the Instalation electricians John to call over to me that was in the area of Kildare,
who installed the Zappi the day before, a nice guy to deal with also named John.
Everting was sorted in no time .
Patrick is a true ambassador for epower

I would have no hesitation in recommending epower to anyone.
Thanks to Patrick and all the helpful staff.

Terry ,
kildare

Communication is very poor with this company. I have emailed and rang numerous times looking for a key fob and I have been told it is in the post. This is ongoing since March!

I have a Zappi that broke recently. When I contacted the company I was put through to Patrick Keane. From the first contact he owned the problem and looked after me, guiding me how to get the replacement and arranging the fitting. He contacted me throughout and never dropped the ball. I wouldn’t hesitate to use him again.

Disappointing that two Zappi chargers didn’t work properly and that when originally installed I wasn’t advised that the Harvi could be too far from the unit.
Having said that Patrick Keane was most helpful and informative when trying to resolve the problem and I found Derek to be very good when fitting the new unit.

I had a great experience dealing with Malavika in EPower. She was professional, friendly, and extremely helpful throughout the process. She followed up on any issues promptly and kept me updated every step of the way. Excellent customer service and a real credit to the company. Thank you again for all your help.

Patrick is exceptional at what he does and an absolute pleasure to deal with. Nothing is ever too much trouble and his responsiveness, professionalism and customer focus are genuinely outstanding. He consistently goes above and beyond to ensure everything is handled quickly and efficiently, no matter how big or small the ask. It is rare to come across someone so reliable, knowledgeable and easy to work with. I would have no hesitation whatsoever in recommending Patrick and the team at Epower.

The team at Epower were very helpful with my EV charger installation. A very supportive team that followed up promptly and made sure everything was working. Could not have been more helpful.