Equipo.co.nz Avis 

I have ordered from Equipo in the past and they were excellent. Not anymore! My order never arrived. Got lost before it was picked up by the courier. They then told me it was out of stock, but would send my order as soon as it was back in stock. Checked website, it’s in stock. Still nothing. Emailed, left phone messages, tried bot. No response.
Finally someone got in touch after I posted 1 star review on their website. Funnily enough that review is not showing on their website.

Update: Item was ordered 9 February and finally delivered 4 March.

Great service from beginning to end. I would not hesitate to recommend to others.

Ordered two straps, one was missing half a pin, so couldn't use that one 😔

Amazing customer service!!
I accidentally ordered the wrong size, there was absolutely no issues in replacing them.
Great communication throughout

Excellent delivery, received the next day, beyond my expectation. very good communication and very happy

Items are fine but delivery is not as quick as expectedz website says it comes straight from depot in Sydney. After it’s is sent from NZ

Absolutely faultless service and product !
Answered my inquiry promptly and adviced me on the product I needed, fab value for money and arrived the next day !! Will definitely be using again - thanks team

I received an incorrect order and have left message after message with absolutely no response back.
I feel ripped off and want some sort of customer service from them, so far NONE.
My advice is don't deal with them.

Quality of products aren't that great, 2 out of my 3 straps have broken. And when trying to use their returns/exchanges portal it just takes u to a blank screen.

The first watch band never even left the depot. When I emailed and asked it hadn’t been tracked properly so they sent out another. It arrived and does not fit the watch face I ordered it for. It’s not as pictured and it’s cheap and feels as though it would break after one use. I have emailed multiple times asking for a refund and return address with no reply. Terrible company to deal with

Super fast delivery of my Fitbit charger (as fast as they advertised!) Really that was what was important. Reasonable price too!
So I'll use these guys again - thanks

Pretty good for the price and sent very quickly.

my order did not reach i was waiting now for 3 months since my order is supposed to arrive and nothing is here whenever i send a message to them they never reply i tried sending a lot of tickets they will never reply

Edit: they replied and refunded the order seems like the shipping company returned the order for some reason will adjust the rating from one star to 2 just because the refund they still need to reply faster coz it took too long for an answer 3 months ...

I was kept informed every step of the way from when my payment was accepted to when the product was picked and in the hands of the courier to when it would be delivered . I’m very happy with my purchase.

Delivery was very fast. The web page was easy to navigate.

I bought a strap and it wasn't clearly labelled that the pins were in the bag. They told me customers often miss them as they are in a small bag and by that stage I'd already thrown them out making the $35 strap worthless. They responded quickly but didn't offer alternative pins and there was no instructions with the strap. As its something they said people often experience they need to improve their after care service.

I've ordered the wrong straps. Emailed them, got a return number the next day... Returned the goods. Then couldn't get hold of them via email or phone but eventually over FB messenger regarding my new straps. They were excellent. Recived new straps the next day. Very professional and helpful... Straps are excellent quality. The whole family wears Equipo straps.

Fantastic delivery time. Ordered on a Wednesday morning, delivered by lunchtime on Thursday. Just hope the strap lasts longer than the last one.

I ordered a battery charger on line on Monday and it arrived on Thursday. Great Service - I definitely recommend this site. At a great price as well.