Erus Energy Avis 3

Think twice before signing a contract with this company. They have something in the fine print that says you owe them $4000 if you cancel the contract after 3 days. I had to cancel mine because they misquoted the output of the panels vs my actual need for my house, but they drug me through court and I ended up paying that penalty anyway

Erus energy destroyed two fuses and a transformer when turning off and on my power, including a ceiling fan. The repairman from Erus took two weeks just to figure out what was wrong with my ceiling fan telling me constantly “I don’t know.” Soon after I notice that my A/C is having issues.

The repairman did not even look at the HVAC system when I first mentioned the issues to him and said to me that he even is having HVAC issues himself and doesn’t know what’s wrong with it. Yet he told his company confidently that they were not responsible for the damages.

Erus energy told me that it wasn’t physically possible for the power surge that they created to cause damage to my HVAC. Yet, one can simply google it and there are several articles that will state otherwise.

Not to mention the written statements by those that repaired my HVAC stating that that was what caused the issues.

It has been about 3 months since of calling and waiting.

After three months Erus Energy agreed to pay me half of what I had to pay to get my HVAC repaired “just to be nice” BUT only if I sign away liability.

I have just been constantly insulted the entire time. Not to mention that they decided to attach their box RIGHT NEXT TO A WINDOW…It looks awful and it will be harder to sell my home like this one day.

I have told Erus Energy that, to be fair, if they pay me the $900 that they owe me for getting my HVAC repaired And move the box, then I will take off this negative review and call it a day.

Poor customer service once panels were installed and they were paid. My system, 25 panels, was installed the beginning of November but not turned on until January. Tried to have the system turned on in December but it failed inspection and no tech was on site to resolve the issue. Once the system was turned on, I was just another person. No instructions on how to reset anything. Not treated like a paying customer. I received information to monitor the system by email. The system was online for 1 day and that's it. I called Erus Energy for answers to some questions. I was told to read the instructions on getting it back online, because if they had to send someone out they would charge me a service fee. Really? A service fee? Well I could not follow the steps because there was no power to the system. I called Erus again and was told they created a work order and someone would call me. I never received a call until day 8. The electric company came to my house, on day 6 of the system being offline, to find out why they were not getting a signal. They showed me what was going on and how to correct it. Why did Erus Energy not take a minute of their time and tell me where to find everything I needed to get power to the system? I am not happy with this company's customer service, or should I say they have no customer service. They were great until the installation was complete. After that I felt I was just an annoyance to them. Especially this last week trying to learn my system and how to monitor/maintain it.