we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
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Lisez les avis des autres
What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Voir plus
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and poli... Voir plus
Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
À propos de l'entreprise
Écrit par l'entreprise
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Coordonnées de contact
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, Royaume-Uni
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4,7
Excellent
369 avis
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excellent service would use again
22 novembre 2022
Faulty hot tub - Rubbish customer service AVOID!!
Faulty hot tub - 2nd time the plug has now melted where the fuse is. Escape hot tubs refusing to help and accept responsibility. Correct 13amp socket fitted on advice of Escape Hot tubs they are now claiming that's the issue, and changing their mind with what they are saying each email I receive. I have had 3 separate independent electricians come and tell me the same thing that its the plug and the tub is pulling too much power but yet they are trying to charge me for a call out and parts even though its under warranty and less than 6 months for them to lie to my face and say its the socket. I wanted it safety checking with all this in mind. I'm not one to leave a review but I have had no choice this time, tried to sort out but company refused. AVOID!
20 décembre 2022
Avis spontané
Réponse de Escape Hot Tubs
Hi Gemma, i'm sorry you've felt the need to leave this review in less than 48 hours after your request for assistance.
We've tried to be as informative and as helpful as possible in the explanation that the circuit you currently have your hot tub running off isn't dedicated and therefore could deem to be unfit for purpose.
Your hot tub will draw a maximum of 10.2A when in operation (2kW heater on/two-speed pump on low - circulation).
The documents we issued to you upon your request to buy goods from us stated that the hot tubs supply must be dedicated and come directly from the main fuse board and must not be shared with any other socket(s). (This can cause an overload on the circuit when other appliances are in use and the total circuit draws more than is available to it via the breaker in the main distribution board).
Upon our visit, it was found that the circuit was in fact shared and spurred off a socket from your living room. It was verbally agreed with your partner on our visit that it would be changed to meet the requirements set out in our initial documents supplied and your hot tub guarantee.
We've requested the information of the 3 electricians you have used to get the exact details of the circuit you have installed, as you believe the circuit is in fact dedicated although it was found not to be on our visit. We also recommended on our initial visit that the outdoor socket you had already installed shouldn't ideally be situated so close to the ground (100mm) and should ideally be 500mm or higher to avoid the dangers of flooding etc.
Because of the evidence provided to us and from our initial visit, unfortunately your claim doesn't fall under what's covered by your guarantee and an initial charge is required for us to attend.
If the hot tub was deemed to be faulty on our attendance, we would of course refund the initial call-out fee, in full, and carry out any work that falls under the manufacture's guarantee.
We really want to help get this rectified for you Gemma, if you can call the office on 01909 319009, we can still squeeze you in for a visit before Christmas.
Best regards,
Ryan
Hot tub installation
Had my hot tub installed last week and was very pleased with the professionalism of the work, escape hot tubs, and the politeness of their employees
2 décembre 2022
Avis spontané
Outstanding
Very happy with our hot tub and outstanding service from Escape Hot Tubs. Matt came to install and the process was very easy, even helping me set up the hose 🤣 There was a slight noise issue, and Matt returned quickly to deal with it. Credit also to Sue who got us all booked in and everything went smoothly. We absolutely love it and are so happy!
17 novembre 2022
Avis spontané
Helpful from start to installation
Helpful from start to installation. Worked around my timelines. No pressure. Explained everything in layman’s terms and made the whole experience easy. I’ll be in for supplies soon Thankyou
3 novembre 2022
Avis spontané
Great service from start to finish
Great service from start to finish. Very helpful showroom staff, dealing with all my questions, messages and emails in a very professional manner and in quick time. On the delivery Matt and Carl were excellent, very helpful and made the installation quick and simple. I would definitely use again or recommend to anyone. Excellent service.
11 octobre 2022
Avis spontané
Thankyou the excellent service…
Thankyou the excellent service throughout. From ordering to fitting it's been a pleasure to start my hot tub experience with Escape Hot Tubs. All fitted in the day. Thankyou Sue and all the guys there for their excellent work.
7 octobre 2022
Avis spontané
2nd year service done today
2nd year service done today . Excellent service and advice given
14 octobre 2022
Avis spontané
Top class service and after care!!
We are so pleased that we purchased our tub from Escape and would recommend them to anyone! From the minute we walked into the store we felt at ease. There was no pressure, we was able to take our time, able to sit in different tubs to see which suited us best - all whilst feeling we could ask endless questions answered by the lovely Sue that works there. Sue and Chris were so helpful and nothing was too much. The tub is outstanding and we are so happy with our purchase. Delivery was super quick, our property was respected and the gent who delivered and set up with Chris was brilliant. Even weeks after delivery we are able to message Escape with any questions/uncertainties which we have regarding chemicals and running the tub. Overall brilliant company and super happy customers. Thank you!
30 septembre 2022
Avis spontané
Yearly service
Matt came to service our hot tub today. Thoroughly explained everything he was doing and the speed at which he did was fantastic. Thanks Matt for doing such a good job!
7 septembre 2022
Avis spontané
Matt did a fantastic Service on my hot…
Matt did a fantastic Service on my hot tub today was very polite and didn’t even take a cup of tea off me, thanks escape Hot tubs x
31 août 2022
Avis spontané
Very helpful from start to finish.
Escape hot tubs were very helpful throughout everything including what was required for installation. The installation was easy and they explained everything. Also the after sales was good as they made sure everything was to our liking and if we needed any further help to just ring
19 août 2022
Avis spontané
Cannot Fault Escape Hot Tubs
Had our Hot Tub for just under a year and our first service to maintain the warranty was carried out today.
In addition to the service, we opted to also have the Kingspan insulation added.
The work was all carried out by Matt who was both professional and friendly.
The tub looks great and hopefully will be back up to temp for a little dip tonight.
5 août 2022
Avis spontané
Hot tub service
Carl came to service our hot tub for the first time, very friendly and helpful and a nice clean hot tub! Thanks!
21 juillet 2022
Avis spontané
Absolute Perfection
On one of the hottest days of the year 2022, the team from Escape Hot Tubs completed our installation today to absolute perfection. From order to delivery in three days..
What more is there to say!
19 juillet 2022
Avis spontané
Karl came to do repairs
Karl came to do repairs. Very accommodating, hoping to be able to use the tub in thr next 48 hours or so.
4 juillet 2022
Avis spontané
Fantastic company
Fantastic company. Fantastic product. Delivered within the time said.
4 juillet 2022
Great seller
Great seller, I did have an issue which was rectified quickly. I will use again.
30 juin 2022
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