we have used Escape for all of our hot tub needs recently, service, part replacement and just advice. the customer service is excellent, I would highly recommend them
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
What a fantastic business. Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary. No pushy sales, they help you find... Voir plus
Always the best, knowledge through to aftercare is second to none. Great guys, owners, showroom and installers/technicians. Would recommend and will return when ready for new
Very knowledgeable sales team, no questions left unanswered, always on hand for info and advice. No pressure salespeople when looking at product. Great installation team. Clearly well trained and poli... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Escape Hot Tubs, we pride ourselves on being more than just a hot tub and swim spa retailer – we are your trusted partner in creating the ultimate outdoor living experience. With years of experience in the industry, we combine expert knowledge, premium products, and exceptional customer service to ensure every customer enjoys a seamless journey from purchase to relaxation. Whether you’re looking for a luxury Platinum Spas hot tub, a state-of-the-art Jacuzzi® swim spa, or accessories to enhance your outdoor wellness space, we provide a carefully curated range of products designed for quality, durability, and ease of use. Our team is passionate about helping families, first-time spa owners, and seasoned spa enthusiasts find the perfect solution tailored to their lifestyle and space. What sets us apart is our dedication to service. From the moment you enquire, our knowledgeable staff guide you through product selection, financing options, and delivery planning. Our trained engineers handle delivery and installation with precision, including electrical setup, filling, and full commissioning, so you can start enjoying your spa immediately without any hassle. We also offer ongoing support and maintenance advice, helping you keep your spa performing at its best for years to come. Customer satisfaction is at the heart of everything we do. We go above and beyond to provide transparent communication, reliable service, and honest advice – whether it’s recommending the right model, explaining our extended warranty plans like the All-in-1 Plan, or assisting with routine maintenance. Our goal is to make owning a spa as simple, enjoyable, and rewarding as possible. At Escape Hot Tubs, we don’t just sell hot tubs – we create spaces for relaxation, family bonding, and stress-free enjoyment. Every product is backed by quality, and every customer is treated like a valued member of our community. Experience the difference with Escape Hot Tubs – where expertise meets comfort, and luxury becomes part of your everyday life.
Coordonnées de contact
Unit 15 & 16 Spinella Road, S80 3GP, Worksop, Royaume-Uni
- 01909 319009
- sales@escapehottubs.co.uk
- escapehottubs.co.uk
4,7
Excellent
368 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 66 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Annual Service
Over the last 2 year i have had a problem getting the tub to heat up after the winter. Each time the engineer has turned up done a service and the tub had fired up. Always friendly with helpful tips
3 juillet 2025
New what they were doing find it quite…
New what they were doing find it quite expensive but they fixed the problem
30 juin 2025
Very happy with the service the men…
Very happy with the service the men came out the next day to fix my hot tub parts were ordered quickly
It’s now running great
7 juin 2025
A quality honest company that are so…
A quality honest company that are so passionate in what they do echoed with my neighbour. Competitive prices, quick service and updates.
29 mai 2025
Full service
Excellent service
Excellent value
Staff very friendly
Very knowledgable about product and very helpful especially salesman billy
6 mai 2025
I had a planned annual hot tub service…
I had a planned annual hot tub service with Billy who was absolutely amazing. Billy was polite, knowledgeable, helpful and went above and beyond to inform me what he was doing and why. Billy was respectful of my property and left my hot tub area clean and tidy . In addition , fixed and advised me about a pressure washer whilst he was there and for that I’m thankful. Billy is an asset to the company and look forward to seeing him for my next service. Thank you .
7 mai 2025
Avis spontané
Great service
This company installed my hot tub. Had a leak recently the they came out straight away. Always on hand when needing to ask questions and getting an answer. Would definitely recommend
11 avril 2025
Avis spontané
Helpful and informative technician
Helpful, polite and informative technician. Shared a lot of knowledge and best practice.
24 avril 2025
We bought our hot tub from escape and…
We bought our hot tub from escape and we’ve had a few teething problems. Having been hot tub owners before we knew something wasn’t right. Needless to say Chris and the guys have gone above and beyond to help us listening to our whims. We would recommend Escape and Chris a pleasure to deal with. Make sure you have plenty of tea and biscuits as they love a brew!
28 mars 2025
Great service and great knowledge to be…
Great service and great knowledge to be able to advice on hot tub care
3 avril 2025
Good service
Great company to deal with. Purchase of hot tub a year ago went well and have just had an annual service which was thorough. Good customer service whenever you visit the store. Would highly recommend.
25 mars 2025
would recommend
Very friendly and informative. Came out on time, would definitely recommend.
26 février 2025
What a fantastic business.
What a fantastic business.
Massive thanks to the team at Escape, from purchase to our first service every interaction with them has been nothing but exemplary.
No pushy sales, they help you find exactly what you want and need, from the tub itself, to chemicals to filter replacements - knowledgeable and friendly.
Always recommending these guys to family and friends... So they stop coming around to mine mainly LOL.
26 février 2025
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.