It was quite confusing. I received an email invoice for renewal (though this has previously been arranged through my computer company). I paid it. Then I get a message from Chillisoft New Zealand. The... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Had downloaded accidentally a virus that kept every tenth of a second fire up a dodgy Web site. Eset software blocked the Web sites being opened. Took helpful and knowledgeable support staff reviewin... Voir plus
L'entreprise a répondu
SAFE and SOUND I have employed eset security service for several years now to our computers. Both our computers are functioning normally which indicates to me a plague free operation. By compari... Voir plus
L'entreprise a répondu
The best thing about ESET is I don't need to do anything. I pay the annual fee, they work their magic behind the scenes, and I'm confident they're fighting off all the scammers coming my way.
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
ESET is a global digital security company whose award-winning technology secures over one billion internet users and hundreds of thousands of businesses. We offer next-gen solutions that safeguard all aspects of the digital experience: privacy, identity, and device protection. With over 30 years of technology-driven innovation, we secure your digital life across all major operating systems and devices—from PCs, laptops, and smartphones to smart TVs and IoT devices. We adopt an unmatched, prevention-first approach to technology. Grounded in science, our solutions marry artificial intelligence and human expertise. Combined with multilayered security technology and live cloud protection, they proactively and reactively defend against modern cyber threats: malware, data breaches, ransomware, spyware, and more. With real-time protection, we don’t just stop breaches—we prevent them. ESET is dedicated to technology that is easy to use and light on resources, allowing you to work, bank, browse, and entertain without hassle. Our solutions are managed via ESET HOME—the complete security management platform—where users can effortlessly monitor, renew, upgrade, update, and share subscriptions. ESET houses 13 Research & Development centers worldwide and operates in 195 countries. We offer comprehensive local support in a wide range of languages across 37 (out of 38) time zones. In a world where technology enables progress, choose ESET for your home.
Award-winning cybersecurity technology
Écrit par l'entreprise
- Cybersecurity Made in Europe
- ESET is one of the first Europe-based IT security companies to be awarded the ‘Cybersecurity Made in Europe’ label by the European Cyber Security Organization (ECSO). The seal of approval underscores the quality and values of European security vendors that meet the criteria.
Money Back Guarantee
We offer a 30 day money back guarantee.
If you are not 100% satisfied with your ESET experience we offer a 30 day money back guarantee. As an active ESET user you also get access to our free UK-based customer service and technical support departments: there are no hidden fees, provided you have an active licence. Any questions just call us on 1300 084 040 (Mon - Fri, 09:00 - 17:30).
Coordonnées de contact
L20, 111 Pacific Highway, 2060, North Sydney, Australie
- 1300 084 040
- au.office@eset.com
- eset.com.au
4,4
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Easy and reasonable pricing
2 mars 2026
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that you found our pricing easy and reasonable. Thank you for your positive feedback; we appreciate it greatly.
AI assistance useless
I downloaded the virus protector but can't activate it.
AI answers questions I Havnt asked so it was useless.
2 février 2026
Réponse de ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
Réponse de ESET Software Australia | Digital Security Solutions
We're so glad our instructions were helpful and easy for you to follow! Thank you for your feedback.
i am unable to check my number of…
i am unable to check my number of devices from my desktop....i have gone back to the original email and now trying to add 2 more devices and so far having had any success....
8 mars 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
easy to use and good protection
It has been easy to conect to and you seem to be a good job
7 mars 2026
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that connecting was easy and that you're satisfied with our work. Thank you for your positive feedback!
I have always found Eset to be the best…
I have always found Eset to be the best security. I and family members have used Eset since 2009 on different computers with business and personal devices.
4 mars 2026
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that you and your family have had such a positive experience with our security solutions since 2009. Thank you for your long-term support and trust in our products for both business and personal use.
NOT HAPPY
I PAID A 2 YEAR SUBSCRIPTION ON 27/12/25 AT A COST OF $135.98 FOR ESET PROTECTION.. YOU KEEP TELLING ME MY FREE TRIAL HAS EXPIRED & I AM NOT PROTECTED wtf !!
27 février 2026
Réponse de ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
just when you thought nothing could be as better as VET ANTI VIRUS
For ease of setting up,the anti viral program is one to bank on!
I had found that in the past, Eset was similar to VET, as it picked up anything with ease. I stopped using Eset when they had gotten too big and had forgotten the most important rule in business: your everyday consumer is just as important as the bigger contracts, so I left them, as their customer service had become very poor and sloppy.
I have only just rejoined, and so far, they haven't let me down
27 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We appreciate you sharing your experience! We're happy to hear that the setup was easy. We value all our customers and regret that our service didn't meet your expectations in the past. We're glad things are going well now. Thanks for rejoining us!
Easy and reasonable price
Easy and reasonable price. Good protection. Worth the money
27 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that our product offers great protection at a reasonable price. Thank you for your positive feedback; we appreciate it!
Eset is very thorough and picks up…
Eset is very thorough and picks up things others miss
25 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that our product is so thorough for you. Thank you for your positive feedback; we appreciate it.
Not Happy
I have been using ESET for over 10 years, when I came to renewing my subscription I was attempting to do it on the day it was due and I was not given my discount and was forced to pay a higher rate. I will consider not renewing next time.
18 janvier 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
There is no facility to edit my…
There is no facility to edit my personal details eg. phone no, address etc
24 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We appreciate your feedback. We are sorry that you are experiencing difficulty updating your personal details. We will review this process.
POOR Possible ILLEGAL OPTIONS
As a RESEELLER for my Client .. I cannot Rollback to the original product Eset Home Security Essentials. I also cannot remove this subscription. As we have an alternative sub.
I can turn Auto-Renew OFF on this landing page.
However, if I subsequently login to my recent ESET HOME client account it shows Auto-Renew as "ON" and I also CANNOT turn it OFF from There !
24 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
i purchased aditional subscription for…
i purchased aditional subscription for a new computor and for my new phone . but have not been able to load either. when it comes up for renewal i will decline all thanks for nothing.
1 décembre 2025
Réponse de ESET Software Australia | Digital Security Solutions
Thank you for your review, we apologize for any inconvenience this may have caused. A member of our Technical Support team will contact you to assist. Should you have any further queries, please do not hesitate to contact Customer Services on 1300 084 040 (option 2) Monday–Friday, 09:00–17:30, and a team member will be more than happy to assist you.
Thank you.
Product is great.
Product is great.
After installing my first version many years ago, I never had a problem with viruses, despite coming from many ways.
23 février 2025
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that our product has consistently protected you from viruses over the years. Thank you for sharing your positive experience with us!
I'm not up with all the jargon and…
I'm not up with all the jargon and latest info and find it difficult to decide what I should be using or not using. Have no idea about TrustPilot
14 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We appreciate your feedback and the time you took to share it. We recognize it can be challenging to stay informed with the latest information. We'll consider how we can make things clearer.
Easy to extend my membership
Easy to extend my membership. Been safe from any problems.
31 janvier 2026
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that extending your membership was easy! We appreciate your feedback and are glad you feel secure.
I was put on to eset by friend that is…
I was put on to eset by friend that is right up with his tech, I’d used a few other protection programs before and ended up with all sorts of problems made the change to eset and I haven’t looked back and haven’t had a problem since making the change even when I’ve had little problems and needed to call the company they have given great advice and got ontop of the issues quickly and effectively it’s now 2026 and my computers have been hassle free since 2011
21 novembre 2025
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that our product has provided you with hassle-free computer use since 2011! It's great to know that our support team has been helpful and effective in resolving any issues. Thank you for sharing your positive experience!
Installing ESET on my iMac M4 is… tortuous.
Installing ESET on my iMac M4 is tortuous.
Even now, I am not sure whether I am protected or not.
I wish there was some way to test whether ESET is working.
17 février 2026
Avis spontané
Réponse de ESET Software Australia | Digital Security Solutions
We're sorry the installation on your iMac M4 was difficult. We value your feedback and will review the process to improve it. There are resources available to verify protection.
Réponse de ESET Software Australia | Digital Security Solutions
We're happy to hear that the installation was smooth and that it works well for you. Thank you for your positive feedback!
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