Essex and Suffolk Water Avis 

Excellent service from the first phone call to the lads doing the work. All polite, friendly and left the pavement cleaner than when they arrived. I called with an issue and within 24 hours it was dealt with. Also they decided to replace the stopcocks externally to future proof the job. Thank you 👍

Quick to respond to my water pressure problem, Young Man came on time, he was very polite & well mannered.

Had problem with our stop cock phoned Essex and Suffolk water a engineer came out when they promised and explained everything to us excellent service

Brilliant service by fantastic staff! I reported a problem with our stop cock and it was resolved so quickly and easily. Thank you!

After a fault was reported with our water main, Essex & Suffolk Water organised a replacement. The price was competitive and all works completed in a professional and speedy manner. Very satisfied with tge service provided.

It was very good to have helpful efficient people on the phone. Who knew what to do and then the same efficient staff came out when they said they would and got the job done kind considerate efficient and friendly
10 out 10 all the way

We noticed a water leak outside our house near the meter after a van had driven on the verge. Reported it on line and 24hrs later it was checked and the next day the guys came to repair it. Everyone on site was polite and helpful an excellent service from start to finish.

I reported a water leak in the road on Saturday, first Monday morning, an engineer was looking into the problem, and phoned to give me an update. Tuesday first thing, the road was dug up and the leak sorted. Great service.

We needed to turn the water supply off to the house whilst bathroom work was taking place but hadn't got a clue where the outside stopcock was of if it even worked. One call to ESS Water and , after speaking to a really helpful guy (Dan) an Engineer (Greg I think it was) was on site within a day or so and located it, cleaned it up and tested it was working. He called whilst he was en-route to let me know his ETA and was really polite and helpful.

I had a problem with my main valve on the path into my house I contacted Suffolk water they got someone out that day he checked what was wrong and got a team down to do the repair the following day everyone I had contact with where polite and very help I had an excellent service.

As a disabled customer l often find l
get left and it takes 2/3 times of asking for help, until l do. But from the first phone call, l got help the very next day and at the time that was stated. Nothing was to much trouble, very happy with
the service.

UPDATE 26th January - Essex and Suffolk Water contacted me within a week of my complaint in order to rectify the problem. They were very apologetic and the person dealing with the complaint was very helpful. I appreciate the timeliness and the help of those involved in customer services.

Just received a bill from Anglian Water for our sewage. It is enormous. Apparently because Essex and Suffolk Water did not read our meter for three years and estimated, they finally read it last January 2021 and only now a year later have adjusted the readings. Which means we are now stuck with an enormous bill! Shocking service. Why did they not read it it for 3 years when it is completely accessible at the front of our property and then when you do take a reading knowing it was wrong then take a further year to notify Anglian Water. I will be contacting Ofwat.

We telephoned about a leak outside our neighbours house and within 24hrs somebody was examining it and in the next 24hrs it was repaired
Excellent service, couldn't be better

E&S we’re able to answer my question regarding installed water meter in 2007 - I was not expecting them to have the answer - very pleased!

I found Essex and Suffolk water very professional and most of all Essex and Suffolk water always answered the phone or called me back .

Customer Service wait time is worst
If you already have a problem and to reach them you have to wait one hour. Imagine, what you are going through and they will never understand. This isn't good for a professionally managed company

Reported a leak in the street. Very easy to do. They kept me informed all the way though about what was happening. Very very good service.

There was a leak showing because water was ‘flowing’ through the tarmac but when it was excavated down to the main nothing. One of the team said he heard (?) water bubbling about 5 meters further up the road and so another hole was excavated to show the holes in the water main! The problem of finding where the leak was, was because the original road surface was concrete which had been overlaid with tarmac and the water was coming up through a join in the concrete some distance from the actual leak!
The team were very, very helpful and explained what was going on and how they would sort the problem out!
⭐️⭐️⭐️⭐️⭐️

The staff was really helpful and patient as well as efficient.
The phone service was straight forward and I was amazied at how little a wait I had to queue for.
The engineers who came were really nice and helpful and went beyond the scope of the job to help me.
It was easy and straight forward to book an appointment.