Essex and Suffolk Water Avis 

It was very easy to contact essex water using their twitter account. Booking an engineer to replace our main stopcock was done very efficiently

From answering my initial call to the chap who came to our house everything was was dealt with very efficiently . Made to feel at ease with everything as if they said they were going to do something they did it . What a pleasant change Thank you

Finally got round to reporting a leak I walk past once a week in the road- all fixed within four days. Really fast. E & S kept me informed all the way and now in out critically dry county there’s a bit more water to go round.

1st class service after cloudy water issue

Water main replacement.
Workers doing the work were very polite and professional, at the end of each working day work area was cleaned and made safe, after completion of all the work, everything was put back as it was, overall I was very satisfied

Had issue with seized stop cock in the house so needed Essex & Suffolk to locate external stop cock. Easy to reach customer support, booked engineer who arrived next day with courtesy call to pin point ETA. Located stop cock so helped builders keep bathroom refurb on track - really efficient !!!

Always helpful and sort out any issue’s promptly. Just wish the water was a bit softer lolz 😂

Phoned to report a leak and the response was very prompt. A rep turned up within 2 hours and reported back to us with the plan of action. The repair was duly carried out with the minimum of fuss and on time.
Excellent service, well done Essex & Suffolk Water.

Contacted the Leaky Loos team as water was running continouosly after flushing. A plumber came and fixed it, including replacement part COMPLETELY FREE.

Message left from ESW regarding supply interruptions. Telephoned helpline. Prompt answer, straightforward direction to personable, knowledgeable lady who gave an explanation and directions on how to check my water quality whilst she stayed on the line. Reassuring to receive immediate response.

Had a problem with mains water pressure, the person on the phone asked me to turn my internal stopcock on and off to see if there was a partial blockage but it was seized , also the outside stopcock at the end of the driveway was covered with soil so couldn’t be operated, She said she would send someone out the next day to assess the situation, and on time he arrived, cleaned out the soil and got the stopcock to turn but said it would need replacing, the next day two engineers came, again on time, and fitted a new stopcock which means I can now replace the internal stopcock, problem solved. Well done AnglianWater. Thank you.

I would give no stars if possible. This company are the worst . I get text messages inviting me to pay if few days late constant letters through the door for a payment also reminding me , even though I never fell behind. Harrashing disgusting company

I needed the water turned off from the stop cock in the road to enable a plumber to move some pipe work in the kitchen. The stop cock in the rd wasn't working properly, just spinning, so we were unable to turn it off.

Spoke to Mary on the telephone she was extremely helpful, professional and knowledgeable. She managed to get an engineer out within the hour, amazing service, I was really impressed. In the end I had two vans and two engineers (didn't get their names) they did a brilliant job, I can't thank you all enough, really impressed.

Absolutely incredible service. A leak, coming up through the road outside my house, repaired within hours on a SUNDAY Quite a big job and required several technicians.
Since I have experienced issues with water pressure from my hot tap and Essex and Suffolk water are sending a plumber to find out what the issue is. I know that by rights they are not obligated to do this.
All of their staff both in the office and on the ground have been absolutely A+. I cannot fault them. And ……. you are actually able to ring them on their mobile numbers and get straight through. None of this ‘computer says no’ nonsense.

We've now had a few visits from the company that have been prompt with problems honestly explained and not once have we been fobbed off to have to find out everything for ourselves as seems common these days.

Man came from Essex & Suffolk water to check quality of water, explained everything very clearly.

As a property manager we have had many occasion to call on Essex and Suffolk and their service is always fantastic. The staff are knowledgeable, friendly and helpful, a rare thing nowadays unfortunately.

Absolutely great response from the person who answered my phone n to the person who repaired my pipe leak 10 out of 10 excellent work well done Essex n Suffolk 👍

Engineer was informative and gave extremely helpful advice - impressed

I am moving and the buyers solicitor wanted odd information about water pipes. Initially the lady i spoke to was warm and friendly and I found her customer service to be very helpful! She listened to my dilemma and this showed when she went over and above to solve my issues! When the engineer came to my house (literally the next day) he again was super helpful and showed his expertise when helping me in a very professional and friendly way! All in all a really great positive experience with Essex and Suffolk water!