When asking for bank details there is no box for the actual bank name, only the BSB. I could not find where, after signing the return, I could print a paper copy of the return
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Lisez les avis des autres
Easy way to do tax it's mostly calculated for you. Have used this service previously and return year after year because it is simple to navigate
L'entreprise a répondu
Being unemployed my tax returns are simple. Etax has everything set up to streamline everything. If you have any inquiries, tax agen /accountant will review all the information and ask you questions i... Voir plus
L'entreprise a répondu
I have used etax for a few years, it is a trust worthy service, professional, online accountants step me through any issues. I have both my young adult sons using this service. We are able to lodge ou... Voir plus
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À propos de l'entreprise
- Conseiller fiscal
- aussi dans
- Logiciel de préparation de déclaration des taxes
- Service de préparation des déclarations fiscales
À propos de Etax
Écrit par l'entreprise
Etax is Australia's favourite online tax agent, since 1998.
Thank you to everyone who sends us helpful reviews and feedback. Etax customer reviews and surveys help us to upgrade our service and website every year, so everyone can get a better experience with their tax return each year.
If you have specific concerns or questions, please connect with our accountants by phone or live chat. To protect your privacy, we can't discuss your private tax matters on a public review website.
Etax Accountants, found at Etax.com.au, is a registered tax agent practice and is recognised by the ATO as a Key Tax Agent.
Etax is 100% Australian. We hire and train hundreds of accountants every year. Our client support accountants are all degree-qualified and most of us work at our head office in beautiful Brisbane.
TPB Tax Agent Registration #69399005 Etax maintains ISO 9001 Quality Systems certification and ISO 27001 Information Security Management Systems certification.
Thanks for your review of Etax
Écrit par l'entreprise
- Etax is making tax easier for Australians...
- The Etax online tax return service includes the easy-to-use online tax return, plus help resources and live accountants' support by phone and online. After you enter your details and sign your return online, qualified accountants will review your return - checking for any problems and also looking for ways to improve your tax refund. In Australia, 73 per cent of taxpayers use a tax agent to do their taxes, rather than going it alone with the ATO. Etax offers online convenience with friendly tax agent support and accountants who are on your side, helping you avoid any ATO troubles.
Coordonnées de contact
4,5
Excellent
3 k avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
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Easy to use
Easy to use. They come back to you if there are any questions they need answered. The whole process is simple.
2 août 2026
Avis spontané
Réponse de Etax
Hi Lee-Ann, thanks for the kind review! We're glad you found our service simple to work through and we can't wait to help you again soon!
Screwed up my return.
I was making great money and paying a small fortune in tax so I didn't question my hefty return. Accountant screwed up my return and I have to pay $1700 back. When I contacted them about it they didn't even acknowledge or apologise for their mistake.
31 juillet 2026
Avis spontané
Réponse de Etax
Hi Anthony,
We're sorry to hear about the change in your refund amount and we completely understand how frustrating that must have been.
As soon as we received your review, one of our senior accountants tried to reach you personally to explain what happened and address your concerns. As they weren't able to get you on the phone for long, they sent you a comprehensive email on Monday outlining the changes the ATO made to your return months after lodgement and why.
We'd really appreciate it if you could take a moment to read through that email and reply with any questions. We're confident it will help clarify things and we're happy to discuss further over the phone or via feedback@etax.com.au.
Once again, we apologise for any inconvenience caused and hope to hear from you.
Kind regards,
Etax Accountants
Aweso.me fast and easy
1 août 2026
Avis spontané
Réponse de Etax
Thanks for the 5 star review, Nathan! We're thrilled you found our service fast and easy. We can't wait to help you again soon!
My Tax Experience
This is the second year I have used Etax. I am retired and
work casually but not a lot throughout the year. I commenced doing my tax through Etax a 6.00pm yesterday. It was completed and lodged by 8.00pm.
Great service good communication skills cannot fault them. Good Service to use.
1 août 2026
Avis spontané
Réponse de Etax
Hi Cindy, thank you for coming back for your second year and for the wonderful feedback! We're glad our team could make the process smooth and have everything lodged in no time. We can't wait to help you again!
Openess and honesty no matter you may expect
Great service have used for many years, only had 1 year of doubt, but have stuck with them
1 août 2026
Avis spontané
Réponse de Etax
Hi Garry, thank you for the great review and for sticking with us! We're glad we've been able to win your confidence and we'll always strive to deliver the best experience possible. We can't wait to help you again next time!
Highly recommend Etax
Highly recommend Etax. They did such a fantastic job, great communication, making a daunting task so simple and worked very hard to maximise the return. The tips and assistance to ensure every eligible deductions were made made the entire process very simple
30 juillet 2026
Avis spontané
Réponse de Etax
Hi Rebecca, thank you so much for the glowing review and recommendation! We're glad our team could take the stress out of tax time and make sure you walked away with the best return possible. We look forward to helping you again next time!
I thought this was an official company
After a bit of a misunderstanding, etax have been super understanding & super helpful. Thanks heaps guys!
30 juillet 2026
Avis spontané
Réponse de Etax
Hi Andrew,
We're sorry for your initial experience, and thanks so much for giving us the chance to reach out and clear things up. We're really glad we were able to connect and get everything sorted for you - we're looking forward to helping you with your other returns too.
We hope this has given you a better feel for who we are and what we're about. If you have any questions or issues in the future, please don't hesitate to reach out via feedback@etax.com.au.
Kind regards,
Etax Accountants
I have been with Etax for more than 3…
I have been with Etax for more than 3 yrs now,your service is fast and reliable and I also belive that youre a doing a good work for us .
Thankyou.
29 juillet 2026
Avis spontané
Réponse de Etax
Hi Mary, thank you for your loyalty and the great review! We're thrilled you found our service fast and reliable. We look forward to helping you again next soon!
Great service very proactive to find a…
Great service very proactive to find a honest and legal result
10 juillet 2026
Avis spontané
Réponse de Etax
Thank you for the kind words, Craig! We're glad our team could help you achieve the best result. We look forward to helping you again next time!
Fast and excellent service
Fast and excellent service! When I lodged my return initially, my return was much lower than what I was hoping for. But after etax did their final review, I got a significantly higher return which they then lodged to the ato. Very satisfied with their service and couldn’t recommend higher for their ease of service
29 juillet 2026
Avis spontané
Réponse de Etax
Hi Calvin, thank you so much for sharing your experience and for the glowing recommendation! We're really glad our team's final review made such a difference to your return. We look forward to helping you again next time!
Been very happy with Etax
Been very happy with Etax I’ve been with them for years fast and easy to do my tax return easy to navigate around the app plus the agent is good customer service
12 juillet 2026
Avis spontané
Réponse de Etax
Thanks for the 5 star review and for continuing to use Etax, Patricia! We're glad the app has been easy to navigate and that our team has delivered great service along the way. We can't wait to help you again soon!
I've been with your company for a while…
I've been with your company for a while now and I can't fault you. You're quick to respond and helpful with filling out the forms..thank you.
28 juillet 2026
Avis spontané
Réponse de Etax
Hi Sue, thank you for your loyalty and for the wonderful feedback! We're glad our team has been quick to respond and helpful every step of the way. We look forward to helping you again next time!
Etax makes things so much easier
Etax makes things so much easier! It's a huge weight off my mind! Well worth every cent.
28 juillet 2026
Avis spontané
Réponse de Etax
Hi Kesi, thank you for the kind review! Tax time can feel overwhelming, so we're really glad we could make it an easy and stress-free experience for you. We can't wait to help you again next time!
Easy to understand
Easy to understand
Very helpful.
Great result
THANK YOU ETAX
27 juillet 2026
Avis spontané
Réponse de Etax
Thank you so much for the great review, Bronnie! We're glad everything was easy to follow and that you're happy with your result. We look forward to helping you again next time!
Réponse de Etax
Hi Will, thank you for the 5 star review and recommendation! We're so glad you found our service easy to use and we can't wait to help you again soon!
The quality of your service has dropped…
The quality of your service has dropped significantly.
I have used Etax for many years and the service has always been clear, and the accountants have asked many questions to help me understand my claim and maximise the return.
This time you asked zero questions, and lodged the final submission without my approval. I believe you have missed significant deductions that I was asking you to review.
I will not be returning to use your service again.
24 juillet 2026
Avis spontané
Réponse de Etax
Hi Benjamin,
We're really sorry to hear this, especially given your history with us. We take your experience very seriously and would love the chance to speak with you personally and address your concerns.
We've tried to reach out a few times and would really appreciate it if you could take a moment to reply to our message or reach out directly at feedback@etax.com.au. We're keen to make this right and hope to hear from you soon.
Kind regards,
Etax Accountants
Fast and efficient.
The convenience to have Etax at your fingertips and to be able to navigate easily through each step without overthinking something financially important.
Thank You.
27 juillet 2026
Avis spontané
Réponse de Etax
Hi Punia, thank you for the lovely review! We're glad having everything at your fingertips made navigating your tax return a little less daunting. We look forward to helping you again next time!
Easy and Fast
Etax has been amazing for the past 7 years. It is easy and fast and the accountants always follow up and explain everything properly. Thoroughly recommend them.
26 juillet 2026
Avis spontané
Réponse de Etax
Hi Alison, thank you so much for your loyalty over the past 7 years and for the kind recommendation! We're glad our accountants have been able to keep things easy and make sure everything is properly explained along the way. We look forward to helping you again in the future!
Very easy to understand questions…
Very easy to understand questions regards filling in Tax Return have been using for several years because of
20 juillet 2026
Avis spontané
Réponse de Etax
Thank you for your loyalty and for coming back to Etax year after year, Brian! We're glad you've always found the process easy to understand. Can't wait to help you again next time!
Easy format to follow as im not tech…
Easy format to follow as im not tech savvy at all! Great prompts and fast responses if i needed to add more information! Thank you so much!
23 juillet 2026
Avis spontané
Réponse de Etax
Hi Monika, thank you for the kind words and for choosing Etax! We're glad the experience was easy and that our team could quickly address any questions along the way. We look forward to helping you again soon!
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