Ethic Star Avis 

Ordered 2 x personalised spa robes for my son as he enjoyed having one when we visited a spa recently. Placed order before reading the reviews and then I panicked I wouldn’t get my items or the quality would be terrible….They arrived before the scheduled date and I am really pleased with them. I can’t comment on the whole range but I am surprisingly pleased with my order and would buy again

Ordered a sweatshirt. Not received despite emailing & calling . Each time told I can't access the dispatch department.
Looking at the reviews lots of people have similar experiences. AVOID you won't get your goods. Shameful.

Avoid! They do not ship the products and just keep the money.

I honestly cannot recommend that you avoid this company enough if you want personalised products of ANY kind. The quality of the products we ordered was so low - underwear arrived dirty, transfers faded and damaged, t-shirt and tote bag screen printing completely wrong. Customer service is horrific, delayed/no response, never meeting deadlines they set themselves - AVOID.

I made a small order which was for some tshirts for a charity event. I received great customer service at the time of ordering however I never received my order and no response from my follow up email.

Awful misleading service.

I've has several issues over the years, but ordered again as they are cheap.

Our whole order was delivered the wrong colour, when i called to question they stated they requested colour was not in stock for up to 2 months.

When i asked why i was delivered a different colour rather than the order being refunded/cancelled they said 'factory must have sent them just in case' followed by 'can't you just use the ones we sent?' which was a completely different colour. When i replied no, then said 'fine, use the tees and we'll refund 50%'.

I advised i needed the colour ordered and wanted the tees even if a different brand, which they confirmed they had in stock. But would take 4-5 days to deliver.
I pressed for next day to stay within my deadline they refused. When i agreed the 4-5 days for replacement I had a phone call stating the tees would not be available for months.

They are a joke of a company. We've spent thousands with them, and they can't process a simple request.

I ordered a printed hoodie and a printed t-shirt on 29th May. The hoodie took over a month to arrive. The t-shirt took 58 days, but only after I emailed them over 15 times to ask them where it was.
Quality OK, timescales and customer service VERY POOR.

Ordered two t-shirts, one arrived and the other has not. This was in March and it's now July! Still being told that both were delivered with out proof of both being so and keep going in circles trying to get a refund on the one item. A shambles and non responsive to a number of emails, do not trust one bit!

Total misnomer - no ethics whatsoever. Timewasters. Items ordered and paid for were not delivered. Telephone calls were received politely but they always give the excuse that they can't get through to the department responsible for despatch. Promised callbacks never materialised. Emails were not answered. Attempts to get queries escalated blocked. Appalling service, cheats and liars, giving British business a bad name. Am pursuing refund via Paypal.

I placed an order on 8 June, delivery should be within 4-5 days max, I was told. Rang to chase up, it would be with me on Thursday 23 June. Thursday never came. Rang Tuesday 28 June, it would be sent by next day delivery. Rang yesterday, 30 June and requested a refund. I was told that, I would receive notification within half an hour. You have guessed it, I am still waiting. The company needs to change it's name! This was a test order, because further orders would have been placed. No way.

I have given one star because there wasn't an option to give zero.

Very disappointed, I ordered two hoodies and the print on one was incorrect. The other one was nice and hoodies are generally good quality hence two stars and not one. But I sent an email with photos and was told I would get the correct hoodie sent. That never happened, I phoned twice and emailed three times, don’t even get a response now and have not been able to use the incorrect hoodie which was meant to be a present. Very poor service.

Within minutes of wearing the onesies, the zips fell apart. I emailed ethic star but they refused to help saying the fault had to be reported within 2 weeks of receiving the order. However the order was planned for Easter and we didn’t try them on until then (4 weeks after receiving order). Now ignoring emails. AVOID THIS COMPANY.

Ordered 500 t shirts received only 400
Would amend review if issue is resolved,

Company has been emailed and am hoping for a email asap

Received part of the correct order..
10 of the T-Shirts was the wrong make/brand and wrong colour.
I paid through PAYPAL so ill have to claim, I have contacted them and i have had replys,
But now.. i am being fobbed off, saying that they are busy and are not available to reply to my emails.

I have not used any of the clothing products i received, Because i know PAYPAL will ask me to
send them ALL back to them until PAYPAL will refund me, But the company will be charged
for return delivery, Not me.

After all, It was not my fault that i received the wrong order, why should i pay more for their mistakes.

I was a bit worried because I looked on trustpilot after I ordered but I was happy from start to finish they got back to me straight away via email. The order was for my daughter's wedding 9 embroidered robes that were mixed sizes including 4 children's the small youth size would fit age 2/4 was a bit long but so easy to take up a couple of inches. The embroidery is stunning I am so please and my order came early, I had about 9/10 days when I ordered and they came in about 6 days. If you had a bad experience with this company in the past I feel so sad for you but they must have changed manager or got their act together. I will defo use them again, so thank you to all involved with my order, they are a surprise for our Bride/Bridesmaids/Flower Girls/Page Boys ect.I know all will love them thank you again x

Awful - have tried to be patient (was a Christmas Order through Bathrobesuk website for personalised onesies; ordered 2nd Dec).
Right up to Xmas Eve they claimed it was on its way and would be there in time. After it didn't arrive, they said (on Xmas Eve) it had been sent to wrong address and they'd process a refund but due to Xmas, manager to authorise wasn't available.
Since then, numerous emails (at least 5) and phone calls (at least 5 also), has resulted in each time being told "refunds take 1-2 days to appear" and they "are processing the refund". I have never been able to get the call handlers to escalate my call to management/supervisors and no one responds to emails. DO NOT USE. Apparently the idea of money for goods or refund the money is an alien concept to them.

My order has just arrived and the items are absolutely brilliant, fantastic quality and logo is pot on! Thank you so very much for the fast production and delivery and at such a fantastic cost and amazing customer service!!

I ordered some tote bags to take to my beloved Mother's funeral. When I received the order, some items were left off. I emailed several times. Initially, a lady called Susan responded and was very apologetic. She asked for my phone number which I provided. I got no response. I eventually had to order the tote bags from another company for my Mum's funeral.
Since I got back, I have emailed again several times asking for a refund. Still nothing. I am very disappointed. They knew this was for my Mum's funeral and yet I have been treated so badly. All I am asking for is a refund for the good that I paid for which I did not receive.

No reply to first email query about making an order for a youth sports club. No reply to the follow-up chase, either. Over a week now. Won't be trying a third time.

Is the same company with Bathrobes uk.co.uk Don't purchase anything with the I have made an order with bathrobes and t-shirts for Christmas .A month later still I don't have nothing at all .I sent an email and they replied to me that the order is in production after a month I called them waiting half an hour and when someone answered they couldn't find the order number and they told that they will call me later to update me !!!! Until now nobody have called ..,.... I despite the purchase in PayPal and after a mont and half they refunded me .