Ethic Star Avis 

I purchased a Tshirt and didn't receive it & NO refund.
When i asked were it was the stated that they sent me an email (which they didn't) and that is was faulty so didn't send. When i then asked for a refund they said that they did. To this day i still don't have my refund and they refuse to show me proof that they put in my bank account.
Don't buy from them.

Can't say I'm impressed with this company. Starting with a guarantee of delivery by a particular date, followed by repeatedly altering my order due to stock shortages (even though my order had been accepted, twice), followed by a 1 month delay, which lost me customers, all along with multiple ignored emails (after payment had been made). Upon finally receiving the items, they quality seems average at best. I was hoping to use this company for future products but after this experience I will not. And wouldn't recommend. This is the first negative review I have ever left.

Initially I felt that their system was fairly efficient and I received my personalised onesie in good time for Christmas. However, I ordered a Youth size small which according to their website is between Kids size and Adult size, but I was sent a Kids size small which is aged 5-6. I have emailed several times but have only received the standard response that they will look into it. I have also rung them 3 times to try to resolve this. Twice I have been reassured that the item will be replaced in time for Christmas but it’s now Christmas Day and I have nothing to give my Grandson! When I tried to explain that I ordered Youth size as clearly stated on my invoice they say they only have Kids or Adult and as I ordered Youth size small I got Kids size small. I had to keep repeating that this is not what it says on their website to which they asked me what website as they have several. I then sent them screenshots of the different sizes as detailed on the website I was using and was once again reassured I would have a replacement in time for Christmas. It’s a shame their customer service is so poor and they come across as unconcerned and rude, as the original item I received was good quality and the personalisation as requested. Not sure what I’m going to do with a personalised onesie aged 5-6 for a 13 year old! They are very quick to take your money but not in sorting out any issues. Wasted money.

SCAM COMPANY
Ordered through a company called a company called personalisedhoodiesuk.co.uk.
The confirmation email was sent from ethicstar.com.
Both companies are at the same address.
No item has been delivered. Buy elsewhere.

Ordered a childs apron on 17th June, it's now 23rd September and after 5 emails, 3 phone calls I am still waiting for my purchase!!!

Will never be ordering from them again.

Ordered an item in February, never arrived, first few emails were replied to, then no response to any emails or requests for refunds.
AVOID AT ALL COSTS

Ethic star provided a great and personal service. There was a slight delay to the delivery but I received a phone call to explain this, and the personalized hoodies arrived at the newly scheduled time. Good quality hoodies and happy Year 6 Leavers. Thank you.

Awful awful awful!!! Avoid this company at all costs!!!

After two months of waiting for personalised hoodies for my best friends wedding still no products. Twice they said they would redo and resend them and never received. Worst service i have ever received… made up names, appalling customer service.
On the refund it said no postal address… not once did they say they didnt have my address. Also my address was at the top of the invoice THEY sent me.

I ended up buying my own hoodies and then transfers from etsy much cheaper and i did a better job.

The worst
No email replied
Vague on the phone
Order vanished

Order at the same time also from other 2 companies: their items were received in 48 hours

No more

Ordered 5 bath robes in November, one had completely wrong name on it (their error) and another had the embroidery in a completely different font to the others font. Contacted company in December, they replied to mine in January and said they would send replacement for wrong name in 6-9 week (March) and would refund me for the wrong font. Finally got wrong font back in June but nothing whatsoever for the wrong name despite changing many times. Absolutely terrible customer service.

Product didn’t appear after three weeks so I called them. The guy who answers the phone each time is the most vague, rude person in the world. No reason given for the item not appearing. Said he would call me back... never did. So I called again and asked for a refund. He said it was being processed and he would call me back. He never did. I’ve since called twice to demand a refund. Still no product or a refund. Fuming.

Thieves! Took my money but nothing ever received. I have sent several emails asking where my polo shirt is but with no credible answers. DO NOT BUY FROM THESE CROOKS!

They won't pay credit notes.
Some items were out of stock, even though website took my order. So they issued a credit note, but after numerous calls and emails they still have not paid me my money back. Over a month now.
Use a reputable company, not these scammers.

I made an order 2 weeks ago that is a week late (still not arived) I have called up 7 times and emaild 10 times. Each time they have said they will need time and will give me a call once they know when it will arrive. Not once have they called me back

Missing a total order. Being passed from pillar to post saying I am lying. They're confused and don't have a clue. I received a previous order in 2 separate deliveries and they marked my missing order as being one of these 2 separate deliveries. Then refuse everything saying its been sent. After spending thousands with these over the last few months I will not be using them again and I will be taking this matter to court.

Ordered some blank tshirts on december 24th. Friday they told me they would be shipped that day, today monday (jan 11) its still hasnt been shipped. Such bad costumer service. I cant believe I have to wait over 3 weeks for some blank tshitrs to get shipped. DONT shop here!!!
I have costumers waiting, I am SO mad.

My experience with this company has been nothing short of a nightmare. I would strongly recommend against ordering from them unless you like someone holding on to your money for a number of weeks.

I ordered 2 personalised dressing gowns in November for Christmas presents. When I hadn’t had an update for a while, I checked my spam folder and found an email which had a tracking link in it. FYI - This doesn’t do anything it just takes you to a generic site, not linked to your actual parcel which is very strange and I’m not even sure why they send it. I emailed to ask about the status of my package and had a reply the next day (the only positive!) but they simply copied in their third party company who arrange courier delivery and left me to it trying to track down my parcel. The response times from the third party were terrible but I appreciate that I’m not their customer and it was a busy time of the year. Eventually, they came to the conclusion that my parcel was scanned as delivered but wasn’t and it was then left to me to contact EthicStar again regarding my order.

I was told that they would get the items ordered again and sent out although not before Christmas as by this point it has taken 10 days to get this far. I agreed to this, apologised to my family members but told them their gifts would arrive soon.

Over a week later, I got a call from EthicStar to confirm my refund which was very confusing as I was expecting a delivery imminently! When I explained this, I was told that they could then re-order if I wanted to but they couldn’t fulfil the order as requested. I said I’d rather have a refund at this point and was informed to await a call from the Accounts Team!

Truly shoddy service and communication throughout, I’m just grateful I paid on my credit card so I can raise a dispute in the coming days if needed!

Trying to chase an order for a personalised onesie I ordered on 9th Nov. Cannot get hold of them by phone and emails just unanswered!!!

Made an order mid November, to be told 1 week before Christmas my order is cancelled as I fails to reply to an email which I did and have offered a copy off! I was then promise a ca back yesterday or email- neither happened and I’m now with out time to arrange and alternative item else where!! Terrible customer service and I’m struggling to understand why this could not of been resolved ... called today no answer!! Reference 769863