Ethic Star Avis 

DO NOT BUY FROM THIS COMPANY. I ordered two onesies for my nephew's birthday at the end of October and despite many attempts to chase, I have still not received the order (2 months on). At one point they said the order must be lost in post before then telling me that they are out of stock?!

They have not issued a refund despite multiple requests...

The order 769292 was correct on the label the problem is with the sleeves, they measure for a youth medium 54cm and not 59cm as described on your measurement chart for a large youth as ordered.(as chart on you site) I am not happy that the product you supplied is correct to your specifications and so is not fit for purpouse . Your quality control must be very poor at your factory, not to pickup this simple assembly problem of a bathrobe with the incorrect sleeves attached (faulty) As a dissatisfied customer I will be posting a negative feedback and not purchasing any more items from your site in the future.


David Morgan

AVOID AT ALL COST
I placed an order of 60 items on 29 Oct. Chased the order and was told it would be with me on 14th Nov. Chased and chased, was told I would be called back once they'd spoken to the relevant dispatch warehouse three times. It's now 1st December and I'm trying various phone lines to speak to one of the (extremely unenthusiastic sounding) staff again. Having no luck. I'll be getting my £69 back even if it involves court.

Ordered two hoodies and three white tees for my dad on 23/11/20. Still not received any of my order 28/11/20. No communication or updates on order sent. Last two emails have been ignored. Still no communication from them. Next step will have to be trading standards & possibly small claims court to get my money back. Avoid dealing with this company at all costs.

I would not give this company one star but I had to click the rating to proceed. I placed an order for a velour dressing gown with an embroidered initial, plus two embroidered face towels, which are actually face cloths. Firstly they say the robe is out of stock, then they have stock and send me a towelling (not velour) robe with the wrong embroidery. They have overcharged me double the price from my bank. They are saying they won't take the robe back as it's been embroidered...they are saying it is what was originally what I ordered, even though I have screenshots of what I ordered with prices.
DO NOT order from this company

Ordered different sized bath robes for my new business 28/09/20. Still not received any of my order 05/11/20. They've tried to fob me off twice with an unsuitable alternative. No communication or updates on order sent. Last three emails have been ignored. Still no communication from them. Next step will have to be trading standards & possibly small claims court to get my money back. Avoid dealing with this company at all costs.

No stars from me!
This is the most Awful company! I have no idea how they are trading.

I have been using them for a while and every single time I order there is a problem.
Firstly, there are only two postage options on the site which are expensive. I always chose the option of a fast delivery which is meant to be a couple of days. I have never received an order within 4 weeks? It literally takes 4-6 weeks for 6 face masks to be delivered. My last order arrived and half of it was missing, I have emailed sent pictures, phoned numerous times and nothing? Still no delivery of missing items. No return phone call and no email!
I have reported them to trading standards now as they have taken my money and failed to send the goods. Appalling customer service, absolutely useless.
Will never use them again. I work in the design industry and have also spread the word about their terrible service.
They need to be closed down.

If I could give this company a zero star I would. Recieved my order and contacted the company immediately as all the tshirts were either stained or had holes in them. I have emailed multiple times phoned multiple times and still my issue is completely ignored. I ha e even sent In photos. No reply at all and when I phone I'm told someone will get back to me immediately...did that ever happen ...NO....honestly can say its the worst company I have ever dealt with..I'm now sitting with a box of tshirts full of holes. Its been a month now of constantly contacting them and nothing not even reply. They are quick to send out delivery but should anything be wrong with your order don't expect it ever to be sorted out. Honestly ridiculous

Received the wrong order (understand mistakes happen),but the service has been appalling. Slow to respond, then to return the items they lied and refused to collect the items on Saturday (they use DPD who do collect on Saturday) and expected me to take time off work for them to collect but wouldn't provide a time of pick up until the day the collection was due. They wouldn't send my items until I returned what I had.

I've asked for a refund 3 times but they have still sent my original order anyway in an attempt to pressure me into accepting the order. They really do not prioritise the customer and I'm still waiting for the refund!

Worst experience ever. Same size t-shirts, with M,L andXL tags. Do not buy. Can’t return the products because they are keep saying someone will call me

This is the worst site to make orders they are fraud customer services its a joke they delivered my parcel to different address and they try to convince me it was delivered correctly I paid nearly 200 £ but some one else receive my order I will make a cl;aim full refund thru paypal . warning avoid this company,

Ordered a few different items from them, delivery had a little delay. The items came in a postage bag, all unwrapped from warehouse so the items were dirty, it didn’t match description (ribbon bag, came withcord string not ribbon) the dimensions were incorrect, items were smaller.
Getting through to the team was just as awful, no one answers the phone or emails, when they do they say they are investigating it and then don’t call back.its been 4 weeks until they finally offered a replacements when I return, but they wanted me to pay for return, but items weren’t as described. Eventually it took 6 weeks to resolve and they just refunded, didn’t get my replacements. Awful surface. No communication, no customer service. Disappointed is an understatement!

Received a faulty batch of plain white t -shirts that came apart at the seems on first wash .
Like many others I sell individual customised t-Shirts so only became aware as the complaints came back to me .
The company have twice said they will replace the faulty batch , after more chasing I finally get a phone call insisting they need every faulty t-shirt returned .... really ... how is this possible when I am only aware after it’s been washed ! They expect me to now retrieve every t -shirt From every customer, of course it’s not a financially viable option , it would cost more than the original cost of the order .
I am a small business and will write off the cost of 50 t-shirts , I would prefer my customers stay happy with my products and service .
I will continue to replace faulty t-shirts as soon as I am aware , that is the best I can do for my customers .
This does not look good for a small business and is probably quite damaging As not all customers will report a fault , they will assume we sell absolute crap !
Overall terrible customer service and not worth your business reputation being ruined.

The service was appalling. They got the order incorrect and did not give me a refund despite numerous calls and emails. The workers were rude in particular "Junior" who accused me of lying despite email evidence in support of my assertions. I should have taken this to court but honestly I was so busy at the time it wasn't practical especially for a small amount. I do not recommend using them at all. If I could have given 0 stars I would have.

Have been waiting for two copany polo shirts for over three weeks keep getting excuses all the time getting fed up with the copany will try again if no joy will cancel the order and never use them again

This is the same company as plain t-shirt.o.uk and I have had a very poor experience with them. Do not use this company. My order wasn't delivered after 10 days and when I contacted them they said they had sent my order to someone else. They then said they would re-send my order however they now didn't have two of the items I wanted. I exchanged one item but wanted a refund for the other. I paid £5.89 for the item but they only refuded £2.25. For the inconvenience they said they would refund 50% of my total however only refunded £7 from the £30 I paid. I have called them every day this week to get the remainder of my refund however I'm constantly told someone will contact me however this hasnt happened. I have also had the phone put down on me on two occasions when I asked the call handler there names as a reference for my call. Terrible experience with this company and very poor customer service. Do not use them there are much better reputable companies out there with better customer services.

Really good quality robes at a excellent price with fast delivery.

Excellent, fast, efficient service. The logo polo shirts are a great colour, and are perfect for our construction staff. Thank you!

Wow where do I start with this company. I wish I could leave a 0 star review. I initially ordered 3 custom shirts from them. However I did not receive this delivery, when I chased up this issue with Ethic Star this is when all the problems began. The company basically called me a liar stating that the delivery was and that they would need to contact there delivery partners. I asked them provide a proof of delievery which would of been a signature had it been delivered, they avoided contact with me, often holding my calls when saying they are transferring me across different departments. Eventually I spoke with a guy from their operations department by the name of Sam who was very aggressive, argumentative and spoke with disparging tone. Very unprofessional. I eventually received a refund but this was 20+ days after constant complaining and phone calls. They need to understand the fundementals of customer service and customer handling.

Before placing an order a few weeks before Christmas I asked for confirmation if they were able to embroider 7 hoodies and deliver in time for the holidays, I was reassured yes so processed the payment. A week later I hadn't heard anything so chased to confirm if they had been made or posted, a week later I eventually hear back to say that they would check on the status of the order. Another week goes by and I chase again with no feedback. A week a half before Christmas Day I get an email saying the hoodies had been dispatched, which clearly meant they had been produced weeks after I was assured they would be and wouldn't arrive in time.
The communication to then track the hoodies and understand where they were and when they'd arrive was shocking.
I have since asked for a refund after never having received the hoodies, and have only received short-hand and abrupt emails saying I won't be getting one.
Terrible experience.