First time customer an being old an not techno sauve navigating the site/checkout didn't pose a problem. Delivered within 28hrs from placing order. All well packaged an very much alive. Order of isopo... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Your first little friend, will not be alone. This shop and staff are amazing. We go back frequently, as we use Petes boarding service. Which if i may say, is also100% .! You will end up with another a... Voir plus
L'entreprise a répondu
This is the most amazing reptile shop .I would never go anywhere else, the staff are always so helpful and knowledgeable and so friendly . The animal enclosures are so beautifully displayed and the sh... Voir plus
L'entreprise a répondu
It was really nice and the lady on the counter was welcoming I got an orchid mantis but died as a nynth and ill be back maybe just for a look round plus my sisters came along and said it was like a ca... Voir plus
À propos de l'entreprise
Écrit par l'entreprise
At Evolution Reptiles, our passionate Reptile Care Specialists can't wait to welcome you! Whether you're looking to buy your first reptile, expand your collection, or simply admire our fascinating creatures, you’ll always be greeted with a warm smile at our Kidlington shop. Why Visit Us? Over 20 Years of Expertise: With decades of experience in working with and breeding reptiles, amphibians, and invertebrates, you can trust us with all your pet needs. Our extensive knowledge ensures you get the best advice and care for your beloved pets. Specialist Team: Our dedicated team of specialists is not only knowledgeable but also enthusiastic about reptiles. They are always ready to share their love for these amazing creatures with you, providing insights and answering any questions you might have. In-House Breeding: We take pride in breeding many of our animals right in-store, ensuring they receive the best care from day one. This allows us to provide you with healthy and well-cared-for pets that are a joy to bring home. Variety of Species: Discover a wide range of reptiles, amphibians, and invertebrates available in-store, each species more captivating than the last. Whether you’re a seasoned reptile enthusiast or a curious beginner, our diverse selection will surely fascinate you. Comprehensive Services: From boarding to nail clipping, we offer a range of services to keep your pets healthy and happy. Come visit us and experience the Evolution Reptiles difference! We look forward to welcoming you and sharing our passion for reptiles with each and every visitor.
Coordonnées de contact
10 Fairfax Centre, OX5 2PA, Kidlington, Royaume-Uni
- 01865372200
- info@evolutionreptiles.co.uk
- evolutionreptiles.co.uk
4,7
Excellent
228 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
As always excellent service,great…
As always excellent service,great communication, amazing customer service!Well done team.
4 avril 2026
Great service
I've shopped on-line with them twice now, and both times I have been pleased with good product, good packaging, and quick delivery. Thanks.
17 mars 2026
Avis spontané
It was really nice
It was really nice and the lady on the counter was welcoming I got an orchid mantis but died as a nynth and ill be back maybe just for a look round plus my sisters came along and said it was like a calm zoo
1 mars 2026
Avis spontané
First time customer an being old an not…
First time customer an being old an not techno sauve navigating the site/checkout didn't pose a problem. Delivered within 28hrs from placing order. All well packaged an very much alive. Order of isopod crickets n springtails. Highly recommend.
4 mars 2026
Réponse : Evolution Reptiles
Thank you for your kind review.
Always good service.but this time the…
Always good service.but this time the postman left my order in the outdoor cupboard and didn't inform me that it had been delivered..
3 février 2026
Réponse : Evolution Reptiles
Thank you so much for your kind words and for being a loyal customer. I’m really glad you’re happy with our service overall, but I’m sorry to hear about the way your parcel was delivered this time. That’s not the experience we want for you.
We’ll pass this feedback on to Royal Mail so they’re aware, as your order should always be delivered safely and with clear notification. If anything inside has been affected or if you ever have concerns about a delivery, please let us know — we’re always here to help.
Thank you again for taking the time to let us know. Your support means a lot to us.
Réponse : Evolution Reptiles
Thank you so much for your review. I’m really glad to hear your order arrived promptly. We work hard to keep everything moving quickly and smoothly, so it’s lovely to know it reached you without delay.
If there’s ever anything else you need, we’re always here to help.
Evolution reptiles
Ordered moira worms for birds.Arrived in stated time,all nice and healthy.Thanks.
30 janvier 2026
Réponse : Evolution Reptiles
Thank you so much for your review. I’m really pleased to hear the morio worms arrived on time and in great condition. We work hard to make sure everything we send out is healthy and well packed, so it’s lovely to know they reached you just as they should.
If you ever need any help or advice, we’re always here.
101% incredible knowledge and curtious staff
Your first little friend, will not be alone. This shop and staff are amazing. We go back frequently, as we use Petes boarding service. Which if i may say, is also100% .! You will end up with another adorable little man. Pete , Taylor and all are so lovely. But so are the reptiles. Pete has so much experience as do the staff. Evolution is fantastic and you couldn't geta better reptilian experience. Just boarded our Beardie, and saw an unusual little guy Viper Gekko. So we will pick THEM BOTH up v soon. It is an experience of staff dedication and delightful customer care. Not a bad word can be said about Evolution Reptiles.
23 janvier 2026
Avis spontané
Réponse : Evolution Reptiles
Thank you so much for such a wonderful review. It truly means a lot to all of us. We’re delighted to hear how much you enjoy visiting, and it’s always a pleasure looking after your bearded dragon — he’s a lovely character.
We’re thrilled you’ve found your next little companions too. The Viper Gecko is certainly an unusual and fascinating species, and we can’t wait for you to bring them home.
Our whole team works hard to make Evolution Reptiles a welcoming place where both animals and people are cared for, so your kind words about the staff and the experience really do mean the world. Thank you for your continued trust and support.
Very informative and friendly
Very informative and friendly.
Taylor especially has been brilliant on helping us with our baby bearded dragon. Thank you
13 décembre 2025
Avis spontané
Réponse : Evolution Reptiles
Thank you so much for your lovely review. I’m really pleased to hear you found everything informative and welcoming. Taylor will be delighted to know how much her help has meant to you and your baby bearded dragon.
If you ever need any more guidance as they grow, we’re always here to support you.
Food
Food was easy to order and delivery was quick packaged well got exactly what I paid for.
5 décembre 2025
Réponse : Evolution Reptiles
Thank you for your review. I’m really pleased to hear the food was easy to order and arrived quickly, and that everything was well packaged and exactly as expected. We work hard to make the whole process smooth and reliable, so it’s great to know it all reached you just right.
If you need anything else, we’re always here to help.
A complete joy
Pete and Taylor are so friendly and knowledgeable and we always get a warm welcome when we go in. The shop is well-stocked, clean and appealing, and there seems to be a good turnover of animals and accessories. I always come out feeling a bit better than when I went in. A
7 décembre 2025
Avis spontané
Réponse : Evolution Reptiles
Thank you so much for such a lovely review. It means a great deal to all of us. We’re delighted to hear you always feel welcome when you visit — creating a friendly, knowledgeable, and supportive environment is something we care about deeply.
It’s wonderful to know the shop feels inviting and well stocked, and that your experiences with the animals and accessories have been so positive. Hearing that you leave feeling a little brighter genuinely makes our day.
Thank you again for your continued support and for taking the time to share such thoughtful feedback.
This is the most amazing reptile shop…
This is the most amazing reptile shop .I would never go anywhere else, the staff are always so helpful and knowledgeable and so friendly . The animal enclosures are so beautifully displayed and the shop layout is fantastic , plenty of goodies for the little gritters to choose from and if you don't see want you want always ask they will help you no end . Simply the best reptile shop .
6 décembre 2025
Avis spontané
Réponse : Evolution Reptiles
Thank you so much Jo, we love to hear your feedback always. We always look forward to your visits. Thank you for being such awesome customers :)
Excellent knowledge and service
Excellent knowledge and service - pet care is at the forefront of their service. Highly recommend.
6 décembre 2025
Avis spontané
Réponse : Evolution Reptiles
Hi Nigel, thank you so much for the lovely review. We appreciate your feedback greatly. We look forward to seeing you soon in store!
Fab service.
I've been coming to Evolution for about 6 years. From buying animals, to advice, to upkeep, the customer service is always friendly and informative. I wouldn't go anywhere else. Thanks all.
1 décembre 2025
Réponse : Evolution Reptiles
Hi Maddy, Thank you for being with us for six years! We’re so glad you’ve trusted us with your animals and care, and it means a lot to know you feel at home here. We look forward to helping you for many more years to come. See you soon...
Réponse : Evolution Reptiles
Thanks so much for your kind words! We're thrilled to hear you had a fantastic experience and that your order arrived quickly. We work hard to provide expert service and speedy delivery, so it’s great to know we hit the mark.
Excellent product quality
Excellent product quality - Delivery not so good. Delivery person delivered item on door step without waiting and just took a picture before leaving.
2 octobre 2025
Réponse : Evolution Reptiles
Thank you so much for your feedback — we're really glad to hear you're happy with the product quality, but we're sorry the delivery experience didn’t meet expectations.
We completely understand how frustrating it is when a courier doesn’t take the time to ensure safe handover. That’s not the standard we aim for, and we’ll be raising this with the delivery company to help prevent it happening again. If there’s anything else we can do to support you, please don’t hesitate to reach out.
I have a subscription for 8 x lotus…
I have a subscription for 8 x lotus tubs every 3 weeks. My last delivery only consisted of 1 X tub yet you've taken the full payment for 8 ,and almost 2weeks on after numerous phonecalls to the shop in Kidlington my other tubs still haven't been sent . Nor have I had a refund
8 septembre 2025
Réponse : Evolution Reptiles
Hi Laura,
Thank you for your patience and for bringing this to our attention. I'm truly sorry for the frustration caused by the delay and the incomplete delivery—especially after your efforts to follow up with us. That’s not the experience we want for any of our customers.
I’m glad to see your full order has now arrived, and I hope your lizard enjoyed the little treat we included as a small apology.
The issue stemmed from a system update that unfortunately disrupted our order processing and created a backlog. We’ve now resolved the problem and are back to our usual service levels.
If you ever have concerns in future, please don’t hesitate to reach out directly—we’re here to help and always want to make things right. Thanks again for sticking with us.
Warm regards,
Pete
Evolution Reptiles
Réponse : Evolution Reptiles
Hi Kayci, thank you for the lovely review. We happy to hear everything arrived quickly and safely. We look forward to welcoming you back soon
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.