excitel Avis 

Never buy their connection. They charged me 2000 rupees as penalty for not using their service for a month. Wtf is that scam? I live in bengalore and came to my native for a month, in that month, I don't need to recharge since I'm not going to use it, they closed my connection within 2 weeks and asked me to return router immediately, I informed them multiple time that I'm going back to Bengaluru after next 2 weeks and since I'm not available, how can I hand over the router, within a week, I got notice of being penalized of 2000 rupees.
First of all I didn't ask them to close my connection and now they're extorting money like some mafia and harrassing me. Bunch of scams

Enrolled for new connection on 21st sept and I was told it will be done in 1 day, ground staff is so disgusting and arrogant , they enabled the connection and didnot perform installation, i requested for cancellation and they did not cancel it either . Today is 1st October. Excitel is the worst service and disgusting customer support. Better stay away from them.

Pathetic service it's been 3 days after installation but no internet access yet no more words

*Extremely disappointing and unreliable broadband service. Avoid Excitel.**

I have been facing internet problems repeatedly, especially during the **first half of the day, when the connection is often completely unusable**. As a paying customer, having to deal with the same issue again and again is unacceptable.

> Customer support is another major disappointment. Every time I contact them, I am told that the issue will be forwarded to the technical team, but there is **no meaningful resolution**. It feels like the standard process is simply to create a ticket, give the customer a generic response, and wait for them to stop complaining.

What is the point of paying for a broadband connection if I cannot rely on it when I need it? **Cheap plans and advertised speeds mean nothing if the actual service is unreliable.**

> My experience with Excitel has been extremely frustrating. **If you depend on your internet for work, study, calls, entertainment, or anything important, think very carefully before choosing this provider.**

**Excitel needs to understand that customers are paying for a working internet service—not excuses, tickets and repeated promises of technical support.**

Worst internet wifi service company. Never ever use it guys. Service do kaudi ki h inki. Koi mt use krna

One of the worst Internet service in Rajpur extension chattarpur Delhi

⭐ 1 STAR – Extremely Poor Customer Service | Not Recommended

My experience with Excitel Internet has been extremely disappointing, especially as a consumer who depends on internet connectivity for business.

I requested a connection shifting/relocation 12 days ago. Despite waiting for 12 days, nobody has called me, nobody has visited, and nobody has actually resolved the issue.

What makes the experience even worse:

• After around 4 days, I received a message saying that my problem had been resolved — while in reality, nothing had been resolved.

• I contacted customer care and was told that the issue would be resolved within 7 working days. I was already following up after 9 days of raising the request, yet there was still no resolution.

• I specifically asked the customer-care executive to connect me with a senior person, but that also led nowhere.

• This is not the first time I have faced such poor service. Earlier, when the internet cable was damaged, it took 4 days just to get the connection restored.

For someone running a business, 12 days without a properly functioning internet connection is simply unacceptable. Internet connectivity is not a luxury when your work depends on it.

Excitel needs to seriously improve its customer support, escalation process and ground-level service.

Based on my experience, I cannot recommend Excitel to other consumers, particularly business users who need reliable connectivity and timely support.

Very disappointing experience. ⭐

🚨 DECEPTIVE BUSINESS PRACTICES & REFUND FRAUD ALERT!

Prospective customers beware! Excitel Broadband will happily take your money upfront and completely abandon you. I paid an advance rental fee of ₹2,640 and provided a clear 15-day relocation notice for my flat in Kishangarh. Their local partner network (Exotic Internet Services) completely ghosted the physical installation, and field engineer Raj Singh completely shut off his phone.

When I demanded a cancellation and refund for zero service delivery, their billing cell formally responded on the Government NCH portal claiming they 'don't have a refund policy.'

The nodal team and CEO Varun Pasricha are good for nothing and umpteen escalations to them on mail and X haven't brought out then out of the rathole ... shameless management to say the least !

Retaining an advance fee for a line that was NEVER physically built or turned on is a blatant violation of the Consumer Protection Act, 2019 (Unfair Trade Practices). A formal Pre-Action Legal Notice has been served to CEO Varun Pasricha, and NCH Docket 10120702 is active. Bypassing their broken customer care loops to file a formal case before the District Consumer Disputes Redressal Commission via the e-Jagriti portal next. Avoid this brand at all costs!

ticket stay open for weeks, and their helpdesk never acknowledges the issue

Ek star se bhi kuch kam hota to vo deti etna ghatiya network h bhut bekar ...koi service bhi nhi karne aata ...sab jhoot likh rakha h 4 hour m complain solve karenge batmiz h sab ....bhu paresaan aa chuki h ..aur m to police complain karungi...ek saal ka rechrge karaya h mujhe mera refund chiye ...ghatiya network ghatiya service

Very disappointed with frequent service dropping and left with no help for weeks or sometimes months.

Never ever use this WiFi one of worst of worst service I wish I could give -10000 rating

Excitel as a brand does false marketing. Every campaign calls out free installation and on the day of installation almost 30% on top of my annual package cost was demanded for 'extra wire used'. Upon reaching out to Excitel support the executive started explaining how these are local vendor partnerships and they cannot control it and how it 'helps me'.

The least a brand/company can do is to be clear and transparent on what the chargers will be. Every poster, every ad currently screams freee installation only to give a massive surge on costs at the end.

Extremely disappointed that this is how this has started out.

It's a fraud company, I paid for a year of service and third day my connection was disrupted from 9 Aug 26, ticket no 77818024,registered mobile no 9532529003, and till 18 August 2026 they were not able to repair my internet connectivity and now they are saying that we can't provide you Internet connection as local service provider was asking for 3 times the money we had to pay the excitel we directly paid to excitel and so our connection was cut and they don't have any control on local team
Then they said we will pay you back the amount as we can't give you service at my locality, our team will pick the modem and the amount will be paid on 22 nd August 2026, now today is 1st September 2026, neither they are Coming to pick modem, nor paying us back the amount.

When I first contacted to take a connection, these people called me at least hundred times to make the payment now it’s been more than 48 hours. No one has contacted me. On the other hand. I have been contacting these people and this field boy is not receiving my call after many attempts, I contacted the customer service at least 10 times and they are so rude, so arrogant, disconnecting my call and not providing me the services I have already spoken with my bank and I have already raised the dispute within five days. The bank will help me to get the refund. I will file a charge back, pathetic service. I will never recommend anyone to have a connection from Excitel. I had to take an unplanned leave for today due to which my salary deducted for more than ₹3000. I told this thing to the staff of Excitel and they don’t care about it. Every time I call they say the team leader will contact you. The manager will contact you. Someone from the field will contact you, but no one came back to me. I will try my best to leave a worst review for Excitel everywhere, even on Twitter. I just want my money back. I am not getting connection from you. I am not receiving any service from you. I would rather contact a local service provider, pathetic service excite.

Extremely disappointing experience with Excitel. My internet connection repeatedly stopped working and showed “No Internet” for several days. I raised multiple complaints, including ticket SSS186240826, and although a technician visited and temporarily fixed the issue, the problem started again shortly afterwards with frequent disconnections and eventually complete loss of internet.

I also faced problems with the MyExcitel app, where I was initially unable to reopen my complaint or create a new ticket because it kept showing “Some Issue occurred, Please Try Again.!!!” Eventually, I raised another complaint, SSS30310826, but I have had to spend far too much time chasing support for a basic service that I already paid for.

I also contacted Excitel through email and received reference Tkt3852460, but the overall grievance process has been extremely frustrating. After repeated connectivity failures and multiple complaints, I decided to request cancellation of my connection and a refund.

My experience has been very poor. I expected reliable internet and proper support, but instead I faced repeated disconnections, days of service disruption, multiple tickets, and a lot of inconvenience.

Very disappointing service. I would not recommend it based on my experience.

Pathetic Customer Support & Extremely Poor Service from Excitel

I have been using Excitel broadband, and my recent experience has been absolutely pathetic. My Wi-Fi has been showing LOS (Loss of Signal) since Monday, and despite continuously following up with customer support for the past 3–4 days, the issue is still not resolved.

What is even more frustrating is the way their customer support handles complaints. Every time I call, I get the same scripted responses, almost as if I am speaking to a bot. I have been repeatedly given false commitments that the issue will be resolved within the next 2 or 4 hours, but nothing actually happens. I was also told that a supervisor would call me back within 4 hours. I waited patiently for 6 hours, and still, I received no call from either the supervisor or the technical team.

The local technical team in Sector 62 has been equally disappointing. Not a single person has contacted me to properly understand or resolve the issue. I have had to keep calling and following up myself, as if resolving their service failure is somehow my responsibility. I am paying for the service—not the other way around.

On top of that, I was initially informed that I needed to pay around ₹499, but later the amount increased to approximately ₹650, without any proper prior explanation of why the additional amount was being charged. I still paid the extra amount of around ₹150–₹200, expecting at least a basic level of service, but unfortunately, even after paying more, I am not getting the service I am supposed to receive.

What makes this even worse is that I clearly informed them that I was not keeping well, yet nobody seemed to care enough to actually resolve the issue. Because of their failure to provide a working internet connection and their repeated empty promises, I had to go to the office instead of peacefully working from home, which further worsened my condition.

And this is not even the first time. I have raised similar issues with Excitel multiple times in the past, and the response has always been the same—repeated scripted statements, false timelines and absolutely no accountability from the concerned teams.

I am genuinely frustrated and angry with the way Excitel treats its customers. A simple LOS issue has been pending for days, despite repeated calls and follow-ups, and nobody seems willing to take ownership of the problem.

Based on my personal experience, I would strongly advise people in and around Sector 62 to think twice before choosing Excitel for their broadband connection. Paying for a service is one thing, but getting the service and receiving basic customer support when something goes wrong is another. Unfortunately, Excitel has failed miserably on both counts in my experience.

Very disappointing service, extremely poor customer support, and zero accountability.

🚨 DO NOT BUY EXCITEL BROADBAND! ⚠️

Looking for an internet connection? Avoid Excitel Broadband. Here is how they operate (Account: 1410001893):

❌ Misleading & Forced Recharges: When my internet crashed due to a line cut, they forced me to recharge for ₹600 upfront just to assign a technician. Paid the money, but service was never restored!

💸 Unprofessional Local Service Provider: Their local partner team arrived and demanded unauthorized extra money out-of-pocket to fix the wire. When I refused to pay unapproved fees, the technician simply abandoned the job.

🛑 Fraudulent Refund Tactics: After canceling, they held my ₹2,000 deposit hostage for days and only released it after I threatened legal action via the National Consumer Helpline (NCH). They are STILL holding my ₹600 for service they never provided!

🔥 Verdict: A completely unprofessional setup with zero customer accountability. Cheap marketing on paper, but a total scam on the ground. Save your time, money, and sanity—go with a reliable provider! 🚫📡

I do not have the option to give a zero rating and am forced to provide at least a 1-star rating.

First of all, the Excitel team's response time for addressing issues is more than 48 hours, even when the issue is logged through the portal. To make matters worse, the customer support team calls for feedback after a week and marks issues as resolved without actually resolving them.

Additionally, the local technical team rarely answers calls unless there is a request for a new installation. Existing customers facing service disruptions or technical issues receive very poor support and follow-up. Overall, the service quality, responsiveness, and customer support experience have been extremely disappointing. I would strongly recommend not to opt for Excitel services