excitel Avis 

One of the worst broadband services I have ever experienced.

The biggest problem is not just the repeated red LOS light issue, but also their poor customer support. Getting connected to customer care itself is a struggle. I have to send multiple emails before I even receive a response, and even after that, the issue is rarely resolved.

When I finally manage to connect with customer support, the only response I get is, “Please wait 24–48 hours.” This is simply unacceptable.

I work from home, and waiting 24–48 hours without internet is not a practical solution. Instead of sending a technician immediately to fix the issue, they keep asking customers to wait while the same problem keeps repeating.

I have already paid for a 9-month plan, yet I have faced this issue multiple times. It feels like customers are expected to keep following up for the same problem again and again, without any permanent resolution.

Based on my experience, I cannot recommend Excitel to anyone who needs a reliable internet connection for work or daily use. If you value your time and need dependable broadband, think carefully before choosing this service.

Worst service.... While using it in hyd Connection disconnects often... And While I relocated to another room with still 2months of plan left...They said service is not available in that area and They haven't provided me or given me a grace period to relocate to other area

Poor connection and pathetic customer support. It has happened in last 20-25 days, since I took the connection, there internet not working problem has arised 3-4 times. Also no escalation system works here. So my advice don't take get trapped with this company's internet.

Absolutely the worst internet service I have ever used. The connection keeps fluctuating, and the internet goes down at least twice every week. The worst part is that their so-called ground team takes days to fix even a basic connectivity issue.

Their "48 working hours" apparently means 8 hours a day for 6 days. So basically, be prepared to sit without internet for almost a week!

The connection randomly stops working while you're in the middle of something, and the ground team is completely useless. Their customer executives are no better. The only solution they know is: "Sir, please reboot your router."

Worst internet provider. Don't waste your money or time. NEVER take this connection.

Bahut hi ghatiya company hai logon Ko bevkuf banati Hai service ke naam per Kisi prakar ki koi logon ko koi service nahin dete yah log ekadam se bevkuf Banakar rakhe hue hain customer khud Hi chhod Kar inko jata hai service ke naam per fenk service center

Never use this company. They take your money and never fix the problem. Their engineers do not respond and seem to do very little work. Very very bad and very unprofessional

Every other week, there is connectivity issue. The internet has not been working since more than a week. Poor customer service, no visible actions on the complaint raised. Very disappointed.

. I have been a loyal Excitel customer, but my experience has been extremely disappointing.

Shortly after paying for a 6-month plan, my connection box became faulty and stopped working completely. It’s now been 6 days, and despite making multiple calls, no one has contacted me or resolved the issue. Every time I call, I’m told that a supervisor or engineer will call back or visit, but none of these promises have been fulfilled.

The customer support team also refuses to transfer calls to a supervisor or the termination team unless you repeatedly insist. When I was finally connected to the termination team, I was informed that my connection would be disconnected but that I would not receive any refund for the unused period of my prepaid plan.

To make matters worse, they disconnected my service without even informing me, and they have still not refunded the remaining amount. This level of customer service is completely unacceptable and shows a total lack of professionalism and accountability. I would strongly advise others to think twice before choosing Excitel.

I took connection from Excitel online in May 28,2026 and person named Pruthvi (7386625821) and his team came for providing connection and money collection. after sometime connection was done and worked for 3-4 hours and after everyday problem just work for 1 hour and 8-10 doesn't works. If call to customer care they say will be solved and never solves the problem. Worse part tickets are getting closed without any action.

Worst service. They will close your ticket themselves stating that the router has been changes but in reality nothing has been done. They will not answer your call. If you will call customer care, the person will assure you to resolve the matter in 24 hours but it will take 10 days and might be possible even after 10 days, no action is taken. In short, a big no to EXCITEL.

Having Excitel for nearly three years disconnected yesterday reasons petahic customer

Dont take there connection. They have frequent disconnection. They dont have technical support team. They have hired some agency for technical support in jaiour & that too on contract. So he dont have time bcus of too many complaint. They respond to email but no results. There head Mr. Ashwami Mathur too int. But no solutions. They are worst company of interent. Dont burn your money.

PLEASE DON'T NOT CHOOSE THIS INTERNET CONNECTION.
I WOULD LIKE TO GIVE -100 this company not even elegible to get 1 star rating. I'm using this internet from 6 months the worst connection I have seen perticular on customer service there are not provided details description related to ott plan, lots of network drop, internet is not covered entire area only few places in home premises will get, even after raising the issue ticket, they are not responding, they are sharing the updated internet plans details to there customer there, there are money minded, have have waited for more than 10 days to get reply from them, they don't share there plan details to myexcitel app account,mail id, message to your phone. As a customer have requested them to share the details about updated plans details there are not at all ready to share this with existing customer. Earlier they are providing amzon lite for the rupees 5656 from November 2025 to May 2026. Before making payment i have discussed with customer support team and they have inform us all ott will be provided. Then Have renewed my existing plan now they are telling me they are not provided amazon lite or prime to 5656 price. To get this answer the I have raised more than 5 tickets to get clarity from the customer service. They are not ready to repay your amount. As customer we have to wait till to get late date of your Internet. PLEASE DON'T NOT CHOOSE THIS INTERNET CONNECTION.

Cheap rates, only beaten by the cheaper service

Sector 57 Sushant Lok Phase III Extension - The rates are good, and when its working the speeds are fine too.. you pay for 300mbps you get 300mbps.. but the catch is if its working. From what i figure they have a federated model in place for operations. Meaning, they contract the actual service providing bit to local regional contractors. The quality of service you get ultimately depends on how good and sincere your local provider is. Excited really doesn't have any quality control in this regards, and the provider in Sector 57 Gurgaon sucks big time.. They are unprofessional and outright dishonest. They close your service tickets as 'resolved' without fixing anything. if you end up getting them and by chance your provided is 'Devraj Internet Services', you better pray to your lucky stars that nothing goes wrong that requires fixing, either that or have a really strong and dependable mobile hotspot source to carry you through the 3-4 days they take to fix issues - depending on their mood.

Not recommended!! Pay 200 bucks extra and get the Airtel 100mbps pack instead.. the 200mbps is not worth this shitty experience if anything goes wrong, in my opinion.

Very poor service, don't use Excitel ever.
Technican didn't mount the router with clips, and the cable was also left unclipped. He said he would return in 2 hours because he didn't have the clips at that time, but now he is not answering my calls. I am raising a ticket through customer care, but it keeps getting resolved without any action, simply marked as Customer Premises Issue.

One of the worst internet providers all over India, with low connection, the worst speed and sudden drops in the connection.

I purchased the connection with 300mbps plan with 5g router on first today they give 300mbps speed and now after the 1 day the give me the speed 100 mbps with their 5g router and charger me for the 3 month plan no one answer the call they are chor sare ke sare paise lene ke baad pagal bna deya inhone customer ko

This company is fraudulent. Took the subscription money and then absconded without providing services. have a customer care service centre with people sitting there to say we are working on it. No refund will be issued all within 10 days of installing the wifi

THERE IS NO RESPOND FOR THE LAST 4 DAYS. I AM CALLING ENGINEER. HE IS NEITHER TAKING THE CALL NEITHER CALL BACK. THIS IS VERY BAD. I HAVE CALLED HELPLINE TODAY. THEY SIMPLY SAY SORRY AND TELLING ME TO CHECK THE ROUTER. THIS IS HOW THEY DEAL WITH CUSTOMER

The good thing is that this is very cheap than any other internet company pro derby however when you shift to a place where there is no feasibility, then your semi annual or annual subscription will never be refunded resulting to loose all the money if paid in advance. The customer service are so poor and helpless each time they bluff of call back resolutions which never happened.