eze Mattress Avis 

292
TrustScore 4.5 sur 5

4,6

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Lisez les avis des autres

Noté 4 sur 5 étoiles

EZE Ultra Hybrid double mattress. Very comfortable so far. Delivery timing was spot on and team rang me 30 mins prior to arrival. They did deliver to room of choice and removed box but mattress w... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Great delivery service. Bed is not soft to me, more of a 5,5 to 6. But lighter than expected, can move around when bed making. Not as cooling as I would have liked, memory foam topper no doubt, as a w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

Easy ordering for Eze mattress! Keeping us informed at every stage from purchase to delivery. Giving the option of removing old mattress and placing new one in bedroom. Product looks good although w... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The mattress is just what we were looking for - top quality materials, spring base and foam above it. The £50 “VIP” delivery option worked perfectly for us because the couriers carried the mattres... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de matelas
  2. Magasin de lits

Écrit par l'entreprise

Transform your sleep with our award-winning hybrid mattresses, voted Which? Best Buy Mattress for four consecutive years. Our hybrid mattresses, also known as combination mattresses, combine the benefits of memory foam, pocket springs, and gel infusion for the ultimate night’s sleep - perfect for all types of sleepers. We offer four types of mattresses that can suit every type of sleeper, no matter your budget. Our eze hybrid max mattress is medium tenson mattress and features two memory foam layers and 2000 pocket springs. It’s the best choice for those who prefer the best levels of support and pressure relief for uninterrupted sleep. Our eze hybrid ultra mattress is best for those who would like a softer mattress, while still delivering support and breathability. It features four levels of memory foam but has 800 pocket springs instead. For those who want a gel-infused memory foam mattress, you can’t go wrong with our Cooleze™ range. Our Cooleze hybrid deluxe mattress provides medium firmness, 1000 pocket springs, a memory foam layer, and a gel-infused memory foam layer for superior temperature regulation. Finally, our most affordable mattress, the Cooleze Hybrid Original, has 600 pocket springs with the same layers as our hybrid deluxe. 10 year guarantee. Free next day UK Delivery or 5-7 days with mattress disposal service. Free 14 day returns. Pay monthly with Dividebuy 0% Finance. No Credit Check. Buy now pay later with Klarna.

Awarded Which? Best Buy Pocket Sprung Mattress 2024 & 2025

Écrit par l'entreprise

The eze™ Hybrid Ultra mattress has been awarded as the Bestselling Pocket Sprung Mattress by Which? Best Buy, April 2024 & 2025. Here is what Which? had to say; "A Top-class Mattress, It’s not often we find bold claims that actually stand up in our tests, but the eze™ Hybrid Ultra is supportive, durable and breathable, which means you’re onto a winner for a decent night’s sleep with this mattress. It’s one of our highest scoring Best Buy pocket sprung mattresses".
Cooleze™ Hybrid Original Mattress
A Which? Great Value Mattress June 2025- Here is what Which? had to say; "If you’re after a mattress that’s cool to lie on and breathable, then this is worth a look. It’s supportive, long-lasting and won’t sag or soften" -Good overall body support -Feels cool to lie on -Breathable -Excellent durability

10 Year Guarantee

All eze™ Mattresses come with a 10-year warranty as standard, so you’re guaranteed to get a decade of great sleep. This warranty is valid from the date that you receive your new eze™ Mattress and is valid for the first 10 years of use. See website for details.

Coordonnées de contact

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4,6

Excellent

TrustScore 4.5 sur 5

292 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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4,6

Tous les avis

(292)

89 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

I can’t recommend it enough!

I have had the Eze Mattress now for over 4 months and I can’t recommend it enough. I chose the Hybrid Max Mattress because it’s slightly firmer and provides targeted relief for shoulders, back, and hips. I literally can’t wait to go to bed every night, I absolutely love it!

7 décembre 2024
Avis spontané
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Réponse de eze Mattress

Hello Marie,

Thank you for taking the time to leave us a positive review.

We are very happy to read that you absolutely love your eze™ Hybrid Max Mattress and would recommend us to others.

Thank you for shopping with us online.

eze™ Mattress Team.

Noté 5 sur 5 étoiles

EZE Hybrid Max Mattress - Great value!

Incredibly comfortable and so easy to unpack! In comparison to other Hybrid King Size mattresses this was so affordable too.

25 novembre 2024
Avis spontané
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Réponse de eze Mattress

Hello Zubina,

Thank you for taking the time to leave us a 5* review based on your experience shopping with us.

We are pleased to read that you're finding your new mattress incredibly comfortable and found shopping with us affordable.

Thank you for ordering with us online.

eze™ Mattress Team.

Noté 5 sur 5 étoiles

Excellent mattress!

Excellent mattress & great quality - definitely recommend.

17 février 2025
Avis spontané
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Réponse de eze Mattress

Hello,

Thank you for taking the time to leave us a 5* review based on your experience ordering with us.

We are very happy to read that you're happy with the quality of your new mattress and would recommend us.

Thank you for shopping with us.

eze™ Mattress Team.

Noté 5 sur 5 étoiles
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Réponse de eze Mattress

Hello Ted,

Thank you for taking the time to leave us a positive review based on your experience ordering with us.

We are very happy to read that you had great experience.

Thank you for shopping with us and we hope you are sleeping well on your new mattress.

eze™ Mattress Team.

Noté 5 sur 5 étoiles

Very comfortable mattress would highly…

Very comfortable mattress would highly recommend, great service and very quick delivery.

3 avril 2025
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Réponse de eze Mattress

Hello Jeremy,

Thank you for taking the time to leave us a positive review based on your experience ordering with us.

We are very happy to read that you're happy with your new mattress and would recommend us to others. We're happy you received great service and a quick delivery.

Thank you for shopping with us.

eze™ Mattress Team.

Noté 4 sur 5 étoiles

The mattress seems very good so far

The mattress seems very good so far, and the process of unpacking it, rolling it out on the bed and then expanding from something looking thin and flimsy to something thick and substantial, was a revelation.
The delivery process left something to be desired however. The team arrived within the advertised window and delivered the new mattress efficiently, but they were unable to recover the old mattress because there was no space on their van. It had to be put in our garage until another team could collect it the next day, which was inconvenient and required someone to be on hand for a second day.

3 avril 2025
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Réponse de eze Mattress

Hello Malcolm,

Thank you for taking the time to leave your feedback based on your experience ordering with us online. We are happy to hear that you are enjoying your mattress so far.

We are disappointed to hear your about delivery experience and have contacted our courier for more information. We are very sorry for the inconvenience you encountered for them failing to dispose of your old mattress and having to return the following day.

eze™ Mattress Team.

Noté 5 sur 5 étoiles

Excellent quality

A brilliant experience, from the delivery to the arrival. Simple instructions. I loved the fact that the mattress arrived in such a useful box on wheels. With the tool to open the wrapping easily. The mattress itself is super. Once it had been left the required amount of time we enjoyed a great nights sleep. And have since. It’s the perfect combination of comfort and convenience.

27 mars 2025
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Réponse de eze Mattress

Hello Katherine,

Thank you for taking the time to leave us a positive review based on your experience shopping with us online.

We're delighted to read your feedback from receiving your delivery, to installing your new mattress.

We hope you continue to sleep well.

eze™ Mattress Team.

Noté 5 sur 5 étoiles

Changed delivery date so I could make…

Changed delivery date so I could make an urgent hospital appointment.

25 mars 2025
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Réponse de eze Mattress

Hello Ali,

Thank you for taking the time for leaving us a positive review based on your experience ordering with us. We are happy we were able to accommodate your delivery around your appointment.

We hope you are enjoying your new mattress. Thank you for shopping with us.

eze™ Mattress Team.

Noté 5 sur 5 étoiles

The comfort of the mattress is perfect…

The comfort of the mattress is perfect for me. The delivery and assembly were so easy for us an elderly couple. Thank you

18 mars 2025
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Réponse de eze Mattress

Hello Hilary,
Thank you for taking the time to leave us a positive review based on your experience ordering with us. We are happy to hear you received a good delivery from our two man team and that you are enjoying your new mattress. Thank you for shopping with us. eze™ Mattress Team.

Noté 3 sur 5 étoiles

Be aware

Asking for a review before you've had a chance to get a night's sleep in on the mattress is a bit premature, but the mattress seems fine if harder than expected - it's so substantial I doubt we will ever be able to get it back out of that room unless the vacuum machine that packed it in the first place is loaned to us!
I did have an issue with the delivery, having paid extra to have it delivered to the bedroom and all packaging taken away along with the old mattress, the delivery company said unpacking wasn't part of the order, leaving me the difficult job of unrolling and unwrapping on my own and with reams of plastic to dispose of. Be aware

11 mars 2025
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Réponse de eze Mattress

Hello Mrs Sethi,

Thank you for leaving us your valued feedback.

The first review we send is just the service review, the product review follows in another 2 weeks time.

Your new mattress will start to soften in around 4-6 weeks this will give enough time for the settlement of the mattress and the mattress to adjust to your body shape. It can take up to 6 weeks for your mattress to fully adjust.

Mattress disposal and room of choice was included with your order, so we will contact our courier straight away and get more information as to what happened with your delivery. We will reach out to you over email once we have had a response and issue a partial refund for this service if necessary, but we were not informed of this at the time of delivery.

We are sorry to hear you had to do this yourself and apologise of behalf of our courier for their lack of service. We are disappointed to read your review and we will do our best to rectify this for you.

eze™ Mattress Team.

*Update 10.4.25

Hello Mrs Sethi,

We have followed up with our courier and emailed you the outcome. We have refunded you accordingly for the services which were not carried out at your property.

Kind Regards,

eze™ Mattress Team.


Noté 1 sur 5 étoiles

Courier service are cowboys

Their courier service not just unhelpful but their driver put my neighbours in danger with his driving.
When l called to report this, l was told politely that they thanked me for my complaint and that it would be filed.

17 mars 2025
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Réponse de eze Mattress

Hello John,

Thank you for taking your time to leave us your feedback. Your complaint was escalated to our courier partners who have been in direct contact with your regarding your complaint.

We hope you are enjoying your new eze™ Mattress. Thank you for shopping with us. eze™ Mattress Team.

Noté 5 sur 5 étoiles

Quick delivery

Quick delivery. Good packaging an easy way to buy a double matress.

17 mars 2025
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Réponse de eze Mattress

Thank you Fiona for leaving us positive feedback. We're very happy to read you had a good experience ordering with us and had a quick delivery. We hope you are enjoying sleeping on your new mattress. Thank you for shopping with us. eze™ Mattress Team.

Noté 5 sur 5 étoiles

The mattress was supposed to arrive in…

The mattress was supposed to arrive in seven days, but it did so in three, which was fantastic. The packaging had wheels that let us transport it to the desired spot. Although it takes two people to lift. Overnight, it inflated completely. I've had some excellent sleep scores since using the Eze mattress, it's medium temperature (not cool) under the body. Having had a Happy Mattress which i thought was ok, I would absolutely buy another Eze if I had to.

13 mars 2025
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Réponse de eze Mattress

Thank you for taking the time to leave us a 5* review based on your experience ordering with us. We're very happy to read you received your order earlier than expected and that you are sleeping well on your new eze™ Mattress. Thank you very much for shopping with us, eze™ Mattress Team.

Noté 5 sur 5 étoiles

Good Purchase

Helpful sales staff. Delivered on time. Very comfy mattress!

10 mars 2025
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Réponse de eze Mattress

Thank you Norman, for taking the time to leave us a 5* review based on your experience ordering with us. We're very happy to read you found our team helpful, you had a good delivery and are enjoying your new mattress. Thank you very much for shopping with us. eze™ Mattress Team.

Noté 5 sur 5 étoiles

Bloody marvellous mattress

Bloody marvellous mattress. Best one I’ve ever had!

10 mars 2025
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Réponse de eze Mattress

Thank you John for leaving us a positive 5* review. We're very happy to read your feedback on your new eze™ Mattress. We hope you recommend us to your family and friends. Thank you very much for shopping with us, eze™ Mattress Team.

Noté 4 sur 5 étoiles

Mattress came on time friendly delivery…

Mattress came on time friendly delivery person easy to unpack and it feels like I am sleeping on a cloud

10 mars 2025
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Réponse de eze Mattress

Thank you Red for leaving us a positive review based on shopping with us. We're delighted to hear that you were happy with your delivery and that you love your new eze™ Hybrid Ultra Mattress and you feel like you're sleeping on a cloud! Thank you very much for shopping with us. eze™ Mattress Team.

Noté 4 sur 5 étoiles

Recommend this fantastic mattress

Recommend this fantastic mattress , it is so comfortable, not too soft , not too firm , just cosy and comfy, we love it, it’s so easy to move around on, and I do not notice my partner moving either. I used to ache when getting out of bed in our last memory foam mattress, but know with springs and memory foam , no more aches , it’s just great !
Definitely can see why it is a Which Best Buy!
Only moan you really need to change your Delivery Company.
Box was battered, came in without taking shoes off, and then tried to leave the mattress downstairs, when I had paid for them to unwrap and place it on the bed.
Other than than that perfect nights sleep now , thank you

5 mars 2025
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Réponse de eze Mattress

Hello Nina, thank you for taking the time to leave us a positive review based on your experience shopping with us. We are very happy to hear you love your new mattress and have lots of positive comments. We are aware of your complaint with our couriers and have passed this on for them to investigate how their delivery team handled your delivery. We can again, only apologise on their behalf. eze™ Mattress Team.

Noté 4 sur 5 étoiles

Mattress is fantastic very comfortable

Mattress is fantastic, very comfortable and we are thoroughly enjoying sleeping on it. However the delivery team failed to properly unpack and remove the old mattress so this was disappointing. However on contacting Eze mattresses to report this they were very helpful and refunded the unpacking service I had paid for.

27 février 2025
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Réponse de eze Mattress

Hello Caroline, thank you for taking the time to leave us a positive review based on your experience shopping with us. We are delighted to hear you are loving your new eze™ Mattress. We are very sorry about the experience you encountered with our couriers, but are happy to hear our customer service team were helpful in dealing with your complaint. eze™ Mattress Team.

Noté 5 sur 5 étoiles

Great mattress

Good all round shopping experience. Recommended by 'Which' as 'best buy' and a great price. Delivery spot on time, kept informed on timing too.
Most importantly, fantastic mattress! Just right, great balance of support and softness.
We would definitely recommend.

18 février 2025
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Réponse de eze Mattress

Hello Linda, thank you very much for taking the time to leave us your positive feedback on ordering with us. We are very happy to hear that you love you new mattress and that you would recommend us. Thank you for shopping with us. eze™ Mattress Team.

Noté 4 sur 5 étoiles

Great company, great product

The whole process from ordering to delivery was easy, smooth and speedy!
Communication was good.
Really helpful to have wheels on the box it came in.
The mattress is unbelievably heavy and took 3 of us to get it upstairs, unwrapped and then on the bed!
It's only been 10 days and I'm still getting used to the mattress, although I will say, it is very comfy.
Definitely more firm than soft, but springs give it some bounce!

17 février 2025
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Réponse de eze Mattress

Hello Claire, thank you very much for taking the time to leave us a positive review. We are delighted to hear that you found our order process eze™😉 and that you are finding your new mattress comfy. Thank you for shopping with us. eze™ Mattress Team.

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