Fabric Giant Avis 

I wish I had read reviews before placing order. Stay clear away from these consters. I have been calling these people and they keep saying that they are checking with their warehouse for status of despatch, until I said that I had heard that before and all I wanted was a refund then I was told it was being issued but nothing has happened. I'm sure the warehouse is also non-existent at this rate! I have now resorted to Paypal, so hopefully I will get my money back that way.

As other people company is clearly a con won’t give tracking number despite numerous requests and still not received item.I have opened a case with PayPal.Address on website seems to be a mailbox company and will be reporting these to trading standards.They should be closed down a soon as possible to stop them deceiving anyone else.

I have not received my order. The tracking number is non existent. No response from them can't get through on the phone, I have emailed and asked for refund no reply
I've now put a claim in with PayPal
Won't ever use this company again

It saddens me to see such negative responses. I have made multiple orders and have never had any issues at all. The material quality is great, great price and delivery has been excellent. Fabric Giant is the first place that I go to for ordering materials and I've never been disappointed.
I would highly recommend them. Great company.

Terrible.

Claims to have refunded me for an order which they didn't post but pretended that they did (two orders, only sent one, but attached the same tracking number to both orders). Keep saying they have refunded, but they're clearly lying.

Use PayPal so at least you have some way to try to recover your money and don't rely on them to actually provide goods.

I placed an order which hasn`t arrived do you think I can get in touch with anyone NO???? 4 x emails, 3 x messages at least 6 phone calls !!!!!!! I have now registered a grievance with Paypal. Im sure not giving any recommendations

Do not order !!!
My order wasn’t complete,1 item was missing. I contacted them and was promised they will send it, a few weeks later and they haven’t bothered.
No refund either !!!

Order quite slow to be delivered, and then the wrong fabric was sent.
I have bombarded them with emails, very few were answered, but with promises to deliver the correct item.
Needless to say, I have received nothing…how this company is still in business is a complete mystery to me!

Buyer beware. I wish I had read reviews regarding customer service. Despite numerous emails two telephone conversations and an alleged missed delivery when I was in. My order from 6 October has still to date not arrived it is 24 November today. Will review goods if they arrive or post regarding refund.

Have ordered a few times from them. No issues with the products themselves, however delivery is almost laughable. Hit and miss whether or not you receive tracking information. Waiting for an order since 25th October so emailed for tracking. They then gave me a tracking number which revealed it has been sat at my sorting office since November 3rd. Not the first time I've had issues with shipping – it's ALWAYS very, very slow.

I bought fabrics from them a few times. I had no issues until they sent me the wrong item. Tried to call but all I got was their voicemail. Sent 3 emails. No reply. So disappointing. Will take my business elsewhere.

Total Rip Off!
Ordered 3 balls of 100g wool after many weeks I received ONE! Wish I had never bothered. Total Scammers!

DO NOT ORDER FROM THEM. Placed a order for cushions panels paid for 8 panels received 5 panels.
Have sent email, left messages on the answerphone tried live chat that was not live as they will not talk to you so no refund.
No customer service they will only take your money that it. Very unhappy

Only one item in my order was as described. One fabric said it was jersey cashmere (high quality). It was thin stretch polyester. Two fabrics were supposed to be cotton. Neither were. I emailed saying that cotton burns, it doesn't melt. I've tested them and they both melted. I haven't had a reply.
Delivery time was very slow too and I had to chase them up for tracking details. Might as well not have bothered as the products were rubbish and a waste of money. If you want fabric at a good price and a much better service, use Pound fabrics or Rena Begum on Facebook. Always an exact description of the fabric. Definitely not an outright lie like Fabric Giant

Would give 0 if I could. Sent order they took payment immediately and never sent wool despite me emailing and putting question on their 'chat' button but no answer. Thank goodness I paid via PayPal so I'm hoping for a refund. Disgraceful company they shouldn't still be in business taking good people's money.

I ordered six different fabrics from them. My parcel took a couple of weeks to arrive, and only four items were in it. Apparently the two missing items were out of stock. I was refunded for them, but not the full amount. Of the four items I received, two were substantially not as described (cheap polyester rather than cotton). I contacted them immediately and was promised a refund for one, but was told they'd "have to check" about the other fabric. They promised to email me about it, but here I am, nearly a week later, no email, no refund, and a pile of cheap polyester I can't use. I will not be buying from Fabric Giant again.

Ordered first time. Showed dispatch but over a week later still waiting. But ordered from two different companies on the same day and got both delivery's last week. But here I am still waiting nobody picking up the phone 3 emails and no reply. What the frig if I don't receive anything by tomorrow I'll be cancelling my credit card payment. Just Ridiculous first and last order with this company. Seeing reviews on here obviously not sent from the u.k rip off if fabric is needed. People order from pound fabric great price always receive good quality fabric just a shame this time they didn't have the fabric I needed which is why I ordered from this useless company.

Like many others I wish I had read these reviews first . Two weeks now and no wool has arrived . They eventually responded to an email blaming Royal Mail but I ordered wool from another site two days ago which arrived today . Really worried now as my order will be late and if the wool doesn’t arrive that’s all my profit gone.
So wool eventually arrived today . According to Royal Mail it was posted two days ago not two week ago as fabric giant had indicated . Communicate truthfully then this won’t upset people

I am slightly concerned with reading the reviews. I have previously ordered 3 to 4 times. FIrst 3 tiems lovely fabrics arrived v quickly. last time Sizes were cut wrong but did send out another bit about 3 weeks after. I made an order for £166 of Fabric Have phoned several times no answer, no reply from facebook messenger, or phone calls or by email.

I wish i had read these reviews before ordering. It says despatched however that was yesterday, bank holiday. Tried phoning numerous times, fb message, email etc. Needed fabric urgently, requested express delivery but that didnt add. Wanted to talk to them this morning to sort. Now panicking whether I will get this on time. If someone is answering these messages i want to know before contacting paypal to cancel.