Fabric Giant Avis 

Having read some the negative reviews for this company I was apprehensive placing an order.
However, the order arrived in a timely manner and I am more than delighted with the quality of the fabric. It is all good value for the money paid.
I will definitely be shopping from them again and have already recommended to my crafty friends.

I'm sure the positive reviews are fake. I ordered yarn. It never showed up. Contacted for tracking number and was ignored. Opened a dispute with PayPal and they also didn't respond so PayPal refunded. This was a month after ordering. Avoid and go elsewhere don't believe the fake positive reviews

Avoid! Don't give them a chance like I did, they will take your money and send you random crap instead of what you ordered. After over a week of trying to contact them they've said its because my fabric was out of stock. They made no effort to contact me about it violating their own policy as well as consumer law. Just sent me different fabric that I dont want. Their website boasts "14 day money back gaurantee" but you are entitled to this anyway under the consumer rights act. I've asked for a refund within the statutory 14 days (since they've sent a different product to what I ordered) and they have denied me one. I will be looking into reporting them to trading standards as I fortunately have everything in writing.

My first order with FG unfortunately had two items missing. I sent a couple of emails and hoped I would get a response. The fabrics were such good value, I placed another order. The next day I received one of the missing items but not the whole of order 2. I rang CS and spoke to a polite young lady who listened patiently while I explained my issue. She reassured me, contacted the despatch department and got them to send out the order again. She refunded the other missing item. The parcel order 2, arrived this morning, less that 24 hours since my phone call. Now that's what I call Service! Thanks!

Wrong items sent, no response to emails, escalated through PayPal… avoid!

On 5th December 2022 I ordered 13 balls of yarn from Fabric Giant, total cost £39.61. I waited a fair time for my parcel to arrive to me here in Ireland because of ongoing Royal Mail strikes but it did not arrive. On 16th January 2023 I decided to track my parcel via Royal Mail tracking Fabric Giant provided. I was shocked to discover that it said my item was delivered Tuesday 10th January and it had been signed for but the signature in the box was a squiggly "ioX" signed for by BOMBAY STORE. It was not my signature. then I looked at reviews on Trust pilot and found most were very poor. I emailed Olivia (who had to replied to other people's reviews) on Monday 16th January to explain that I went over to our local sorting office in Cork and was told that my parcel came into Dublin but was not sent down to Cork and it had been returned to sender on 10-01-2023 signed for by Bombay Store. I did not receive a reply from Olivia/Fabric Giant so emailed her again on Wednesday 2nd February. Still no response/reply from her. On 7th February I sent a message on Fabric Giant's webpage and they said they would get back to me. Today is 14th February and I still have not received a reply from them. Meanwhile the lady at An Post sorting office in Cork had given me two phone No's to ring but after going through several options and waiting ages I could not get through to speak to anyone. I had explained to Olivia that any items coming into Ireland need a Taric Code otherwise they fail An Post's electronic scan and are returned to sender. I had hoped to give fabric Giant a good review because at least An Post told me my parcel had come into Dublin but in view of the fact that I have contacted fabric Giant 3 times and have not received a reply I am only giving them 1 star in this review. I feel completely ignored by them as they have not attempted to resolve the problem at all. If they do not put the correct Taric/Customs code on their outgoing parcels, it is not my fault. I have asked them for a refund but they have not bothered. I have been patient and courteous with the content of my emails but now my only option is to ask my bank to make a chargeback to them. I am disappointed with Fabric Giant's lack of customer care, a "giant" mistake in my opinion ! If they want continued business they should take care of customer's problems and not ignore them hoping the problem and the customer will go away !

I'm surprised at the 2* average rating.

Unbelievably poor customer care.

Ordered wool to finish a time sensitive gift. Received an email saying it has been shipped. Weeks later it was refunded.

The person on their live chat was incredibly rude and uncaring, simply saying to "ignore emails" as the item was out of stock so was refunded.

This company simply doesn't deserve anyone's future custom.

Placed an order on feb 3rd, order confirmed. Kept up to date with delivery date /time. Got a text message on Friday to say it was being delivered today, got a message from parcel force this morning & it was delivered within the time slot allocated. Fabric is fab, really good quality & great value for money. First time I’ve ordered from them but would definitely use again.

Fabric arrived with in the 7-10 working days, no problem with the fabric i ordered but had not emails as to when it would be delivered which i would have preferred

Avoid this company at all costs! If you’re lucky enough to receive your order in less than 3 weeks you’re doing well. If you actually get what you ordered, you’re doing really well. Dire customer service, they gave me the wrong tracking number for an order I had been waiting for and that was 3 weeks after I ordered. They then couldn’t find a tracking number and said they would send again if they had it in stock. They offered a refund but because they either don’t reply to emails or take forever to reply, I got a refund through PayPal. Never again.

Initially couldn't fulfil the entire order as didn't have enough fabric left (minus 1 star). To be fair they did phone to see if I wanted a different colour, or make up with another colour. Emailed back with my selection, didn;t hear anything back and had to chase on the phone (minus 1 star). Just arrived with the original fabric order quantity in the originally ordered colour strangely enough, but looks nothing like the material on the website, much cheaper and poor quality (minue 2 stars). Overall pretty rubbish experience to be honest but at least it wasn't a scam. I'd avoid personally.

First and last time buyer. Ordered on the 4th Jan and didn't hear anything about my order so emailed on the 18th Jan to be told it is out of stock, which seems to be the running excuse for this company. Checking the website the items are showing as available so don't know how it is out of stock. They replied back and said I could choose something else but I need my order with the specific colour so I can't amend the colour. I have raised it with PayPal and will go back to shopping at Wool warehouse as they seem to one of the few that know how to provide a good service.

One bitten, twice shy - Ordered an extra 2m of fabric to finish a dress off via eBay. Image of fabric on eBay matched the fabric I was using, but when fabric arrived today it’s a different pattern altogether, I’ve now had to spend an extra £20 with another company to make sure I get it before the weekend.

Second time I’ve ordered from them, 1st time I gave the benefit Of doubt as it was between Christmas & New Year, but like other people i ordered items that they knew were not in stock and after chasing they admitted they weren’t getting the missing item & gave a refund.

Avoid like the plague!

I placed an order on 9th January and have still not received it. This is despite numerous chats and phone calls.
I was contacted 2 weeks after placing the order and was advised that items were out of stock but that I would be refunded and the other items would be shipped. I left it a couple of days before calling and asking for the tracking number. I was told my order would arrive by the end of the week, but that a tracking number was not available.
Still no order and no refund.
Would not recommend this company, and will steer clear in future

Very mixed feelings. Ordered 1st January but, despite emails, heard nothing until a call on 19th to tell me some items were out of stock. I asked for PayPal credit for the missing items. My parcel arrived on 21st January with an invoice for the full amount and no mention of missing items. I immediately texted but had no reply so emailed this morning (25th). I now have my refund.
I'm happy that they let me know some items were unavailable and that today's email was acted upon but puzzled as to why it took so long to send my order, why no communication for over two weeks and why I was able to order items if they were out of stock!
Not sure whether to order again or not.

I boght fabric many times here, and Im surprised, so many people are not happy. I always received my order on time, fantastic quality even £1 fabric. I saved thousands, buying here. Many unusual fabric costs here just over £1 per metre and most other cheaper than anywhere. Im high volume buyer and fabric always nicely packed and delivered on time and always nicer than at pictures. I never had any problem with this company and from my experience, I can highly recommended.

Safe to say I won't risk using again.
I ordered 28 balls of wool as they were on offer on 1.1.23. After 1 week I emailed asking when my order had been dispatched as no tracking with a courier is given. They asked me to wait another week to allow for delays in the post (but never actually told me when the order was dispatched)..fair enough...still nothing. Emailed again twice and telephoned asking for a replacement order. Advised this was sent and this time I did receive a parcelforce notification. Then on the day the order was due which to be fair was only 2 days later I received an email stating only part of the order had been sent and that a refund would be given for the missing 8 balls but I was infact missing 9. I have received the refund thankfully but have had no response to my email regarding the shortfall.
So to sum up, I have my wool and shortfall refund, and but certainly have no confidence in ever using again.

Avoid at all costs!!! I don't believe that this company even exists! Placed an order and nothing received! Tried to reach via online forms - ignorance, phone calls - goes straight to the answering machine, emails - ignorance. Good job I have paid via PayPal so there is a hope that this will be investigated and money refunded via the claim.
I wish I would read the reviews before placing an order! Definitely regret as now I am late with my orders because of them!

I wish Id read reviews before I ordered. Ordered loads of wool on 4th Jan, promised 3 to 5 day delivery. Had no response to emails, no tracking info available never again.

I have opened a dispute with paypal, haven't recieved my order, they won't give tracking number. Wish I had read reviews. Avoid at all costs. If I could give zero stars I would