Fabric Giant Avis 

Sent fabric to wrong address completely! Kindly posted to me by the receiver. Post cost £8. Fabric giant promised to pay. Never received the money after numerous emai and calls. Have that in accounts department hands. Scoundrels! AVOID!! A SHAME BECAUSE FABRIC WAS GOOD!!!

They get 1 star for speedy delivery and 1 of the fabrics I ordered, the other 2 that I ordered were wrong colours, 1 was supposed to be a really bright cerise but was a dull wine colour, the other was supposed to be blue but they sent me the same fabric in green, after reading reviews here it's probably not worth contacting them, I wouldn't recommend to anyone. Edited to add, just checked the website reviews for my items and they have hundreds of reviews but only about 3 different names posting them and all posted on the same day 🤷‍♀️

Ordered 14th June, Delivered 17th June. Beautiful fabric. Can't ask for more Second purchase. I'll definitely use them again.

Prices good, but service so bad

Express delivery dues not mean anything 3/4 days

Fabrics never cut straight, most lengths are actually short from what I ordered.

I’d say 7 out of 10 orders have issues

Also when you order they let you order fabric which is out of stock then ask you to wait 10-14 days

If it normally do reviews, but the service is so bad I feel I need to do so

Regularly place orders with this company. Delivery can be very slow, upwards of five or six days sometimes. Standard delivery charge leaves them out of pocket as they cover full delivery cost. Fabric has always been good quality and generous quantities. Very happy with this company as I am patient waiting for delivery. Was concerned on first order after reading bad reviews but have had no problems. Will continue to purchase from them.

I ordered a lot of yarn from this company and it was delivered in good time but there were a few balls missing so I emailed them and they said they would send out the balance. I then read the reviews and started to panic thinking that I had been scammed too but I have just received it. I am very pleased with my yarn and the service and will definitely be buying from them again.

Scam company. Takes your money but doesn't deliver.
It would appear that they do this all the time.
All phone messages and emails ignored.
Potential buyers beware!
They will scam you.
Any "Good" reviews are clearly fake.

Absolutely appalling company DO NOT BUY from them. I stupidly bought fabric that my Wife asked me to purchase. I was quickly contacted and told 1 lot of fabric was out of stock, would I like a replacement or refund. I asked for a refund.

A few days later the rest of the fabric turned up with no mention of the missing fabric, which I was still billed for and awaiting a refund. I have chased them numerous times via email, onsite chat and even tried to call and text a "Ben" who originally contacted me.

A full month on I'm still waiting for my whole £5 ish that they owe me... if they can't give me £5 back then how many others money have they kept!!

EDIT - After leaving this review I finally got my refund so have increased my review from 1 star to 3. It would have been 5 stars if they had just refunded straight away instead of causing me lots of hassle.

If I could give this supplier no stars I would. Delivery takes ages, they then send the wrong fabric TWICE. Communication is appalling. Will not be using again and would definitely not recommend.

I read the reviews and stupidly thought I would give them a chance, although I did reduce the value of my order substantially.

I received my fabrics, and one of the felts was a completely different colour from their colour chart. I ordered what appeared to be a dark grey and received a bright green! I emailed customer service straight away, who accepted the colours were nothing alike, and it was agreed I could return the felt, send them a copy of the postage receipt, they would reimburse me, and send the correct color—great! I didn't look at the green as it was an error, and I just put it in a bag to return. 

I received a few days later, via first-class mail, the original green felt with the accusation that I had stolen 1 cm from odd areas on their original cut line. When I put the green against the other felt I brought, I could see there was a small piece that looked like scissors slipping from when they cut the order, which is where I apparently had taken the felt from. Why would I do that? I had agreed to a solution to return the felt at no cost to me, so why? Especially when there was an extra 28 cm at the bottom of the fabric? If I had wanted any of the incorrect fabric, surely that would have been the place to steal it from! So this company spent £4.19 returning an item that they sold for £7.36 and gave me an extra 28 cm as it was incorrectly measured, as was the other felt in my order, which was also longer!

I'm out of pocket on returning the felt for £1.65, and their customer service didn't do me the courtesy of a response to my email with photos, even after I gave them 2 weeks to sort this out. Of course, I won't be using this company again, and the felt is inferior quality to the felt I was buying previously. In the future, I will take notice of others' reviews!

I have ordered twice from Fabric Giant and can't complain! I am very happy with fabric received for really good price. Will be definitely ordering more. Highly recommended!

If I had the option to give no stars I would! It’s sad I’ve ordered from here twice! And had a tracking number! But this time no tracking number! 19 days later I have no fabric!

Ben from the warehouse said he would go and check whilst I was on online chat then asked to give them a couple of days! And he’d get back to me…

He hasn’t… ordered 11th of march… dispatch notice 13/14th of march… 31st of march no order…

Absolutely disgusting customer service!

I will be processing a charge back!!

I ordered Shabby Dogs and Cat fabric 27 Feb. I received a call to say that they did not have all the fabric available but were expecting more the following week. Many phone calls, chats online and also sent emails via their website - nothing. Sent another email cancelling order and demanded a refund. This worked, refund received. Lack of customer service

I placed an order with Fabric Giant on Monday, and nearly cancelled it when I saw the terrible reviews, I decided to risk it and was I rewarded. The order has already been delivered and the items are amazing. 2 of the fabrics are far nicer quality then I expected, and the other 2 are exactly what I expected. Superb prices, excellent quality and very fast delivery. I will be buying more.

I made an order on 13th january, a week later they told me some of the items were out of stock and I requested to be refunded for those items and have the in-stock ones sent. it’s now 18th march and I haven’t received my items or my refund, and they still have the ‘out of stock’ items listed for sale on the website. no response to any of my emails so I resorted to instagram messages, where I’ve just had unhelpful and rude messages back. have ended up raising a case with paypal to get my money back.

ordered the same items from woolwarehouse two days ago and they’ve just been delivered, so that’ll learn me for not using my usual trusted sources!

Absolute joke of a company. Ordered fabric to make costumes for a primary school production and sent an email it had been dispatched. After waiting over a week, and making contact with them twice, (and being told they would get back to me) they finally sent an email saying it hadn't even been dispatched and might be the next day!!. Costumes required in three days, so zero chance of fabric arriving. Had to go out and purchase again, and will be sewing all weekend- great Mothers Day! Will NEVER use again and am thankful I paid by a refundable source.

Not sure how I can check the tracking system which shows products shipped and then several hours later, an email saying one item out of stock. Requested a cancellation of both items and a full refund. So far not had the courtesy of a refund or acknowledgement.
Also, the registered address given is just mail drop premises. Although there is a tracking link, there isn't actually any tracking.
Sadly, I can't recommend this company as I don't feel I can trust them. No trace of the company at companies house. No VAT number on website or receipt, so do we assume turnover is under £85,000?
Are they tied in with Bombay Stores in Bradford, a company with an interesting history? That is the return address shown in FAQs along with different postage prices although the returns instructions show the mail drop address as 33 Great George Street, Leeds, West Yorkshire, LS1 3AJ.. Looks as if some pages were cut and pasted and others were not.

Don’t know why people are slating this company. I ordered LOADS of fabric for my first order and it all arrived and it’s all perfect. Exactly how I expected it to be. Great quality and packaged well. I will definitely be back to order more.

Oh dear why didn’t I read the reviews.
Received the wrong order over a week ago. Naively expected it to be sorted out quickly. Emailed the same day, didn’t get a reply for three days asking for photos which I sent last Thursday. Still no reply even though I emailed again two days ago.
Very disappointed to put it mildly.

I got 3 orders from Fabric Giant:
1 order no problem at all
2 order they tried to change some fabric, but I insist for refund and got it
last 3d was a nightmare: shipped almost 10 days after paid, 2 fabrics was changed for another without my consideration and 1 piece of fabric missing.
No communication. After paying you have to hope that something will be delivered.
If you like something - order 1 time and no more.