Facepunch Studios Avis 

Very frustrating experience — game stopped working

I bought this game for around $9 and initially everything was fine. I played for about 5 hours without any major problems. Then, when I came back to play again, the game suddenly stopped working properly.

I keep getting errors related to downloading/loading the world and getting disconnected. I've tried several different solutions, including verifying the game files and other troubleshooting methods, but nothing has fixed the problem.

What really pisses me off is that I paid for a game that I can no longer play. I shouldn't have to spend hours troubleshooting a game just to get it to work.

I really hope the developers fix these server/game issues because I actually wanted to enjoy the game. But right now, my experience has been extremely frustrating and I can't recommend it.

Today i got banned from rust for no reason counter strike 2 was running in the background and discord i got banned after being ingame for over 1 hour and the thing their customer Support says is nothing they just closed my ticket and yeah thats it never buy a game from this ass company

DONT BUY THIS GAME/ANY GAME FROM THIS COMPANY IF YOU DONT WANT GET UNREASON BAN

I am extremely disappointed with Facepunch Studios' rigid and unfair policy. My Steam account was recently hijacked by a malicious third party. The intruder hacked into my session, defaced my profile name with an offensive/threatening phrase ("i have a bomb"), and immediately launched Rust to get the account banned before I could even regain control.

Even though Valve/Steam Support officially verified the security breach and confirmed that my account was compromised, Facepunch refuses to look at the evidence. They just automatically close support tickets as "Solved" without a human agent actually reviewing the logs or IP discrepancies.

Punishing legitimate, loyal players for being the victims of a cyberattack while letting the actual hackers walk away scot-free is a terrible practice. Their "Zero Tolerance" policy is just a lazy excuse to avoid doing proper customer support. Absolutely unacceptable

They ban me for no reason and then they dont unban me and dont give me reason why i was banned

Ho acquistato il gioco Rust in Alpha il 19 dic 2013
Ci ho giocato molto in questi anni ma ultimamente, da oltre un anno, non ci giocavo e non l'avevo neanche installato sul computer. Tempo fa ho ricevuto una mail in cui mi dicevano che ero stato bannato in modo permanente. Come è possibile tutto questo? Non ho ricevuto avvisi di password violate o accessi estranei al computer, che oltretutto utilizzo in modo esclusivo e non avevo neanche il gioco installato. Non sono mai stato bannato in vita mia, e questo mi fa molta rabbia. Non c'è modo di parlare con nessuno... questo è un comportamento scorretto da chi ha creduto in voi da quando eravate in fase Alpha. Mi dispiace ma non siete un'azienda seria che da valore a chi a creduto in voi fin dall'inizio.

Dają bany nie podają powodu kontakt jak bym rozmawiał z automatem

Why fix your game and make it good when you can leech your customers out of every ounce of happiness they have everytime they load up this sorry ass excuse for a game. Facepunch should geniunely be ashamed of themselves for what they let there game turn into. Biggest waste of time ive ever put into any game in my life. Developers have the brain capacity of a walnut surprised they even have any players still. Dead game

Facepunch Studios' customer service experience is appalling. I've tried to resolve a documented technical issue on their Easy Anti-Cheat appeals portal that prevents me from submitting any requests. Despite contacting official support (ticket #621562), where the agent 'Matt' explicitly admitted that the reference ID provided by the game was incorrect, they have refused to conduct a manual human review.

Instead of fixing an obvious flaw in their own technical infrastructure, they choose to automatically and immediately close tickets, denying the consumer any right to a fair review. It's frustrating to see a company of this size prefer to ignore flaws in its system rather than dedicate a few minutes to verifying a case where their own agent acknowledged a technical error. If you have any technical issues with their services, don't expect human help: you'll be ignored by automated systems. I do not recommend their support under any circumstances.
I also don't recommend the game at all; this is terrible! I will maintain this rating until this changes...

DO NOT buy rust ever the developers are not fair and dont care about ppl they only care about grabbing money because i got a ban for no reason and even no active play i also send them a ticket that i wasnt playing rust at all and that i didnt even had it installed even send them proof of screenshots and dates and even that i have been playing for months they told me about zero tolerance and couldnt do anything these developers robbing players of their money and even while i told them i was hacked and had no installation of rust on my entire pc but they didnt even care about the proof they just never replied again

TITEL: 0 Minuten echte Spielzeit: Hacker zerstört mein Netzwerk und Facepunch bestraft das OPFER!
Kauft dieses Spiel nicht. Punkt. Ich habe Rust – abgesehen von ein paar Stunden im Early Access vor Jahren – nie angefasst. Trotzdem bin ich jetzt permanent gebannt. Warum? Weil ich Opfer eines massiven Cyberangriffs wurde, bei dem mein gesamtes Heimnetzwerk lahmgelegt und mein Router physisch zerstört wurde. In dieser Zeit hat der Hacker meinen Account missbraucht, das Spiel installiert und nach nur 11 Minuten einen Bann provoziert.
🛑 Die skrupellose Ignoranz von Facepunch:

Polizeiberichte sind ihnen egal: Ich habe den Angriff polizeilich gemeldet. Trotz offizieller Dokumente und dem Nachweis der Fremdeinwirkung stellt sich Facepunch taub. Sie ignorieren die Wahrheit und decken lieber das Fehlverhalten ihres Systems, statt Opfern von Kriminalität zu helfen.
Die Support-Sackgasse: Man wird wie Müll zwischen Facepunch und Epic Games hin- und hergeschoben. Niemand übernimmt Verantwortung. Es ist ein endloses Kreisspiel aus Textbausteinen, das darauf ausgelegt ist, dass man entnervt aufgibt.
Willkür statt Logik: Facepunch weigert sich, Logfiles oder IP-Abgleiche zu prüfen. Jeder fähige Techniker könnte sehen, dass der Zugriff nicht von mir stammte. Aber Faulheit siegt über Gerechtigkeit.
Rechtloser Raum: Nur weil etwas in den AGB steht, ist es rechtlich noch lange nicht haltbar. Facepunch glaubt, über dem Gesetz zu stehen. Wer hier kauft, begibt sich in eine digitale Diktatur ohne jede Chance auf faire Prüfung.

⚠️ Schlimmer als Nexon (Combat Arms)
Ich habe so ein widerwärtiges Verhalten schon einmal bei Entwicklern wie Nexon (Combat Arms) erlebt – Facepunch schlägt dem Fass den Boden aus. Es ist ihnen völlig egal, ob ihr im Recht seid. Wenn das System euch einmal (unverschuldet) markiert hat, seid ihr für sie erledigt.
Investiert euer Geld in Entwickler, die ihre Community respektieren. Es gibt hunderte bessere Spiele mit echtem Support, die ihre Nutzer nicht wie Kriminelle behandeln, wenn diese gerade selbst Opfer eines Verbrechens geworden sind.

TITLE: 0 minutes of actual playtime: Hacker destroyed my network and Facepunch punishes the VICTIM!
Do not buy this game. Period. Aside from a few hours in Early Access years ago, I have never touched Rust. Yet, I am permanently banned. Why? Because I was the victim of a massive cyberattack that crippled my entire home network and physically destroyed my router. During this time, the hacker compromised my account, installed the game, and triggered a ban after only 11 minutes.
🛑 Facepunch's Scrupulous Ignorance:

Police reports mean nothing to them: I officially reported the attack to the police. Despite official documentation and proof of third-party interference, Facepunch remains deaf. They ignore the truth to cover up their system's flaws instead of helping victims of crime.
The Support Dead-End: You get tossed back and forth like trash between Facepunch and Epic Games. No one takes responsibility. It’s an endless loop of canned responses designed to make you give up in frustration.
Arbitrariness over Logic: Facepunch refuses to check log files or IP matches. Any capable technician could see the access didn't come from me. But laziness wins over justice.
Lawless Space: Just because something is in their TOS doesn't make it legally binding. Facepunch thinks they are above the law. Buying here means entering a digital dictatorship with zero chance of a fair trial.

⚠️ Worse than Nexon (Combat Arms)
I’ve seen this disgusting behavior before from devs like Nexon—Facepunch takes it to a whole new level. They don't care if you're right. Once their system flags you (unjustly), you're done.
Conclusion:
If you buy Rust, you support a system that aids criminals and punishes the innocent. Facepunch is a prime example of incompetent and arrogant studio management. Save your money and your sanity—this studio doesn't deserve a single cent of your hard-earned money.

This game developer is the absolute worst. I've been playing Rust for at least two years without any problems and have never cheated or anything like that. Since the new update (the big 2026 update) came out, my account has been permanently banned without any explanation! Even if Facepunch had provided a reason, it wouldn't be acceptable! I've thrown money at you, and you just ban players like that when your cheat program fails? This is how you'll end up with fewer and fewer PC gamers and more and more console players. You're robbing us of our money, and I hope everyone in your company is losing sleep over it. What you're doing to your community is not right.

hey if u wona buy rust is rn 40€ an this is what u get
a game where u can glitch in to ppl bases get stuck in air die to nothing hit ppl but it dident count an they dont wonna fix it insted they wonna make updates an make new bugs nice game bwt if u wonna get help than they dont reply

Game Ban from a game I haven't touched since 2022 and only played for 48 hours.
Suddenly I get a game ban for apparently trying to make a new steam account and play it. Im using my only steam account with the game on and haven't played it.
Trying to fix it, I now have to install and try to logon to a server.
Besides this Im getting spammed by comments on my game ban on steam and people dont wanna play on my servers as a result and therefore loosing revenue.

I've been playing Rust for quite some time now and have accumulated a considerable number of hours. In my opinion, Facepunch needs to change the rules governing server administrators. Players shouldn't be banned without a justifiable and verifiable reason – especially without proof of cheating.

Facepunch has developed a dedicated anti-cheat system specifically for this purpose. If this system detects no rule violation by a player, a server administrator shouldn't be authorized to issue a ban based solely on a subjective assessment.

Otherwise, the purpose of an anti-cheat program provided by the game developer becomes questionable if server administrators can still exercise unrestricted and potentially abusive decision-making power. Furthermore, anyone can theoretically become a server administrator. Therefore, I consider it problematic that individuals can classify players as cheaters and impose corresponding sanctions without objective evidence.

Read the fine print when purchasing a game from Facepunch. The games are temporary contracts and they can remove the game you paid money for and there’s nothing you can do. I bought rust on Xbox console and they removed it. If I had the time I would sue the s*** out of facepunch. F facepunch. Worst company ever.

This company is a joke

I had bought rust and legit played for a total of 5 minutes joining a dedicated server just to see if it would lag on my new PC well it was running fine so I logged out and went to work. To my surprise I get back 8 hours later finding out I was ban and that my account was hacked funny how no other game I've played gets hacked through my password and firewalls so easily...tried to make a appeal a few months later just to be told to get a better password... wtf answer is that get yourselves better firewalls that protect your community seriously never in my life did I see devs ask 80$ for a game that was out for over 10+years and get easily hacked my god theses are the worst f devs I've ever had the displeasure of trying there game stay away from any of there work

Gehackt gebannt jetzt spielausschuss mit über 2,8k Stunden . Kein Kommentar . Nicht mal einen Stern wert.

Frustrante experiência com a Facepunch. Minha conta foi comprometida por malware, e mesmo após relatar o problema à Steam/Valve, a empresa se recusa a resolver ou fornecer suporte. Todos os tickets são respondidos de forma genérica, e o cliente é ignorado.

Apesar de não ser responsável pela plataforma Steam, a Facepunch deveria colaborar com os clientes quando há contas bloqueadas injustamente ou comprometidas. A falta de comunicação e assistência é inaceitável. Não recomendo esta empresa a quem busca suporte ou responsabilidade mínima.

Frustrating experience with Facepunch. My account was compromised by malware, and even after reporting the problem to Steam/Valve, the company refuses to resolve or provide support. All tickets are answered with generic replies, and the customer is ignored.

Although not directly responsible for the Steam platform, Facepunch should cooperate with customers when accounts are unfairly blocked or compromised. The lack of communication and support is unacceptable. I do not recommend this company to anyone seeking basic responsibility or support.

Get rid of the background video in the menu there’s no reason why my game should crash on loading background video multiple times just go back to phase 1 and make the game work again instead of trying to add so much to break something that’s already broken

bad company and bad costumer services the ban you from the game with no reason and you cant talk with anyone and even by email they not replay you so i never recommend to buy any games from them .