Faherty Brand Avis 

Outstanding service every time.

I had a disappointing experience with Faherty’s customer service. I came across a 50% discount code online that applied correctly to my entire cart—until I entered my email, at which point the prices reverted to full retail. When I reached out to inquire, I was told the code was only valid for “friends and family.”

To make matters worse, the representative told me that if I didn’t like that answer, I should contact the Faherty family directly—whatever that was supposed to mean. I explained that, as a returning customer, they should have honored the discount as a one-time exception, especially given how misleading the site behavior was. It felt like classic bait and switch.

Their response showed zero interest in retaining a customer. They offered a 25% off code, which is only marginally better than the 15% discounts available everywhere. Once I use up my remaining gift card balance, I won’t be shopping with Faherty again. At $200 for a pair of pants, customers deserve better treatment and a brand that values loyalty.

I reached out to Fagerty Brands about Shorelite bathing suit (MSS2401-OFF/PO#33884). I’ve owned the swimsuit for a year and worn it under a dozen times. The lining now tears in several places. While the response was quick, their “Quality Guarantee” is not what was advertised. I was offered a $25 gift certificate to replace $98 trunks, claimed to be because the item is “in otherwise great condition.” When I pushed back, I was told to contact the merchant carrying THEIR brand. Not what I expected. Very disappointing from a once-favorite, expensive label.

Ordered two items 13 days ago, it took a few days to ship out, and the last FedEx scan was 8 days ago, still across the country. I inquired with customer service who took 3 days to get back to me over email, and their response was essentially 'the package is with FedEx, we'll email you once it is delivered!' I understand they do not have control over FedEx, but they did chose them as the carrier and I found the response to be flippant and insufficient. Seeing the tracking stalled 8 days ago, I would have hoped would trigger a closer look from them or some sort of remedy. I ordered for a spouse's birthday, with what I thought would be plenty of time and now that present will not arrive on time.

10 days later I am still waiting on my order. No one to talk to. No response from their customer email.

I ordered a dress recently. I received an email from FedEx confirming delivery on a Wednesday that included a photo of the package. The package was laying on a bare stone floor in a building lobby. Unfortunately the building in the photo is not mine. My building has a 24 hour/7 day doorman that receives all packages, logs them into a database that alerts the residents. My building lobby also is completely carpeted. There are no bare floors in our lobby as shown in the picture.

I called Faherty the same day at (877) 745-8994. I received a recording that loops over and over stating all agents are busy helping others and simply directs callers to use the chat feature on the website. Well I did that, thinking I would receive help. The chat feature simply asks you for your email and advises you that an agent will be in touch shortly.

I continued to call multiple times, hoping to reach an agent but no one ever picks up, regardless of when I called.

I spoke to a FedEx rep who stated that due to the type of service Faherty uses, she cannot assist me. She states that I cannot submit a claim on my own behalf, despite having a photo the clearly shows the package was not left in my building. She advised me that I need to notify Faherty immediately, or at least within 24 hours so they could submit an expedited claim and have the driver investigate. It is now 48 hours, multiple calls, chats with a useless AI bot, and I have not been contacted yet.

To have a company that cannot provide adequate, or in Fahertys’ case, any customer service at all, is ludicrous.

My recommendation to Faherty:
Your customer service is nonexistent. When customers seek help, forcing them to communicate with an AI chat bot that cannot assist is not helpful. It only causes frustration. Hire live people to address customer concerns!

At this point, I don’t even want the dress anymore, give me a refund. I have no faith in Faherty and the company is seeming to be a scam. There are many other vendors that treat customers well and are actually available to assist when issues arise.

Save yourself the heartburn….
and just don’t order from Faherty online. There’s zero customer support, literally zero. The “chat” is AI only. It repeatedly told me customer support would contact me. It’s now a week later and they haven’t. The phone number on the Contact Us link only refers you to email or FAQs. I emailed directly a week ago and again no response. It’s just not worth it.

Some of their products I do like. They are moderately expensive, however. For instance, the 5 movement long pants. However, not everything fits the way I'd like them too. Like some of their pricey men's polo short sleeve shirts. They're too long in length. Secondly, when you buy their clothing, they nearly always charge you for shipping and use Smart Post which can take longer in receiving (i.e. a week or longer). You'll have to spend over $150.00 for this level service. What kind of good customer services is this?

FAKE PROMOs and MISLEADING ads
They don’t honor their promotions even when it’s an issue from their systems, despite their site literally stating they will add discounts after if you reach out. Customer service took 48hours to respond to an email, and say they can’t help since the promotional period ended… 18 hrs ago, what great timing with them not responding until the promotion passed. Won’t be getting anymore of my loyalty or recommendations to others with such bad service and low desire to rectify issues for their customers.
Should be flagged and fined for false advertising and misleading consumers.

NOT THE LIFETIME GUARANTEE THAT STORE EMPLOYEES ADVERTISE.

I have a one year old T shirt that developed a hole after wearing maybe 4 times. I was told to contact corporate customer service who offered a gift card but only for the reduced "on sale" cost that I spent.
Faherty doesn't owe me the amount I spent. If there is a guarantee, then they owe me a shirt, plain and simple.

Now in order to get it replaced, I have to add $25 to cover the current cost + SHIPPING should I buy it online.

I own about 15 pieces of their clothing. What a minor thing if they offered me a new shirt. Instead, they turned me into a FORMER customer.

False advertising and unhelpful customer service. On the site some sale items had a promo code for an extra 25% off. Code didn't work, chatted customer service, says they'd get back but never did. Finally get through after several tries and they say the promo ended...while I was waiting for a response from them. They directed me to a different discount that didn't apply to my order and hung up. Not shopping somewhere that doesn't have basic support for your order

Terrible customer service. Put the wrong address while checking out. Immediately reached out to the customer service to remedy. Would not do anything. Ended up shipping across state. Awful awful customer service.

I’ve been a loyal customer and have truly enjoyed several of your shirts over the years—your quality and style have always stood out. However, I was recently disappointed by the performance of your Legendary Sweater, which I received as a Christmas gift.

After just 5–6 gentle washes, the sweater became noticeably fuzzy and worn. I reached out to your customer service team with clear photos and garment numbers, only to be told to return it to Nordstrom without a receipt. Unfortunately, as you likely know, most retailers require proof of purchase—making this an unhelpful solution.

For a brand positioned at a premium price point, I expect better support and accountability when a product clearly doesn’t hold up. Regrettably, this experience has made me rethink future purchases from Faherty.

I recently purchased a sweater from Faherty as a gift, and followed the washing instructions carefully, but unfortunately, it warped after the first wash. I reached out to customer service, and they were prompt in offering a solution, a gift certificate for the value of the sweater. While I appreciate their responsiveness and resolution, I was disappointed that the gift certificate did not include the tax I originally paid.

A refund (even in store credit) should ideally cover the full amount paid, including tax, since that was part of the original purchase cost. It feels unfair to be out that extra money due to a product issue that wasn’t my fault.

The customer service team was polite and resolved the issue partially, but this policy leaves room for improvement. I hope the company reconsiders this practice for future cases.

The knits are all terrible, in both men’s and women’s sweaters and shirts. In no time those all look pilly, kind of thread-bear and cheap even if hand washed correctly. VERY Strange sizing. I have bought many things from this brand but not anymore! The men’s pants are nice though and so are the women’s cotton dresses.

Great product. Their customer service could be better--it's not bad--by making themselves more accessible. But returns and exchanges are pretty easy. A few years ago, I had my own customer rep I could contact via text and ask about sizes, fit, etc. That was awesome.

I wanted to let everyone the fantastic experience I have had working with Victor Intriago at the Faherty store in Savannah GA.
I had bought some clothes in Mir Mar Beach Fl when on vacation and realized I needed to return and exchange some items...I live in Jax Fl and wanted to take care of this through the mail verses driving 5hrs back to Mir Mar Beach. I could not get a hold of anyone to answer the phone there and the main website was not any help so I was willing to drive to Savannah to do these returns and to exchange 2 of the items, because I love this brand so much. I decided to call Savannah and make sure if I drove there I would be able to return and exchange these items (I didn't want to make a trip and not be able to be helped). Victor Intriago answered the phone and he was so wonderful and pleasant to speak to and he immediately sent me a return slip for me to return my items he immediately called me when he received them and took care of everything I needed and has ordered my exchange items! He was awesome and I will call him for any other items I want to buy from this company. Thank you so much Victor!!!
Lorrie B

CAN ANY actual PERSON help me. Fwd: Order 2460166 package is lost

I’ve written about 18 times since last Friday. Nobody will give me a customer service that accepts even a voicemail And there’s no person that’s answers that phone. Sadly we are limited to the AI in their chats which is subpar at best borderline on horrible. I need help with a single thing. And I think I need to talk to an actual professional human that works at Faherty. Does anyone exist? Should I export a zoom info contact chart an start calling random people?
It’s really bad. Really disappointed.
This was ordered 1/30 and has been shipped to my state and send back to Wisconsin twice? Nobody at Faherty responds so good luck to anyone trying

Faherty- High quality clothing- our family has bought this brand for years. We have purchased holiday and birthday gifts for both of our girls and their husbands for several years. The customer service has become dreadful. There is nobody to talk to except an AI or email. Poor followup. The local stores have false telephone numbers listed.For example the Montecito location number goes to a visitor center! That is frustrating! We ordered a birthday gift to be sent to Ohio a week ago from the Montecito, CA store. The sales person was nice and we were given a receipt with order number. Item is not on back order. I think customer service is poor once you leave the store. The transaction was on 2-9-25. Still no shipping date. Hope it arrives as it is a birthday gift for our daughter.

I was Christmas shopping in Savannah at the Faherty store there and experienced the best service. Her name is Purmia Boahurunya. She was friendly, and helpful. She went the extra mile to find the shirt I was looking for. She was fun and made my shopping a breeze. She really made my day with her wonderful personality and expert help.