Faherty Brand Avis 

I bought a couple of Faherty Brand flannel shirts; both were on sale, but still well over $100 each. The first time I put one of them on, the top button (first one below the collar) came off in my hand. I sent an email to Faherty customer service, provided the order number, and told them I expected better quality given their premium price point. It took 8 days for someone to reply to me (with apologies because they were so busy), and then they asked me to provide several photos -- one of the issue I had emailed about, one of the shirt laid flat so they could see the style, and one of a model number on a tag inside the shirt -- despite the fact that I provided the order number precisely so they could figure out all that information on their own. Plus, it's not clear to me why they'd need a photo given it should be fairly obvious what it looks like when a button comes off a shirt.

I replied with some irritation -- because I'm busy too -- provided some basic information, pointed them to the order number I'd provided and told them I wouldn't be sending the photos. I haven't heard a peep from them since.

YMMV, but I won't be shopping with Faherty Brand again.

Terrible online customer service. Have sent multiple emails and chat messages to see where my order is. It’s been over 2 weeks since my order and USPS tracking says they are waiting for the item. You can’t talk to a live human, only email or chat and you don’t get a response. Never buying Faherty again!! Sucky sucky customer service!!!!

Customer service is terrible. There is no way to talk to a person, you can only email. It took two weeks of emails before someone responded without giving me a solution. I really like their clothes but will not order online from them again.

Never had worse customer service from any online store ever. Placed an order. Told their customer service that we do not have USPS service in this area. Request ignored. Reported to customer service and they said they would get back to me within 24 to 48 hours. A week later no correspondence. Finally canceled payment with my Apple Card. Requested customer service to replace the order with UPS or FEdEx.I would pay extra for the ground service they said was free. No reply. Coming up on two weeks no response. Wow, just wow

Sent my order back and they said I will get a gift card. That was two weeks ago, there is no one to talk to and they don’t answer emails. I will never order or recommend this brand to anyone.

Had a very poor experience with some of the items and their customer service was 5 star! I have no idea what everyone is talking about. They were prompt, polite, apologetic and assisted with my exchanges. I have changed my tune due to my recent customer service experience and will continue to shop here.

no customer service. they don't answer the phone. And when you email it takes forever to get a reply. Just hope you don't have a problem with your order which you probably will

Horrible Experience

No customer service

I would not shop here again

They make returns difficult

Very poor experience.

I have about 8 Faherty items and have enjoyed all of them. I have noticed their prices sneaking up quite a bit, almost $200 for a shirt or pants in certain cases, but the quality is high so that helps. The legend shirt and terry pants are standout.

I started purchasing from Faherty last February. I think my first purchase was a sweater; quality was great so I bought a few more pieces over the summer. Everything has been great quality, great fit, timeless aesthetic. I'm a fan.

Won't reply to emails for support!

Customer Service is an absolute joke - god forbid you have issues you are left out money with no refund in site. $600 plus package has been stuck in transit for 17 days and no one will cancel my order or refund my money.

Bought two flannel shirts in Faherty Soho a few months ago, was really in love with them, but the quality deteriorates really fast after a few washes. Now I can probably only wear them at home. Would expect much more for the price paid

They simply don't respond even when the situation like a refund for items not received is straightforward and validated by Fed Ex tracking that THEY sent me.

They use modal fake fabric and the process for making this fake material isn’t good. Google it for more detail. It’s sold under the pretense
Of being recycled material and good for the environment but it’s not so good for the person wearing it.

Horrible!!! Returned merchandise & they won’t refund. Impossible to contact anyone & they won’t return emails.

I bought what I thought was a physical gift card online (you get to choose the design & color of the card, an actual physical gift card is depicted). Unfortunately, I did not read it carefully enough prior to purchase and received a generic email saying it was an e-gift with a QR code (the design you pick out isn't even part of it). Faherty CS said they'd disable it so I could purchase one in the store, but they never did so and actually RESENT the egift card after I was supposed to get it disabled & receive credit. I ended up going to the store to buy a $100 gift card since I did not want to gift a copy of an e-mail. So Faherty now has $200 from me. Cool, surfer vibey, small family company? DEFINITELY not..... It is very much a large corporation which manufactures overseas and has questionable customer service ethics...

Hi,

I'm posting here because this company is holding over $400 worth of my money for items returned and I don't know what to do. I ordered from Faherty and returned all the items via their happy returns. Despite ordering 7 items, they only returned money for one. I've emailed them three times and left three voicemails and no one is reaching out.

I'm hoping they will see this message and actually respond so I can get my money back.

They don't live up to their satisfaction guarantee statement. Had a problem with a shirt and their response was their fabrics are delicate. No attempt to do right. Disappointing.Low quality products.

We had an issue with a customer service representative from Faherty brand about returning an unused item. We reached out to the president of the company and she IMMEDIATELY responded and assigned to somebody to help us. The issue was resolved. Fantastic customer service