Faherty Brand Avis 

I had a shirt I wanted to return and they had really good customer service and let me return it

JUNK CLOTHING, non-existent customer service. I am trying to make a return. I typed in the order number. I get a message that it is non-existent. I try to call, you cannot call or email them. This company needs to be shut down -- the dress I ordered is TWELVE inches SHORTER than shown online. The color is not the color shown. I just want my money back. JUNK JUNK UNK

They shipped an order to Canada, the website says it guarantees no additional taxes or duties on delivery. When it arrived, I was stuck with a 150$ duties and tax bill. I contacted Faherty, they blamed it on their "shipping partner" some giant multinational with no phone number. I contacted Faherty multiple times and the CSR couldn't do anything except email other people and wait for a response. The package is being sent back tomorrow because Faherty can't deal with it fast enough even though its been over a week.

The service experience I had with Faherty recently, specifically Jacqueline, was quite literally the best and most compassionate service experience I've ever had. Outside the quality of the materials and clothing being fantastic, I can and will do business with this company for their support. I made a mistake with my order, and Faherty took it upon themselves to fix it for me; they truly didn't need to. I'm very grateful.

Never again! Their customer service is non-existent. A portion of my order was canceled and I have yet to receive a refund for the rewards points I used. I contacted customer service four times (3 emails, 1 voice message) over the course of one month and have yet to receive a response. I am a "Gold" member, their highest customer tier, and have spent several thousands of dollars with them during these past years. I find their lack of responsiveness unacceptable.

Beware when ordering from the UK. I ordered two different dresses in the same size … one was too big and the other too small. When I looked into returning them, discovered it would cost me £37.59 in postage to return. Fortunately, I was flying to the States in a couple of weeks and so returned them there with a free returns label they emailed me. Had I not been traveling, though, I would have been £37.59 out of pocket.

I have a customer service rave about this company...I bought some shorts about a year ago which I loved until they tore about two weeks ago. I wrote to customer service to express my displeasure, and they jumped right in (on the 4th of July, no less) asking for pictures etc. They could not find my order in their system, and I couldn't find a confirmation order...game over, right? Wrong. They said that's okay and gave me full credit which i used to buy the shorts again...they arrived ten minutes ago.

They could have told me to pound sand since i had no proof of purchase, or sent me a pro rated credit. A great experience and they have a customer for life.

I returned my order and never received any refund. Their phone number for support is fake, it always transfers to an automated voicemail and never picks up no matter what time of day you call. I left countless messages and emails and no reply.