I paid back my loan three months early and promised email confirmation that the loan was repaid however does not matter how often I email or call no confirmation is provided. If I check my account on... Voir plus
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Lisez les avis des autres
Diona at fair finance appears to be very popular. She responded personally to getting bank statements by email. I am hoping the top up process is a success. As used this company for many years no... Voir plus
Straightforward application, not too many questions, and easy to link open banking. Applied Saturday afternoon, accepted Monday morning and funds received before 4pm same day. No fuss at all. If you n... Voir plus
L'entreprise a répondu
Very easy to apply I have bad credit and tried every were as I need my car fixing and fair finance came to my rescue
À propos de l'entreprise
Écrit par l'entreprise
We offer a range of financial products and services designed to meet the needs of people who are financially excluded. We are committed to providing high quality products and services that are affordable and accessible. Wherever possible we work in partnership with other companies and agencies that share our goals. Most of our customers are ignored by the mainstream financial services industry and exploited by the sub-prime financial services industry. When we have helped to put the loan sharks and predatory lenders out of business, then we will know we have been successful. We offer: Fair Personal loans providing affordable personal loans to individuals who don’t have any or have only limited access to mainstream finance.
Coordonnées de contact
18 Ashwin Street, E8 3DL, London, Royaume-Uni
- 02089880627
- enquiries@fairfinance.org.uk
- fairfinance.org.uk
4,3
Excellent
2 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 57 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Quick and simple
7 avril 2026
Great service with easy access
8 avril 2026
READ THE CONTRACT / ASK CHAT GPT TO READ IT
Admin fee is ridiculous given the interest rate on the loan agreement. This is the highest interest payday loan I’ve ever taken out, and it’s the only one with a £60 admin fee. Which is also non-refundable. Won’t be using again.
7 avril 2026
Réponse de Fair Finance
Dear George,
Thank you for taking the time to provide your feedback. We are sorry to hear that your experience with our loan did not meet your expectations, particularly regarding the administration fee and interest rate.
We understand your concerns about the £60 administration fee. We want to clarify that our administration fees are clearly outlined in our Terms and Conditions and our FAQs section on our website, fairfinance.org.uk. These fees are in place to cover the administrative and processing costs associated with setting up and managing your loan. For a first loan, the administration fee is 6% of the loan amount, with a minimum fee of £30, as detailed in our FAQs [1].
Regarding the interest rate, we strive to offer competitive rates while operating as a social business dedicated to improving financial well-being. Our interest rates are set to cover our operational costs, and any profits are reinvested into the business to enhance our services. We encourage all our customers to review the full terms and conditions, including interest rates and fees, before committing to a loan agreement.
We value your feedback, as it helps us to continuously improve our services. We regret that you will not be using our services again, but we hope this clarification provides a better understanding of our fee structure.
Best Regards,
Fair Finance Team
Quick and easy
Quick and easy. Giving me a chance when many others aren’t. Fair is exactly what they are
2 avril 2026
Réponse de Fair Finance
Hi Rebecca,
Thank you for your 5-star review! We’re delighted to hear you found us very helpful. Your feedback means a lot to us.
If you need any further assistance, please don’t hesitate to reach out — we’re here to help!
Best regards,
Fair Finance Team
Experience with FairFinance
You were very helpful in all areas. You showed concern over my application and you directed on uploading my supporting documents. Thank you very much.
19 mars 2026
Réponse de Fair Finance
Hi Jamal,
Thank you so much for your wonderful review!
If there’s anything else we can assist with in the future, feel free to get in touch — we’re here for you!
Best regards,
Fair Finance Team
Applied very smoothly very happy with…
Applied very smoothly very happy with the time frame was quick. Thankyou for helping me out.
19 mars 2026
Réponse de Fair Finance
Hi Nina,
Thank you for your positive review! We’re glad you had a good experience with our service.
If you need any support going forward, please don’t hesitate to contact us — we’re here to help!
Best regards,
Fair Finance Team
The loan process was quick and their…
The loan process was quick and their customer service was 5 stars. I’m glad they helped me with the money I need without too much hassle.
26 mars 2026
Réponse de Fair Finance
Hi Yannick,
Thank you for your review! We’re delighted to hear the loan process was quick, our customer service felt like 5 stars, and we could help you get the money you needed without hassle. It’s great to know we made a positive difference.
If you need any further support, please don’t hesitate to reach out—we’re here to help!
Best regards,
Fair Finance Team
Just like the name suggests the finance…
Just like the name suggests the finance is fair. Quick response and instant service.
Would highly recommend
26 mars 2026
Réponse de Fair Finance
Hi there,
Thank you for your fantastic 5-star review and kind recommendation! Your feedback means a lot to us.
If there’s anything else we can assist with in the future, feel free to get in touch—we’re here for you!
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hi Amanda,
Thank you for your great 5-star review! We’re pleased the application was quick and easy, with everything signed and sorted smoothly.
Should you need any support going forward, please don’t hesitate to contact us—we’re here to help!
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hi Farina,
Thank you for your positive review! We’re delighted you found the application easy and the overall experience very fair. Making the process straightforward is important to us.
If you need any assistance in the future, we’re just a message away—we’re here to help!
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hi Michael,
Thank you for your 5-star review! We’re glad to hear everything felt very easy and very quick. Speed and simplicity are key priorities for us.
If there’s more we can do for you, please feel free to reach out—we’re here to help!
Best regards,
Fair Finance Team
Very Easy application process and…
Very Easy application process and explained all the way through the Loan process. Very good Customer service
23 mars 2026
Réponse de Fair Finance
Hello,
Thank you for your kind 5-star review! We’re delighted to hear you found our customer service very good. Your feedback means a lot to us.
If there’s anything else we can assist with, please don’t hesitate to reach out, we’re here to help!
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hi James,
Thank you for your 5-star review! We’re pleased you noticed how thorough we were before offering the loan—responsible lending is very important to us. Your feedback is greatly appreciated.
If you need any further help, don’t hesitate to contact us—we’re here for you!
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hi Mark,
Thank you for your review! It’s great to know we could support you effectively.
Feel free to contact us anytime if you need further help, we’re here for you!
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hi Adjignon,
Thank you so much for your feedback. We’re really pleased to hear you found us fast and reliable. Your words encourage us to keep delivering the best possible service.
If you need any assistance in the future, please don't hesitate to reach out.
Best regards,
Fair Finance Team
Réponse de Fair Finance
Hello Greta,
Thank you for your great 5-star review! We’re happy the application process was quick and that it felt fair to you. Providing a straightforward and equitable experience is important to us.
If there’s more we can do for you down the line, please get in touch, we’re here to help!
Best regards,
Fair Finance Team
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