Bought black 925 silver sterling earrings. The black wore off after 4 months. Wrote a complaint that for the $97 I paid for the pair I expected higher quality. Return policy is 90 days. As a sign... Voir plus
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Do not order!! Not sized as advertised and low quality products anyway. After sending the wrong size they’ll charge you to send the right one, and if you want to return or refund it’ll cost you as muc... Voir plus
L'entreprise a répondu
Jeg bestilte et par øreringe og de sendte nogle forkerte som slet ikke er på deres hjemmeside. De ville gi først 15 så 30% procent i afslag men jeg takkede nej da jeg intet havde et bruge et par fo... Voir plus
L'entreprise a répondu
Final update: the cufflinks arrived and seem to be good quality. No thi g is loose or broken. So while my initial experience of having gift packing added to my cart without my selecting it wasn't good... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
FaithHeart is devoted to creating jewelry featuring one-of-a-kind Viking symbols that allow their wearer to feel more in touch with their faith, culture, or upbringing. Drawing inspiration from animals, nature and a variety of religious imagery.
Coordonnées de contact
Room 310, 3F, Fudu Building, No.11-13, Jiejin Zhong Road, Shiqiao Street, Panyu District, Guangzhou, Guangdong, China, 511400, Guangzhou, Chine
- +86 19925791699
- support@faithheart-jewelry.com
- faithheart-jewelry.com
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61 avis
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A répondu à 81 % de ses avis négatifs
Répond généralement dans un délai de 48 heures
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Sub-par quality and customer service
Bought black 925 silver sterling earrings. The black wore off after 4 months. Wrote a complaint that for the $97 I paid for the pair I expected higher quality.
Return policy is 90 days. As a sign of "Good will" they are willing to give me 20% off.
Why would I order again from a company that delivers sub-par products and has horrible customer service???
2 juillet 2026
Avis spontané
Réponse de faithheart-jewelry.com
Hi Paul,
Thanks for your feedback – we hear you.
We're sorry the postage cost came as a surprise. We'd really like to put this right for you.
Please could you drop our customer service team a line at support@faithheart-jewelry.com with your order number? We'll find a more suitable solution for you privately.
We hope to hear from you soon.
Cost for my 3 pairs of earrings ..
Cost for my 3 pairs of earrings ... high
Size of the earrings ... small... very small
I'm not impressed 😕
Grumpy 😠 😡 and pissed off
25 juin 2026
Avis spontané
Réponse de faithheart-jewelry.com
Hi there, we are so sorry to hear the earrings are much smaller than you expected and that you feel they aren’t worth the cost—we fully understand your frustration and disappointment.
We’d love to make this right for you. Please email our support team at support@faithheart-jewelry.com with your order details, and we will offer you a suitable compensation solution to resolve this issue.
Do not order!
Do not order!! Not sized as advertised and low quality products anyway. After sending the wrong size they’ll charge you to send the right one, and if you want to return or refund it’ll cost you as much as the item itself or more- shipping back to China AND paying for customs. They very carefully avoid mentioning any of this on their website. Very sneaky & dishonest- avoid!
26 juin 2026
Avis spontané
Réponse de faithheart-jewelry.com
Hi there, we’re truly sorry to hear you’ve had such a disappointing experience with us, and we take your feedback very seriously.
We never intend to make our customers feel misled or burdened with extra costs, and we sincerely apologize for the frustration caused by the sizing mismatch and unclear information on our page.
We want to make this right for you right away. If you’re open to resolving this, please reach out to our support team with your order number. Hope we get a chance to make this right for you.
FUSK OG SVINDEL FIRMA, køb aldrig derfra
Jeg bestilte et par øreringe og de sendte nogle forkerte som slet ikke er på deres hjemmeside.
De ville gi først 15 så 30% procent i afslag men jeg takkede nej da jeg intet havde et bruge et par forkerte øreringe til.
De kræver så ydermere at jeg skal betale omkostningerne selvom det er hos dem fejlen ligger.
11 juin 2026
Avis spontané
Réponse de faithheart-jewelry.com
Vi beklager meget denne ubehagelige oplevelse. Vi forstår fuldt ud, hvorfor rabattilbuddene ikke kunne løse problemet for dig. Vi burde aldrig have bedt dig om at dække eventuelle relaterede gebyrer, da fejlen udelukkende var vores. Vores supportteam vil kontakte dig snarest for at løse denne sag korrekt. Vi beklager venligst igen.
Boyfreind bought me a bracelet fell…
Boyfreind bought me a bracelet fell off the next day took in April charge me 164 was not cheap bracelet they did nothing about it
8 mai 2026
Avis spontané
Réponse de faithheart-jewelry.com
Dear customer, we’re so sorry to hear your bracelet fell off the very next day and that you didn’t get any proper help with this issue. This is absolutely not the service we aim to provide, and we feel truly sorry for your bad experience. Please reach out to our support team directly at support@faithheart-jewelry.com with your order details. We will look into your case carefully and do our best to make things right for you.
Responsive customer service
Final update: the cufflinks arrived and seem to be good quality. No thi g is loose or broken. So while my initial experience of having gift packing added to my cart without my selecting it wasn't good, FaithHeart did indeed remedy the situation and did it promptly. I have updated my ends overview to four stars because fast service and a good remedy are important to me. I will update further to five stars depending on when the item arrives.
26 avril 2026
Avis spontané
Réponse de faithheart-jewelry.com
Thank you for your honest feedback and updated rating! Glad the cufflinks arrive in good condition. We appreciate your understanding, hope you enjoy the items.
Items not ship true to size ordered and…
Items not ship true to size ordered and broke upon first trying on the product this was a waste of my girlfriends money trying to get me what she believed was nice jewelry
23 mars 2026
Avis spontané
Réponse de faithheart-jewelry.com
Dear customer, we’re truly sorry the jewelry didn’t fit properly and broke when first worn. It’s never our intention for items to arrive with sizing issues or to break when worn, and we completely understand how frustrating this must be for both you and your girlfriend. Your satisfaction is our top priority, and we want to make this right for you immediately. Please reach out to our customer service team at support@faithheart-jewelry.com directly with your order details, and we will assist you with a full refund, replacement, or whatever solution works best for you. Thank you for bringing this to our attention.
Verbetering van mijn vorige review
Na mijn vorige review van over deze verkoper heb ik nog via mail contact gekregen met de verkoper en ging de verkoper mij op een zo een best mogelijke manier helpen en dat heeft de verkoper ook gedaan, in de mail heeft de verkoper gezegd dat mijn bestelling opnieuw wordt opgestuurd in de juiste maat zonder extra kosten. Vandaag is het pakket aangekomen en er zat de juiste maat erin en alles past nu zoals het hoort. Ik heb ook aan de verkoper beloofd als alles geleverd wordt en alles past zal ik dit ook in een nieuwe review zetten. Dus bij deze toch een dank u wel aan de verkoper voor de moeite.
27 janvier 2026
Avis spontané
Lost package.
So my i lost my package and contact customer service and they don't hesitate to send me a replacement. Will buy again in the future.
26 novembre 2025
Avis spontané
Réponse de faithheart-jewelry.com
Thank you for your trust and support! We're thrilled to resolve the issue for you and look forward to serving you again soon！
Sto aspettando un articolo esattamente un bracciale già pagato mai arrivato
Stavo aspettando un bracciale ordinato da circa tre settimane mai arrivato già pagato non c'è neanche e mail del tracking Francesco solis castiglione torinese via fornace 4 10090 Italia
12 septembre 2025
Avis spontané
Réponse de faithheart-jewelry.com
Gentile cliente, ci dispiace molto che non hai ricevuto il tuo ordine. Non esitare a contattare il nostro servizio clienti all'indirizzo support@faithheart-jewelry.com. Ti aiuteranno a verificare lo stato del pacco o a organizzare un rimborso del tuo ordine.
Cheap chinese trash.
18 septembre 2025
Avis spontané
Réponse de faithheart-jewelry.com
Dear Customer, we’re sorry you’re disappointed with your purchase, this isn’t the quality we stand for.
If there’s a specific issue with the item, please reach out to our support team at support@faithheart-jewelry.com with your order details. We’d be happy to help resolve it (via refund, replacement, etc.).
Your feedback matters, and we want to make this right.
I've tried to contact them through…
I've tried to contact them through email, but haven't heard anything I ordered 8 items 5 shipped supposedly so far it's showing 8 in transit when I ordered the items it put a security fraud on my bank card I'm trying to fix. I finally got everything straightened out!
28 août 2025
Avis spontané
Réponse de faithheart-jewelry.com
We’re sorry for the frustration! Your email was sent during our weekend break, and we replied within 24 hours of our team returning, please check your spam folder if you haven’t seen it.
For your order, we shipped all 8 items. Use your tracking number on the courier’s site to see full details.
Reach out anytime if you have more questions!
Great turn around time in delivery
Great turn around time in delivery. My daughter’s 18th birthday gift was well received. She enjoys investigating my family research so far back to the 15th century Norway. As many young teens/ adults are compelled these black pieces are a perfect effect for her garb. Her older sister is an MUA and fashion is her bag. Her interest was not unnoticed.
21 juillet 2025
Avis spontané
Réponse de faithheart-jewelry.com
Thank you so much for taking the time to share your wonderful experience with us—we truly appreciate it!
We’re thrilled to hear that the delivery was prompt and that your daughter loved her 18th birthday gift. Wishing you all the best!
Very satisfied customer
I've bought a couple nice chains from FaithHeart and they've been quality products. I had one issue with a package, but FaithHeart customer servicemade it right! Great products, selection, reasonable prices and fantastic customer service!
28 juillet 2025
Avis spontané
Réponse de faithheart-jewelry.com
Thanks so much for your kind words and support! We're thrilled you love our chains, and appreciate your understanding with the package issue—glad we could make it right. Looking forward to serving you again!
I ordered a Cuban Linx Chain and…
I ordered a Cuban Linx Chain and Bracelet and I absolutely love them .. Thanks!
13 juin 2025
Avis spontané
Réponse de faithheart-jewelry.com
Hi Jake, so glad you love your Cuban Link items! For your next order, shoot us an email—we’ll add an extra gift just for you. Thanks for the love!
Should be Fraud Ass not Faith Heart::
Let's just say I wouldn't own their third rate products if they gave them to me and paid me to wear them. The bracelet was tight and turned my wrist GREEN and I have pics to prove it, and the tiger ring turned my finger GREEN and it itched and I had a rash for 3 days. This stuff is JUNK!!!
10 avril 2025
Avis spontané
Réponse de faithheart-jewelry.com
We’re deeply sorry for the poor experience with our products. We’ve already processed a full refund for your order as a gesture of our apology. To prevent similar problems, we’re investigating the materials used in these items with our team. If you’re able to share the photos you mentioned t our email at support@faithheart-jewelry.com, they would greatly assist our review. Thanks!
Very bad quality goods.
The company has good customer service and good communication.
11 avril 2025
Avis spontané
Réponse de faithheart-jewelry.com
Rafael, thank you for taking the time to communicate with us, and we are thrilled to hear that we have solved your problem! If there’s anything else we can do for you in the future, please don’t hesitate to let us know. We look forward to serving you again soon!
Very good to work with,
Had a damaged item arrive and requested to send back for a full refund and a replacement to cover my return fees,
Not a lot of companies actually work this good or take responsibility so I thank you on a very on speedy communication,
Would recommend on this fact alone
2 mars 2025
Avis spontané
Réponse de faithheart-jewelry.com
Dear customer, we're extremely glad you're satisfied with our service! Apologies for the damaged item. Swift resolution is our standard. Your recommendation means a lot. If you need anything else, please feel free to contact us at support@faithheart-jewelry.com.
Quickly delivered package (to Denmark)
Quickly delivered package (to Denmark). I am very pleased with both the material and the look. I will definitely stay with them for a long time :)
14 février 2025
Avis spontané
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