All the 1 star reviews discussing delayed shipping times and bad customer service are accurate. I bought a portrait for Mother’s Day for my wife that was supposed to feature 9 pictures. 7 of them ar... Voir plus
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Lisez les avis des autres
Product exceeded my expectations. Made modifications after I placed my order before it shipped. Great communication while delivering extraordinary product. Very pleased will order again. They were ver... Voir plus
I bought my print as a 10 year anniversary gift. After so many negative reviews regarding communication and shipping I started to worry I made a mistake. This showed up exactly on time and with no mis... Voir plus
When ordering my Song Lyrics Vinyl print, I accidentally picked the wrong language. I emailed the company and Dave was quick with his response. Both Dave and Bella were understanding and help correct... Voir plus
À propos de l'entreprise
À propos de FamiPrints
Écrit par l'entreprise
BE A PART OF YOUR MEMORIES
We help people celebrate their Anniversary, Wedding, and Birthday in the most unique way by providing custom unique products that can't be found anywhere else.
The Story Behind FamiPrints
Created since 2020 by a group of young Designers and Entrepreneurs from Vietnam. We have created thousands of creative personalized products and have been serving hundreds of thousands of customers around the world, helping them have an unforgettable Anniversary and Wedding, ever!
We believe strongly in excellent products and exceptional service can make a huge different in customer experiences. We want to be "A part of your memories". That's why we promise to deliver the finest of both.
Our founding team are from Vietnam. Our headquarters are based in Detroit, USA. Besides, we have partners' factories in Canada, the UK, Australia, and the EU.
All for just one simple goal:
Make you happy.
Coordonnées de contact
814 Mission Str, Suite 600, 94103, San Francisco, Etats-Unis
- support@famiprints.com
- famiprints.com
3,6
Moyen
461 avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 11 % de ses avis négatifs
Répond généralement dans un délai de 24 heures
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Impressed!
The quality of the product was impressive! Being able to personalize a fond memory to the song that would mean the most, was wonderful. I'll be back!
31 octobre 2023
Réponse de FamiPrints
We are thrilled that you found the quality of the product impressive and that personalizing a fond memory with a meaningful song was a wonderful experience.
We're looking forward to having you back for more creative projects and special occasions in the future. Your satisfaction is our goal, and we appreciate your kind words.💞
The print quality is very nice and the…
The print quality is very nice and the clarity of the song we chose on the album was very clear and our friend loved it
31 octobre 2023
Réponse de FamiPrints
Hi Danielle,
It is amazing to hear that the print quality was very nice and that the clarity of the song you chose on the album was excellent. The fact that your friend loved it is heartwarming.
Thank you for choosing FamiPrints and for your kind words!
Great Experience
Great Experience! Cool easy tool for making a custom print. Quick turn around with great communication
31 octobre 2023
Réponse de FamiPrints
Hi Christopher,
We are thrilled you loved your custom print and our service! We look forward to crafting more for you in the future.
Thank you for choosing us and for taking the time to share your thoughts! 😊
EXTREMELY HAPPY
The experience was awesome putting it together and then it getting there quicker than I thought it would be and then most of all it's absolutely stunning!
31 octobre 2023
Réponse de FamiPrints
Hi Lisa,
Thank you for the wonderful review! We're delighted that the process was a breeze and that the final product took your breath away. Your satisfaction is what drives us! 😊
I had ornaments made
I had ornaments made. I received them and I was a tad disappointed. The photo I uploaded printed dark and not so clear. The design I chose looks beautiful. If the ornament could have been just a little bit bigger that would also be nice. They were packaged very well. I received all 12 I ordered with no damage.
31 octobre 2023
Réponse de FamiPrints
Hi Jessica,
Thank you for taking the time to share your feedback with us. We're sorry to hear that the ornaments did not quite meet your expectations in terms of clarity and size. 😥
We take your concerns seriously, and our team is already looking into the issue with the photo quality to ensure it does not happen again.
We will keep you updated on our progress and any solutions we implement. Your satisfaction is important to us, and we are committed to making this right for you.
Warm regards,
Ordered one for my wife for Christmas
Ordered one for my wife for Christmas. Its very nicely done. Not cheaply made.
31 octobre 2023
Réponse de FamiPrints
Dear Wayne,
It's wonderful to hear that the gift for your wife was a hit! We are thrilled that you appreciated the quality of our workmanship.
Thank you for choosing us for such a special Christmas present. We hope it adds a touch of warmth and joy to your celebrations.
Wishing you and your wife a magical holiday season! 🤗
Best regards,
Ordering was easy and simple.shipping…
Ordering was easy and simple.shipping was quick but most of all receiving made tears come to my eyes I can’t wait to give these to my daughters sisters they will love them and cherish them! Great work
31 octobre 2023
Réponse de FamiPrints
Dear Stephanie,
Thank you so much for sharing your experience with us. It's wonderful to hear that our products have touched your heart and that you are looking forward to sharing them with your loved ones. We take great pride in our work and are thrilled to know it's appreciated.
We are here whenever you need us for future gifts that carry meaning and emotion. 🥰
A VERY Satisfied customer
I Am so pleased with the framed canvas print created by Bella. It is beyond what I expected …absolutely beautiful and I look forward to presenting it to our church choir director as a retirement present. She will be thrilled! Thank you so much for being prompt in your responses to my questions and it was a delight working with you. You have one VERY satisfied customer! Stephanie Close, Deacon, United Church of Rowayton, CT.
26 octobre 2023
Avis spontané
Réponse de FamiPrints
We are absolutely delighted to hear that you are so pleased with the framed canvas print created by FamiPrints!
It is wonderful to know that it exceeded your expectations and is absolutely beautiful. Your thoughtful retirement present for your church choir director is sure to thrill her.
We are also glad that you found our prompt responses to your questions and the entire experience delightful. Your satisfaction as a customer means the world to us.
Thank you for choosing us and for your kind words!🥰
Famiprints reached out to me for…
Famiprints reached out to me for clarification with my order. Communication was easy. I was VERY pleased when my order got here. I really wasn't expecting it to turn out as good as it did. Ordering another
2 octobre 2023
Réponse de FamiPrints
Hi Randy,
We are delighted to hear about your positive experience with Famiprints! It's great that they reached out for clarification, and the communication was easy.
It is amazing that your order exceeded your expectations and turned out even better than you anticipated. It's fantastic that you're considering ordering another.
Thank you for choosing Famiprints and for your kind words! 💞
My original order had a typo (my…
My original order had a typo (my mistake) but customer service was great and helped me get a replacement ordered.
2 octobre 2023
Réponse de FamiPrints
It is wonderful that our customer service team was able to assist you in getting a replacement order after the initial typo. Your satisfaction is important to us, and we're here to help in situations like this.
If you ever have more creative projects or special occasions in the future, please don't hesitate to reach out.💖
My wife loved the canvas print
My wife loved the canvas print! Quality of the product was great, also got the frame and glad I did. The frame really sets it off.
Thanks again
2 octobre 2023
Réponse de FamiPrints
We're absolutely delighted that your wife loved the canvas print! It's fantastic to know that the quality of the product met your expectations.
Adding the frame to set it off was a great choice, and we're thrilled you're pleased with the result. Thank you for choosing us and for your kind words!💌
Réponse de FamiPrints
You're very welcome! We're thrilled to hear that your order was perfect and arrived on time.
Your satisfaction is our goal, and we appreciate your kind words. Thank you for choosing us!💕
Definitely Satisfied
The whole process was pretty simple step by step, and the quality of the product I had purchased was very much to my liking!!
2 octobre 2023
Réponse de FamiPrints
It is amazing that you found the whole process simple and step-by-step, and that the quality of the product you purchased was very much to your liking!
Your satisfaction is what we aim for, and we appreciate your positive feedback. Thank you for choosing FamiPrints!
It came in a very fast manner and it…
It came in a very fast manner and it looked every bit as great as I had hoped
28 septembre 2023
Réponse de FamiPrints
Hi Phillip,
We are delighted to hear that your order arrived quickly and that it looked as great as you had hoped! Your satisfaction is our goal, and we appreciate your kind words.
If you ever have special occasions to celebrate, please don't hesitate to reach out. We are always here to support you.💞
Product came just as it showed
Product came just as it showed, there was however a typo where there was no space between 2 words.
28 septembre 2023
Réponse de FamiPrints
Hi Sarah,
Thank you for sharing your thoughts with us. We are sincerely sorry for the typo on your order. Our team has contacted you via your email and try to solve your problem as quickly as possible.
Please get back to us and provide the proof so we can assist you. We look forward to hearing from you soon.
Perfect memory
My print is beautiful.
It arrived in good time, Well packaged and perfect.
28 septembre 2023
Réponse de FamiPrints
We're absolutely delighted to know that your print not only met your expectations but exceeded them, turning out to be beautiful and perfect. Your positive experience with the timely delivery and careful packaging means a lot to us.
If there's anything else we can assist you with, please feel free to reach out. Thank you for choosing us and for your kind words! 💌
Thank you!! Quick turnaround and a lovely gift for…
Quick turnaround and a lovely gift for my in-laws!!
28 septembre 2023
Réponse de FamiPrints
You're very welcome! We're delighted to have provided you with a quick turnaround and that the gift for your in-laws turned out lovely.
Your satisfaction is our goal, and we appreciate your trust in us.
Réponse de FamiPrints
Thank you so much for sharing your thoughts on our product. We are glad to hear that the printing is lovely and meets your expectations.
If you need any further help, please feel free to contact us. Thank you for being our valued customer.
Don't plan on receiving your item when expected.
According to the shipping schedule on your website, I should be receiving my purchase anytime now. Instead, it is showing that a label has been created but the USPS has not received the item to actually ship out. I am extremely unhappy and wish that I had done some better research before placing an order. This is absolutely ridiculous.
21 septembre 2023
Réponse de FamiPrints
We are sincerely sorry for this inconvenience it may cause. We understand that the tracking with no updates will cause you confusion and disturbance.
We would like to clarify some points regarding your order. We have made your order and sent the package on September 25. USPS often is slow to scan the package and update the status of the order on their system although the order is actually in transit. We also worked with our carrier in this matter to find the best way to improve the tracking link service.
Your order was placed on September 21 and we have a shipping policy for the Round Sign with Standard Shipping. The timeframe is about 6 - 12 business days and we are still following up on this. If after that period time, you have not received your order yet, we will process a refund, no more explanation. Please read our policy here: https://famiprints.com/policies/shipping-policy
We will keep you updated on the status of your order and we will try our best to support you in getting the item as soon as possible. Thank you for your understanding and patience.
Great product, horrible timeliness.
The product is wonderful and exactly what I wanted for my wife's and my 20th Anniversary. I placed the order on August 23 and only received it today on the 13th of September. I paid for faster shipping in order to receive it by September 6th. The tracking was useless. I checked several times everyday. The tracking said it was always in Corona California. And that it had never been turned over to the shipper. Then, all of a sudden, it is delivered today.
The timeliness was horrible, but the product is amazing, and my wife loves it!!
13 septembre 2023
Réponse de FamiPrints
We're truly sorry to hear about the delay in shipping your 20th Anniversary gift, and we understand your frustration with the tracking information not providing clarity. Timeliness is important, and we apologize for any inconvenience this may have caused.
Your product is a round wood sign and your shipping choice is Standard Insured Shipping. According to our policy, it will take 2-3 business days to process your order and 6-12 business days for your order to be shipped. You can read the policy here: (https://famiprints.com/policies/shipping-policy). That is the reason why your order arrived within that period of time.
Our carrier partner is USPS and their tracking link is usually slow to be updated. We will work with our carrier in this matter to improve it in the future.
However, we're thrilled to hear that despite the shipping delay, the product is amazing and that your wife loves it. Your satisfaction with the final result is what we strive for, and we're grateful for your understanding.
We appreciate your feedback and thank you for choosing us to be a part of your 20th Anniversary celebration!
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