FamiPrints Avis 461

I have placed my order (order number FP113926) February 7th for a 20yr anniversary occasion. On February 10th I received a email saying that its shipped but no tracking order mentioned in that email. Again on feb 13th i recevied email saying that order is confirmed. I am totally confused about my order status. When i checked famiprints site for order status, it says that item has not shipped yet and the latest update was on February 7th with Received status. I have sent multiple emails to support to know my order status, no one reached out to me back. I am not sure about my order status now and not received my order so far. its been close to 3 weeks that i placed my order. Very disappointed with communication and experience.

Received item damage and when I contacted them they respond with assumption, it looks like a shipping issue so “that’s out of their control” and won’t take responsibility for that. Very convenient for them, cost $70 with shipping in total and they don’t stand behind their product and obviously don’t package properly then if it’s occurring during transport. Customer service poor, lacks integrity

I contacted customer service with no reply. I ordered 2 prints. One does not have the change I adked for. My second picture is awful and needs to be redone. AI was used obviously. Mine and my husbands faces do not look like us. 2bd.. tge color is very dark. It’s black all around, my wedding bouquet looks like black roses. I’m so disappointed

Honestly it came out better than expected the item I ordered it’s for a gift for Valentine’s Day . Communication was done in a timely matter which is a plus overall great experience!

Great customer service and great quality!

Exactly what I asked for the wife loved it

I never got the digital prints for my order. The 16x24 came through and it was beautiful . But I didn’t get the digital version and it has been a hassle trying to find a way to reach out directly.

I really wanted what I ordered and I still have not received it. I have reached out multiple times still have not received the items I purchased.

Unfortunately you printed the incorrect lyrics to the song I requested
This song lyrics are extremely important to the person that was receiving the gift
I’d like it to be rectified asap

When ordering my Song Lyrics Vinyl print, I accidentally picked the wrong language. I emailed the company and Dave was quick with his response. Both Dave and Bella were understanding and help correct the situation in a timely matter. My husband loved his gift Thank you.

Outstanding product. My wife loved it. Customer service was accessed due to shipping difficulties but responded and resolved my issue. Overall a great product and experience.

I wish I would have checked these reviews before ordering. I have yet to receive a tracking number. First email says they recieved my order, then shipped, then order is being prepared to ship. They do NOT respond to emails. I paid for 2 day shipping so I could have gift for my mom in time for Christmas. I’ll be contacting my credit card company to reverse charges. Go through Etsy.

You guys rock!!!!!!!!!!!! Seriously, tears in my eyes. Thank you!!

Wow, I am so upset I am not sure where to begin. Very nice concept, and all in all I would have been very happy other than there’s more than just the lyrics to our song on this piece. There’s a one sentence introduction that is taken from the television show it was sang in, and that ultimately has ruined it for me. Again, do not advertise song lyrics and then include whatever you want leading up to said song. Highly disappointed. False advertising if you ask me.

I feel a little deceived. I received my order but it was not the quality that I expected. It seem cheaply made.

The print came out beautifully! My husband was so impressed and excited! Love it! Thank you so much!!!

Order got shipped and with request-they provided a preview of product before shipment Anniversary gift appreciated by wife. I do wish that the company had a phone number for customer support. All communication after purchase done through e-mail.

Ordered as a gift, it turned out beautiful.

This was an amazing way to say Happy Anniversary to my husband. Thank you!!

Everything was great awesome work. Will order again when next anniversary comes.