Fanhome Avis 145

15 months subscribed to the 1966 Batmobile build, and now Package 15 is suddenly “out of stock”.

How does a subscription company not have the foresight to secure stock for existing subscribers BEFORE taking on new customers?

This is the fundamental problem with Fanhome:
they market these builds as exciting long-term projects, but the reality is months of uncertainty, delays, missing packs, and vague communication.

A subscription should mean:

consistent deliveries
secured stock allocation
proper customer communication

Instead, customers are left chasing updates on Facebook like we’re trying to track down rare collectibles ourselves.

The entire experience has become exhausting and miserable.

After 15 months invested into this build, customers should not be worrying whether the next package even exists.

Fanhome seriously need to sort out their logistics, communication, and customer care because this is becoming a recurring pattern across multiple collections.

I have had no issue with Fanhome at all. They have been great every step of the way with the Enterprise D build. I called today as was missing some parts and sorted with one call. Really couldn't complain.

They at least try to keep us informed but with some delay.

Was informed that the packages per month would reduce to 45 days.
Also informed that the packages per month would be reduced to 3 issues.
Last package was the beginning of April so now over the 45 days.
By logging in to subscription account see this message.

Due to the increased demand, we're expecting some delays with the delivery of your package. But do not worry, you'll receive an email once the package is sent.

I am trying to get my head around the fact that they know how many subscriptions they have, so must know how many are required. So how can the demand suddenly increase?
I wonder, (along with many other subscribers, no doubt) how long the delay will be extended to?

Absolutely shocking! Got to issue 14, have taken money for the next 6 and have not delivered any! It’s been four months now and they keep telling me they are looking into it, it doesn’t take four months to send an order out and are refusing to refund me, will be contacting my bank soon and reporting it as a theft soon

Terrible company! Terrible customer service been waiting for nearly a year for next parts for infinity gauntlet but nothing

If you take anything from this please steer clear and don't waste your money on a trash company that doesn't respond to any forms oo contact

Ive spent over $2100 collecting the Moomin house subscription since 2023. With the constant delays and price increases I wish Id never started it.

it's taken almost three years and it's still incomplete, however I wish that was my only gripe. Im waiting on the final package to complete my set which I was charged for on February 1st. They still haven't sent it, and after multiple phone calls and emails all I ever get back is "we dont know when we can send it or when we will get stock". Three whole months of back and forth with zero answers or them taking responsibility.

It gets worse, I moved house in March and used to get my fanhome packages to a PO Box which I no longer have, so even when (if) it does get sent it will go to the wrong address. Ive pleaded with them on the phone to update my shipping address for this final package since they don't even have it in hand themselves yet let alone sent it, only to be told :

"sorry its already in process and even though we don't know when we will have it or can send it we can't change the address its going to"

So not only have I waited months for this final package, when it eventually does go out it'll be going somewhere I have no access to it and it'll be returned and Ill be left with an incomplete kit. (ive spoken with USPS and was told now the PO Box is closed mail cant be forwarded, only returned to sender)

Thousands of dollars wasted on something I cant use with zero accountability from the company. How they continue to function as a company whilst operating this way is beyond me. Ill do my part and post this to warn others, and leave as many reviews in as many places as I can but Im still out thousands of dollars and stuck with an incomplete kit. What a scam

Hi everyone, just want to inform you if thinking about taking a subscriptions out with Fanhome, be prepared for disappointment has waited over last december for package 17 dodge charger and still waiting for part from them paid on 12th December last year, and still not resolved the case yet. Just thought let anyone who is thinking about doing any builds you been be dissappointed with Fanhome customer service and the way they treat u when starting builds with them treat u like shit, and excuses they give you when email over package that waiting for havnt got from them all i can say is avoid them has poor customer service when dealing with them

Purchased the skyline build and it's been a nightmare from start to finish. Incorrect cheap parts being sent and major delays in shipping. Never again

Avoid!!!

I've been signed up to the Star Trek Starships collection, and whilst the quality of the ships themselves is pretty poor considering the price, the biggest issue has been the customer service.

They have sent me the wrong ship, which OK mistakes happen, but their response has been nothing short of terrible.

1st off, they refuse to offer any kind of compensation, which is not a good start, as it's their error. I did everything asked of me by sending the incorrect ship back within 24 hours. Yet 2 weeks later and they still haven't sent a replacement.

Erjona of the customer service team replies quickly, but has an awful tone and has outright lied to me. I'm told ship was sent several days ago but the tracking shows they created a label but haven't actually had the courier pick it up. I'm also told I was already emailed tracking details which I wasn't. I've had to continually chase only to be given a different story each time.

The whole experience has left such a sour taste I'm now cancelling my subscription.

If i could i would give them a 0. They claimed i would get charged 14.95 per package but it was 17.98 each and I'm on the 5th package which cost $109.38 and they just informed me it will take 33 packages to finish which will cost me $2,400+ and almost 2 years and 9 months!!! absolute scam

This is the worse company ever they take money out of your account I told them I was out of work and ill and they still took money I needed for other bills they won't except cancellation still sending items you dont need thete charges are inconsistent every parcel not all items get sent avoid avoid

My subscription to the Knight Rider car went 14 months over the original subscription period because you could not supply parts on time as per your contract which under the Consumer Rights Act you have blatantly breached. I will never use you ever again and am going to post my experience on as many review sites I can on find on social media to discourage anyone from using your abysmal company. No communication, no reasons, just downright ignorance. Fanhome…You should be ashamed of yourselves and cease trading.

Do not bother you will end up with half a model that you've spent over a 500 pound on then delays start and parts become out of stock you ask for a refund and say you can't get one till after the recent part has been dispatched I have currently lost my job and after receiving an email to say the parts been delayed yet again I chose to cancel and ask for a refund I'm now going to have to go down the court route to try and get compensation please I urge any customer to keep track of all emails sent as evidence I must have over 100 emails kept away as proof you need to be more upfront with customers than take their money more like thieves

Do not use for any purchase. Half way through the collection they decide to up the prices. When questioned they then decide to continue the collection at the lower price. Good. No correspondence for 6 months despite me attempting contact then they decide to cancel my contract with no refund. Will be taking to the small claims court with all the emails they sent me.

I am writing this as a serious builder and long-term subscriber. Do not start a subscription with Fanhome/De Agostini until you read this.

​I have been a subscriber since 2023. I have paid faithfully for every issue, only to be left with an incomplete, useless model right at the finish line. Fanhome is currently failing to supply essential stages (Issues 79, 99, 100, 101, 107, 108, 109, & 110), effectively rendering the entire collection scrap.

​The Support Issue:

Despite multiple emails, I am being met with silence or vague "waiting for stock" templates with no production dates. They are happy to take your money for 100+ issues but refuse to support you when they fail to deliver the final few parts needed to finish the build.

​The Financial Risk:

Like many enthusiasts, I have invested hundreds of pounds in third-party upgrades (Mike Lane Mods) based on Fanhome's promise of a complete collection. Because they cannot supply these specific missing SKUs, I am now left with significant financial loss beyond just the subscription cost.

​This is a breach of contract. A partwork model is "all or nothing"—without the final pieces, the previous 2 years of payments are wasted.

Totally crap product electronics dont work screws dont fit. Got replacement parts that also did not work. Had 3 deliveries and had 3 problems. Completely lost interest due to this and cancelled subscription.

Horrible customer service. The subscription was for 12 months I constantly had damaged boxes, delays in shipping for months at a time and missing pieces, which now customer service won't respond to any emails.
1x I did get a hold of CS they said my missing pieces were on the way and no charge to me. 2 weeks go by and the 2nd I get a hold of CS they say my case has been escalated and will need to wait 2 weeks for a resolution. 2 weeks go by and now they do not respond to any form of communication.
Now my useless model sits, highly recommended staying away from this illegitimate company!

Currently missing stage 21 and stage 26 with no date expected for stage 21. Unable to complete model and have had to make a formal complaint to Fanhome which tooks 3 attempts for them to register. They have until 14th Jan and I will then have to lodge a civil claim with the sheriff court in order to refund all my money ( approx £1200). I wouldn't suggest you start with Fanhome, my biggest worry was they would stop supplying it and I would be left with nothing to show for the money and it appears to have happened.

I would rather rate no stars but that's not an option . Customer service is so bad , they do not care one bit. Seems like the company is ran by toddlers. I did the robocop build , costs well over 1000 pounds. Parts are very low quality. The joints are terrible . The face looks completely different to what they advertised . It doesn't even look human . This thing looks like it's worth 50 pounds . I'm on a Facebook group of people doing the build and not one person is happy with and all saying same thing, "been ripped off" "fanhome don't care" "bad customer service" . Countless people unable to complete builds because of stock issues . Stay away from this rubbish company .

TERRIBLE...Wish I had checked this site before signing up to a subscription that is going to cost over £500.. terrible customer service. Advised subscription cancelled and no charges or further payments but another £83 taken. Then told could get refund only to be told no refund. DO NOT USE TJIS COMPANY ITS A RIP OFF..