Fanhome Avis 

TERRIBLE...Wish I had checked this site before signing up to a subscription that is going to cost over £500.. terrible customer service. Advised subscription cancelled and no charges or further payments but another £83 taken. Then told could get refund only to be told no refund. DO NOT USE TJIS COMPANY ITS A RIP OFF..

I'm building the Millenium-falcon but one of my shipments was missing parts from issue 33. I spoke to a rep and they said it was with Yodel which are a total waste of time and the rep said give it 14 days. 14 days have gone, still my parts have not arrived in which I've paid good money for. I'm fed up with their lies. I'm going to cancel my subscription with them.

I subscribed to the Red Bull RB19 collection through Fanhome UK and, unbelievably, they took my payment and immediately cancelled my subscription. For the last three weeks, they’ve been claiming they’re “verifying my account,” despite the fact that my account has been active and in good standing for over five years.

I’ve been told multiple times that someone would email me once the issue was resolved — yet no one has contacted me, not once in three weeks.

To make matters worse, my partner then subscribed, and Fanhome did exactly the same thing to her — took the money, cancelled the subscription, and gave the same excuse about “verifying” the account. We’ve both confirmed our details several times, and they even told me my subscription had been “reactivated,” but nothing ever happens.

Today, I requested that Fanhome close all of my accounts and delete all of my personal data in accordance with Article 17 of the GDPR (Right to Erasure). On live chat, they ignored my request and ended the chat repeatedly without addressing it. When I phoned, I was told someone would email me the address to send my GDPR request to — but as I explained that no one has emailed me for three weeks, they hung up on me. I called again, and they said they’d send the address via live chat — yet again, they ignored me and ended the chat.

This is not just poor customer service — it’s disgraceful. Fanhome UK have shown a complete lack of accountability, transparency, and respect for their customers’ rights. Taking payment, cancelling subscriptions without cause, and then refusing to respond or honour data deletion requests is utterly unacceptable.

I strongly advise anyone considering a subscription with Fanhome UK to stay well clear until they sort out their processes and start treating their customers with basic professionalism and respect.

Their staff (Product Managers) also make deeply worrying racial, sexist and derogatory comments on social media which can be seen by all.

They have also now tagged me as SPAMMER in all communications but refuse to explain why.

They are genuinely vile people who do nothing to help and following this review I will get a request for my contact details but they will not contact me or do anything to resolve my issues.

The above has been going on since the start of August and nothing has changed

Waiting over two months for an order. There tracking doesn't even work. I am sure this is a scam

I would give -stars if I could, hand so many issues with it's getting redicouls now. Had an issue with the subscription and didn't receive my ship took them over a month to sort and was told all sorted and that my subscription is on track and will be ok and will get the ships from then on. Well that's not happening at all. For some reason I'm still a month behind, Voyager A people have revised them weeks ago and I'm yet to receive mine.

Their customer service is a joke bene hung up on 5 times today. They have absolutely horrible attitude as well.

Not to mention they have also spoken to people about my subscription and my personal details to people who are not me and also people online braking all of the DATA PROTECTION LAWS AND GDPR LAWS.

Stay clear of this company I can see them ben sued by so many people for all there issues and braking contracts and laws..

I was so looking forward to having more Star Trek ship. Just wish that master replicas had gotten the contract for the star Trek ships.

Stay away. Terrible customer service, multiple delays, missing parts and the worst part is realising I could have bought the whole thing for cheaper in 1 go rather than a subscription based model. Disgraceful business

Had a subscription with them. Items were constantly out of stock and being delayed. It got to the point I decided to cancel my subscription and I was told by support that I would still receive an item which had been waiting for a restock as it should have been delivered with an earlier package. After cancelling they dodged all of my emails trying to see when I would receive it until after over 6 months I was told I would not be getting the item unless I reactivated the subscription. Terrible support and company I would avoid them like the plague.

As others have stated do not trust this site, I am part way through a build they have discontinued, they put my account on hold because I wouldn’t pay for packages that they don’t even have in stock, I have argued with them a lot about the missing packages and they didn’t do anything to sort out the issue, I’m hundreds of pounds down and cannot finish my build at all, please avoid this company if you actually want to build the full thing

I ordered a kit from them. Where do I start?
- Overpriced
- parts missing
- late deliveries
- parts being delivered out of order
- customer services completely unhelpful and we're "unaware" I had parts missing despite me contacting them regularly.

Avoid at all costs.

I subscribed to the Knight Rider model build with Fanhome in good faith, expecting to receive the full collection so I could complete the build. Unfortunately, this has not been my experience.

My subscription has been stalled since November 2024 because a key issue was not supplied as expected, leaving the model unbuildable. I have raised this with customer service under my references (fb90087262-00021 / fb90087262-00024), but the situation remains unresolved.

As a paying customer, I believe it is reasonable to expect either a complete collection or a clear resolution if parts are unavailable. Right now, I feel let down and frustrated that the model I invested in cannot be finished.

I hope Fanhome will take steps to resolve this fairly for myself and others in the same situation.

I ordered patches in July .I am still waiting and they are showing as delivered...So annoyed . Waiting on a response from them

I have 4 builds with fanhome can't wait for my experience to be over good models but I've paid for shipments they have nit sent out they have ignored my emails constantly not having issues to send out problems after problems

Purchased Star Trek Enterprise model. The first kit was sent to the wrong address. The second and third kits never arrived. I suspended the subscription while I was moving house, and have spent two months trying to get the subscription going, again. Polite but useless customer support. I have now given-up and have purchased a model from Agora, whose service has been superb.

These aren’t inexpensive models. Customers deserve more respect and a better response. I told their support team to delete my account, as I won’t be doing business with them, ever.

I made an order for a full kit (Power Rangers) and by surprise they sent it to a total different address and all the team says is that they are going to investigate what happened.
I am talking about a payment of 1.300 British Pounds.

I made an order for a full kit (Power Rangers) and by surprise they sent it to a total different address and all the team says is that they are going to investigate what happened.
I am talking about a payment of 1.300 British Pounds.
Liliana Cely

One of the most frustrating and poorly run companies I've ever had the displeasure of being a customer of.

I've been waiting months on end for my Infinity Gauntlet parts.
I get emails saying there are various issues with stock availability.

The customer service staff are friendly but can't help.
If I do not get the rest of parts by the end of the year I will seek legal action against them as this is ridiculous.

Don't make my mistake, look for other model building companies to give your money to, one that isn't run by an inept person who is in charge of stock.

Signed up to these for the Darth Vader collectible. Started building it and was rather enjoying it, suddenly I was charged £83 for half of the chest piece! And than a further £92 for the other half of the chest piece, when I called them to ask why it’s so expensive I was told they opted me for the premium package that it didn’t ask for! That ramps the price up to £50 extra a month for some reason, I than cancelled as they hadn’t send the other half of the chest piece out that I had been waiting for nearly a month for!

Told me they had shipped it, tracking is completely unavailable so asked for a refund of which they told me impossible, so I contacted my bank for a merchant dispute and thus am awaiting for my money back. Contacted the company again told me my order had been put on hold due to funds not clearing that I had already paid for!! Now awaiting charge back from bank, this company is a shambles, all the YouTube vides are paid sponsors. Do not believe them!!!

I was so excited to start the darth vader model it looked sooo cool. It’s expensive to build over time so I expected the quality to be top notch.

I received my 2 first issues which took 2 weeks delivery but the first issue 1 part broken and the helmet had deep scratch on the helmet which I couldn’t clean off so I asked for a replacement which they ordered for me straight away that took another 2 weeks delivery and again scratches all over the helmet so for me if your 1st issue is not good quality I don’t want to be paying over £1000 for an item that’s below standard.
Lessons needs to be learnt on quality control
Should be checking these items before you send them but you probably have so many you don’t check so please be wary as I’ve seen lots of other people complain about these types of things. It’s not a good look 👀

The reviews I have read are not a fair assessment of this company. If people would actually take the effort they would understand what is going on. These parts come from a fctory overseas. They can't make just one at a time. If the people would follow the social media pages of fanhome, they are constantly giving updates of the parts for certain builds. AND the moderator will look up your actual account and give you any updates they have about your order. Yes, the delays get annoying but this company is in the middle, the manufacturing is out of their control. Any time I have had broken pieces, missing pieces, or wrong parts sent, the company has sent replacements with no questions asked. I am on my 3rd build with this company and I am enjoying every bit of them.

Update: I am in the states, if that matters for the reviews or not.

This is the wrost company I have ever dealt with.
DO NOT BUY THEIR COLLECTIONS.
After a few months of intermittent deliveries (instead of 1 a week , they miss weeks at a time then send 10 in one go, charging 10xweekly cost). Then email after email saying they have "stock" problems. My half made collectable that I paid hundred and hundreds already for is left unmade for 6 months.
Consistent contact with CS give no idea or time est on how long my child will need to wait. Then all the back issues will need to be paid at once (hundreds of pounds again) to being the collection up to date. Wish I had just bought one outright . Awful company.