Fanhome Avis 

I’m completing the Enterprise D build by Fanhome. I’ve been enjoying so far, but encountered a few issues. The quality of parts are hit and miss and the stand that comes with the build is not fit for purpose.

I have now three issues delayed and speaking with customer service they don’t know when they will receive the stock so the build has been paused for three months until I wait for new stock.

If I knew the stress this build would have caused me I would have stopped very early on, but too far into the build now to stop.

Fanhome took over the eaglemoss bttf build the Delorean kit and I subscribed from issue 57 to finish my collection and started building. Got to issue 43 and had a broken part sent by eaglemoss. Asked fanhome for a replacement as it’s a very important part even offered to pay for the issue. No. Nothing they can do. This is the only place I can get the issue. Absolute joke and now a waste of a kit

Terrible company terrible customer service.. they don't care..avoid and don't subscribe
. They fail on every level including delivery. Read the reviews..I shall try and put off as.many people as I can.

I have had the R2D2 subscription with Fanhome who have happily taken all my money each month and supplied each issue. The final delivery was expected in February and now they have said it is out of stock and they do not know when it will be back in stock. I have spent in excess of £1000 with them and it has all be wasted now they cannot supply the final delivery. Just avoid Fanhome it is a complete waste of time and money and are totally incompetent. The customer service team are useless and just repeat themselves stating it will be in stock eventually and they don’t know when. After several attempts of asking for this matter to be escalated I was told it has been to a “higher department” who a week later have not been in touch.

My son paid an extra £1 per issue for a display cabinet for his knight Rider car but when it came it was nothing like the one advertised. This one was not worth the money paid and he has emailed them many times but every time a robot has said they are looking into the issue. Such poor customer service. He would like the one he ordered not this poor quality cabinet.

Total scam. They randomly add postage costs when they want to. No warning. Just had to pay the post office an extra £1.50 to have the item re delivered due to insufficient postage. Contacted trading standards and starting court action.

My Fanhome customer no: UKFH00000010176
I can't explain everything here now. If you want to know more just read my previous reviews about that company. About my problems, I sent them emails more than twenty and chatted their customer services on the website maybe 15 times. I also called many times. I have 11 packages (including 12th) and I have been waiting for 7th package more then 1,5 year and I can't continue to build my R2-D2 kit because of that. This is not a joke. This is why I'm saying that this is the worst company I've ever seen in my life. I started to call them again and I called them 3 times since February 21, 2024. I told them please, I begging you, fix that wrong and old address on my subscriptions. I said that there is wrong address still on the 7th package, correct it. (I gave them recent and correct address already) I said that you're going to send my package to wrong address again. Fix that address and send correct address. They said we're so sorry, we're gonna fix that, bla bla. After three call they send my 7th package to wrong address again. I just notice that 10 min. ago when I checked Fanhome website. You can't be stupid like. I don't wanna say that but they deserve that. That company made me sick and stressfull person. They keep sending my packages to wrong address. You must so stupid. I don't know what can I say, what can I do. I'm going to crazy, I'm going to cry. I can't be real.

Awful been 2 years building the Knight Rider car with the premium package only to be sent at the end of the build the cheapest case you have ever seen Nothing like the picture .Absolute Scam ..120 pound extra for case that looks like it came from aliexpress for a tenner
they need to rename SCAMHOME

Build toy own R2D2:
To be honest up until the last 2 issues to arrive I had a pretty decent service, issues arrived every month, when I had a couple of issues with missing parts they sent out replacement issues but I'm 2 issues away from finishing & they are 3 months late showing as our of stock with no date for shipping I've spent over £1000 & 2 years & I can't finish it's so annoying, & people are selling the issues on eBay for over £100 each 😡 I was looking to go on to the millennium falcon build after but think I'm going to pass as they can't be trusted.

If I could leave no stars I would. Having re started my subscription for the marvel movies figures. Wet up direct debit and subscriptions came through for about 6 month's. Then nothing. Contacted fanhome customer services to find out why they have stopped sending me my figures. They could not tell me as could not trace my account? Really bad customer service when lime other customers. Very long subscription resulting in large spends with them and not able to complete existing collection. Very bad.

Spent the last 2 years and over £1000 on the Iron Man build only to get to the last 6 issues and be told they're out of stock... How can it be out of stock with 2 years prior notice?? Coming up to 3 months now, feel I've been taken for a fool, have an incomplete model and £1000 down.

Millennium Falcon Build Experience.

After giving a bad review on the enterprise build (which I ended up cancelling) it was only fair that I update with the Falcon build.

Initially there was customer service issues which may be down to their IT which is why Ive dropped them a star, however after the pre-order the first pack arrived on time as expected, everything well packed. However there was a bent laser cannon carriage yoke for some reason, contacted customer services via chat, they were very good and sending out a new issue 1.

I will continue top update this review but so far pleased and looking forward to this build..

Dropped them a star because the second pack is now delayed due to demand? there is no reason for this as they knew the amount of subscribers but again as they have done with other builds have prioritised UK stock to other countries.

Update. Dropped them to 1 star. I was not happy with the delay especially when we were told it was nothing to do with shortages of parts, apparently it was a lack of binders which led to over 3 weeks delay, for god sake, A its crazy when many of us pre-ordered and B, why didn't they just send without the binders which eventually they did. Sounds like the place is run by ex eagle moss employees. I can see nothing but problems ahead so cancelled this build also and luckily I managed to pick up all parts from ebay so the build goes on..

I am building the Iron man and wasn't sent my Issue 24 which is the one missing to complete the whole buld! I have paid for it and after contacting customer service I was told they would have to refund it back and take payment again and then they would send me the issue! Has been nearly 3 months now and still haven't receive it! I contact the customer service on the chat almost everyday who say I am the first one on the lis and will be sorted. Still 3 months and nothing! not even a contact number to who I can call. when asked to speak with someone higher I am told there is no one, when I ask for contact number for head office they say there are no phone numbers! This is rediculous I have spent nearly £1000 or more to build this and I cannot complete for the incompetence of the company!!!! I want this sorted now!!!

I am updating my previous review from 1 star to 5! This is due to finally getting a resolution to my subscription cancellation and I can now complete my build. No explanation why it was cancelled in the first place but I'm very happy to be back on track with my build and thank Fanhome for the successful resolution to the problem.

An absolute Joke of a Company.
In decided to do the Enterprise D build in the UK and there has been nothing but lies and problems. I pre ordered the Item months ago when it first appeared on their website and first payment for stages 1 and 2 was taken on the 20th July. Since then zero from them. I contacted them first to ask what was happening and was told it would be shipped within a few days. Still nothing. The following week I was told the same. Still nothing then today another week later I was now told the Item was out of stock. Why take customers money if the Item is out of stock and no notification of this. I cancelled my subscription today after all the stress was getting too much with my mental health. I was told though I could not get a refund until the Items were shipped that I had cancelled and were out of stock. They have totally screwed over the UK and they don't seem like they care.

their website is not working properly. When I log in to my bttf delorean build it loads up on screen for a split second then disappears have told them,they say they have problems their end but been a week now although when I log in to my Eleanor build that works fine.

Fanhome told me today that Newsagent purchases are the responsibility of the agent in cases of missing or broken parts. This I can accept, but whose to blame when the Newsagent wasn't supplied a particular issue at all because of "supply problems"?
Come on Fanhome, that is, without question your fault. This is going to be a £1,300 build without lights or sound, is that right?

Fanhome / DeAgostini, so far I have found them to be pretty good, Knight rider Kitt 2000, and the fast n furious Dodge Charger. looks to be very good build, The delivery of boxes / parts arrive on a regular bases. Quality parts, well detailed, The models themselves I can't fault, expensive may be.
I have NOT started to build the models yet until all the parts have been delivered. Just in case of any delivery problems or become obsolete before the collection has been completed.

I just hope that i don't get half way through collecting the series of parts, then they stop being delivered, like what's happened to the DeAgostini / modelspace Ford GT 40 and the Mazda Cosmo.

One tip for all builders, don't start building until you have all the parts in the collection, keep all parts un opened, all as new, then if there are delivery problems or the parts / deliveries stop, under your consumer rights they all can be returned. As they have not been opened or interfered with.
Always pay using a credit card, as you have protection.

When will the UK get Starsky and Hutch Ford Gran Torino or Bugatti Veyron or will we be left out again.

Really disappointed with FanHome they have one customer service agent for FanHome and
Deagostini. She will pretend to help you but does the opposite telling you only want she thinks you want to hear. I've asked for help to complete my collection regardless of cost and youd think they would jump at the opportunity to help. Don't kid yourself god forbid you don't get your parcel or want to cancel the
subscription they'll tell you to email which goes to the same telephone woman on the phone. Ask for customer complaint and she where's that hat too so don't expect to get anywhere. It took 4 months for them to update my address which I overlooked because I wanted the collection. I thought I'd resolved the problem as the oneband all singing all dancing women tells you lies to get you off the phone then theyll tell you email and say there sorry and she'll look into it to make sure it doesn't happen again. Even caught her trying to change her name and make out I spoke to some else. It's just a game to them and a bad one at that. FanHome ain't worth it I've thrown cash at them to complete the collection and they just sit there like I wish I could help. Ask them if there's someone else you can speak too. She'll give you another number and guess who picks up the phone. There utterly annoyingly useless.
Update: been told, someone will call me back to see if the matter can be resolved let's see. I will update this review and experience rating
Should they genuinely help.