Farmers Avis 

Absolutely worse customer service. Which is why I cancelled account.

Cancelled my account 11/11/2025, ask for final balance, say it will be emailed in 1-2 days. Get 4 days later on the 15/11/2025 and pay immediately. (Statement is time stamped 13/11/2025).

Two weeks later (27/11/2025), get an email saying can’t close because of out standing balance.

I had a Farrmers insurance policy, I was told today -
‘Oh you have to cancel with insurer’ - wait I signed on 15 years ago with Farmers. No one mentioned this two weeks ago … I don’t even know who the insurer is.

Their CSR response oh well not our problem. Ask to speak to a supervisor - ‘Jayson’ says no point. I say I want to. She says no. I say are you refusing me to speak to a supervisor, she says no.

Cancelled policy with insurer - who is a completely different insurer to the original. Never signed a new policy at all?

Now Farmers said they couldn’t cancel payments because of the insurer. Insurer says they cannot cancel payments because Farmers …. Meanwhile my AAA+ credit rating goes to ‘the dogs’ because of Farmers USELESS SERVICE - APATHETIC TO THE POINT OF BELLIGERENT.

I will never use Farmers again ever. I will tell everyone I know the same. I look forward to watching the eventual demise of this dinosaur company and its absolutely useless customer service.

Order online folks … because abysmal companies like this do not deserve a penny of your money.

Farmers SUCKS.

The owner, Tony Taylor, was very rude to me. I asked him which beauty products were vegan and he could have simple said he wasn't sure. He instead said he hopes they are all tested on animals and that they suffered.

Kate from Albany Westfield Branch (Lingerie) was exceptional.
For starters her customer service, attentiveness and all round personal assistance was so natural and genuine.
Sadly the product I purchased was faulty after first wash having changed colour from a rich ivory to a dirty white when washed with whites on cool 15 min cycle. She'd never come across this before and was so empathetic and helpful escalating to two managers to get a resolve for me.
I've not returned anything in over 30 years with Farmers and she made a potentially daunting request so easy.
I can't rate her more highly - a real credit to Farmers and some!

Re . Women’s Merino wool jumper
Item arrived as advertised ,but after a while realised it had a really bad smell, and whatever I did, did not improve it.
As outside return time they offered to do nothing. Waste of money, poor customer service

I went twice in Farmers St. Luke, i was noticed that the staff are not friendly. costumer service is very poor. what i mean is, if the costumer buy an items, you guys should say a polite words so that next time the costumers will surely back again
I was reffering to staff in Cosmetics sections

I went in to Farmer's Manukau to buy bra's...the service was fantastic..Rajveel looked after me so well..was no effort for her to bring a variety of bra's to try..
Brought two bra's..highly recommend for fitting and kindness..thank you Rajveel

Totally pissed off that I found the exact identical item of perfume at chemist warehouse for 49.99 that was listed at Farmers which I paid for was $102.99fr what a fricking rip-off I don't mind paying an extra 10 or 15 dollars over what chemist warehouse prices are but over 50% marker that's just a fricking robbery I will never ever buy anything from Farmers again

Visited farmers Whakatane, got a some items of clothing. Then headed off to buy a bottle of perfume.
2 ladies behind counter chatting behind counter. Then one asks if I need help as I am smelling some of the perfumes on display. She then say's I will take the bottle of perfume, so you do not walk out of store with it by accident. Then she takes it out of my hand. I am over 50 and I am not going to run out with it. Ladies keep chatting about what she wants to get her partner to buy for her, with her fellow sales assistant. I went and paid for other items but went out without anything from the perfume department. Not a pleasant experience.

My 10 year old absolutely loved the look of this scooter but it was no longer available instore, so when I saw it online at Farmers and it was on sale, I just had to grab it and have it delivered. Delivery was fast and package came well wrapped to keep it safe. No damage to the internal box. Happy with my experience with Farmers online.
Once my son had saved up enough money, we gave it to him. He was so happy with it. He's constantly riding it, you just can't get him off.
The size guide, along with the other photos of the product, helped us know which size best suited him. This scooter is awesome and you can tell it's made with durability in mind. Definitely recommend MADD scooters!

Just made a purchase from the cosmetic counter at Farmers Hastings. Shania the young lady who helped me had excellent customer service skills and knew her products well. She turned one sale into two as my sister was with me, but has no intention of buying. After listening to what Shania had to say she purchased products as well. Thanks Shania

They gave me the wrong item so had to wait another week to get the right one, had to go post the old one back myself and only got a 20 dollar gift card compensation after they offered me a gift set for my wife even though I’m a student 😂

I was struggleing with car seat installation in my car and i didnt recieve any help from head office or support team. But there was nice lady Vineeta in st lukes store in toys section. She helped me very well with patience and i really appreciate. 10/10 for her service.

1 star is being kind.

Click and Collect = 6 day wait but still waiting on my order. Absolutely pile of dog poo.

My online orders from companies in Wellington are packaged, shipped and delivered to my door step in Auckland within 3 working days.

Never again. I'll do my business with another company.

Brought the Madd gear carve flow x scooter and my sons absolutely loves it, solid as and very bright

Do not ever get anything posted from here they take weeks to deliver it’s ridiculous. I could of got items sent from china 3 times over by now

Ordered an electric toothbrush online
Minimum of 12 WORKING days to deliver via NZ post
4 days after ordering
Farmers haven’t even dispatched it to the courier
Lord knows when it will arrive
Just a worthless waste of time

I was immediately assisted today by the lady serving at the bedlinen counter. She came forward to relieve me of several items I had in my arms and then was so very helpful with advice on the products that had special prices. She insisted on my waiting at the counter and quickly located the items from the shelves that I was looking for. These items were then neatly packaged together to make them easy to carry. I cant speak more highly of her product knowledge and willingness at her job. Well done

Bought my 7 year old a MADD Carve DJ Rilla Pro-X Scooter for his birthday from the Christchurch Riccarton Store. The specials were the reason I got drawn to buy it from Farmers rather than elsewhere. I really appreciated the stand which showed which scooter was appropriate for each age and ability. Staff were helpful keeping it behind their counter while I shopped in the mall for other items. My boy loves the scooter, how it looks, how it rides & it's perfect for his size. Successful birthday gift!

I bought this baby monitor during the 50% off vtech camera sale two weeks ago, thinking I was getting a great deal - RRP was listed as $649, so I paid $324.50. Not even a week after the sale ended, they dropped the full price to $569. Feels really misleading and frustrating to think I rushed to buy it on “sale,” only to see the price permanently lowered right after. Not impressed with the pricing tactics — it comes across as dishonest

Farmers don't give you refunds but they put the "choose carefully as we do not give refunds on change your mind items" on the reciept after you've paid!!!!
This is ridiculous and this is what use to happen back in the day.
It is the only store I have ever dealt with that don't give your hard earned money back in this day in age!! Even if it's in the exact same selling condition, they only offer you store credit so they get to keep your money!....People change their minds and that's ok but its not ok to the money hungry expensive Farmers company!! And the online shopping is so bloody slow just for one or two items!! It doesn't get dispatched until at least 5 working days. Will never shop at Farmers EVER again! Think it's the same with other people looking at the previous reviews and obviously Farmers don't care about it.